1st Line Support Contracts in the North of England

First Line Support
England > North of England

The median First Line Support daily rate in the North of England is £140, according to job vacancies posted in the 6 months leading up to 11 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
11 Jun 2024
Same period 2023 Same period 2022
Rank 161 171 193
Rank change year-on-year +10 +22 -44
Contract jobs requiring a 1st Line Support 21 40 54
As % of all contract jobs advertised in the North of England 0.43% 0.73% 0.76%
As % of the Job Titles category 0.47% 0.77% 0.79%
Number of daily rates quoted 16 26 39
10th Percentile - £131 £119
25th Percentile £125 £150 £130
Median daily rate (50th Percentile) £140 £169 £150
Median % change year-on-year -17.04% +12.50% +7.14%
75th Percentile £149 £243 £172
90th Percentile £173 £255 £195
England median daily rate £145 £150 £150
% change year-on-year -3.33% - +13.21%
Number of hourly rates quoted 4 2 3
10th Percentile £13.69 £14.26 £15.15
25th Percentile £13.97 £14.66 £15.38
Median hourly rate £15.42 £15.31 £16.50
Median % change year-on-year +0.69% -7.21% +27.51%
75th Percentile £17.05 £15.97 £18.00
90th Percentile £17.14 £16.36 £18.45
England median hourly rate £16.50 £18.00 £16.50
% change year-on-year -8.33% +9.09% +37.50%

All Contract IT Job Vacancies
North of England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the North of England with a recognized job title 4,495 5,199 6,869
% of contract IT jobs with a recognized job title 92.78% 95.32% 96.57%
Number of daily rates quoted 2,726 3,642 5,015
10th Percentile £263 £263 £206
25th Percentile £385 £406 £363
Median daily rate (50th Percentile) £483 £500 £475
Median % change year-on-year -3.40% +5.26% +8.57%
75th Percentile £575 £600 £569
90th Percentile £665 £688 £650
England median daily rate £525 £550 £535
% change year-on-year -4.55% +2.80% +7.00%
Number of hourly rates quoted 458 162 268
10th Percentile £11.12 £14.03 £11.28
25th Percentile £13.23 £17.55 £14.82
Median hourly rate £23.48 £26.85 £20.00
Median % change year-on-year -12.57% +34.25% +14.29%
75th Percentile £47.88 £43.75 £33.96
90th Percentile £67.25 £57.39 £63.00
England median hourly rate £38.50 £44.53 £24.00
% change year-on-year -13.54% +85.54% +14.01%

1st Line Support
Job Vacancy Trend in the North of England

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 1st Line Support in the North of England

1st Line Support
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing 1st Line Support in the North of England.

Daily rate trend for 1st Line Support in the North of England

1st Line Support
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing 1st Line Support in the North of England.

Hourly rate trend for 1st Line Support in the North of England

1st Line Support
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the North of England region over the 6 months to 11 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire -4 14 £135 -10.15% 4
North West +3 6 £148 -36.56% 7
North East - 1 £180 - 2
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 11 June 2024, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North of England region featuring 1st Line Support in the job title.

1 14 (66.67%) Windows
2 12 (57.14%) Customer Service
3 11 (52.38%) Active Directory
4 9 (42.86%) Microsoft
4 9 (42.86%) Microsoft 365
4 9 (42.86%) Social Skills
5 7 (33.33%) Windows 10
6 5 (23.81%) ServiceNow
6 5 (23.81%) Microsoft Office
7 4 (19.05%) ITIL
7 4 (19.05%) Microsoft Exchange
7 4 (19.05%) Service Delivery
7 4 (19.05%) Problem-Solving
8 3 (14.29%) Public Sector
9 2 (9.52%) Degree
9 2 (9.52%) Bomgar
9 2 (9.52%) Service Management
9 2 (9.52%) Organisational Skills
9 2 (9.52%) iManage
10 1 (4.76%) Batch Processing
10 1 (4.76%) DBS Check
10 1 (4.76%) Microsoft Intune
10 1 (4.76%) Mobile Device Management
10 1 (4.76%) Server Virtualisation
10 1 (4.76%) Customer Requirements
10 1 (4.76%) Proactive Maintenance
10 1 (4.76%) vSphere
10 1 (4.76%) Hudson
10 1 (4.76%) Health Informatics
10 1 (4.76%) NAS

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (19.05%) Microsoft Exchange
2 1 (4.76%) Site Server
Applications
1 5 (23.81%) Microsoft Office
2 1 (4.76%) Microsoft Excel
Cloud Services
1 9 (42.86%) Microsoft 365
2 1 (4.76%) Azure
2 1 (4.76%) Entra ID
Communications & Networking
1 1 (4.76%) NAS
1 1 (4.76%) SAN
Development Applications
1 1 (4.76%) Hudson
General
1 9 (42.86%) Social Skills
2 3 (14.29%) Public Sector
3 2 (9.52%) Organisational Skills
4 1 (4.76%) Analytical Skills
4 1 (4.76%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (4.76%) .NET
Miscellaneous
1 1 (4.76%) Client/Server
1 1 (4.76%) Data Centre
1 1 (4.76%) NHS
1 1 (4.76%) Smartphone
Operating Systems
1 14 (66.67%) Windows
2 7 (33.33%) Windows 10
3 1 (4.76%) Windows 7
Processes & Methodologies
1 12 (57.14%) Customer Service
2 4 (19.05%) ITIL
2 4 (19.05%) Problem-Solving
2 4 (19.05%) Service Delivery
3 2 (9.52%) Service Management
4 1 (4.76%) Batch Processing
4 1 (4.76%) CRM
4 1 (4.76%) Customer Requirements
4 1 (4.76%) Health Informatics
4 1 (4.76%) Informatics
4 1 (4.76%) ITSM
4 1 (4.76%) Mobile Device Management
4 1 (4.76%) Proactive Maintenance
4 1 (4.76%) Server Virtualisation
Programming Languages
1 1 (4.76%) C#
1 1 (4.76%) Java
1 1 (4.76%) SQL
1 1 (4.76%) VB
Qualifications
1 2 (9.52%) Degree
2 1 (4.76%) DBS Check
2 1 (4.76%) ITIL Foundation Certificate
2 1 (4.76%) MCP
2 1 (4.76%) Microsoft Certification
System Software
1 11 (52.38%) Active Directory
2 1 (4.76%) VMware Infrastructure
2 1 (4.76%) vSphere
Systems Management
1 1 (4.76%) Microsoft Intune
1 1 (4.76%) WSUS
Vendors
1 9 (42.86%) Microsoft
2 5 (23.81%) ServiceNow
3 2 (9.52%) Bomgar
3 2 (9.52%) iManage
4 1 (4.76%) VMware