ITSM Contracts in the North West

IT Service Management (ITSM)
England > North West

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 80 90 102
Rank change year-on-year +10 +12 +10
Contract jobs citing ITSM 55 62 77
As % of all contract jobs advertised in the North West 2.01% 2.03% 1.89%
As % of the Processes & Methodologies category 2.36% 2.27% 2.14%
Number of daily rates quoted 39 51 57
10th Percentile £360 £400 -
25th Percentile £414 £403 £159
Median daily rate (50th Percentile) £450 £450 £375
Median % change year-on-year - +20.00% -15.73%
75th Percentile £515 £581 £525
90th Percentile £585 £600 £611
England median daily rate £495 £475 £500
% change year-on-year +4.21% -5.00% +5.26%

All Process and Methodology Skills
North West

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 2,330 2,732 3,596
As % of all contract IT jobs advertised in the North West 85.07% 89.66% 88.44%
Number of daily rates quoted 1,452 1,918 2,617
10th Percentile £308 £313 £240
25th Percentile £401 £413 £380
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +11.50%
75th Percentile £588 £588 £575
90th Percentile £675 £675 £650
England median daily rate £525 £550 £545
% change year-on-year -4.55% +0.92% +9.00%
Number of hourly rates quoted 267 142 158
10th Percentile £11.00 £16.02 £10.63
25th Percentile £14.00 £21.25 £14.25
Median hourly rate £26.66 £35.00 £23.22
Median % change year-on-year -23.83% +50.72% +29.34%
75th Percentile £46.18 £45.90 £52.67
90th Percentile £66.61 £65.98 £75.00
England median hourly rate £37.50 £37.15 £25.00
% change year-on-year +0.94% +48.60% +11.11%

ITSM
Job Vacancy Trend in the North West

Job postings citing ITSM as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for ITSM in the North West

ITSM
Contractor Daily Rate Trend in the North West

3-month moving average daily rate quoted in jobs citing ITSM in the North West.

Daily rate trend for ITSM in the North West

ITSM
Daily Rate Histogram in the North West

Daily rate distribution for jobs citing ITSM in the North West over the 6 months to 2 June 2024.

Daily rate histogram for ITSM in the North West

ITSM
Contractor Hourly Rate Trend in the North West

3-month moving average hourly rates quoted in jobs citing ITSM in the North West.

