SLA Contracts in the South West

Service Level Agreement (SLA)
England > South West

The table below provides summary statistics for contract job vacancies advertised in the South West requiring SLA skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited SLA over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 92 124 94
Rank change year-on-year +32 -30 -6
Contract jobs citing SLA 67 35 76
As % of all contract jobs advertised in the South West 2.03% 1.03% 2.08%
As % of the Quality Assurance & Compliance category 12.20% 8.88% 18.81%
Number of daily rates quoted 50 22 51
10th Percentile £150 £107 £121
25th Percentile £161 £131 £159
Median daily rate (50th Percentile) £275 £213 £250
Median % change year-on-year +29.41% -15.00% -40.48%
75th Percentile £345 £531 £466
90th Percentile £382 £636 £538
England median daily rate £340 £298 £325
% change year-on-year +14.29% -8.46% -13.33%
Number of hourly rates quoted 4 3 2
10th Percentile £11.15 £16.85 £13.20
25th Percentile £11.94 £17.32 £13.50
Median hourly rate £12.75 £18.23 £14.50
Median % change year-on-year -30.03% +25.69% -54.61%
75th Percentile £13.59 £18.36 £15.00
90th Percentile £13.74 - -
England median hourly rate £14.60 £18.36 £16.50
% change year-on-year -20.49% +11.29% +21.75%

All Quality Assurance and Compliance Skills
South West

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills in the South West.

Contract vacancies with a requirement for quality assurance or compliance skills 549 394 404
As % of all contract IT jobs advertised in the South West 16.64% 11.63% 11.06%
Number of daily rates quoted 310 266 284
10th Percentile £263 £269 £187
25th Percentile £397 £413 £350
Median daily rate (50th Percentile) £525 £525 £500
Median % change year-on-year - +5.00% +8.11%
75th Percentile £600 £662 £588
90th Percentile £700 £744 £675
England median daily rate £525 £525 £525
% change year-on-year - - +10.53%
Number of hourly rates quoted 81 47 20
10th Percentile £12.24 £18.09 £38.69
25th Percentile £14.00 £55.55 £51.24
Median hourly rate £45.00 £65.00 £55.00
Median % change year-on-year -30.77% +18.18% +10.00%
75th Percentile £70.00 £81.66 £69.87
90th Percentile - £83.40 £79.25
England median hourly rate £24.18 £42.50 £27.50
% change year-on-year -43.11% +54.55% +33.92%

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Contractor Daily Rate Trend in the South West

3-month moving average daily rate quoted in jobs citing SLA in the South West.

Daily rate trend for SLA in the South West

SLA
Daily Rate Histogram in the South West

Daily rate distribution for jobs citing SLA in the South West over the 6 months to 12 June 2024.

Daily rate histogram for SLA in the South West

SLA
Contractor Hourly Rate Trend in the South West

3-month moving average hourly rates quoted in jobs citing SLA in the South West.

Hourly rate trend for SLA in the South West

SLA
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the South West region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire +22 33 £330 -39.31% 4
Devon +4 18 £165 +20.00% 3
Bristol +7 12 £300 - 17
Cornwall - 8 £150 - 1
SLA
England

