Service Analyst Contracts in England

Service Analyst
UK > England

The median Service Analyst daily rate in England is £220 according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 181 218 212
Rank change year-on-year +37 -6 +57
Contract jobs requiring a Service Analyst 482 582 997
As % of all contract jobs advertised in England 1.31% 1.22% 1.41%
As % of the Job Titles category 1.41% 1.29% 1.48%
Number of daily rates quoted 214 345 594
10th Percentile £140 £126 £117
25th Percentile £163 £163 £150
Median daily rate (50th Percentile) £220 £225 £200
Median % change year-on-year -2.22% +12.50% +25.00%
75th Percentile £386 £438 £488
90th Percentile £550 £538 £588
UK median daily rate £215 £225 £200
% change year-on-year -4.44% +12.50% +23.82%
Number of hourly rates quoted 199 111 194
10th Percentile £12.86 £12.50 £12.08
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £14.84 £15.50 £15.00
Median % change year-on-year -4.26% +3.33% +7.30%
75th Percentile £21.37 £18.82 £17.94
90th Percentile £21.46 £20.56 £20.56
UK median hourly rate £15.62 £15.25 £15.00
% change year-on-year +2.46% +1.63% +7.22%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,255 45,148 67,437
% of contract IT jobs with a recognized job title 92.76% 94.56% 95.41%
Number of daily rates quoted 22,555 32,138 48,275
10th Percentile £285 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +6.00%
75th Percentile £638 £663 £650
90th Percentile £750 £763 £750
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +7.69%
Number of hourly rates quoted 2,585 1,311 1,778
10th Percentile £12.86 £14.25 £12.54
25th Percentile £16.30 £20.00 £15.75
Median hourly rate £37.75 £45.00 £23.91
Median % change year-on-year -16.11% +88.21% +11.47%
75th Percentile £62.00 £65.38 £49.25
90th Percentile £74.00 £77.50 £65.00
UK median hourly rate £37.50 £45.00 £25.00
% change year-on-year -16.67% +80.00% +14.34%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Analyst in England.

Daily rate trend for Service Analyst in England

Service Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Analyst in England over the 6 months to 2 June 2024.

Daily rate histogram for Service Analyst in England

Service Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Analyst in England.

Hourly rate trend for Service Analyst in England

Service Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Analyst in England over the 6 months to 2 June 2024.

Hourly rate histogram for Service Analyst in England

Service Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the England region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England +8 136 £178 +1.43% 22
London +1 123 £375 +15.38% 10
South West +51 71 £275 +67.68% 8
North of England +25 71 £158 -28.41% 41
North West +19 44 £200 +5.26% 24
South East -6 43 £170 -15.00% 21
Midlands -8 38 £160 +6.67% 13
Yorkshire +14 27 £150 -42.86% 14
West Midlands -6 25 £195 +8.33% 9
East Midlands -5 13 £160 +31.15% 4
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 2 June 2024, Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Analyst in the job title.

1 228 (47.30%) Customer Service
2 158 (32.78%) ITIL
3 145 (30.08%) Windows
4 132 (27.39%) Microsoft
5 129 (26.76%) Social Skills
6 128 (26.56%) Problem-Solving
7 127 (26.35%) Microsoft 365
8 123 (25.52%) Security Cleared
9 114 (23.65%) Incident Management
9 114 (23.65%) Active Directory
10 99 (20.54%) ServiceNow
11 94 (19.50%) SC Cleared
12 81 (16.80%) SLA
13 79 (16.39%) Finance
14 74 (15.35%) Windows 10
15 71 (14.73%) Microsoft Office
16 62 (12.86%) Service Management
17 58 (12.03%) Service Delivery
18 56 (11.62%) Citrix
19 53 (11.00%) ITSM
20 51 (10.58%) Microsoft Excel
20 51 (10.58%) Public Sector
21 49 (10.17%) Microsoft Certification
22 48 (9.96%) Analytical Skills
23 43 (8.92%) Wi-Fi
24 42 (8.71%) Microsoft PowerPoint
24 42 (8.71%) Banking
25 41 (8.51%) Mathematics
25 41 (8.51%) A+ Certification
25 41 (8.51%) MCSA

