2nd Line Support Contracts in England

Second Line Support
UK > England

The median Second Line Support daily rate in England is £200 according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 340 326 323
Rank change year-on-year -14 -3 +123
Contract jobs requiring a 2nd Line Support 203 353 603
As % of all contract jobs advertised in England 0.55% 0.74% 0.85%
As % of the Job Titles category 0.59% 0.78% 0.89%
Number of daily rates quoted 157 244 411
10th Percentile £150 £163 £145
25th Percentile £178 £181 £160
Median daily rate (50th Percentile) £200 £204 £190
Median % change year-on-year -1.96% +7.37% +8.57%
75th Percentile £238 £275 £239
90th Percentile £300 £338 £288
UK median daily rate £200 £200 £190
% change year-on-year - +5.26% +8.57%
Number of hourly rates quoted 15 25 82
10th Percentile £14.27 £16.10 £15.03
25th Percentile £17.13 £17.50 £16.28
Median hourly rate £17.50 £20.42 £21.50
Median % change year-on-year -14.30% -5.02% +22.86%
75th Percentile £21.73 £25.71 £23.91
90th Percentile £24.03 £29.80 £24.93
UK median hourly rate £17.61 £20.21 £21.50
% change year-on-year -12.86% -6.00% +22.86%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,255 45,148 67,437
% of contract IT jobs with a recognized job title 92.76% 94.56% 95.41%
Number of daily rates quoted 22,555 32,138 48,275
10th Percentile £285 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +6.00%
75th Percentile £638 £663 £650
90th Percentile £750 £763 £750
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +7.69%
Number of hourly rates quoted 2,585 1,311 1,778
10th Percentile £12.86 £14.25 £12.54
25th Percentile £16.30 £20.00 £15.75
Median hourly rate £37.75 £45.00 £23.91
Median % change year-on-year -16.11% +88.21% +11.47%
75th Percentile £62.00 £65.38 £49.25
90th Percentile £74.00 £77.50 £65.00
UK median hourly rate £37.50 £45.00 £25.00
% change year-on-year -16.67% +80.00% +14.34%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 2nd Line Support in England.

Daily rate trend for 2nd Line Support in England

2nd Line Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing 2nd Line Support in England over the 6 months to 2 June 2024.

Daily rate histogram for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in England.

Hourly rate trend for 2nd Line Support in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +55 64 £200 -4.76% 15
Midlands +50 57 £200 -25.93% 11
West Midlands +40 41 £200 +14.29% 4
North of England +11 28 £190 -5.00% 19
South East -56 25 £205 -0.04% 30
South West -10 21 £190 -15.56% 14
East Midlands +11 16 £210 -40.00% 7
Yorkshire +19 14 £190 -2.56% 7
North West +2 11 £195 -2.50% 9
East of England -13 8 £213 +13.33% 9
North East +10 3 £195 +17.29% 3
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 2 June 2024, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support in the job title.

1 129 (63.55%) Windows
2 112 (55.17%) Microsoft
3 93 (45.81%) Active Directory
4 92 (45.32%) Microsoft 365
5 78 (38.42%) Social Skills
6 60 (29.56%) Microsoft Office
7 59 (29.06%) Windows 10
8 45 (22.17%) SCCM
9 44 (21.67%) Customer Service
10 39 (19.21%) Azure
11 37 (18.23%) Microsoft Intune
12 33 (16.26%) Problem-Solving
13 31 (15.27%) Security Cleared
13 31 (15.27%) WAN
14 29 (14.29%) Microsoft Exchange
15 26 (12.81%) ITIL
16 25 (12.32%) VPN
16 25 (12.32%) Degree
17 23 (11.33%) Analytical Skills
18 22 (10.84%) VMware
19 20 (9.85%) Apple
19 20 (9.85%) Windows Server
19 20 (9.85%) SC Cleared
20 18 (8.87%) VMware Infrastructure
20 18 (8.87%) TCP/IP
20 18 (8.87%) LAN
21 17 (8.37%) SLA
22 16 (7.88%) Firewall
22 16 (7.88%) Finance
22 16 (7.88%) Cisco

