1st Line Support Contracts in England

First Line Support
UK > England

The median First Line Support daily rate in England is £145, according to job vacancies posted in the 6 months leading up to 11 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
11 Jun 2024
Same period 2023 Same period 2022
Rank 389 439 464
Rank change year-on-year +50 +25 -19
Contract jobs requiring a 1st Line Support 141 198 336
As % of all contract jobs advertised in England 0.38% 0.42% 0.48%
As % of the Job Titles category 0.41% 0.45% 0.50%
Number of daily rates quoted 51 131 213
10th Percentile £110 £124 £113
25th Percentile £125 £131 £126
Median daily rate (50th Percentile) £145 £150 £150
Median % change year-on-year -3.33% - +13.21%
75th Percentile £162 £188 £188
90th Percentile £188 £225 £235
UK median daily rate £148 £150 £150
% change year-on-year -1.33% +0.17% +13.21%
Number of hourly rates quoted 17 24 61
10th Percentile £14.15 £13.30 £12.25
25th Percentile £14.25 £15.16 £14.00
Median hourly rate £16.50 £18.00 £16.50
Median % change year-on-year -8.33% +9.09% +37.50%
75th Percentile £17.25 £20.00 £18.50
90th Percentile £18.28 £21.88 £20.00
UK median hourly rate £16.50 £18.50 £16.25
% change year-on-year -10.81% +13.85% +35.42%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,784 44,460 66,969
% of contract IT jobs with a recognized job title 92.82% 94.50% 95.39%
Number of daily rates quoted 22,779 31,618 47,954
10th Percentile £288 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £535
Median % change year-on-year -4.55% +2.80% +7.00%
75th Percentile £638 £663 £650
90th Percentile £750 £763 £750
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +6.06%
Number of hourly rates quoted 2,657 1,317 1,750
10th Percentile £12.86 £14.32 £12.79
25th Percentile £16.30 £20.00 £15.90
Median hourly rate £38.50 £44.53 £24.00
Median % change year-on-year -13.54% +85.54% +14.01%
75th Percentile £62.50 £65.00 £49.25
90th Percentile £74.37 £77.50 £65.00
UK median hourly rate £37.50 £45.00 £25.00
% change year-on-year -16.67% +80.00% +16.28%

1st Line Support
Job Vacancy Trend in England

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support in England

1st Line Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 1st Line Support in England.

Daily rate trend for 1st Line Support in England

1st Line Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 1st Line Support in England.

Hourly rate trend for 1st Line Support in England

1st Line Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing 1st Line Support in England over the 6 months to 11 June 2024.

Hourly rate histogram for 1st Line Support in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 6 months to 11 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +25 48 £163 +12.07% 25
London +49 31 £145 -3.33% 11
Midlands +23 27 £150 +7.14% 19
North of England +10 21 £140 -17.04% 13
West Midlands +14 20 £150 -3.23% 6
Yorkshire -4 14 £135 -10.15% 4
South West -4 8 - - 8
East Midlands +14 7 £130 +1.96% 13
North West +3 6 £148 -36.56% 7
East of England -6 5 £104 -36.87% 8
North East - 1 £180 - 2
1st Line Support
UK

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 11 June 2024, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st Line Support in the job title.

1 52 (36.88%) Microsoft
2 51 (36.17%) Windows
3 40 (28.37%) ITIL
3 40 (28.37%) Active Directory
3 40 (28.37%) Microsoft 365
3 40 (28.37%) Customer Service
4 39 (27.66%) Social Skills
5 28 (19.86%) SLA
6 26 (18.44%) Security Cleared
7 25 (17.73%) Service Delivery
7 25 (17.73%) Problem-Solving
7 25 (17.73%) Windows 10
8 21 (14.89%) Microsoft Office
9 15 (10.64%) Windows 7
10 14 (9.93%) Wi-Fi
11 12 (8.51%) SC Cleared
11 12 (8.51%) Degree
12 10 (7.09%) Analytical Skills
12 10 (7.09%) Proactive Monitoring
13 9 (6.38%) Retail
13 9 (6.38%) Azure
13 9 (6.38%) SQL
14 8 (5.67%) CRM
14 8 (5.67%) WhatsApp
14 8 (5.67%) Public Sector
14 8 (5.67%) Organisational Skills
15 7 (4.96%) Decision-Making
15 7 (4.96%) Apple iOS
15 7 (4.96%) ServiceNow
15 7 (4.96%) LAN