Service Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (6.22%) Microsoft Exchange
2 19 (3.94%) SharePoint
3 7 (1.45%) Confluence
4 5 (1.04%) SharePoint Server
5 1 (0.21%) Skype for Business
Applications
1 71 (14.73%) Microsoft Office
2 51 (10.58%) Microsoft Excel
3 42 (8.71%) Microsoft PowerPoint
4 5 (1.04%) MS Visio
5 1 (0.21%) Chatbot
5 1 (0.21%) Microsoft Project
Business Applications
1 3 (0.62%) Remedy ITSM
Cloud Services
1 127 (26.35%) Microsoft 365
2 23 (4.77%) Azure
3 15 (3.11%) Power Platform
4 9 (1.87%) Entra ID
5 6 (1.24%) WhatsApp
6 5 (1.04%) Azure Stack
6 5 (1.04%) OneDrive
7 4 (0.83%) IBM Blueworks
7 4 (0.83%) Lucidchart
8 3 (0.62%) AWS
8 3 (0.62%) Google Workspace
8 3 (0.62%) Slack
9 2 (0.41%) Dynamics 365
9 2 (0.41%) SaaS
10 1 (0.21%) Asana
10 1 (0.21%) Collibra
10 1 (0.21%) Datadog
10 1 (0.21%) IaaS
10 1 (0.21%) Mimecast
10 1 (0.21%) Zapier
Communications & Networking
1 43 (8.92%) Wi-Fi
2 18 (3.73%) VPN
3 13 (2.70%) Firewall
3 13 (2.70%) Wireless
4 9 (1.87%) DHCP
4 9 (1.87%) DNS
5 5 (1.04%) BGP
6 4 (0.83%) LAN
6 4 (0.83%) TCP/IP
6 4 (0.83%) WAN
7 3 (0.62%) Internet
7 3 (0.62%) Structured Cabling
8 2 (0.41%) Remote Desktop
8 2 (0.41%) VoIP
9 1 (0.21%) Cisco IOS
9 1 (0.21%) MPLS
9 1 (0.21%) Skype
9 1 (0.21%) Unified Communications
Database & Business Intelligence
1 15 (3.11%) Power BI
2 3 (0.62%) Oracle Reports
3 2 (0.41%) Tableau
4 1 (0.21%) Data Warehouse
4 1 (0.21%) PostgreSQL
4 1 (0.21%) Relational Database
4 1 (0.21%) SQL Server
4 1 (0.21%) SQL Server Reporting Services
Development Applications
1 11 (2.28%) JIRA
2 1 (0.21%) GitLab
General
1 129 (26.76%) Social Skills
2 79 (16.39%) Finance
3 51 (10.58%) Public Sector
4 48 (9.96%) Analytical Skills
5 42 (8.71%) Banking
6 38 (7.88%) Retail
7 10 (2.07%) Legal
8 9 (1.87%) Organisational Skills
9 8 (1.66%) Financial Institution
10 6 (1.24%) Advertising
11 5 (1.04%) Inclusion and Diversity
12 4 (0.83%) Documentation Skills
12 4 (0.83%) Telecoms
13 3 (0.62%) Aerospace
13 3 (0.62%) French Language
13 3 (0.62%) Investment Banking
13 3 (0.62%) Manufacturing
14 2 (0.41%) Automotive
14 2 (0.41%) Billing
14 2 (0.41%) Local Government
Miscellaneous
1 27 (5.60%) Management Information System
2 13 (2.70%) NHS
3 8 (1.66%) Analytical Mindset
4 7 (1.45%) Hedge funds
5 6 (1.24%) CMDB
6 5 (1.04%) iPhone
6 5 (1.04%) Private Cloud
7 4 (0.83%) Onboarding
8 3 (0.62%) Derivative
8 3 (0.62%) iPad
8 3 (0.62%) Self-Motivation
8 3 (0.62%) Video Conferencing
9 2 (0.41%) Data Centre
9 2 (0.41%) Legacy Systems
9 2 (0.41%) Linux Command Line
9 2 (0.41%) Mainframe
9 2 (0.41%) SWIFT Messaging Network
10 1 (0.21%) BYOD
10 1 (0.21%) Enterprise Software
10 1 (0.21%) Operational Technology
