Customer Service Jobs in Surrey

Customer Service
South East > Surrey

The following table provides summary statistics for permanent job vacancies advertised in Surrey with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 24 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
24 May 2024
Same period 2023 Same period 2022
Rank 18 34 47
Rank change year-on-year +16 +13 0
Permanent jobs citing Customer Service 265 148 260
As % of all permanent jobs advertised in Surrey 10.22% 6.79% 7.38%
As % of the Processes & Methodologies category 11.34% 7.20% 7.72%
Number of salaries quoted 207 106 136
10th Percentile - £27,500 £23,500
25th Percentile £24,500 £32,000 £25,750
Median annual salary (50th Percentile) £25,000 £47,500 £33,000
Median % change year-on-year -47.37% +43.94% +17.86%
75th Percentile £34,750 £58,750 £57,500
90th Percentile £57,500 £60,000 £62,500
South East median annual salary £30,000 £34,000 £33,000
% change year-on-year -11.76% +3.03% -7.04%

All Process and Methodology Skills
Surrey

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Surrey with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 2,337 2,055 3,368
As % of all permanent jobs advertised in Surrey 90.13% 94.22% 95.65%
Number of salaries quoted 1,449 1,223 1,974
10th Percentile £24,500 £33,550 £32,750
25th Percentile £35,000 £45,000 £44,500
Median annual salary (50th Percentile) £50,000 £60,000 £57,500
Median % change year-on-year -16.67% +4.35% +4.55%
75th Percentile £65,000 £75,000 £70,000
90th Percentile £80,000 £91,250 £82,500
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

Customer Service
Job Vacancy Trend in Surrey

Job postings citing Customer Service as a proportion of all IT jobs advertised in Surrey.

Job vacancy trend for Customer Service in Surrey

Customer Service
Salary Trend in Surrey

3-month moving average salary quoted in jobs citing Customer Service in Surrey.

Salary trend for Customer Service in Surrey

Customer Service
Salary Histogram in Surrey

Salary distribution for jobs citing Customer Service in Surrey over the 6 months to 24 May 2024.

Salary histogram for Customer Service in Surrey

Customer Service
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Surrey region over the 6 months to 24 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Egham +6 35 £25,000 - 4
Guildford +25 24 £32,500 -4.41% 16
Woking +11 24 £55,000 +80.33% 2
Leatherhead -17 18 £33,500 -41.74% 2
Epsom +1 16 £67,500 +17.39% 4
Chertsey -4 15 £55,000 +15.79% 5
Staines 0 10 £32,500 -35.00% 6
Camberley +17 9 £27,500 -11.29% 8
Weybridge +9 5 £33,000 -12.00% 3
Reigate +25 4 £49,462 +47.65% 6
Redhill +3 4 £35,394 -41.01% 9
Sunbury-on-Thames -9 4 - -
Tadworth -2 2 £32,500 +18.18% 3
Esher -3 2 £25,500 -27.14%
Addlestone -3 2 £54,988 +58.60% 2
Dorking +1 1 £29,500 - 1
Shepperton - 1 £55,000 - 1
Cobham - 1 £28,000 - 1
Customer Service
South East

