CustomerService Administrator - London Central (SE1) £12.36 ph 1:30pm-10pm 40 Hours per Week Working Monday - Friday Permanent Benefits: Free On Site Parking Opportunities to progress Overtime always available! Uniform provided 28 Days Holiday Entitlement Excellent Pension Programme Staff also receive 25% Discount Benefit of Items on … Very.What you'll be doing Behind our iconic fleet, there's a talented team of CustomerService Administrators who keep our vehicles, and our whole business, up and running. And you could join them in an administration role with a difference. As a CustomerService Administrator … in our friendly service centre team you'll work closely with drivers as well as site-based colleagues. You'll help support everything from parcel dispatch and return, to handling all sorts of admin activity that will help to raise our levels of customerservice higher than more »
Harlow, London, United Kingdom Hybrid / WFH Options
SC4 Recruitment Limited
CustomerService Advisor - Product Support - Harlow - £30,000 DOE Hybrid Tue - Sat 37.5 hours Are you a customerservice professional who is tech-savvy and open to training and developing technical product skills? Play a vital role insupporting and guiding B2C customers through technical glitches, product … features and general customer queries. CustomerService Advisor - Product Support , your primary responsibilities will include: Respond to technical queries. Friendly customer support and guidance,mostlyvia email. Communicating with different departments to find solutions. Problem-solving and troubleshooting technical issues. General customerservice queries via … Zendesk. Requirements: To excel in this role, you'll need: Excellent communication skills, both verbal and written. Excellent customerservice (ideally B2C) Technically minded and willing to learn a new product range Strong problem-solving abilities and a proactive mindset. A passion for sport will be abigadvantage. Zendesk more »
help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader you will be responsible for delivering customerservice and incident management to the highest standard for our engineers within Traffic. This is a 24/7 customer support environment. … pro-active in your contact with suppliers including escalations when necessary Ensure timely call resolution to achieve SLA's Responsible for ensuring that excellent customerservice is provided consistently, by following up actions in a timely manner, providing regular customer updates and meeting promises made. Proactively working … to increase the Service Desks ability to influence and deliver first time fixes therefore increasing field engineering efficiency. Dispatching the appropriate engineer to resolve failures taking into account the SLA priority, and skill set of engineers in each case. Who you are: If you have a background in customermore »
The Regional Service Manager (RSM) is responsible for providing customer with a single point of contact within PCCW Global for all service related issues. The RSM is also responsible and accountable, at an operational level, for all services delivered to the customer. The RSM will work in … close cooperation with the account manager for the customer, providing a service oriented/customer advocate element of support to the account team structure. You should have a telecom background, with previous experience working with large multinational companies in a service management type role. What are … you expected to be doing Commercial minded, develop and maintain a positive, productive long term working relationships with the customer Conduct Service Reviews by meeting with customers to review services performance and operational services issues Work in close collaboration with sales and account management to position PCCW Global more »
CustomerService Engineer - Imaging Equipment - Field based (M25 & surrounding areas) Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a CustomerService Engineer to install, troubleshoot, repair, and maintain to a high standard; a range … of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This isa field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities … Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of SiemensHealthineers products within your designatedproduct range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in more »
Senior Manager - Customer Care - AeroTech - Aviation Industry - Heathrow, London Job Summary: Lead and manage the EMEA Field Service, Spare Parts, and Rebuild departments to provide top-tier product support and drive revenue growth. Assist customers with service and parts needs for the equipment. Collaborate with the Director … of Global Customer Care and the EMEA Customer Care Sales Manager to implement customer care strategies for the EMEA region. Essential Duties and Responsibilities: Leadership: Lead EMEA customer care teams in field service, spare parts, and rebuilds across three sales offices. Customer Satisfaction: Ensure … teams meet and exceed customer expectations. Support Plans: Develop and execute GSE product support plans. Sales Growth: Increase sales of Customer Care products and services, coordinating with Regional Sales teams. Specialty Kits: Collaborate to develop and market specialty kits. Customization: Create customized parts and service programs with more »
Twickenham, London, St. Margarets and North Twickenham, United Kingdom
ARM
About the role A leading Public Safety client of ours is looking for a CustomerService Engineer to join their tam to work across a variety of customers and services. As a CustomerService Engineer, your role is all about providing exceptional second line technical support … and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to our Lead CustomerService Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna … our Headquarters in Vienna and our client sites around the UK to support services. Your Main Responsibilities: * Communicating with & responding to customers about technical service incidents, events and requests. * Analysing and diagnosing errors and faults * Proactively drive incidents through to resolution * Collaborate with our engineering teams, in the UK more »
Job summary The Asset, Quality and Contracts Manager falls within the Digital Services Service Management department within Digital Services which follows the ITIL standard of Service Management, empowering technology, and process to ensure the users have the best possible experience and outcomes, both externally and internally for the … legislation, the ability to work unsupervised and proactively. Being a diligent staff member with an eye for detail and a passion for improving the service, the post holder will work closely with all elements of the Digital Services teams to deliver the best outcomes of the service and … for customers. They must offer a "can do", proactive approach to service delivery and ultimately delivering for the service needs. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career aspirations. We have career more »