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (14.29%) Microsoft Exchange
2 15 (7.39%) SharePoint
3 1 (0.49%) Exchange Server 2013
Applications
1 60 (29.56%) Microsoft Office
2 9 (4.43%) Microsoft Excel
3 4 (1.97%) Microsoft PowerPoint
4 2 (0.99%) Spreadsheet
Cloud Services
1 92 (45.32%) Microsoft 365
2 39 (19.21%) Azure
3 10 (4.93%) OneDrive
4 4 (1.97%) Asana
4 4 (1.97%) Slack
4 4 (1.97%) WhatsApp
5 3 (1.48%) AWS
5 3 (1.48%) Entra ID
6 2 (0.99%) Google Workspace
6 2 (0.99%) Power Platform
7 1 (0.49%) Dynamics 365
7 1 (0.49%) Yammer
Communications & Networking
1 31 (15.27%) WAN
2 25 (12.32%) VPN
3 18 (8.87%) LAN
3 18 (8.87%) TCP/IP
4 16 (7.88%) DNS
4 16 (7.88%) Firewall
5 15 (7.39%) VLAN
5 15 (7.39%) Wi-Fi
6 14 (6.90%) BGP
6 14 (6.90%) IPsec
6 14 (6.90%) MPLS
7 10 (4.93%) VoIP
8 9 (4.43%) Wireless
9 8 (3.94%) DHCP
9 8 (3.94%) SD-WAN
10 5 (2.46%) Remote Desktop
11 4 (1.97%) Internet
12 3 (1.48%) Ethernet
12 3 (1.48%) Junos
12 3 (1.48%) WebEx
Database & Business Intelligence
1 2 (0.99%) Power BI
2 1 (0.49%) DTS
Development Applications
1 10 (4.93%) JIRA
General
1 78 (38.42%) Social Skills
2 23 (11.33%) Analytical Skills
3 16 (7.88%) Finance
4 12 (5.91%) Public Sector
5 10 (4.93%) Documentation Skills
6 8 (3.94%) Banking
7 7 (3.45%) Marketing
7 7 (3.45%) Organisational Skills
8 6 (2.96%) Law
8 6 (2.96%) Manufacturing
8 6 (2.96%) Telecoms
9 5 (2.46%) Legal
9 5 (2.46%) Pharmaceutical
10 3 (1.48%) Advertising
10 3 (1.48%) French Language
11 2 (0.99%) Automotive
11 2 (0.99%) Billing
11 2 (0.99%) Financial Institution
11 2 (0.99%) Local Government
11 2 (0.99%) Multimedia
Libraries, Frameworks & Software Standards
1 3 (1.48%) Middleware
1 3 (1.48%) XMPP
2 1 (0.49%) .NET
2 1 (0.49%) Rendezvous
2 1 (0.49%) TIBCO EMS
Miscellaneous
1 14 (6.90%) PKI
2 10 (4.93%) Driving Licence
3 9 (4.43%) Self-Motivation
4 8 (3.94%) Clustering
5 7 (3.45%) iPad
5 7 (3.45%) Management Information System
6 6 (2.96%) Smartphone
6 6 (2.96%) Video Conferencing
7 5 (2.46%) Onboarding
8 3 (1.48%) Enterprise Software
8 3 (1.48%) iPhone
8 3 (1.48%) NHS
9 2 (0.99%) Foreign Exchange (FX)
9 2 (0.99%) PDA
9 2 (0.99%) Virtual Team
10 1 (0.49%) Blackberry
10 1 (0.49%) Chip and PIN
10 1 (0.49%) Digital Signage
10 1 (0.49%) EPoS
10 1 (0.49%) Fixed Income
Operating Systems
1 129 (63.55%) Windows
2 59 (29.06%) Windows 10
3 20 (9.85%) Windows Server
4 15 (7.39%) Mac OS
5 13 (6.40%) Windows Server 2012
