Service Management Contracts in London

Service Management
England > London

The table below provides summary statistics for contract job vacancies advertised in London requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 136 112 133
Rank change year-on-year -24 +21 +79
Contract jobs citing Service Management 325 589 843
As % of all contract jobs advertised in London 1.84% 2.34% 2.19%
As % of the Processes & Methodologies category 2.08% 2.58% 2.37%
Number of daily rates quoted 205 438 623
10th Percentile £253 £300 £301
25th Percentile £400 £450 £425
Median daily rate (50th Percentile) £513 £525 £550
Median % change year-on-year -2.38% -4.55% +10.00%
75th Percentile £638 £688 £638
90th Percentile £738 £743 £738
England median daily rate £525 £520 £525
% change year-on-year +0.96% -0.95% +10.53%
Number of hourly rates quoted 1 8 11
10th Percentile - £17.98 £16.50
25th Percentile £52.50 £20.44 £18.25
Median hourly rate £55.00 £35.13 £21.00
Median % change year-on-year +56.58% +67.26% -22.22%
75th Percentile £57.50 £57.06 £21.86
90th Percentile - £60.33 £32.60
England median hourly rate £17.72 £35.13 £20.00
% change year-on-year -49.55% +75.63% -9.09%

All Process and Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 15,607 22,862 35,495
As % of all contract IT jobs advertised in London 88.27% 90.90% 92.19%
Number of daily rates quoted 11,159 16,574 26,061
10th Percentile £340 £375 £394
25th Percentile £445 £475 £475
Median daily rate (50th Percentile) £550 £588 £575
Median % change year-on-year -6.38% +2.17% +9.52%
75th Percentile £675 £700 £688
90th Percentile £800 £800 £780
England median daily rate £525 £550 £550
% change year-on-year -4.55% - +10.00%
Number of hourly rates quoted 315 267 388
10th Percentile £15.50 £18.00 £17.09
25th Percentile £20.00 £22.50 £23.91
Median hourly rate £30.00 £39.42 £36.00
Median % change year-on-year -23.90% +9.50% +9.59%
75th Percentile £48.75 £64.50 £50.83
90th Percentile £67.60 £82.50 £67.50
England median hourly rate £37.50 £36.00 £25.68
% change year-on-year +4.17% +40.19% +14.13%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Service Management in London.

Daily rate trend for Service Management in London

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 12 June 2024.

Daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Service Management in London.

Hourly rate trend for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +9 34 £475 -7.32% 14
South London +10 9 £400 -23.81% 3
West London +14 6 £400 -15.79% 3
East London -7 2 £575 +43.75% 4
Service Management
England