Operating Systems
1 145 (30.08%) Windows
2 74 (15.35%) Windows 10
3 12 (2.49%) Windows 7
4 7 (1.45%) Android
4 7 (1.45%) Windows Server
5 6 (1.24%) Linux
6 5 (1.04%) Apple iOS
6 5 (1.04%) Unix
7 4 (0.83%) Mac OS
8 3 (0.62%) Windows Server 2012
9 2 (0.41%) Windows Server 2008
9 2 (0.41%) Windows Server 2016
9 2 (0.41%) Windows Server 2019
10 1 (0.21%) Mac OS X
10 1 (0.21%) VMS
Processes & Methodologies
1 228 (47.30%) Customer Service
2 158 (32.78%) ITIL
3 128 (26.56%) Problem-Solving
4 114 (23.65%) Incident Management
5 62 (12.86%) Service Management
6 58 (12.03%) Service Delivery
7 53 (11.00%) ITSM
8 41 (8.51%) Mathematics
9 24 (4.98%) Problem Management
10 19 (3.94%) Asset Management
11 18 (3.73%) Change Management
11 18 (3.73%) Continuous Improvement
11 18 (3.73%) Migration
12 17 (3.53%) Line Management
13 14 (2.90%) Agile
13 14 (2.90%) Decision-Making
13 14 (2.90%) GAP Analysis
13 14 (2.90%) Stakeholder Management
13 14 (2.90%) Time Management
14 12 (2.49%) User Stories
Programming Languages
1 7 (1.45%) SQL
2 4 (0.83%) Python
3 2 (0.41%) Bash
4 1 (0.21%) Google Apps Script
4 1 (0.21%) PowerShell
Qualifications
1 123 (25.52%) Security Cleared
2 94 (19.50%) SC Cleared
3 49 (10.17%) Microsoft Certification
4 41 (8.51%) A+ Certification
4 41 (8.51%) MCSA
5 36 (7.47%) DV Cleared
6 30 (6.22%) Degree
7 29 (6.02%) MCP
8 11 (2.28%) ITIL Certification
9 8 (1.66%) CCNA
9 8 (1.66%) Cisco Certification
10 7 (1.45%) ITIL Foundation Certificate
11 6 (1.24%) BPSS Clearance
12 5 (1.04%) Computer Science Degree
13 3 (0.62%) ECDL
14 2 (0.41%) CISA
14 2 (0.41%) CISM
14 2 (0.41%) CISSP
14 2 (0.41%) MCSE
15 1 (0.21%) MBA
Quality Assurance & Compliance
1 81 (16.80%) SLA
2 13 (2.70%) Disclosure Scotland
3 9 (1.87%) QA
4 6 (1.24%) Data Quality
5 5 (1.04%) Government Security Classifications
6 3 (0.62%) ISO/IEC 27001
6 3 (0.62%) PMO
7 2 (0.41%) EMIR
7 2 (0.41%) ISO 9001
7 2 (0.41%) ISO/IEC 20000
7 2 (0.41%) MiFID
8 1 (0.21%) GDPR
8 1 (0.21%) ISO 22301
System Software
1 114 (23.65%) Active Directory
2 2 (0.41%) Terminal Services
2 2 (0.41%) Virtual Desktop
2 2 (0.41%) VMware Infrastructure
3 1 (0.21%) BitLocker
3 1 (0.21%) vSphere
Systems Management
1 14 (2.90%) SCCM
2 9 (1.87%) Microsoft Intune
3 3 (0.62%) IBM BigFix
3 3 (0.62%) Tivoli
4 2 (0.41%) Jamf Pro
Vendors
1 132 (27.39%) Microsoft
2 99 (20.54%) ServiceNow
3 56 (11.62%) Citrix
4 12 (2.49%) Sun
5 8 (1.66%) Apple
5 8 (1.66%) Remedy
6 5 (1.04%) Atlassian
7 4 (0.83%) Cisco
7 4 (0.83%) Oracle
8 3 (0.62%) BMC
8 3 (0.62%) Dell
8 3 (0.62%) Kofax
8 3 (0.62%) NetApp
9 2 (0.41%) Bloomberg
9 2 (0.41%) Google
9 2 (0.41%) Okta
9 2 (0.41%) Refinitiv
9 2 (0.41%) Snow
9 2 (0.41%) VMware
10 1 (0.21%) BigPanda