Job summary An exciting opportunity has arisen for an experienced Service Desk Team Supervisor to work in the Service Desk team which is part of the Digital Services Service Delivery function. This post requires a high level of discretion, the ability to work unsupervised and a proactive … approach. This is important as the post holder will be required to deputise for the IT Service Delivery Manager in their absence on matters concerning the IT Service Desk Service. Main duties of the job The post holder will work The post holder's responsibilities include day to … day management and supervision for the provision of a robust Service Desk service meeting the needs of the customers both internal to IT and external to the Trust) and will be accountable to the Workspace Manager for the supervision of the Digital Services Service Desk staff and more »
to Belgian and German classics. All served exactly how the brewer intended. Our strategy to launch and grow the PerfectDraft brand, product range and customer base has been via our own Direct to Consumer ecommerce stores in Europe, with presence in 8 countries and now we are expanding this … a pivotal member, reporting directly to the Head of Growth at PerfectDraft UK. Your primary responsibility will be crafting and executing strategies to boost customer retention and loyalty through exceptional experiences. This role demands a profound understanding of customer behaviour, strong analytical prowess, and the ability to collaborate … seamlessly across departments to drive tangible outcomes. If you're passionate about fostering enduring customer relationships and optimizing their journey with our brand, we encourage you to apply. Additionally, you'll oversee the Content and Community Manager, as well as the CustomerService Executive, as part of more »
Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Plan, design, estimate, develop more »
fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a Service Desk Manager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and internationally. This … role would require you to: Provide day-to-day supervision and leadership to the Service Desk team. This individual will be an escalation point for client support and will be a model for customerservice excellence for his or her team. Work alongside the Director of Operations … to drive improvements in the measurement and analysis of service levels and performance to ensure a consistently high and ever evolving quality of service. In conjunction with the Director of Operations, he or she will also lead ongoing staff technical development including training and adoption of systems and practices more »
Job summary The role of the e-RS administrator will be to provide a robust and professional service for patients and health professionals. The e-RS administrator will also develop his/her knowledge base to lead and manage specific e-RS worklist tasks. Where appropriate, and practical, the … post holder will also support other projects or pieces of work associated with modernising service delivery. Please Note: Vacancy may close early due to high numbers of applications Main duties of the job We are pleased to announce that we are recruiting for an e-RS Administrator within the … but a very friendly and inclusive place to work. We are looking for a dedicated and enthusiastic individual with excellent attention to detail and customerservice skills. Ability to prioritise their own workload as well as good knowledge of e-RS will be needed for this role. The more »
strong relationships with existing clients. Identify client needs and provide appropriate IT solutions and services. Regularly review client accounts to ensure high levels of customer satisfaction and retention. Sales Activities Proactively contact potential and existing clients via phone, email, and other communication channels. Conduct thorough research to identify new … business opportunities. Present and demonstrate CCS Media’s product and service offerings to clients. Negotiate contracts and close sales to achieve individual and team targets. CustomerService Provide exceptional customerservice and support to clients. Handle client inquiries, issues, and complaints in a timely and … sales reports and forecasts for management. Analyse sales data to identify trends and opportunities for improvement. Collaboration Work closely with other departments, including marketing, customerservice, and technical support, to ensure a seamless client experience. Participate in team meetings, training sessions, and sales events as required. Key Skills more »
About the Role We have an amazing opportunity for an experienced customer focused, front of house brand ambassador to join our STARS team. Working for our high-profile client in London. STARS at Securitas combine first class customerservice alongside vigilance and security to look after our … client sites, their staff, visitors and customers. We combine excellent customerservice across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Shift Pattern - Monday … discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. We combine best more »
Due to business growing our client is looking to recruit 2 x Export Customer Operations Agent Experience : Air or Road Exports and some Import knowledge advantage. Excellent Customerservice skills, Strong written and verbal communication skills, Willingness to learn and adapt If have one import or export … freight forwarder for the transport of time-Critical, temperature sensitive biological & pharmaceutical shipments. To prepare and present quotes for Air & Road consignments. To provide CustomerService Excellence for both verbal and written communications. Complete assigned tasks within agreed timeframes. Complete bookings and sales according to both Customer & client timescales. To ensure data & security integrity of both Customer & client information is always controlled. Co-ordinate with other offices & Groups. Co-ordinate transport with both UK & Overseas approved strategic service partners. To provide guidance on appropriate paperwork for customs clearance. Prepare & co-ordinate all forms of more »
