SLA Jobs in the West Midlands

Service Level Agreement (SLA)
England > West Midlands

The table below provides summary statistics for permanent job vacancies advertised in the West Midlands requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 20 September 2024, comparing them to the same period in the previous two years.

6 months to
20 Sep 2024
Same period 2023 Same period 2022
Rank 81 97 85
Rank change year-on-year +16 -12 +2
Permanent jobs citing SLA 172 104 288
As % of all permanent jobs advertised in the West Midlands 2.84% 2.69% 3.44%
As % of the Quality Assurance & Compliance category 19.52% 17.66% 18.10%
Number of salaries quoted 124 84 211
10th Percentile £23,999 £21,950 £24,250
25th Percentile - £27,250 £29,256
Median annual salary (50th Percentile) £28,119 £37,250 £36,500
Median % change year-on-year -24.51% +2.05% -2.67%
75th Percentile £42,813 £47,500 £45,875
90th Percentile £61,400 £49,000 £53,750
England median annual salary £38,500 £40,000 £40,000
% change year-on-year -3.75% - -

All Quality Assurance and Compliance Skills
West Midlands

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in the West Midlands.

Permanent vacancies with a requirement for quality assurance or compliance skills 881 589 1,591
As % of all permanent jobs advertised in the West Midlands 14.56% 15.23% 19.00%
Number of salaries quoted 479 470 906
10th Percentile £28,119 £26,960 £29,256
25th Percentile £30,000 £39,250 £36,250
Median annual salary (50th Percentile) £52,500 £52,500 £49,000
Median % change year-on-year - +7.14% +8.89%
75th Percentile £64,054 £67,500 £65,000
90th Percentile £75,000 £82,500 £78,750
England median annual salary £57,500 £60,000 £56,250
% change year-on-year -4.17% +6.67% +2.27%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing SLA in the West Midlands.

Salary trend for SLA in the West Midlands

SLA
Salary Histogram in the West Midlands

Salary distribution for jobs citing SLA in the West Midlands over the 6 months to 20 September 2024.

Salary histogram for SLA in the West Midlands

SLA
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 20 September 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Staffordshire +33 100 £28,119 -29.70% 10
Birmingham -20 31 £57,500 +87.42% 10
Warwickshire -22 7 £77,500 +64.89% 8
Solihull +1 6 £29,500 +11.32% 1
Worcestershire -14 5 £25,000 -31.88% 2
West Bromwich - 5 £37,000 -
Brierley Hill - 3 £26,000 -
Coventry +12 2 £70,000 +127.64% 4
Shropshire -10 2 £14,000 -71.43% 1
Sutton Coldfield - 1 £27,000 -
SLA
England

