Service Desk Analyst Jobs in the Thames Valley

Service Desk Analyst
South East > Thames Valley

The median Service Desk Analyst salary in the Thames Valley is £25,500 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 219 170 231
Rank change year-on-year -49 +61 -26
Permanent jobs requiring a Service Desk Analyst 32 78 59
As % of all permanent jobs advertised in the Thames Valley 0.43% 1.40% 0.78%
As % of the Job Titles category 0.46% 1.57% 0.82%
Number of salaries quoted 16 58 52
10th Percentile - £22,700 £23,775
25th Percentile £22,750 £23,500 £24,938
Median annual salary (50th Percentile) £25,500 £25,500 £26,500
Median % change year-on-year - -3.77% +6.00%
75th Percentile £30,938 £31,813 £29,000
90th Percentile £34,875 £33,825 £33,625
South East median annual salary £26,000 £26,000 £26,000
% change year-on-year - - -3.70%

All Permanent IT Job Vacancies
Thames Valley

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Thames Valley. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Thames Valley with a recognized job title 7,014 4,983 7,202
% of permanent jobs with a recognized job title 94.72% 89.46% 95.23%
Number of salaries quoted 4,713 3,046 4,156
10th Percentile £29,000 £29,750 £30,000
25th Percentile £36,250 £39,000 £41,132
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +4.76%
75th Percentile £64,750 £72,500 £70,000
90th Percentile £77,750 £87,500 £81,250
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

Service Desk Analyst
Job Vacancy Trend in the Thames Valley

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the Thames Valley.

Job vacancy trend for Service Desk Analyst in the Thames Valley

Service Desk Analyst
Salary Trend in the Thames Valley

3-month moving average salary quoted in jobs citing Service Desk Analyst in the Thames Valley.

Salary trend for Service Desk Analyst in the Thames Valley

Service Desk Analyst
Salary Histogram in the Thames Valley

Salary distribution for jobs citing Service Desk Analyst in the Thames Valley over the 6 months to 12 June 2024.

Salary histogram for Service Desk Analyst in the Thames Valley

Service Desk Analyst
Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Thames Valley region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Buckinghamshire -19 23 £23,500 -30.88% 4
Berkshire -14 7 £26,000 - 1
Oxfordshire -24 2 £31,250 +22.55%
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Thames Valley

For the 6 months to 12 June 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Thames Valley region featuring Service Desk Analyst in the job title.

1 23 (71.88%) Social Skills
2 22 (68.75%) Microsoft
3 15 (46.88%) Problem-Solving
4 11 (34.38%) Microsoft 365
4 11 (34.38%) Customer Service
4 11 (34.38%) ITIL
5 10 (31.25%) SLA
6 8 (25.00%) GDPR
6 8 (25.00%) Digital Economy
7 7 (21.88%) Process Improvement
8 5 (15.63%) Windows
8 5 (15.63%) Active Directory
9 3 (9.38%) Change Management
9 3 (9.38%) Microsoft Excel
9 3 (9.38%) Incident Management
9 3 (9.38%) Retail
9 3 (9.38%) Data Analysis
9 3 (9.38%) JIRA
9 3 (9.38%) Microsoft Office
9 3 (9.38%) Creative Problem-Solving
10 2 (6.25%) Security Cleared
10 2 (6.25%) Mac OS
10 2 (6.25%) Self-Motivation
10 2 (6.25%) Analytical Skills
10 2 (6.25%) VLAN
10 2 (6.25%) IBM Domino
10 2 (6.25%) Wireless
10 2 (6.25%) Microsoft Certification
11 1 (3.13%) A+ Certification
11 1 (3.13%) Sage

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the Thames Valley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.25%) IBM Domino
Applications
1 3 (9.38%) Microsoft Excel
1 3 (9.38%) Microsoft Office
Cloud Services
1 11 (34.38%) Microsoft 365
2 1 (3.13%) PaaS
2 1 (3.13%) SaaS
Communications & Networking
1 2 (6.25%) VLAN
1 2 (6.25%) Wireless
2 1 (3.13%) Cisco IOS
2 1 (3.13%) LAN
2 1 (3.13%) VoIP
2 1 (3.13%) WAN
Development Applications
1 3 (9.38%) JIRA
General
1 23 (71.88%) Social Skills
2 8 (25.00%) Digital Economy
3 3 (9.38%) Retail
4 2 (6.25%) Analytical Skills
5 1 (3.13%) Legal
5 1 (3.13%) Organisational Skills
5 1 (3.13%) Public Sector
Miscellaneous
1 2 (6.25%) Self-Motivation
Operating Systems
1 5 (15.63%) Windows
2 2 (6.25%) Mac OS
3 1 (3.13%) Android
3 1 (3.13%) Windows 10
Processes & Methodologies
1 15 (46.88%) Problem-Solving
2 11 (34.38%) Customer Service
2 11 (34.38%) ITIL
3 7 (21.88%) Process Improvement
4 3 (9.38%) Change Management
4 3 (9.38%) Creative Problem-Solving
4 3 (9.38%) Data Analysis
4 3 (9.38%) Incident Management
5 1 (3.13%) Case Management
5 1 (3.13%) Computer Science
5 1 (3.13%) CRM
5 1 (3.13%) Performance Metrics
5 1 (3.13%) Problem Management
5 1 (3.13%) Service Delivery
Qualifications
1 2 (6.25%) Microsoft Certification
1 2 (6.25%) Security Cleared
2 1 (3.13%) A+ Certification
2 1 (3.13%) Degree
2 1 (3.13%) DV Cleared
2 1 (3.13%) MCDST
2 1 (3.13%) MCITP
2 1 (3.13%) NVQ Level 3
2 1 (3.13%) SC Cleared
Quality Assurance & Compliance
1 10 (31.25%) SLA
2 8 (25.00%) GDPR
System Software
1 5 (15.63%) Active Directory
Vendors
1 22 (68.75%) Microsoft
2 1 (3.13%) Cisco
2 1 (3.13%) Sage
2 1 (3.13%) SolarWinds