1st Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.84%) Microsoft Exchange
2 3 (2.13%) SharePoint
3 1 (0.71%) Site Server
Applications
1 21 (14.89%) Microsoft Office
2 2 (1.42%) Microsoft Excel
Business Applications
1 1 (0.71%) SAP MM
Cloud Services
1 40 (28.37%) Microsoft 365
2 9 (6.38%) Azure
3 8 (5.67%) WhatsApp
4 6 (4.26%) Entra ID
5 5 (3.55%) OneDrive
6 1 (0.71%) AWS
6 1 (0.71%) Cloud Computing
Communications & Networking
1 14 (9.93%) Wi-Fi
2 7 (4.96%) LAN
3 3 (2.13%) DHCP
3 3 (2.13%) DNS
3 3 (2.13%) VPN
4 2 (1.42%) WAN
5 1 (0.71%) Firewall
5 1 (0.71%) NAS
5 1 (0.71%) SAN
Database & Business Intelligence
1 1 (0.71%) Spatial Data
Development Applications
1 2 (1.42%) JIRA
2 1 (0.71%) Hudson
General
1 39 (27.66%) Social Skills
2 10 (7.09%) Analytical Skills
3 9 (6.38%) Retail
4 8 (5.67%) Organisational Skills
4 8 (5.67%) Public Sector
5 6 (4.26%) Finance
5 6 (4.26%) Presentation Skills
6 3 (2.13%) Telecoms
7 2 (1.42%) Advertising
7 2 (1.42%) Banking
7 2 (1.42%) Front Office
7 2 (1.42%) German Language
7 2 (1.42%) Pharmaceutical
8 1 (0.71%) Dutch Language
8 1 (0.71%) French Language
8 1 (0.71%) Legal
8 1 (0.71%) Local Government
8 1 (0.71%) Marketing
8 1 (0.71%) Spanish Language
8 1 (0.71%) Swedish Language
Libraries, Frameworks & Software Standards
1 2 (1.42%) FIX Protocol
2 1 (0.71%) .NET
2 1 (0.71%) Middleware
2 1 (0.71%) XML
2 1 (0.71%) XMPP
Miscellaneous
1 6 (4.26%) Digital Signage
2 4 (2.84%) Onboarding
3 3 (2.13%) NHS
4 2 (1.42%) Data Centre
4 2 (1.42%) iPhone
4 2 (1.42%) Smartphone
5 1 (0.71%) Blackberry
5 1 (0.71%) BYOD
5 1 (0.71%) Client/Server
5 1 (0.71%) Driving Licence
5 1 (0.71%) EPoS
5 1 (0.71%) iPad
5 1 (0.71%) Photography
5 1 (0.71%) PKI
5 1 (0.71%) SCADA
5 1 (0.71%) Self-Motivation
5 1 (0.71%) Virtual Team
Operating Systems
1 51 (36.17%) Windows
2 25 (17.73%) Windows 10
3 15 (10.64%) Windows 7
4 7 (4.96%) Apple iOS
5 6 (4.26%) Mac OS
6 3 (2.13%) Windows Server
6 3 (2.13%) Windows Server 2008
7 2 (1.42%) Android
7 2 (1.42%) Linux
8 1 (0.71%) Mac OS X
8 1 (0.71%) Unix
Processes & Methodologies
1 40 (28.37%) Customer Service
1 40 (28.37%) ITIL
2 25 (17.73%) Problem-Solving
2 25 (17.73%) Service Delivery
3 10 (7.09%) Proactive Monitoring
4 8 (5.67%) CRM
5 7 (4.96%) Decision-Making
6 6 (4.26%) Service Management
6 6 (4.26%) Time Management
7 4 (2.84%) Mobile Device Management
7 4 (2.84%) Multi-Factor Authentication
7 4 (2.84%) Proactive Maintenance
7 4 (2.84%) User Experience
8 3 (2.13%) Customer Requirements
8 3 (2.13%) ITSM
8 3 (2.13%) Problem Management
8 3 (2.13%) Stakeholder Management
9 2 (1.42%) Information Security
9 2 (1.42%) Technical Leadership
10 1 (0.71%) Inventory Management
Programming Languages
1 9 (6.38%) SQL
2 1 (0.71%) C#
2 1 (0.71%) Java
2 1 (0.71%) VB
Qualifications
1 26 (18.44%) Security Cleared
2 12 (8.51%) Degree
2 12 (8.51%) SC Cleared
3 4 (2.84%) Cisco Certification
4 3 (2.13%) CCNA
5 2 (1.42%) DBS Check
5 2 (1.42%) ITIL Certification
5 2 (1.42%) Microsoft Certification
6 1 (0.71%) A+ Certification
6 1 (0.71%) AWS Certification
6 1 (0.71%) ITIL Foundation Certificate
6 1 (0.71%) MCP
6 1 (0.71%) MCSE
Quality Assurance & Compliance
1 28 (19.86%) SLA
2 1 (0.71%) Data Quality
2 1 (0.71%) ISO/IEC 27001
2 1 (0.71%) QA
System Software
1 40 (28.37%) Active Directory
2 1 (0.71%) VMware Infrastructure
2 1 (0.71%) vSphere
Systems Management
1 5 (3.55%) Microsoft Intune
2 1 (0.71%) WSUS
Vendors
1 52 (36.88%) Microsoft
2 7 (4.96%) Apple
2 7 (4.96%) ServiceNow
3 4 (2.84%) Cisco
3 4 (2.84%) Dell
4 3 (2.13%) Citrix
4 3 (2.13%) Juniper
5 2 (1.42%) Bomgar
5 2 (1.42%) iManage
5 2 (1.42%) SAP
6 1 (0.71%) BMC
6 1 (0.71%) CA
6 1 (0.71%) Remedy
6 1 (0.71%) VMware