SLA
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (8.72%) Microsoft Exchange
2 3 (1.74%) SharePoint
Applications
1 8 (4.65%) Microsoft Office
2 4 (2.33%) Microsoft Excel
3 2 (1.16%) Microsoft PowerPoint
3 2 (1.16%) MS Visio
Business Applications
1 61 (35.47%) Salesforce CRM
2 4 (2.33%) Remedy ITSM
2 4 (2.33%) SAP Oil and Gas
2 4 (2.33%) SAP S/4HANA
3 2 (1.16%) Dynamics CRM
Cloud Services
1 39 (22.67%) Microsoft 365
2 19 (11.05%) Azure
3 11 (6.40%) Entra ID
4 8 (4.65%) Dynamics 365
5 7 (4.07%) SaaS
6 3 (1.74%) OneDrive
7 2 (1.16%) AWS
7 2 (1.16%) Azure API Management
7 2 (1.16%) Cloudflare
7 2 (1.16%) Google Workspace
7 2 (1.16%) Power Platform
8 1 (0.58%) Azure Cosmos DB
8 1 (0.58%) Azure Monitor
Communications & Networking
1 15 (8.72%) LAN
2 12 (6.98%) WAN
3 9 (5.23%) DHCP
3 9 (5.23%) DNS
4 8 (4.65%) Firewall
4 8 (4.65%) Network Security
4 8 (4.65%) TCP/IP
5 7 (4.07%) VPN
6 5 (2.91%) Cisco ASA
6 5 (2.91%) MPLS
6 5 (2.91%) SD-WAN
6 5 (2.91%) VoIP
7 3 (1.74%) IPsec
7 3 (1.74%) VLAN
7 3 (1.74%) WAAS
7 3 (1.74%) Wireless
8 2 (1.16%) BGP
8 2 (1.16%) OSPF
8 2 (1.16%) TACACS
8 2 (1.16%) Wi-Fi
Database & Business Intelligence
1 2 (1.16%) SQL Server
2 1 (0.58%) NoSQL
2 1 (0.58%) Power BI
Development Applications
1 3 (1.74%) JIRA
General
1 64 (37.21%) Social Skills
2 42 (24.42%) Analytical Skills
3 32 (18.60%) Law
4 17 (9.88%) Finance
5 11 (6.40%) Retail
6 5 (2.91%) Organisational Skills
7 4 (2.33%) Telecoms
8 3 (1.74%) Manufacturing
9 2 (1.16%) Advertising
9 2 (1.16%) Digital Economy
9 2 (1.16%) Inclusion and Diversity
10 1 (0.58%) Back Office
10 1 (0.58%) Legal
10 1 (0.58%) Public Sector
Job Titles
1 61 (35.47%) Business Development Manager
1 61 (35.47%) Business Manager
1 61 (35.47%) Development Manager
2 35 (20.35%) Analyst
3 19 (11.05%) Senior
4 17 (9.88%) Service Analyst
5 16 (9.30%) Service Desk Analyst
5 16 (9.30%) Service Desk Engineer
6 12 (6.98%) IT Analyst
7 10 (5.81%) Support Analyst
8 9 (5.23%) Service Manager
9 8 (4.65%) IT Support
10 7 (4.07%) 2nd Line Engineer
10 7 (4.07%) IT Support Analyst
10 7 (4.07%) Network Engineer
11 6 (3.49%) 2nd Line Support
11 6 (3.49%) Senior Analyst
11 6 (3.49%) Senior Network Engineer
12 5 (2.91%) Junior
13 4 (2.33%) Field Engineer
Libraries, Frameworks & Software Standards
1 2 (1.16%) HTML
Miscellaneous
1 8 (4.65%) Self-Motivation
2 6 (3.49%) Driving Licence
3 5 (2.91%) Data Centre
4 4 (2.33%) EPoS
5 3 (1.74%) Management Information System
5 3 (1.74%) Team-Oriented Environment
6 1 (0.58%) Operational Technology
Operating Systems
1 23 (13.37%) Windows
2 11 (6.40%) Windows Server
3 10 (5.81%) Windows 10
4 7 (4.07%) Windows Server 2019
5 5 (2.91%) Apple iOS
5 5 (2.91%) Windows Server 2016
6 1 (0.58%) Mac OS
6 1 (0.58%) Windows Server 2012
Processes & Methodologies
1 69 (40.12%) CRM
2 61 (35.47%) Active Listening
2 61 (35.47%) B2B
2 61 (35.47%) Business Development
2 61 (35.47%) Deadline-Driven
2 61 (35.47%) Value Proposition
3 49 (28.49%) Customer Service
4 37 (21.51%) Service Management
5 31 (18.02%) ITIL
6 24 (13.95%) Problem-Solving
7 15 (8.72%) Incident Management
8 14 (8.14%) Service Delivery
9 13 (7.56%) Continuous Improvement
10 12 (6.98%) Budget Management
10 12 (6.98%) Project Management
11 11 (6.40%) Change Control
11 11 (6.40%) ITSM
11 11 (6.40%) Roadmaps
12 9 (5.23%) Customer Experience
13 8 (4.65%) Process Improvement
Programming Languages
1 4 (2.33%) C#
2 3 (1.74%) SQL
3 1 (0.58%) PowerShell
3 1 (0.58%) Python
Qualifications
1 11 (6.40%) Degree
2 7 (4.07%) ITIL Certification
3 6 (3.49%) CCNP
3 6 (3.49%) Cisco Certification
4 4 (2.33%) Azure Certification
4 4 (2.33%) BPSS Clearance
4 4 (2.33%) CCNA
5 3 (1.74%) CCDA
5 3 (1.74%) SC Cleared
5 3 (1.74%) Security Cleared
6 2 (1.16%) AWS Certification
6 2 (1.16%) DBS Check
6 2 (1.16%) Microsoft Certification
7 1 (0.58%) MCSE
Quality Assurance & Compliance
1 6 (3.49%) ISO/IEC 27001
2 5 (2.91%) QA
3 2 (1.16%) GDPR
4 1 (0.58%) Accessibility
System Software
1 49 (28.49%) Active Directory
2 4 (2.33%) Firmware
3 1 (0.58%) Hyper-V
3 1 (0.58%) VMware ESXi
3 1 (0.58%) VMware Infrastructure
3 1 (0.58%) vSphere
Systems Management
1 5 (2.91%) Microsoft Intune
1 5 (2.91%) SCCM
2 1 (0.58%) vCenter Server
Vendors
1 65 (37.79%) SAP
2 61 (35.47%) Salesforce
3 24 (13.95%) Microsoft
4 13 (7.56%) Cisco
5 10 (5.81%) ServiceNow
6 9 (5.23%) CheckPoint
7 6 (3.49%) Apple
8 5 (2.91%) Palo Alto
8 5 (2.91%) Remedy
9 4 (2.33%) Dell
9 4 (2.33%) HP
9 4 (2.33%) IBM
9 4 (2.33%) Meraki
9 4 (2.33%) NetApp
10 3 (1.74%) Avaya
10 3 (1.74%) F5
10 3 (1.74%) Juniper
11 2 (1.16%) Cadence
11 2 (1.16%) CyberArk
11 2 (1.16%) Fortinet