Customer Service
Co-occurring Skills and Capabilities in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (12.08%) SharePoint
2 3 (1.13%) Microsoft Exchange
3 1 (0.38%) Apache
3 1 (0.38%) nginx
3 1 (0.38%) WordPress
Applications
1 29 (10.94%) Microsoft Office
2 10 (3.77%) Microsoft Excel
3 5 (1.89%) MS Visio
4 3 (1.13%) Chatbot
5 2 (0.75%) Microsoft PowerPoint
6 1 (0.38%) Microsoft Project
Business Applications
1 7 (2.64%) SAP S/4HANA
2 4 (1.51%) SAP Hybris
3 3 (1.13%) Salesforce CRM
Cloud Services
1 43 (16.23%) Microsoft 365
2 19 (7.17%) Azure
3 13 (4.91%) Cloud Computing
4 4 (1.51%) SAP Commerce Cloud
5 3 (1.13%) Power Platform
6 2 (0.75%) Azure DevOps
7 1 (0.38%) AWS
7 1 (0.38%) Azure AKS
7 1 (0.38%) Cloudflare
7 1 (0.38%) Discord
7 1 (0.38%) Entra ID
7 1 (0.38%) GCP
7 1 (0.38%) GitHub
7 1 (0.38%) IaaS
7 1 (0.38%) OneDrive
7 1 (0.38%) PaaS
7 1 (0.38%) SaaS
7 1 (0.38%) Slack
Communications & Networking
1 28 (10.57%) Intranet
2 19 (7.17%) Firewall
3 10 (3.77%) Wireless
4 6 (2.26%) LAN
4 6 (2.26%) Unified Communications
4 6 (2.26%) WAN
5 5 (1.89%) VLAN
5 5 (1.89%) Wi-Fi
6 4 (1.51%) CTI
7 3 (1.13%) Structured Cabling
8 2 (0.75%) 3G
8 2 (0.75%) GPRS
8 2 (0.75%) LTE
8 2 (0.75%) Modbus
8 2 (0.75%) Network Security
9 1 (0.38%) DNS
9 1 (0.38%) VoIP
Database & Business Intelligence
1 6 (2.26%) MySQL
2 4 (1.51%) SQL Server
3 3 (1.13%) Power BI
3 3 (1.13%) SAP HANA
4 1 (0.38%) Azure SQL Database
4 1 (0.38%) Elasticsearch
4 1 (0.38%) Redis
4 1 (0.38%) Relational Database
Development Applications
1 18 (6.79%) JIRA
2 13 (4.91%) Jenkins
2 13 (4.91%) Robot Framework
3 1 (0.38%) Git
3 1 (0.38%) Subversion
General
1 180 (67.92%) Social Skills
2 94 (35.47%) Billing
3 32 (12.08%) Retail
4 26 (9.81%) Finance
5 23 (8.68%) Analytical Skills
6 13 (4.91%) Aerospace
7 11 (4.15%) Marketing
8 10 (3.77%) Telecoms
9 7 (2.64%) Documentation Skills
9 7 (2.64%) Legal
9 7 (2.64%) Organisational Skills
10 6 (2.26%) Manufacturing
11 3 (1.13%) Aviation
11 3 (1.13%) Influencing Skills
11 3 (1.13%) Local Government
11 3 (1.13%) Social Housing
12 2 (0.75%) Inclusion and Diversity
12 2 (0.75%) Police
12 2 (0.75%) Presentation Skills
12 2 (0.75%) Public Sector
Job Titles
1 36 (13.58%) Administrator
2 28 (10.57%) IT Administrator
3 24 (9.06%) Analyst
4 20 (7.55%) Consultant
5 19 (7.17%) IT Support
6 13 (4.91%) Senior
6 13 (4.91%) Software Consultant
7 11 (4.15%) IT Support Technician
7 11 (4.15%) IT Technician
7 11 (4.15%) Support Technician
8 10 (3.77%) Support Engineer
9 9 (3.40%) Support Analyst
10 8 (3.02%) Service Analyst
10 8 (3.02%) Service Desk Analyst
10 8 (3.02%) Service Manager
11 7 (2.64%) Applications Support
11 7 (2.64%) ICT Consultant
11 7 (2.64%) IT Manager
11 7 (2.64%) Service Desk Manager
12 6 (2.26%) Technical Support
Libraries, Frameworks & Software Standards
1 18 (6.79%) HTML
2 13 (4.91%) XML
