Service Management Contracts in the North of England

Service Management
England > North of England

The table below provides summary statistics for contract job vacancies advertised in the North of England requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 45 85 74
Rank change year-on-year +40 -11 -12
Contract jobs citing Service Management 181 129 215
As % of all contract jobs advertised in the North of England 3.74% 2.37% 3.02%
As % of the Processes & Methodologies category 4.46% 2.63% 3.40%
Number of daily rates quoted 122 100 141
10th Percentile £375 £205 £163
25th Percentile £432 £350 £360
Median daily rate (50th Percentile) £500 £440 £465
Median % change year-on-year +13.64% -5.38% -2.11%
75th Percentile £550 £575 £575
90th Percentile £600 £628 £630
England median daily rate £525 £520 £525
% change year-on-year +0.96% -0.95% +10.53%
Number of hourly rates quoted 10 0 29
10th Percentile £12.53 - £11.00
25th Percentile £12.93 - £11.36
Median hourly rate £16.47 - £21.25
75th Percentile £20.00 - £28.75
90th Percentile £26.55 - £75.50
England median hourly rate £17.72 £35.13 £20.00
% change year-on-year -49.55% +75.63% -9.09%

All Process and Methodology Skills
North of England

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the North of England.

Contract vacancies with a requirement for process or methodology skills 4,055 4,902 6,324
As % of all contract IT jobs advertised in the North of England 83.69% 90.08% 88.93%
Number of daily rates quoted 2,411 3,372 4,591
10th Percentile £300 £300 £241
25th Percentile £400 £413 £381
Median daily rate (50th Percentile) £500 £500 £488
Median % change year-on-year - +2.56% +8.33%
75th Percentile £588 £600 £575
90th Percentile £669 £688 £650
England median daily rate £525 £550 £550
% change year-on-year -4.55% - +10.00%
Number of hourly rates quoted 395 209 251
10th Percentile £11.09 £10.63 £10.63
25th Percentile £12.55 £15.75 £13.57
Median hourly rate £21.00 £25.00 £19.09
Median % change year-on-year -16.00% +30.96% +7.43%
75th Percentile £46.18 £43.39 £34.00
90th Percentile £63.75 £56.38 £63.00
England median hourly rate £37.50 £36.00 £25.68
% change year-on-year +4.17% +40.19% +14.13%

Service Management
Job Vacancy Trend in the North of England

Job postings citing Service Management as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Service Management in the North of England

Service Management
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing Service Management in the North of England.

Daily rate trend for Service Management in the North of England

Service Management
Daily Rate Histogram in the North of England

Daily rate distribution for jobs citing Service Management in the North of England over the 6 months to 12 June 2024.

Daily rate histogram for Service Management in the North of England

Service Management
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing Service Management in the North of England.

Hourly rate trend for Service Management in the North of England

Service Management
Hourly Rate Histogram in the North of England

Hourly rate distribution of jobs citing Service Management in the North of England over the 6 months to 12 June 2024.

