SLA Contracts in the North West

Service Level Agreement (SLA)
England > North West

The table below provides summary statistics for contract job vacancies advertised in the North West requiring SLA skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited SLA over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 50 83 80
Rank change year-on-year +33 -3 +10
Contract jobs citing SLA 94 71 115
As % of all contract jobs advertised in the North West 3.37% 2.36% 2.85%
As % of the Quality Assurance & Compliance category 21.17% 15.78% 19.97%
Number of daily rates quoted 20 15 63
10th Percentile £349 £208 £137
25th Percentile £459 £416 £163
Median daily rate (50th Percentile) £538 £450 £260
Median % change year-on-year +19.44% +73.08% +30.00%
75th Percentile £582 £475 £525
90th Percentile £588 £545 £597
England median daily rate £340 £298 £325
% change year-on-year +14.29% -8.46% -13.33%
Number of hourly rates quoted 17 21 12
10th Percentile - £17.50 £11.36
25th Percentile £10.95 £29.30 £11.65
Median hourly rate £11.20 £42.50 £12.68
Median % change year-on-year -73.66% +235.17% -6.07%
75th Percentile £12.84 £44.50 £19.25
90th Percentile £17.74 £49.52 £27.80
England median hourly rate £14.60 £18.36 £16.50
% change year-on-year -20.49% +11.29% +21.75%

All Quality Assurance and Compliance Skills
North West

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills in the North West.

Contract vacancies with a requirement for quality assurance or compliance skills 444 450 576
As % of all contract IT jobs advertised in the North West 15.90% 14.94% 14.30%
Number of daily rates quoted 241 288 426
10th Percentile £325 £302 £208
25th Percentile £425 £400 £363
Median daily rate (50th Percentile) £500 £475 £463
Median % change year-on-year +5.26% +2.70% +3.93%
75th Percentile £598 £575 £588
90th Percentile £694 £650 £650
England median daily rate £525 £525 £525
% change year-on-year - - +10.53%
Number of hourly rates quoted 71 35 35
10th Percentile - £19.00 £10.50
25th Percentile £10.95 £29.65 £12.02
Median hourly rate £12.00 £37.50 £50.50
Median % change year-on-year -68.00% -25.74% +220.63%
75th Percentile £30.44 £47.50 £75.00
90th Percentile £43.75 £74.80 £77.50
England median hourly rate £24.18 £42.50 £27.50
% change year-on-year -43.11% +54.55% +33.92%

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Contractor Daily Rate Trend in the North West

3-month moving average daily rate quoted in jobs citing SLA in the North West.

Daily rate trend for SLA in the North West

SLA
Daily Rate Histogram in the North West

Daily rate distribution for jobs citing SLA in the North West over the 6 months to 12 June 2024.

Daily rate histogram for SLA in the North West

SLA
Contractor Hourly Rate Trend in the North West

3-month moving average hourly rates quoted in jobs citing SLA in the North West.

Hourly rate trend for SLA in the North West

SLA
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the North West region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Manchester +20 39 £425 -9.57% 35
Cumbria - 29 £575 -
Cheshire +9 22 - - 6
Lancashire -14 3 £355 - 10
Merseyside +4 1 - - 6
SLA
England