3 5 (1.89%) CSS
4 4 (1.51%) .NET
5 3 (1.13%) ADO
6 2 (0.75%) Kafka
7 1 (0.38%) CSS3
7 1 (0.38%) HTML5
7 1 (0.38%) LAMP
7 1 (0.38%) Laravel
7 1 (0.38%) REST
Miscellaneous
1 102 (38.49%) Self-Motivation
2 89 (33.58%) Digital Signage
2 89 (33.58%) Video Conferencing
2 89 (33.58%) Video\Live Streaming
3 13 (4.91%) Linux Command Line
4 8 (3.02%) Data Centre
4 8 (3.02%) Management Information System
4 8 (3.02%) Onboarding
5 6 (2.26%) Driving Licence
5 6 (2.26%) PMI
6 4 (1.51%) Enterprise Software
6 4 (1.51%) IVR
7 3 (1.13%) e-Learning
7 3 (1.13%) iPad
8 2 (0.75%) Foreign Exchange (FX)
8 2 (0.75%) IoT
8 2 (0.75%) NB-IoT
8 2 (0.75%) Renewable Energy
8 2 (0.75%) Social Media
8 2 (0.75%) SystemC
Operating Systems
1 21 (7.92%) Windows
2 15 (5.66%) Linux
3 7 (2.64%) Windows Server
4 5 (1.89%) Windows 10
5 1 (0.38%) Android
Processes & Methodologies
1 94 (35.47%) Logistics
2 89 (33.58%) Presales
2 89 (33.58%) Preventative Maintenance
3 69 (26.04%) Problem-Solving
4 51 (19.25%) Agile
5 42 (15.85%) Project Management
6 33 (12.45%) Agile Project Management
7 28 (10.57%) Change Management
8 25 (9.43%) ITIL
9 21 (7.92%) Service Delivery
10 16 (6.04%) Collaborative Working
10 16 (6.04%) Time Management
11 15 (5.66%) DevOps
12 14 (5.28%) Customer Experience
13 13 (4.91%) CI/CD
13 13 (4.91%) Containerisation
13 13 (4.91%) Requirements Analysis
13 13 (4.91%) Software Testing
13 13 (4.91%) Systems Engineering
13 13 (4.91%) Technical Analysis
Programming Languages
1 13 (4.91%) Bash
1 13 (4.91%) Python
2 10 (3.77%) SQL
3 4 (1.51%) C#
3 4 (1.51%) JavaScript
4 2 (0.75%) C
4 2 (0.75%) PHP
5 1 (0.38%) Java
Qualifications
1 16 (6.04%) Degree
2 6 (2.26%) PMI Certification
3 5 (1.89%) ITIL Certification
4 2 (0.75%) ACCA
4 2 (0.75%) CIMA
5 1 (0.38%) A+ Certification
5 1 (0.38%) CompTIA Security+
5 1 (0.38%) Master's Degree
5 1 (0.38%) Network+ Certification
5 1 (0.38%) PMP
5 1 (0.38%) SC Cleared
5 1 (0.38%) Security Cleared
Quality Assurance & Compliance
1 108 (40.75%) SLA
2 5 (1.89%) GDPR
3 2 (0.75%) Cyber Essentials
3 2 (0.75%) Cyber Essentials PLUS
3 2 (0.75%) ISO/IEC 27001
3 2 (0.75%) PMO
3 2 (0.75%) QA
4 1 (0.38%) Accessibility
System Software
1 13 (4.91%) Active Directory
2 9 (3.40%) VMware Infrastructure
3 4 (1.51%) Docker
3 4 (1.51%) Firmware
4 3 (1.13%) Hyper-V
5 2 (0.75%) VMware Workstation
6 1 (0.38%) Virtual Desktop
Systems Management
1 16 (6.04%) Kubernetes
2 7 (2.64%) SCCM
3 1 (0.38%) Ansible
3 1 (0.38%) Autotask
3 1 (0.38%) Microsoft Intune
3 1 (0.38%) Terraform
Vendors
1 74 (27.92%) Microsoft
2 18 (6.79%) SAP
3 14 (5.28%) ServiceNow
4 9 (3.40%) VMware
5 8 (3.02%) Workday
6 7 (2.64%) Cisco
6 7 (2.64%) Salesforce
7 6 (2.26%) BT
7 6 (2.26%) Fortinet
7 6 (2.26%) Mitel
8 5 (1.89%) Adobe
8 5 (1.89%) Anaplan
8 5 (1.89%) Juniper
9 4 (1.51%) Apple
10 2 (0.75%) EMC
10 2 (0.75%) Google
11 1 (0.38%) NetApp