5 13 (6.40%) Windows Server 2019
6 10 (4.93%) Apple iOS
7 8 (3.94%) Android
7 8 (3.94%) Linux
8 5 (2.46%) Windows 7
8 5 (2.46%) Windows Server 2016
9 3 (1.48%) Windows Server 2008
10 1 (0.49%) Mac OS X
10 1 (0.49%) OpenVMS
10 1 (0.49%) Unix
10 1 (0.49%) VMS
10 1 (0.49%) Windows Vista
Processes & Methodologies
1 44 (21.67%) Customer Service
2 33 (16.26%) Problem-Solving
3 26 (12.81%) ITIL
4 14 (6.90%) Mobile Device Management
5 13 (6.40%) Asset Management
6 12 (5.91%) Service Delivery
7 10 (4.93%) Incident Management
7 10 (4.93%) Service Management
8 9 (4.43%) Cybersecurity
8 9 (4.43%) Proactive Monitoring
9 8 (3.94%) Decision-Making
10 7 (3.45%) ITSM
10 7 (3.45%) PRINCE2
11 6 (2.96%) Collaborative Working
11 6 (2.96%) Migration
11 6 (2.96%) Quality Management
11 6 (2.96%) Ticket Management
12 5 (2.46%) Network Monitoring
12 5 (2.46%) Patch Management
12 5 (2.46%) Security Monitoring
Programming Languages
1 13 (6.40%) PowerShell
2 4 (1.97%) Python
3 3 (1.48%) JavaScript
4 1 (0.49%) SQL
Qualifications
1 31 (15.27%) Security Cleared
2 25 (12.32%) Degree
3 20 (9.85%) SC Cleared
4 10 (4.93%) Microsoft Certification
5 6 (2.96%) A+ Certification
6 5 (2.46%) CCNA
6 5 (2.46%) Cisco Certification
6 5 (2.46%) DV Cleared
6 5 (2.46%) MCSA
7 4 (1.97%) DBS Check
7 4 (1.97%) MCSE
8 3 (1.48%) ITIL Certification
8 3 (1.48%) MCP
9 2 (0.99%) MCITP
10 1 (0.49%) AWS Certified Cloud Practitioner
10 1 (0.49%) CISA
10 1 (0.49%) CISM
Quality Assurance & Compliance
1 17 (8.37%) SLA
2 5 (2.46%) ISO 9000
System Software
1 93 (45.81%) Active Directory
2 18 (8.87%) VMware Infrastructure
3 9 (4.43%) Hyper-V
4 4 (1.97%) vSphere
5 2 (0.99%) Terminal Services
5 2 (0.99%) VMware ESXi
6 1 (0.49%) Virtual Servers
Systems Management
1 45 (22.17%) SCCM
2 37 (18.23%) Microsoft Intune
3 10 (4.93%) Jamf Pro
4 9 (4.43%) Autotask
5 8 (3.94%) Failover Clustering
6 4 (1.97%) Nessus
6 4 (1.97%) WSUS
7 3 (1.48%) AppManager
8 2 (0.99%) Systems Management Server (SMS)
9 1 (0.49%) ITRS Geneos
9 1 (0.49%) PaperCut
Vendors
1 112 (55.17%) Microsoft
2 22 (10.84%) VMware
3 20 (9.85%) Apple
4 16 (7.88%) Cisco
5 14 (6.90%) Juniper
6 9 (4.43%) ServiceNow
7 6 (2.96%) Datto
8 5 (2.46%) Dell
9 4 (1.97%) Citrix
9 4 (1.97%) Fujitsu
9 4 (1.97%) Palo Alto
9 4 (1.97%) Qualys
9 4 (1.97%) Zscaler
10 3 (1.48%) Avaya
10 3 (1.48%) Ivanti
10 3 (1.48%) NetApp
10 3 (1.48%) Remedy
11 2 (0.99%) Google
11 2 (0.99%) HP
11 2 (0.99%) SAP