Service Management
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (6.77%) Confluence
2 13 (4.00%) SharePoint
3 11 (3.38%) Microsoft Exchange
4 4 (1.23%) CMS
5 3 (0.92%) Adobe Experience Manager
6 2 (0.62%) Exchange Server 2007
6 2 (0.62%) Exchange Server 2010
7 1 (0.31%) Apache
7 1 (0.31%) IBM HTTP Server
7 1 (0.31%) IIS
7 1 (0.31%) Tomcat
7 1 (0.31%) WebSphere
7 1 (0.31%) WebSphere Application Server
7 1 (0.31%) WebSphere Portal
Applications
1 18 (5.54%) Microsoft Office
2 13 (4.00%) Microsoft Excel
3 8 (2.46%) Microsoft Project
4 6 (1.85%) Microsoft PowerPoint
5 5 (1.54%) MS Visio
6 4 (1.23%) Spreadsheet
7 2 (0.62%) Gliffy
8 1 (0.31%) Chatbot
8 1 (0.31%) Trello
Business Applications
1 5 (1.54%) SAP S/4HANA
2 4 (1.23%) Shopify
3 3 (0.92%) SAP ERP
4 2 (0.62%) SystmOne
5 1 (0.31%) Cloudability
5 1 (0.31%) Relativity
5 1 (0.31%) Remedy ITSM
5 1 (0.31%) Veritas eDiscovery
Cloud Services
1 66 (20.31%) Azure
2 26 (8.00%) AWS
3 23 (7.08%) Power Platform
4 17 (5.23%) Microsoft 365
5 16 (4.92%) GCP
6 13 (4.00%) Azure DevOps
7 8 (2.46%) SaaS
8 6 (1.85%) PaaS
9 5 (1.54%) IaaS
9 5 (1.54%) PowerApps
9 5 (1.54%) Snowflake
10 4 (1.23%) BigCommerce
10 4 (1.23%) Dynamics 365
10 4 (1.23%) GitHub
10 4 (1.23%) Google Workspace
10 4 (1.23%) Lucidchart
10 4 (1.23%) Serverless
11 3 (0.92%) Azure Functions
11 3 (0.92%) Figma
11 3 (0.92%) IBM Blueworks
Communications & Networking
1 6 (1.85%) SAN
2 5 (1.54%) HTTPS
3 4 (1.23%) DHCP
3 4 (1.23%) DNS
3 4 (1.23%) Firewall
3 4 (1.23%) LAN
3 4 (1.23%) WAN
4 3 (0.92%) BIG-IP
4 3 (0.92%) VoIP
4 3 (0.92%) VPN
5 2 (0.62%) HTTP
5 2 (0.62%) Intranet
6 1 (0.31%) Intrusion Detection
6 1 (0.31%) IP Telephony
6 1 (0.31%) iSCSI
6 1 (0.31%) SD-WAN
6 1 (0.31%) TCP/IP
6 1 (0.31%) Wireless
Database & Business Intelligence
1 18 (5.54%) Power BI
2 15 (4.62%) Big Data
3 10 (3.08%) Data Lake
4 9 (2.77%) Tableau
5 6 (1.85%) Azure SQL Database
5 6 (1.85%) SQL Server
6 5 (1.54%) Tableau Server
7 4 (1.23%) MySQL
8 3 (0.92%) Relational Database
8 3 (0.92%) SAP HANA
8 3 (0.92%) SQL Server Integration Services
9 2 (0.62%) Electronic Patient Records
10 1 (0.31%) DB2
10 1 (0.31%) Elasticsearch
10 1 (0.31%) Flink
10 1 (0.31%) MariaDB
10 1 (0.31%) PostgreSQL
Development Applications
1 27 (8.31%) JIRA
2 3 (0.92%) Git
2 3 (0.92%) Maven
3 2 (0.62%) Visual Studio
4 1 (0.31%) GitLab
4 1 (0.31%) IBM UrbanCode
4 1 (0.31%) Jenkins
4 1 (0.31%) SonarQube
4 1 (0.31%) Sonatype Nexus
4 1 (0.31%) Team Foundation Server
General
1 81 (24.92%) Social Skills
2 76 (23.38%) Finance
3 46 (14.15%) Public Sector
4 33 (10.15%) Banking
5 26 (8.00%) Analytical Skills
6 13 (4.00%) Presentation Skills
7 9 (2.77%) Influencing Skills
7 9 (2.77%) Local Government
8 7 (2.15%) Marketing
9 6 (1.85%) Retail
9 6 (1.85%) Telecoms
10 5 (1.54%) French Language
10 5 (1.54%) Legal
11 4 (1.23%) Military
12 3 (0.92%) German Language
12 3 (0.92%) Inclusion and Diversity
12 3 (0.92%) Manufacturing
12 3 (0.92%) Organisational Skills
12 3 (0.92%) Pharmaceutical
13 2 (0.62%) Front Office
Job Titles
1 68 (20.92%) Analyst
2 51 (15.69%) Service Manager
3 47 (14.46%) Architect
4 24 (7.38%) Service Transition Manager
4 24 (7.38%) Transition Manager
5 22 (6.77%) Applications Support
5 22 (6.77%) Lead
5 22 (6.77%) Senior
5 22 (6.77%) Service Analyst
6 21 (6.46%) Support Engineer
7 20 (6.15%) Business Analyst
8 18 (5.54%) Applications Engineer
8 18 (5.54%) Developer
8 18 (5.54%) Service Architect
9 17 (5.23%) IT Analyst
9 17 (5.23%) Support Analyst
10 16 (4.92%) Banking Analyst
10 16 (4.92%) Delivery Manager
11 15 (4.62%) Applications Support Engineer
11 15 (4.62%) Consultant
Libraries, Frameworks & Software Standards
1 12 (3.69%) REST
1 12 (3.69%) Web Services
2 9 (2.77%) .NET
3 7 (2.15%) CSS
