Senior IT Support Analyst Jobs

Senior IT Support Analyst
UK

The median Senior IT Support Analyst salary in the UK is £42,500 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
20 May 2024		 Same period 2023 Same period 2022
Rank 849 948 1212
Rank change year-on-year +99 +264 -298
Permanent jobs requiring a Senior IT Support Analyst 35 27 30
As % of all permanent jobs advertised in the UK 0.035% 0.027% 0.018%
As % of the Job Titles category 0.037% 0.030% 0.019%
Number of salaries quoted 35 23 29
10th Percentile £30,350 £32,722 £31,250
25th Percentile £32,625 £35,750 £35,000
Median annual salary (50th Percentile) £42,500 £38,500 £36,000
Median % change year-on-year +10.39% +6.94% -15.29%
75th Percentile £51,875 £42,782 £45,000
90th Percentile £53,750 £48,600 £55,000
UK excluding London median annual salary £45,000 £32,500 £36,000
% change year-on-year +38.46% -9.72% +2.86%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,627 91,047 156,403
% of permanent jobs with a recognized job title 94.71% 91.54% 96.08%
Number of salaries quoted 67,562 57,571 85,106
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,750 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Senior IT Support Analyst
Job Vacancy Trend

Job postings that featured Senior IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Senior IT Support Analyst in the UK

Senior IT Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Senior IT Support Analyst.

Salary trend for Senior IT Support Analyst in the UK

Senior IT Support Analyst
Salary Histogram

Salary distribution for jobs citing Senior IT Support Analyst over the 6 months to 20 May 2024.

Salary histogram for Senior IT Support Analyst in the UK

Senior IT Support Analyst
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior IT Support Analyst within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
England +90 31 £43,000 +11.69% 4
UK excluding London +4 17 £45,000 +38.46% 3
South East - 15 £50,000 - 3
London +101 14 £38,500 -5.40% 2
Work from Home +75 2 £51,000 +25.31% 1
East of England +6 1 £35,000 - 1
South West -23 1 £35,000 +16.67%

Senior IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2024, Senior IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Senior IT Support Analyst in the job title.

1 30 (85.71%) Microsoft 365
2 21 (60.00%) Windows
3 19 (54.29%) Social Skills
4 16 (45.71%) Azure
5 15 (42.86%) Microsoft
6 14 (40.00%) ITIL
6 14 (40.00%) Active Directory
6 14 (40.00%) Customer Service
7 13 (37.14%) Finance
8 10 (28.57%) Problem Management
8 10 (28.57%) Project Management
8 10 (28.57%) Entra ID
9 9 (25.71%) HP
9 9 (25.71%) Service Management
9 9 (25.71%) Microsoft Exchange
9 9 (25.71%) SCCM
9 9 (25.71%) Firewall
10 8 (22.86%) Change Management
10 8 (22.86%) Agile
10 8 (22.86%) VPN
10 8 (22.86%) Bloomberg
10 8 (22.86%) Dell
10 8 (22.86%) Application Virtualisation
10 8 (22.86%) Business Case
10 8 (22.86%) Change Control
10 8 (22.86%) Analytical Skills
11 7 (20.00%) Problem-Solving
11 7 (20.00%) Windows Server
11 7 (20.00%) Service Delivery
12 6 (17.14%) SharePoint

Senior IT Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (25.71%) Microsoft Exchange
2 6 (17.14%) SharePoint
Applications
1 3 (8.57%) Microsoft Office
Cloud Services
1 30 (85.71%) Microsoft 365
2 16 (45.71%) Azure
3 10 (28.57%) Entra ID
4 4 (11.43%) AWS
4 4 (11.43%) OneDrive
5 3 (8.57%) Mimecast
6 2 (5.71%) Power Automate
7 1 (2.86%) Adobe Creative Cloud
7 1 (2.86%) GCP
7 1 (2.86%) IaaS
7 1 (2.86%) PaaS
7 1 (2.86%) SaaS
Communications & Networking
1 9 (25.71%) Firewall
2 8 (22.86%) VPN
3 4 (11.43%) DHCP
3 4 (11.43%) DNS
3 4 (11.43%) Structured Cabling
3 4 (11.43%) VLAN
4 1 (2.86%) Cisco IOS
4 1 (2.86%) LAN
4 1 (2.86%) WAN
4 1 (2.86%) Wireless
General
1 19 (54.29%) Social Skills
2 13 (37.14%) Finance
3 8 (22.86%) Analytical Skills
4 2 (5.71%) Law
5 1 (2.86%) Advertising
5 1 (2.86%) Retail
Libraries, Frameworks & Software Standards
1 3 (8.57%) Software Packaging
2 1 (2.86%) SAML
Miscellaneous
1 5 (14.29%) Onboarding
2 1 (2.86%) Driving Licence
2 1 (2.86%) Enterprise Software
2 1 (2.86%) Linux Command Line
Operating Systems
1 21 (60.00%) Windows
2 7 (20.00%) Windows Server
3 6 (17.14%) Windows 10
4 4 (11.43%) Apple iOS
4 4 (11.43%) Windows Server 2019
5 2 (5.71%) Mac OS
6 1 (2.86%) Linux
6 1 (2.86%) Unix
6 1 (2.86%) VMS
Processes & Methodologies
1 14 (40.00%) Customer Service
1 14 (40.00%) ITIL
2 10 (28.57%) Problem Management
2 10 (28.57%) Project Management
3 9 (25.71%) Service Management
4 8 (22.86%) Agile
4 8 (22.86%) Application Virtualisation
4 8 (22.86%) Business Case
4 8 (22.86%) Change Control
4 8 (22.86%) Change Management
5 7 (20.00%) Problem-Solving
5 7 (20.00%) Service Delivery
6 6 (17.14%) Data Loss Prevention
7 4 (11.43%) Mentoring
7 4 (11.43%) Mobile Device Management
7 4 (11.43%) Test Automation
7 4 (11.43%) Vulnerability Management
8 3 (8.57%) Continuous Improvement
8 3 (8.57%) Cybersecurity
8 3 (8.57%) Process Improvement
Programming Languages
1 3 (8.57%) PowerShell
2 1 (2.86%) Bash
2 1 (2.86%) SQL
Qualifications
1 4 (11.43%) AWS Certification
1 4 (11.43%) Degree
2 3 (8.57%) Azure Certification
3 1 (2.86%) ITIL Certification
Quality Assurance & Compliance
1 5 (14.29%) Cyber Essentials
2 4 (11.43%) ISO/IEC 27001
2 4 (11.43%) Sarbanes-Oxley
3 1 (2.86%) Cyber Essentials PLUS
System Software
1 14 (40.00%) Active Directory
2 5 (14.29%) Virtual Desktop
3 1 (2.86%) Hyper-V
3 1 (2.86%) Virtual Machines
3 1 (2.86%) VMware Infrastructure
Systems Management
1 9 (25.71%) SCCM
2 4 (11.43%) Microsoft Intune
3 2 (5.71%) Jamf Pro
4 1 (2.86%) Single Sign-On
Vendors
1 15 (42.86%) Microsoft
2 9 (25.71%) HP
3 8 (22.86%) Bloomberg
3 8 (22.86%) Dell
4 5 (14.29%) Adobe
4 5 (14.29%) Citrix
5 4 (11.43%) Avaya
5 4 (11.43%) Palo Alto
5 4 (11.43%) VMware
6 1 (2.86%) Acronis
6 1 (2.86%) Apple
6 1 (2.86%) Cisco
6 1 (2.86%) Darktrace
6 1 (2.86%) Google
6 1 (2.86%) Meraki
6 1 (2.86%) SonicWALL