Hourly rate histogram for Service Management in the North of England

Service Management
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North of England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +30 88 £550 +25.00% 25
North West +29 85 £493 +9.56% 37
North East +8 8 £475 +53.23% 10
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.21%) Confluence
1 4 (2.21%) SharePoint
2 3 (1.66%) Microsoft Exchange
Applications
1 16 (8.84%) Microsoft Office
Business Applications
1 1 (0.55%) Remedy ITSM
Cloud Services
1 20 (11.05%) Power Platform
2 16 (8.84%) Microsoft 365
3 15 (8.29%) Azure
4 9 (4.97%) AWS
5 5 (2.76%) GCP
5 5 (2.76%) SaaS
6 4 (2.21%) Azure DevOps
6 4 (2.21%) IaaS
6 4 (2.21%) PaaS
7 3 (1.66%) OneDrive
8 2 (1.10%) Dynamics 365
9 1 (0.55%) Azure Monitor
9 1 (0.55%) Entra ID
9 1 (0.55%) Intacct
9 1 (0.55%) Microsoft Purview
9 1 (0.55%) SuccessFactors
Communications & Networking
1 5 (2.76%) HTTPS
2 1 (0.55%) Firewall
2 1 (0.55%) GSM
2 1 (0.55%) Unified Communications
Database & Business Intelligence
1 19 (10.50%) Power BI
2 16 (8.84%) Qlik Sense
3 14 (7.73%) Relational Database
4 13 (7.18%) MySQL
5 5 (2.76%) Data Mining
6 3 (1.66%) SQL Server
7 2 (1.10%) Metadata
8 1 (0.55%) Tableau
Development Applications
1 11 (6.08%) JIRA
2 2 (1.10%) Hudson
3 1 (0.55%) Selenium
3 1 (0.55%) TestRail
General
1 65 (35.91%) Social Skills
2 44 (24.31%) Analytical Skills
3 36 (19.89%) Public Sector
4 19 (10.50%) Finance
5 11 (6.08%) Banking
6 7 (3.87%) Presentation Skills
7 3 (1.66%) Documentation Skills
8 2 (1.10%) Marketing
9 1 (0.55%) Automotive
9 1 (0.55%) Billing
9 1 (0.55%) Fire and Rescue
9 1 (0.55%) French Language
9 1 (0.55%) Legal
9 1 (0.55%) Manufacturing
9 1 (0.55%) Police
9 1 (0.55%) Telecoms
Job Titles
1 27 (14.92%) Developer
2 18 (9.94%) Analyst
2 18 (9.94%) Data Scientist
2 18 (9.94%) ServiceNow Developer
3 15 (8.29%) Consultant
4 14 (7.73%) Capacity Manager
5 13 (7.18%) Problem Manager
5 13 (7.18%) Senior
6 12 (6.63%) Availability Manager
6 12 (6.63%) Capacity and Availability Manager
6 12 (6.63%) Incident Manager
7 11 (6.08%) Service Manager
8 9 (4.97%) Business Intelligence Developer
8 9 (4.97%) ServiceNow Consultant
9 8 (4.42%) Service Analyst
10 7 (3.87%) Service Desk Analyst
10 7 (3.87%) Software Asset Manager
10 7 (3.87%) Software Manager
10 7 (3.87%) Support Analyst
11 6 (3.31%) Product Manager
Libraries, Frameworks & Software Standards
1 23 (12.71%) Web Services
2 17 (9.39%) CSS
2 17 (9.39%) HTML
3 16 (8.84%) AngularJS
4 3 (1.66%) LDAP
4 3 (1.66%) React Native
5 2 (1.10%) Middleware
Miscellaneous
1 27 (14.92%) Management Information System
2 22 (12.15%) Virtual Team
3 15 (8.29%) CMDB
4 3 (1.66%) Digital Signage
4 3 (1.66%) Video\Live Streaming
5 2 (1.10%) Clustering
6 1 (0.55%) Cyber Threat
6 1 (0.55%) Cyberattack
6 1 (0.55%) Data Centre
6 1 (0.55%) Greenfield Project
6 1 (0.55%) NHS
6 1 (0.55%) PMI
6 1 (0.55%) Product Ownership
6 1 (0.55%) Security Posture
6 1 (0.55%) Social Media
Operating Systems
1 15 (8.29%) Windows
2 7 (3.87%) Windows 10
2 7 (3.87%) Windows Server
3 4 (2.21%) Windows Server 2016
4 2 (1.10%) Apple iOS
4 2 (1.10%) Mac OS
5 1 (0.55%) Linux
Processes & Methodologies
1 82 (45.30%) ITIL
2 66 (36.46%) ITSM
2 66 (36.46%) Problem Management
3 59 (32.60%) Problem-Solving
4 46 (25.41%) Mentoring
5 38 (20.99%) Quality Management
6 37 (20.44%) Asset Management
6 37 (20.44%) Statistics
7 36 (19.89%) Service Delivery
8 31 (17.13%) Customer Service
8 31 (17.13%) IT Asset Management
9 28 (15.47%) Agile
10 27 (14.92%) Data Modelling
11 26 (14.36%) Business Intelligence
11 26 (14.36%) Incident Management
12 23 (12.71%) Operations Management
13 22 (12.15%) Virtual Team Management
14 21 (11.60%) Continuous Improvement
15 20 (11.05%) Scrum
16 18 (9.94%) Change Management
Programming Languages
1 18 (9.94%) SQL
2 17 (9.39%) JavaScript
3 6 (3.31%) PowerShell
4 3 (1.66%) Python
Qualifications
1 63 (34.81%) Security Cleared
2 60 (33.15%) SC Cleared
3 21 (11.60%) Degree
4 15 (8.29%) PMI Certification
5 14 (7.73%) PMP
6 11 (6.08%) Computer Science Degree
6 11 (6.08%) Master's Degree
7 5 (2.76%) ITIL Certification
7 5 (2.76%) Microsoft Certification
8 3 (1.66%) CompTIA Security+
8 3 (1.66%) ITIL Foundation Certificate
8 3 (1.66%) MCSE
9 2 (1.10%) CCNA
9 2 (1.10%) Cisco Certification
9 2 (1.10%) Network+ Certification
10 1 (0.55%) BPSS Clearance
10 1 (0.55%) CBAP
10 1 (0.55%) MCP
10 1 (0.55%) MCTS
10 1 (0.55%) SSCP
Quality Assurance & Compliance
1 9 (4.97%) Data Quality
2 3 (1.66%) GDPR
2 3 (1.66%) QA
2 3 (1.66%) SLA
3 1 (0.55%) GRC
3 1 (0.55%) HIPAA
3 1 (0.55%) ISO/IEC 27001
3 1 (0.55%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 1 (0.55%) NCSC
3 1 (0.55%) NIST
3 1 (0.55%) PCI DSS
System Software
1 9 (4.97%) Active Directory
2 1 (0.55%) Virtual Desktop
Systems Management
1 3 (1.66%) Microsoft Intune
1 3 (1.66%) SCCM
1 3 (1.66%) Single Sign-On
2 2 (1.10%) Systems Management Server (SMS)
Vendors
1 66 (36.46%) ServiceNow
2 23 (12.71%) Microsoft
3 4 (2.21%) Cadence
3 4 (2.21%) Logitech
4 3 (1.66%) Google
4 3 (1.66%) Kofax
5 2 (1.10%) Apple
5 2 (1.10%) SAP
6 1 (0.55%) Citrix
6 1 (0.55%) CrowdStrike
6 1 (0.55%) Dell
6 1 (0.55%) MuleSoft
6 1 (0.55%) Remedy
6 1 (0.55%) Sage
6 1 (0.55%) Sophos