SLA
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.48%) Microsoft Exchange
1 3 (4.48%) SharePoint
2 1 (1.49%) Skype for Business
Applications
1 2 (2.99%) Microsoft Office
Business Applications
1 1 (1.49%) Remedy ITSM
Cloud Services
1 7 (10.45%) Microsoft 365
2 2 (2.99%) Azure
2 2 (2.99%) OneDrive
3 1 (1.49%) Entra ID
3 1 (1.49%) Power Platform
3 1 (1.49%) PowerApps
Communications & Networking
1 4 (5.97%) Firewall
2 3 (4.48%) VPN
3 2 (2.99%) LAN
3 2 (2.99%) Skype
3 2 (2.99%) WAN
4 1 (1.49%) DHCP
4 1 (1.49%) DNS
4 1 (1.49%) SMTP
4 1 (1.49%) TCP/IP
General
1 31 (46.27%) Analytical Skills
2 18 (26.87%) Social Skills
3 11 (16.42%) Telecoms
4 6 (8.96%) Police
4 6 (8.96%) Public Sector
5 2 (2.99%) Banking
5 2 (2.99%) Finance
6 1 (1.49%) Documentation Skills
6 1 (1.49%) Local Government
6 1 (1.49%) Military
6 1 (1.49%) Presentation Skills
Job Titles
1 34 (50.75%) Analyst
2 31 (46.27%) Service Analyst
2 31 (46.27%) Service Desk Analyst
3 17 (25.37%) Technical Support
4 14 (20.90%) Support Engineer
5 10 (14.93%) Technical Engineer
5 10 (14.93%) Technical Support Engineer
6 7 (10.45%) Field Engineer
7 6 (8.96%) Field Support Engineer
7 6 (8.96%) Support Specialist
7 6 (8.96%) Technical Specialist
7 6 (8.96%) Technical Support Specialist
8 5 (7.46%) IT Support
9 4 (5.97%) IT Engineer
10 3 (4.48%) Delivery Manager
10 3 (4.48%) IT Support Engineer
11 2 (2.99%) 2nd Line Support
11 2 (2.99%) Contracts Manager
11 2 (2.99%) SOC Analyst
11 2 (2.99%) Support Technician
Miscellaneous
1 3 (4.48%) BYOD
2 2 (2.99%) Security Operations Centre
2 2 (2.99%) Security Posture
3 1 (1.49%) Cyber Threat
3 1 (1.49%) Management Information System
3 1 (1.49%) PKI
3 1 (1.49%) Self-Motivation
Operating Systems
1 19 (28.36%) Windows
2 4 (5.97%) Windows 10
3 3 (4.48%) Linux
3 3 (4.48%) Windows 7
4 2 (2.99%) Windows Server
Processes & Methodologies
1 48 (71.64%) Problem-Solving
2 20 (29.85%) ITIL
3 12 (17.91%) Agile
3 12 (17.91%) Coaching
3 12 (17.91%) Continuous Improvement
3 12 (17.91%) Line Management
4 11 (16.42%) Mobile Device Management
5 6 (8.96%) Change Management
5 6 (8.96%) Customer Service
5 6 (8.96%) Service Management
6 5 (7.46%) ITSM
7 4 (5.97%) PRINCE2
7 4 (5.97%) Stakeholder Management
8 3 (4.48%) Customer Experience
8 3 (4.48%) Data Governance
8 3 (4.48%) Data Modelling
8 3 (4.48%) Disaster Recovery
8 3 (4.48%) Programme Management
8 3 (4.48%) Service Delivery
9 2 (2.99%) Incident Response
Programming Languages
1 3 (4.48%) PowerShell
2 2 (2.99%) Kusto Query Language
2 2 (2.99%) Search Processing Language
3 1 (1.49%) JavaScript
3 1 (1.49%) SQL
Qualifications
1 45 (67.16%) Security Cleared
2 31 (46.27%) SC Cleared
3 28 (41.79%) DV Cleared
4 12 (17.91%) BPSS Clearance
4 12 (17.91%) Degree
5 1 (1.49%) ITIL Certification
5 1 (1.49%) MCP
Quality Assurance & Compliance
1 2 (2.99%) GDPR
1 2 (2.99%) NIST
2 1 (1.49%) Cyber Essentials
2 1 (1.49%) ISO/IEC 27001
System Software
1 12 (17.91%) Active Directory
2 2 (2.99%) VMware Infrastructure
3 1 (1.49%) Microsoft Virtual Server
3 1 (1.49%) Virtual Desktop
3 1 (1.49%) Virtual Servers
Systems Management
1 12 (17.91%) SCCM
2 1 (1.49%) Active Directory Federation Services
2 1 (1.49%) Ansible
2 1 (1.49%) Microsoft Intune
2 1 (1.49%) OPNET
2 1 (1.49%) SCOM
Vendors
1 6 (8.96%) BT
1 6 (8.96%) Microsoft
2 5 (7.46%) ServiceNow
3 4 (5.97%) VMware
4 3 (4.48%) Cadence
5 2 (2.99%) Splunk
6 1 (1.49%) Canon
6 1 (1.49%) Cisco
6 1 (1.49%) Citrix
6 1 (1.49%) Remedy
6 1 (1.49%) SolarWinds