ITSM Contracts in the North of England

IT Service Management (ITSM)
England > North of England

The table below provides summary statistics for contract job vacancies advertised in the North of England requiring ITSM skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITSM over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 72 113 128
Rank change year-on-year +41 +15 +1
Contract jobs citing ITSM 126 94 135
As % of all contract jobs advertised in the North of England 2.60% 1.73% 1.90%
As % of the Processes & Methodologies category 3.11% 1.92% 2.13%
Number of daily rates quoted 94 67 93
10th Percentile £299 £221 £159
25th Percentile £432 £400 £210
Median daily rate (50th Percentile) £515 £450 £375
Median % change year-on-year +14.44% +20.00% -12.79%
75th Percentile £550 £581 £538
90th Percentile £600 £600 £600
England median daily rate £500 £471 £500
% change year-on-year +6.10% -5.75% +5.26%
Number of hourly rates quoted 1 3 6
10th Percentile - - £10.85
25th Percentile - - -
Median hourly rate £15.17 £13.16 £11.00
Median % change year-on-year +15.27% +19.64% -69.23%
75th Percentile - £15.44 £11.40
90th Percentile - £16.81 £17.01
England median hourly rate £16.09 £14.50 £13.66
% change year-on-year +10.93% +6.15% -26.16%

All Process and Methodology Skills
North of England

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the North of England.

Contract vacancies with a requirement for process or methodology skills 4,055 4,902 6,324
As % of all contract IT jobs advertised in the North of England 83.69% 90.08% 88.93%
Number of daily rates quoted 2,411 3,372 4,591
10th Percentile £300 £300 £241
25th Percentile £400 £413 £381
Median daily rate (50th Percentile) £500 £500 £488
Median % change year-on-year - +2.56% +8.33%
75th Percentile £588 £600 £575
90th Percentile £669 £688 £650
England median daily rate £525 £550 £550
% change year-on-year -4.55% - +10.00%
Number of hourly rates quoted 395 209 251
10th Percentile £11.09 £10.63 £10.63
25th Percentile £12.55 £15.75 £13.57
Median hourly rate £21.00 £25.00 £19.09
Median % change year-on-year -16.00% +30.96% +7.43%
75th Percentile £46.18 £43.39 £34.00
90th Percentile £63.75 £56.38 £63.00
England median hourly rate £37.50 £36.00 £25.68
% change year-on-year +4.17% +40.19% +14.13%

ITSM
Job Vacancy Trend in the North of England

Job postings citing ITSM as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for ITSM in the North of England

ITSM
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing ITSM in the North of England.

Daily rate trend for ITSM in the North of England

ITSM
Daily Rate Histogram in the North of England

Daily rate distribution for jobs citing ITSM in the North of England over the 6 months to 12 June 2024.

Daily rate histogram for ITSM in the North of England

ITSM
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing ITSM in the North of England.