Hourly rate trend for ITSM in the North West

ITSM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North West region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Manchester +20 33 £433 -21.36% 14
Cumbria -10 13 £515 +14.44%
Lancashire +10 4 £740 -12.94% 7
Cheshire -9 2 £200 -50.00% 7
Merseyside +8 1 - - 1
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.64%) SharePoint
Applications
1 15 (27.27%) Microsoft Office
2 3 (5.45%) Microsoft Excel
3 1 (1.82%) Microsoft PowerPoint
Business Applications
1 2 (3.64%) Remedy ITSM
Cloud Services
1 4 (7.27%) Azure
1 4 (7.27%) Azure DevOps
1 4 (7.27%) Microsoft 365
2 2 (3.64%) IaaS
2 2 (3.64%) Power Platform
3 1 (1.82%) AWS
Communications & Networking
1 15 (27.27%) Firewall
2 14 (25.45%) Cisco Nexus
2 14 (25.45%) DMZ
3 13 (23.64%) BGP
3 13 (23.64%) Cisco ASA
3 13 (23.64%) Cisco Firepower
3 13 (23.64%) Cisco IOS
3 13 (23.64%) Cisco ISE
3 13 (23.64%) EIGRP
3 13 (23.64%) HSRP
3 13 (23.64%) IPsec
3 13 (23.64%) NetScaler
3 13 (23.64%) OSPF
3 13 (23.64%) SD-WAN
4 11 (20.00%) SNMP
4 11 (20.00%) Spanning Tree
4 11 (20.00%) Wi-Fi
4 11 (20.00%) Wireless
5 1 (1.82%) SMS
5 1 (1.82%) VPN
Database & Business Intelligence
1 2 (3.64%) Power BI
Development Applications
1 6 (10.91%) JIRA
2 2 (3.64%) Hudson
General
1 18 (32.73%) Finance
2 11 (20.00%) Social Skills
3 4 (7.27%) Analytical Skills
4 3 (5.45%) Public Sector
5 2 (3.64%) Banking
5 2 (3.64%) Investment Banking
5 2 (3.64%) Legal
6 1 (1.82%) Automotive
Job Titles
1 27 (49.09%) Network Engineer
2 9 (16.36%) Senior
2 9 (16.36%) Senior Network Engineer
3 6 (10.91%) Analyst
4 5 (9.09%) Wireless Engineer
4 5 (9.09%) Wireless Network Engineer
5 4 (7.27%) Programme Manager
5 4 (7.27%) SC Cleared Network Engineer
6 3 (5.45%) Delivery Manager
6 3 (5.45%) Developer
6 3 (5.45%) Incident Manager
6 3 (5.45%) IT Manager
6 3 (5.45%) ServiceNow Developer
7 2 (3.64%) Asset Management Analyst
7 2 (3.64%) Change Manager
7 2 (3.64%) Configuration Manager
7 2 (3.64%) IT Analyst
8 1 (1.82%) 2nd Line Support
8 1 (1.82%) Process Analyst
8 1 (1.82%) Systems Analyst
Libraries, Frameworks & Software Standards
1 11 (20.00%) Jinja
2 1 (1.82%) Ajax
2 1 (1.82%) AngularJS
2 1 (1.82%) CSS
2 1 (1.82%) HTML
2 1 (1.82%) JSON
2 1 (1.82%) SOAP
2 1 (1.82%) Web Services
2 1 (1.82%) XML
Miscellaneous
1 13 (23.64%) Data Centre
2 8 (14.55%) CMDB
3 6 (10.91%) Management Information System
4 1 (1.82%) Cyber Threat
4 1 (1.82%) Cyberattack
4 1 (1.82%) Data Protection Act
4 1 (1.82%) Greenfield Project
4 1 (1.82%) Product Ownership
4 1 (1.82%) Security Posture
Operating Systems
1 2 (3.64%) Windows
2 1 (1.82%) Linux
2 1 (1.82%) Windows 10
Processes & Methodologies
1 26 (47.27%) ITIL
2 16 (29.09%) Change Management
2 16 (29.09%) DevOps
3 15 (27.27%) Service Management
4 13 (23.64%) Network Management
5 8 (14.55%) Agile
5 8 (14.55%) Continuous Improvement
6 7 (12.73%) Asset Management
6 7 (12.73%) Configuration Management
6 7 (12.73%) Incident Management
7 5 (9.09%) Cybersecurity
8 4 (7.27%) IT Asset Management
8 4 (7.27%) Performance Management
8 4 (7.27%) Programme Governance
8 4 (7.27%) Project Management
8 4 (7.27%) Stakeholder Management
8 4 (7.27%) Waterfall
9 3 (5.45%) Information Security
9 3 (5.45%) Programme Management
9 3 (5.45%) Stakeholder Engagement
Programming Languages
1 11 (20.00%) Perl
1 11 (20.00%) Python
1 11 (20.00%) Tcl
2 1 (1.82%) JavaScript
Qualifications
1 14 (25.45%) SC Cleared
1 14 (25.45%) Security Cleared
2 12 (21.82%) CCNA
2 12 (21.82%) CCNP
2 12 (21.82%) Cisco Certification
3 6 (10.91%) ITIL Certification
4 2 (3.64%) Degree
5 1 (1.82%) CompTIA Security+
5 1 (1.82%) SSCP
Quality Assurance & Compliance
1 3 (5.45%) SLA
2 1 (1.82%) Accessibility
2 1 (1.82%) Data Quality
2 1 (1.82%) GDPR
2 1 (1.82%) HIPAA
2 1 (1.82%) ISO/IEC 27001
2 1 (1.82%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
2 1 (1.82%) NCSC
2 1 (1.82%) NIST
2 1 (1.82%) PCI DSS
System Software
1 12 (21.82%) Firmware
Systems Management
1 11 (20.00%) Ansible
Vendors
1 27 (49.09%) Cisco
2 26 (47.27%) Palo Alto
3 13 (23.64%) Citrix
3 13 (23.64%) F5
3 13 (23.64%) SolarWinds
4 7 (12.73%) ServiceNow
5 4 (7.27%) Cadence
5 4 (7.27%) Microsoft
6 2 (3.64%) Remedy
7 1 (1.82%) Blue Coat
7 1 (1.82%) CheckPoint
7 1 (1.82%) CrowdStrike
7 1 (1.82%) Dell
7 1 (1.82%) Fortinet
7 1 (1.82%) Juniper
7 1 (1.82%) SAP