4 5 (1.54%) AngularJS
4 5 (1.54%) Twitter Bootstrap
5 4 (1.23%) HTML
5 4 (1.23%) J2EE
5 4 (1.23%) VML
6 3 (0.92%) jQuery
6 3 (0.92%) Sass
6 3 (0.92%) Spring
6 3 (0.92%) Spring MVC
7 2 (0.62%) ActiveX
7 2 (0.62%) ASP.NET
7 2 (0.62%) JSON
7 2 (0.62%) Middleware
7 2 (0.62%) SOAP
8 1 (0.31%) DCOM
8 1 (0.31%) XML
Miscellaneous
1 19 (5.85%) CMDB
1 19 (5.85%) Management Information System
2 16 (4.92%) Onboarding
3 14 (4.31%) Data Centre
4 9 (2.77%) Product Ownership
5 8 (2.46%) Self-Motivation
6 7 (2.15%) Linux Command Line
7 4 (1.23%) Analytical Mindset
7 4 (1.23%) Data Protection Act
7 4 (1.23%) NHS
8 3 (0.92%) Driving Licence
8 3 (0.92%) Enterprise Software
8 3 (0.92%) Mobile App
9 2 (0.62%) Cyber Threat
9 2 (0.62%) FMCG
9 2 (0.62%) Mainframe
9 2 (0.62%) PACS
9 2 (0.62%) Smartcard
9 2 (0.62%) Smartphone
10 1 (0.31%) LPAR
Operating Systems
1 26 (8.00%) Windows
2 23 (7.08%) Linux
3 7 (2.15%) Windows 10
4 6 (1.85%) Android
5 5 (1.54%) Windows Server
6 4 (1.23%) Apple iOS
6 4 (1.23%) Unix
7 2 (0.62%) VMS
7 2 (0.62%) Windows 7
8 1 (0.31%) Mac OS
8 1 (0.31%) Red Hat Enterprise Linux
8 1 (0.31%) Windows Server 2012
8 1 (0.31%) zOS
Processes & Methodologies
1 174 (53.54%) ITIL
2 127 (39.08%) ITSM
3 79 (24.31%) Agile
4 50 (15.38%) Change Management
5 46 (14.15%) Service Design
6 42 (12.92%) Continuous Improvement
6 42 (12.92%) DevOps
7 38 (11.69%) Incident Management
7 38 (11.69%) Problem-Solving
7 38 (11.69%) Service Delivery
8 36 (11.08%) Project Management
9 30 (9.23%) Analytics
9 30 (9.23%) Stakeholder Management
10 26 (8.00%) Customer Service
11 25 (7.69%) Business Intelligence
11 25 (7.69%) Cybersecurity
12 22 (6.77%) SDLC
13 21 (6.46%) Problem Management
14 20 (6.15%) Project Delivery
14 20 (6.15%) Scrum
Programming Languages
1 22 (6.77%) SQL
2 18 (5.54%) PowerShell
3 10 (3.08%) Python
4 8 (2.46%) C#
4 8 (2.46%) JavaScript
5 7 (2.15%) Java
6 5 (1.54%) C++
6 5 (1.54%) PL/SQL
7 4 (1.23%) VB.NET
8 3 (0.92%) R
9 2 (0.62%) VB
9 2 (0.62%) VBA
10 1 (0.31%) Apex Code
10 1 (0.31%) Bicep
Qualifications
1 94 (28.92%) Security Cleared
2 74 (22.77%) SC Cleared
3 31 (9.54%) DV Cleared
4 28 (8.62%) Degree
5 21 (6.46%) ITIL Certification
6 11 (3.38%) AWS Certification
7 7 (2.15%) Computer Science Degree
8 5 (1.54%) ITIL Foundation Certificate
8 5 (1.54%) Microsoft Certification
9 3 (0.92%) PRINCE2 Practitioner
10 2 (0.62%) A+ Certification
10 2 (0.62%) BPSS Clearance
10 2 (0.62%) MCITP
11 1 (0.31%) Azure Certification
11 1 (0.31%) CTC Cleared
11 1 (0.31%) Master's Degree
11 1 (0.31%) MCP
11 1 (0.31%) MCSE
11 1 (0.31%) PMI Certification
11 1 (0.31%) PMP
Quality Assurance & Compliance
1 14 (4.31%) SLA
2 7 (2.15%) QA
3 5 (1.54%) PMO
4 2 (0.62%) ISO/IEC 20000
4 2 (0.62%) ISO/IEC 27001
5 1 (0.31%) Cyber Essentials
5 1 (0.31%) GDPR
5 1 (0.31%) ISO 22301
5 1 (0.31%) NIST
5 1 (0.31%) Sarbanes-Oxley
System Software
1 26 (8.00%) Active Directory
2 8 (2.46%) VMware Infrastructure
3 3 (0.92%) Hyper-V
3 3 (0.92%) Microsoft Virtual Server
3 3 (0.92%) Virtual Servers
3 3 (0.92%) vSphere
4 2 (0.62%) Docker
4 2 (0.62%) VMware NSX
5 1 (0.31%) BitLocker
5 1 (0.31%) Virtual Desktop
5 1 (0.31%) XenDesktop
Systems Management
1 12 (3.69%) Terraform
2 11 (3.38%) Ansible
3 10 (3.08%) Puppet
4 4 (1.23%) Microsoft Intune
4 4 (1.23%) SCCM
5 1 (0.31%) Jamf Pro
5 1 (0.31%) Kubernetes
5 1 (0.31%) SCOM
Vendors
1 60 (18.46%) Microsoft
2 53 (16.31%) ServiceNow
3 16 (4.92%) SAP
4 10 (3.08%) Atlassian
5 8 (2.46%) VMware
6 7 (2.15%) Dell
6 7 (2.15%) Google
7 6 (1.85%) Salesforce
8 5 (1.54%) Cloudera
9 4 (1.23%) Adobe
9 4 (1.23%) Alteryx
9 4 (1.23%) Citrix
9 4 (1.23%) Freshdesk
9 4 (1.23%) Sitecore
10 3 (0.92%) Apple
10 3 (0.92%) F5
10 3 (0.92%) Intel
10 3 (0.92%) Oracle
10 3 (0.92%) Veeam
11 2 (0.62%) Bloomberg