SLA
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.13%) Microsoft Exchange
2 1 (1.06%) Alfresco
Applications
1 19 (20.21%) Microsoft Excel
1 19 (20.21%) Microsoft Office
2 9 (9.57%) Microsoft PowerPoint
3 2 (2.13%) Spreadsheet
Cloud Services
1 11 (11.70%) Microsoft 365
2 4 (4.26%) AWS
3 2 (2.13%) OneDrive
4 1 (1.06%) Azure
4 1 (1.06%) IaaS
Communications & Networking
1 9 (9.57%) Firewall
2 2 (2.13%) SD-WAN
2 2 (2.13%) WAN
3 1 (1.06%) LAN
3 1 (1.06%) TCP/IP
Database & Business Intelligence
1 3 (3.19%) PostgreSQL
Development Applications
1 3 (3.19%) Mocha
2 2 (2.13%) Git
3 1 (1.06%) Cypress.io
3 1 (1.06%) GoCD
General
1 48 (51.06%) Social Skills
2 20 (21.28%) Finance
3 7 (7.45%) Public Sector
4 4 (4.26%) Analytical Skills
5 2 (2.13%) Banking
6 1 (1.06%) Automotive
6 1 (1.06%) Presentation Skills
6 1 (1.06%) Retail
Job Titles
1 27 (28.72%) Service Desk Agent
2 16 (17.02%) Analyst
3 13 (13.83%) Service Analyst
3 13 (13.83%) Service Desk Analyst
4 10 (10.64%) 1st Line Service Desk Analyst
4 10 (10.64%) Lead
5 8 (8.51%) 3rd Line Engineer
5 8 (8.51%) Delivery Manager
5 8 (8.51%) Service Delivery Manager
5 8 (8.51%) Service Manager
6 6 (6.38%) Network Engineer
7 5 (5.32%) 2nd Line Engineer
7 5 (5.32%) Microsoft Engineer
8 4 (4.26%) 1st Line Engineer
8 4 (4.26%) 2nd Line Network Engineer
9 3 (3.19%) Customer Service Advisor
9 3 (3.19%) Developer
9 3 (3.19%) VMware Engineer
10 2 (2.13%) Active Directory Engineer
10 2 (2.13%) WAN Engineer
Libraries, Frameworks & Software Standards
1 4 (4.26%) Jest
1 4 (4.26%) React
2 3 (3.19%) Redux
3 2 (2.13%) Node.js
4 1 (1.06%) Spring Boot
Miscellaneous
1 3 (3.19%) Management Information System
2 1 (1.06%) Social Media
Operating Systems
1 21 (22.34%) Windows
2 14 (14.89%) Windows 10
3 2 (2.13%) Apple iOS
3 2 (2.13%) Mac OS
Processes & Methodologies
1 56 (59.57%) Customer Service
2 38 (40.43%) Problem-Solving
3 18 (19.15%) Service Delivery
3 18 (19.15%) Time Management
4 12 (12.77%) Stakeholder Management
5 10 (10.64%) Business Case
6 9 (9.57%) Decision-Making
6 9 (9.57%) People Management
7 7 (7.45%) Fault Management
8 6 (6.38%) ITIL
9 4 (4.26%) CI/CD
10 3 (3.19%) Deployment Automation
10 3 (3.19%) Incident Management
10 3 (3.19%) Knowledge Transfer
10 3 (3.19%) Platform Engineering
10 3 (3.19%) Product Backlog
10 3 (3.19%) Root Cause Analysis
10 3 (3.19%) Service Management
10 3 (3.19%) Test Automation
10 3 (3.19%) Unit Testing
Programming Languages
1 2 (2.13%) Java
2 1 (1.06%) JavaScript
2 1 (1.06%) TypeScript
Qualifications
1 30 (31.91%) Security Cleared
2 27 (28.72%) SC Cleared
3 6 (6.38%) CCNP
3 6 (6.38%) Cisco Certification
4 4 (4.26%) CCNA
5 1 (1.06%) Degree
5 1 (1.06%) DV Cleared
Quality Assurance & Compliance
1 9 (9.57%) Disclosure Scotland
2 3 (3.19%) QA
System Software
1 7 (7.45%) Active Directory
2 5 (5.32%) Hyper-V
2 5 (5.32%) VMware Infrastructure
Systems Management
1 3 (3.19%) Kubernetes
1 3 (3.19%) Microsoft Intune
2 2 (2.13%) SCCM
2 2 (2.13%) Systems Management Server (SMS)
Vendors
1 32 (34.04%) Microsoft
2 12 (12.77%) ServiceNow
3 6 (6.38%) Cisco
4 5 (5.32%) VMware
5 4 (4.26%) Meraki
6 3 (3.19%) Veeam
7 2 (2.13%) Apple
7 2 (2.13%) LogicMonitor
7 2 (2.13%) SolarWinds
8 1 (1.06%) SAP