Hourly rate trend for ITSM in the North of England

ITSM
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North of England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +47 71 £525 +68.00% 11
North West +7 52 £463 +2.78% 24
North East +10 3 £590 +93.44% 3
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (3.97%) SharePoint
2 1 (0.79%) Skype for Business
Applications
1 21 (16.67%) Microsoft Office
2 4 (3.17%) Microsoft Excel
Business Applications
1 2 (1.59%) Remedy ITSM
Cloud Services
1 20 (15.87%) Power Platform
2 12 (9.52%) Microsoft 365
3 7 (5.56%) Azure
4 4 (3.17%) AWS
4 4 (3.17%) Azure DevOps
4 4 (3.17%) IaaS
5 3 (2.38%) PaaS
5 3 (2.38%) SaaS
6 1 (0.79%) OpenShift
Communications & Networking
1 15 (11.90%) Firewall
2 14 (11.11%) Cisco Nexus
2 14 (11.11%) DMZ
3 13 (10.32%) BGP
3 13 (10.32%) Cisco ASA
3 13 (10.32%) Cisco Firepower
3 13 (10.32%) Cisco IOS
3 13 (10.32%) Cisco ISE
3 13 (10.32%) EIGRP
3 13 (10.32%) HSRP
3 13 (10.32%) IPsec
3 13 (10.32%) NetScaler
3 13 (10.32%) OSPF
3 13 (10.32%) SD-WAN
4 11 (8.73%) SNMP
4 11 (8.73%) Spanning Tree
4 11 (8.73%) Wi-Fi
4 11 (8.73%) Wireless
5 6 (4.76%) SSL
6 1 (0.79%) VPN
Database & Business Intelligence
1 20 (15.87%) Power BI
2 17 (13.49%) Qlik Sense
2 17 (13.49%) Relational Database
3 16 (12.70%) MySQL
4 2 (1.59%) Metadata
5 1 (0.79%) Elasticsearch
5 1 (0.79%) PostgreSQL
5 1 (0.79%) Tableau
Development Applications
1 6 (4.76%) JIRA
2 2 (1.59%) Hudson
3 1 (0.79%) Selenium
3 1 (0.79%) TestRail
General
1 24 (19.05%) Social Skills
2 19 (15.08%) Finance
3 16 (12.70%) Analytical Skills
4 13 (10.32%) Public Sector
5 7 (5.56%) Presentation Skills
6 5 (3.97%) Legal
7 2 (1.59%) Banking
7 2 (1.59%) Investment Banking
8 1 (0.79%) Automotive
8 1 (0.79%) Documentation Skills
8 1 (0.79%) Telecoms
Job Titles
1 27 (21.43%) Network Engineer
2 25 (19.84%) Developer
3 24 (19.05%) ServiceNow Developer
4 15 (11.90%) Senior
5 14 (11.11%) Analyst
5 14 (11.11%) Data Scientist
6 13 (10.32%) Consultant
7 10 (7.94%) Architect
7 10 (7.94%) ServiceNow Consultant
8 9 (7.14%) Senior Network Engineer
8 9 (7.14%) ServiceNow Architect
9 6 (4.76%) IT Analyst
9 6 (4.76%) Support Analyst
10 5 (3.97%) Wireless Engineer
10 5 (3.97%) Wireless Network Engineer
11 4 (3.17%) Asset Management Analyst
11 4 (3.17%) Programme Manager
11 4 (3.17%) SC Cleared Network Engineer
11 4 (3.17%) Senior Developer
11 4 (3.17%) Technical Consultant
Libraries, Frameworks & Software Standards
1 24 (19.05%) Web Services
2 21 (16.67%) CSS
2 21 (16.67%) HTML
3 20 (15.87%) AngularJS
4 11 (8.73%) Jinja
5 7 (5.56%) Kafka
6 6 (4.76%) ActiveMQ
7 3 (2.38%) LDAP
8 1 (0.79%) Ajax
8 1 (0.79%) JSON
8 1 (0.79%) SOAP
8 1 (0.79%) XML
Miscellaneous
1 13 (10.32%) Data Centre
2 10 (7.94%) CMDB
3 7 (5.56%) Management Information System
4 1 (0.79%) Cloud Native
4 1 (0.79%) Cyber Threat
4 1 (0.79%) Cyberattack
4 1 (0.79%) Greenfield Project
4 1 (0.79%) iPhone
4 1 (0.79%) NHS
4 1 (0.79%) PMI
4 1 (0.79%) Product Ownership
4 1 (0.79%) Security Posture
Operating Systems
1 15 (11.90%) Windows
2 7 (5.56%) Linux
3 6 (4.76%) Windows 10
4 4 (3.17%) Windows Server
4 4 (3.17%) Windows Server 2016
5 1 (0.79%) Apple iOS
Processes & Methodologies
1 74 (58.73%) ITIL
2 66 (52.38%) Service Management
3 30 (23.81%) Asset Management
4 29 (23.02%) IT Asset Management
5 26 (20.63%) Customer Service
5 26 (20.63%) DevOps
5 26 (20.63%) Service Delivery
6 24 (19.05%) Change Management
7 23 (18.25%) Data Modelling
7 23 (18.25%) Operations Management
7 23 (18.25%) Problem-Solving
7 23 (18.25%) Scrum
8 19 (15.08%) Business Intelligence
8 19 (15.08%) Problem Management
9 17 (13.49%) Computer Science
9 17 (13.49%) Data Security
10 16 (12.70%) Agile
11 15 (11.90%) API Development
12 13 (10.32%) Data Science
12 13 (10.32%) Network Management
Programming Languages
1 21 (16.67%) JavaScript
2 17 (13.49%) SQL
3 14 (11.11%) Python
4 11 (8.73%) Perl
4 11 (8.73%) Tcl
5 3 (2.38%) PowerShell
Qualifications
1 39 (30.95%) Security Cleared
2 35 (27.78%) SC Cleared
3 19 (15.08%) Degree
4 18 (14.29%) PMI Certification
5 17 (13.49%) PMP
6 14 (11.11%) Computer Science Degree
6 14 (11.11%) Master's Degree
7 12 (9.52%) CCNA
7 12 (9.52%) CCNP
7 12 (9.52%) Cisco Certification
8 4 (3.17%) ITIL Certification
9 1 (0.79%) CBAP
9 1 (0.79%) CompTIA Security+
9 1 (0.79%) ITIL Foundation Certificate
9 1 (0.79%) MCP
9 1 (0.79%) Microsoft Certification
9 1 (0.79%) SSCP
Quality Assurance & Compliance
1 3 (2.38%) Data Quality
1 3 (2.38%) QA
2 1 (0.79%) Accessibility
2 1 (0.79%) GDPR
2 1 (0.79%) GRC
2 1 (0.79%) HIPAA
2 1 (0.79%) ISO/IEC 27001
2 1 (0.79%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
2 1 (0.79%) NCSC
2 1 (0.79%) NIST
2 1 (0.79%) PCI DSS
2 1 (0.79%) SLA
System Software
1 12 (9.52%) Firmware
2 5 (3.97%) Active Directory
Systems Management
1 17 (13.49%) Ansible
2 3 (2.38%) Single Sign-On
3 1 (0.79%) Argo
3 1 (0.79%) Grafana
3 1 (0.79%) Istio
3 1 (0.79%) Jamf Pro
3 1 (0.79%) Kibana
3 1 (0.79%) Kubernetes
3 1 (0.79%) Prometheus
Vendors
1 71 (56.35%) ServiceNow
2 27 (21.43%) Cisco
3 26 (20.63%) Palo Alto
4 15 (11.90%) Citrix
5 13 (10.32%) F5
5 13 (10.32%) SolarWinds
6 12 (9.52%) Microsoft
7 6 (4.76%) IBM
7 6 (4.76%) Solace
8 4 (3.17%) Cadence
9 3 (2.38%) Google
10 2 (1.59%) Remedy
11 1 (0.79%) Apple
11 1 (0.79%) Blue Coat
11 1 (0.79%) CheckPoint
11 1 (0.79%) CrowdStrike
11 1 (0.79%) Dell
11 1 (0.79%) Fortinet
11 1 (0.79%) Juniper
11 1 (0.79%) SAP