reducing costs. Support financial and budgetary planning related to assets/configuration items. Compliance and Governance: Ensure compliance with relevant regulations and standards (e.g., ITIL, ISO). Develop and maintain asset and configuration management policies and procedures. Train and support staff on asset and configuration management best practices. Support … Colt DCS and Colt Technology Staff, Customers and Suppliers. SKILLS/EXPERTISE Essential Proven experience in IT asset and configuration management. Strong knowledge of ITIL framework and best practices. Proficiency in using asset management and CMDB tools. Excellent analytical and problem-solving skills. Strong attention to detail and organizational … skills. Effective communication and interpersonal skills. Ability to work independently and as part of a team. Experience with software asset management (SAM) tools. Desirable ITIL certification. Experience with network and asset discovery tools. Experience of data integration and management tools. Knowledge of regulatory compliance requirements (e.g., GDPR, PCI-DSS more »
are seeking an experienced Service Delivery Manager to join our team. Responsibilities Provide end to end ownership of customer service contracts Work across our ITIL based services, like problem and incident management, to deliver customer outcomes Coordinate effort and liaise between nearshore and offshore teams Ensure that an excellent … People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels Able to work independently with minimal direction ITIL certified #J-18808-Ljbffr more »
management. Experience of using Zendesk or similar IT helpdesk logging system. Experience in delivering support via email and by phone. Experience working in a ITIL environment. Ability to communicate verbally and in writing. Ability to handle difficult situations and queries. Ability to analyse the problem and bring to a … Care Database Qualifications Essential Educated to GCSE Level or equivalent qualification. Further education in a relevant subject or equivalent experience. Desirable Have a recognised ITIL qualification. Personal Attributes/Abilities Essential Ability to work effectively as part of a team & on your own initiative. Excellent attention to detail. Understand more »
client along with bulk configuration management. Outcome: Keep the network hardware and operating system up to date, secure and support globally across all GBGFs. Certification: Added advantage if the applicant has Agile, scrum, project management (PMP, Prince2), ITIL certification. Required Skills: Hands-on experience in Jira boards and more »
Skills and Experience: Proven experience in delivering large-scale technology transformation projects. Solid understanding of the ServiceNow platform, particularly in data modelling and configuration. Certification in ServiceNow administration is highly desirable. In-depth knowledge of data management principles, data modelling techniques, and data governance practices. Familiarity with IT service … management (ITSM) and ITIL processes. Proficiency in data modelling concepts and relational databases. Experience with ETL processes and data integration. Strong problem-solving and troubleshooting skills. Understanding of the wider IT infrastructure and its integration with ServiceNow. Knowledge of Scrum (Agile) development process. Understanding of architectural frameworks such as … TOGAF 9+ and IT4IT. Certified ITIL v4 Foundation or higher certifications. ServiceNow Certified System Administrator. ServiceNow Certified Implementation Specialist in relevant products. Desirable Skills and Experience: Previous experience in a similar role is a prerequisite, preferably for a global organisation. Salary: Competitive, flexible for the correct candidate, coupled with more »
on call support out of hours on a 1 week in 4 basis Your Experience: Experience of Juniper network devices Experience of Juniper Firewalls ITIL certified or a strong working knowledge of ITIL Incident, problem and change management disciplines Experience with encryption technologies Willing to travel to customer more »
including release planning and documentation. Provide 2nd and 3rd line support for key data applications, managing service requests, incidents, and changes in line with ITIL best practises. Coordinate third-party suppliers to ensure comprehensive application support, keeping end-users updated on the status of their requests. Monitor data applications … leading development/support teams. Experience in solution design, architecture, and quality assurance best practises within an agile context. Experience with Azure Integration services, ITIL qualifications, and basic AI knowledge. Candidates will need to show evidence of the above in their CV in order to be considered. If you more »
of reviewing and discussing customer RFI's/RFPs. Create a comprehensive delivery concept (process presentation, feasibility analysis, coordination with internal and external units, ITIL processes and procedures, required tools, interfaces involved). Be responsible for creating internal cost calculations, evaluating and verifying them based on experience and benchmarks … well as service designs for maintenance services. Experience in dealing with vendors (strategic behaviour, negotiating terms and conditions). Confident demeanour and presentation skills. ITIL certified or trained. Reliable, independent, able to work in a team. Good written and spoken English skills. About us With over 20,000 employees more »
purpose of reviewing and discussing customer RFIs/RFPs. Create a comprehensive delivery concept (process presentation, feasibility analysis, coordination with internal and external units, ITIL processes and procedures, required tools, interfaces involved). Be responsible for creating internal cost calculations, evaluating and verifying them based on experience and benchmarks … well as service designs for maintenance services. Experience in dealing with vendors (strategic behavior, negotiating terms and conditions). Confident demeanor and presentation skills. ITIL certified or trained. Reliable, independent, able to work in a team. Good written and spoken English skills. About us With over 20,000 employees more »
purpose of reviewing and discussing customer RFIs/RFPs. Create a comprehensive delivery concept (process presentation, feasibility analysis, coordination with internal and external units, ITIL processes and procedures, required tools, interfaces involved). Be responsible for creating internal cost calculations, evaluating and verifying them based on experience and benchmarks … well as service designs for maintenance services. Experience in dealing with vendors (strategic behavior, negotiating terms and conditions). Confident demeanor and presentation skills. ITIL certified or trained. Reliable, independent, able to work in a team. Good written and spoken English skills. About us With over 20,000 employees more »
purpose of reviewing and discussing customer RFIs/RFPs. Create a comprehensive delivery concept (process presentation, feasibility analysis, coordination with internal and external units, ITIL processes and procedures, required tools, interfaces involved). Be responsible for creating internal cost calculations, evaluating and verifying them based on experience and benchmarks … well as service designs for maintenance services. Experience in dealing with vendors (strategic behavior, negotiating terms and conditions). Confident demeanor and presentation skills. ITIL certified or trained. Reliable, independent, able to work in a team. Good written and spoken English skills. About us With over 20,000 employees more »
