IT Support Contracts in England

IT Support
UK > England

The median IT Support daily rate in England is £200, according to job vacancies posted in the 6 months leading up to 12 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 216 233 274
Rank change year-on-year +17 +41 +61
Contract jobs requiring an IT Support 413 533 713
As % of all contract jobs advertised in England 1.10% 1.13% 1.02%
As % of the Job Titles category 1.19% 1.20% 1.06%
Number of daily rates quoted 248 375 437
10th Percentile £126 £130 £140
25th Percentile £160 £157 £158
Median daily rate (50th Percentile) £200 £200 £190
Median % change year-on-year - +5.26% +13.43%
75th Percentile £250 £252 £250
90th Percentile £325 £350 £388
UK median daily rate £190 £190 £185
% change year-on-year - +2.98% +11.82%
Number of hourly rates quoted 99 61 111
10th Percentile £10.95 £13.00 £12.25
25th Percentile £12.00 £15.75 £14.00
Median hourly rate £15.00 £20.64 £17.50
Median % change year-on-year -27.33% +17.94% +24.51%
75th Percentile £22.65 £27.25 £20.00
90th Percentile £25.00 £29.30 £24.25
UK median hourly rate £15.00 £20.30 £17.50
% change year-on-year -26.11% +16.00% +24.03%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,808 44,443 66,953
% of contract IT jobs with a recognized job title 92.80% 94.49% 95.39%
Number of daily rates quoted 22,757 31,614 47,944
10th Percentile £288 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £535
Median % change year-on-year -4.55% +2.80% +7.00%
75th Percentile £638 £663 £650
90th Percentile £750 £763 £750
UK median daily rate £525 £538 £525
% change year-on-year -2.42% +2.48% +6.06%
Number of hourly rates quoted 2,654 1,321 1,753
10th Percentile £12.86 £14.36 £12.80
25th Percentile £16.30 £20.00 £15.90
Median hourly rate £39.50 £45.00 £24.00
Median % change year-on-year -12.22% +87.50% +14.01%
75th Percentile £62.50 £65.00 £49.25
90th Percentile £74.00 £77.50 £65.00
UK median hourly rate £37.50 £45.00 £25.00
% change year-on-year -16.67% +80.00% +16.28%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing IT Support in England.

Daily rate trend for IT Support in England

IT Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing IT Support in England over the 6 months to 12 June 2024.

Daily rate histogram for IT Support in England

IT Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing IT Support in England.

Hourly rate trend for IT Support in England

IT Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing IT Support in England over the 6 months to 12 June 2024.

Hourly rate histogram for IT Support in England

IT Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +46 129 £200 -7.51% 73
North of England +17 98 £190 - 120
South East -16 85 £198 -1.25% 116
North West +11 47 £200 -6.98% 61
Yorkshire +17 39 £200 +11.11% 44
Midlands -2 39 £150 -29.41% 86
South West -15 33 £214 +25.74% 62
East of England 0 29 £186 -0.67% 48
East Midlands +7 24 £150 -52.38% 47
West Midlands 0 15 £183 +0.69% 39
North East +9 12 £175 -23.91% 18
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 12 June 2024, IT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring IT Support in the job title.

1 240 (58.11%) Windows
2 172 (41.65%) Microsoft
3 169 (40.92%) Microsoft 365
4 165 (39.95%) Active Directory
5 150 (36.32%) Social Skills
6 109 (26.39%) Customer Service
7 102 (24.70%) Windows 10
8 88 (21.31%) Problem-Solving
9 80 (19.37%) Microsoft Office
10 61 (14.77%) ITIL
11 51 (12.35%) SCCM
11 51 (12.35%) Microsoft Intune
12 46 (11.14%) Windows Server
13 44 (10.65%) Security Cleared
14 42 (10.17%) Microsoft Exchange
14 42 (10.17%) Azure
15 38 (9.20%) Finance
16 33 (7.99%) SharePoint
16 33 (7.99%) VPN
17 32 (7.75%) Video Conferencing
17 32 (7.75%) SC Cleared
18 31 (7.51%) ServiceNow
19 29 (7.02%) Apple iOS
19 29 (7.02%) LAN
20 28 (6.78%) SLA
20 28 (6.78%) Firewall
21 26 (6.30%) Wireless
21 26 (6.30%) Apple
21 26 (6.30%) Windows 7
21 26 (6.30%) Analytical Skills

IT Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (10.17%) Microsoft Exchange
2 33 (7.99%) SharePoint
3 9 (2.18%) Skype for Business
4 5 (1.21%) CMS
5 3 (0.73%) IIS
6 2 (0.48%) Confluence
7 1 (0.24%) Apache
7 1 (0.24%) JBoss
7 1 (0.24%) nginx
7 1 (0.24%) Tomcat
Applications
1 80 (19.37%) Microsoft Office
2 21 (5.08%) Microsoft Excel
3 8 (1.94%) Microsoft PowerPoint
4 5 (1.21%) Microsoft Project
5 3 (0.73%) Spreadsheet
6 2 (0.48%) Acrobat
6 2 (0.48%) Adobe Creative Suite
6 2 (0.48%) MS Visio
7 1 (0.24%) Trello
Business Applications
1 1 (0.24%) ION MarketView
1 1 (0.24%) Temenos T24
Cloud Services
1 169 (40.92%) Microsoft 365
2 42 (10.17%) Azure
3 18 (4.36%) Entra ID
4 12 (2.91%) AWS
5 9 (2.18%) Power Platform
6 7 (1.69%) OneDrive
6 7 (1.69%) WhatsApp
7 6 (1.45%) Slack
8 4 (0.97%) Asana
8 4 (0.97%) Google Workspace
9 3 (0.73%) Azure ExpressRoute
9 3 (0.73%) Mimecast
9 3 (0.73%) Nutanix
9 3 (0.73%) Rubrik
10 2 (0.48%) IaaS
10 2 (0.48%) PaaS
11 1 (0.24%) Dynamics 365
11 1 (0.24%) PowerApps
Communications & Networking
1 33 (7.99%) VPN
2 29 (7.02%) LAN
3 28 (6.78%) Firewall
4 26 (6.30%) Wireless
5 23 (5.57%) Wi-Fi
6 22 (5.33%) DNS
6 22 (5.33%) TCP/IP
7 16 (3.87%) WAN
8 14 (3.39%) DHCP
9 13 (3.15%) Internet
10 9 (2.18%) Skype
11 8 (1.94%) VLAN
12 7 (1.69%) Cisco IOS
12 7 (1.69%) SAN
13 6 (1.45%) Network Security
14 4 (0.97%) Remote Desktop
15 3 (0.73%) DKIM
15 3 (0.73%) DMARC
15 3 (0.73%) Extranet
15 3 (0.73%) NAS
Database & Business Intelligence
1 7 (1.69%) Power BI
2 1 (0.24%) RDBMS
2 1 (0.24%) Relational Database
2 1 (0.24%) SQL Server
2 1 (0.24%) Tableau
Development Applications
1 7 (1.69%) JIRA
2 1 (0.24%) Ant
2 1 (0.24%) MSI
General
1 150 (36.32%) Social Skills
2 38 (9.20%) Finance
3 26 (6.30%) Analytical Skills
4 22 (5.33%) Manufacturing
4 22 (5.33%) Public Sector
5 13 (3.15%) Retail
5 13 (3.15%) Telecoms
6 12 (2.91%) Law
7 8 (1.94%) Marketing
8 6 (1.45%) Electronics
8 6 (1.45%) French Language
9 5 (1.21%) Banking
10 4 (0.97%) Advertising
10 4 (0.97%) Aviation
11 3 (0.73%) Automotive
11 3 (0.73%) Billing
11 3 (0.73%) Financial Institution
11 3 (0.73%) Organisational Skills
11 3 (0.73%) Presentation Skills
12 2 (0.48%) Portuguese Language
Libraries, Frameworks & Software Standards
1 4 (0.97%) Software Packaging
2 2 (0.48%) FIX Protocol
2 2 (0.48%) LDAP
3 1 (0.24%) IBM Integration Bus
3 1 (0.24%) Lightning Web Components
3 1 (0.24%) Middleware
Miscellaneous
1 32 (7.75%) Video Conferencing
2 20 (4.84%) iPhone
3 15 (3.63%) Driving Licence
4 12 (2.91%) Onboarding
5 9 (2.18%) Digital Signage
5 9 (2.18%) Management Information System
5 9 (2.18%) Self-Motivation
6 8 (1.94%) Data Centre
6 8 (1.94%) NHS
6 8 (1.94%) Smartphone
6 8 (1.94%) Virtual Team
7 5 (1.21%) EPoS
7 5 (1.21%) Renewable Energy
8 4 (0.97%) CMDB
8 4 (0.97%) Data Protection Act
8 4 (0.97%) iPad
9 3 (0.73%) BYOD
9 3 (0.73%) Fat Client
9 3 (0.73%) PKI
9 3 (0.73%) Thin Client
Operating Systems
1 240 (58.11%) Windows
2 102 (24.70%) Windows 10
3 46 (11.14%) Windows Server
4 29 (7.02%) Apple iOS
5 26 (6.30%) Windows 7
6 17 (4.12%) Android
7 16 (3.87%) Linux
7 16 (3.87%) Mac OS
8 11 (2.66%) Unix
9 6 (1.45%) Mac OS X
10 4 (0.97%) Ubuntu
10 4 (0.97%) Windows Server 2012
10 4 (0.97%) Windows Server 2016
11 3 (0.73%) Windows Server 2019
12 2 (0.48%) Rocky
12 2 (0.48%) VMS
12 2 (0.48%) Windows Vista
13 1 (0.24%) Red Hat Enterprise Linux
Processes & Methodologies
1 109 (26.39%) Customer Service
2 88 (21.31%) Problem-Solving
3 61 (14.77%) ITIL
4 23 (5.57%) Asset Management
5 22 (5.33%) Incident Management
6 20 (4.84%) Mobile Device Management
6 20 (4.84%) Problem Management
7 18 (4.36%) Service Delivery
8 17 (4.12%) Continuous Improvement
8 17 (4.12%) ITSM
9 16 (3.87%) Data Protection
10 15 (3.63%) Service Management
11 13 (3.15%) CRM
11 13 (3.15%) Time Management
12 12 (2.91%) Analytics
12 12 (2.91%) Business Intelligence
13 11 (2.66%) Data Analysis
13 11 (2.66%) User Experience
14 10 (2.42%) Decision-Making
15 9 (2.18%) Server Management
Programming Languages
1 14 (3.39%) SQL
2 11 (2.66%) PowerShell
3 2 (0.48%) Bash
4 1 (0.24%) Java
4 1 (0.24%) Shell Script
4 1 (0.24%) VBA
Qualifications
1 44 (10.65%) Security Cleared
2 32 (7.75%) SC Cleared
3 20 (4.84%) Degree
4 17 (4.12%) DBS Check
5 14 (3.39%) ITIL Foundation Certificate
5 14 (3.39%) Microsoft Certification
6 9 (2.18%) DV Cleared
7 7 (1.69%) A+ Certification
8 6 (1.45%) MCP
9 4 (0.97%) ITIL Certification
9 4 (0.97%) MCSE
10 3 (0.73%) CCNA
10 3 (0.73%) Cisco Certification
11 2 (0.48%) CTC Cleared
11 2 (0.48%) HNC
11 2 (0.48%) MCDST
11 2 (0.48%) MCITP
11 2 (0.48%) MCSA
11 2 (0.48%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 28 (6.78%) SLA
2 9 (2.18%) Disclosure Scotland
3 3 (0.73%) Cyber Essentials
3 3 (0.73%) GAMP
3 3 (0.73%) GxP
4 2 (0.48%) Accessibility
4 2 (0.48%) Data Quality
5 1 (0.24%) Cyber Essentials PLUS
5 1 (0.24%) ISO/IEC 27001
System Software
1 165 (39.95%) Active Directory
2 19 (4.60%) VMware Infrastructure
3 10 (2.42%) Hyper-V
4 4 (0.97%) BitLocker
5 3 (0.73%) Microsoft App-V
5 3 (0.73%) Virtual Servers
6 2 (0.48%) NFS
7 1 (0.24%) Firmware
7 1 (0.24%) Virtual Desktop
7 1 (0.24%) VMware Server
7 1 (0.24%) VMware Workstation
7 1 (0.24%) vSphere
7 1 (0.24%) XenApp
7 1 (0.24%) XenDesktop
Systems Management
1 51 (12.35%) Microsoft Intune
1 51 (12.35%) SCCM
2 8 (1.94%) SCOM
2 8 (1.94%) SCVMM
3 4 (0.97%) Jamf Pro
4 3 (0.73%) Active Directory Federation Services
4 3 (0.73%) NetBackup
4 3 (0.73%) VxRail
4 3 (0.73%) WSUS
5 2 (0.48%) AirWatch
5 2 (0.48%) FortiGate
6 1 (0.24%) PaperCut
6 1 (0.24%) Systems Management Server (SMS)
Vendors
1 172 (41.65%) Microsoft
2 31 (7.51%) ServiceNow
3 26 (6.30%) Apple
4 24 (5.81%) Citrix
5 22 (5.33%) VMware
6 20 (4.84%) Cisco
7 12 (2.91%) MobileIron
8 8 (1.94%) SAP
9 7 (1.69%) Mitel
10 6 (1.45%) Google
10 6 (1.45%) HP
10 6 (1.45%) Zscaler
11 5 (1.21%) F5
12 4 (0.97%) Adobe
12 4 (0.97%) Avaya
12 4 (0.97%) Dell
12 4 (0.97%) Palo Alto
12 4 (0.97%) Progress
13 3 (0.73%) Commvault
13 3 (0.73%) Juniper