dealers to build strong relationships with key stakeholders at the Financial Director and Managing Director levels. In this role, you'll deliver top-notch customerservice and partner with clients to meet their FX needs. Key Responsibilities: Relationship Building: Develop and maintain relationships with key stakeholders to present … direction of the FX proposition. Market Engagement: Use your extensive knowledge of FX markets and external providers to drive wallet share and FX turnover. CustomerService: Provide exceptional customerservice and act as a partner to clients, addressing their FX needs. Pricing Negotiation: Negotiate FX pricing … to post-sales support. Requirements: Background or knowledge in Foreign Exchange sales (corporate or private brokerage). Portfolio Management: Proven experience in managing a customer portfolio with positive results. Sales Environment: Ability to thrive in a busy sales environment and meet tight deadlines. Technical Skills : Proficiency in internal MI more »
Feltham, London, United Kingdom Hybrid / WFH Options
French Selection UK
FRENCH SELECTION (FS) German Speaking Customer Support Advisor Location: Feltham Hybrid working with an early Friday finish Salary: up to £29,500 depending on experience plus great benefits Ref: 4191TG1 To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference … distance from London. A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value their employees. Main duties: To assist and support customers with technical questions and problems while providing outstanding customerservice … from customers within a dedicated time frame - Keep up to date on products - Ensure all correspondence is recorded and kept up to date - Escalate customer issues as needed to the relevant departments - Attend regular staff meetings and provide reports as needed The candidate: - Fluent in German (written & spoken) essential more »
Customer Support Engineer – Covering South East We are looking for someone who has experience of working with customer support company products and resolving technical issues, provide customer training on products and act in a quick and professional manner to resolve queries. Key Responsibilities: Provide hands-on technical … a large client base. Execute installations, upkeep, and repairs of equipment and systems. Swiftly troubleshoot technical issues to ensure minimal operational disruptions. Uphold superior customerservice standards by addressing inquiries and resolving concerns promptly. Foster effective collaboration with internal teams for seamless issue resolution. Conduct comprehensive training sessions … for clients to optimize product utilization. Requirements: Previous experience in field service or customer support roles is advantageous. Proficiency in diagnosing and resolving intricate technical problems. Exceptional communication and interpersonal skills. Willingness to travel to client sites as needed. Possession of a valid driver's license and a more »
be there to support further business knowledge growth on other projects which may include Investment Risk, Performance, Data, Distribution and Regulation. Putting a new service in place so that there will also be some external support service for CR to back this person up. Users based in London … a bonus. Demonstrable ability to liaise with stakeholders at all levels to develop requirements to develop technical solutions. Strong attention to detail and excellent customerservice orientation. Certifications are highly regarded. Ability to quickly learn, implement, and utilise new technologies. Analytical and problem-solving. Combines and organise information … ideas to stakeholder and display excellent interpersonal skills Creativity : Creativity is needed to help invent new ways of approaching problems and developing innovative applications. Customer-Service : When dealing with clients and other team members, you need good customerservice skills to answer questions and fix issues. more »
Analyst - starting off with 70% Support/30% Business Analysis, with the intention to move to 60%/40% over time. Putting a new service in place so that there will also be some external support service for CR to back this person up. Users based in London … a bonus. Demonstratable ability to liaise with stakeholders at all levels to develop requirements to develop technical solutions. Strong attention to detail and excellent customerservice orientation. Certifications are highly regarded. The ability to quickly learn, implement, and utilise new technologies. Analytical and problem-solving. Combines and organise … ideas to stakeholders and display excellent interpersonal skills Creativity: Creativity is needed to help invent new ways of approaching problems and developing innovative applications. Customer-Service: When dealing with clients and other team members, you need good customerservice skills to answer questions and fix issues. more »
Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve preparing … the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customerservice, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … a fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customerservice and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on more »
Cribbs Causeway, Hayes Way, Patchway, Bristol, England
FORD RETAIL LIMITED
identifying, sourcing and ordering parts. Role Safe storage of parts Handling, storing receiving stock, payments, procedures, identifying, sourcing and ordering parts Monitoring and solving customer problems/enquiries and processing customer’s orders The Parts Advisor Apprentice will be working with both customers and workshop staff, over the … face, using computerised stock management systems and parts identification programme – ECAT A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customerservice Training Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks … training includes: Visiting the HFA academy VRQ in the parts industry Visited in House once every 28 days by the skills coach Level 2 CustomerService Practitioner standard qualification A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities more »
Company: Our customer Shawbrook is a new type of specialist financial services company, combining the relentless focus on customerservice and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that … unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses. Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business. Join Shawbrook because … multiple facets of projects and be able to juggle multiple responsibilities at the same time, including designing class structures, application frameworks, and data models. Service Connector, integrating PRPC to third-party systems using Services (JSON, XML, HTTP), integrating Pega with other Technology Platforms, API, Data model, UI, security in more »
Are you tech savvy with a passion for delivering excellent customerservice? Do you thrive in a fast-pace environment where every call is a new opportunity? Then we would love to hear from you! Join us and be part of the team dedicated to supporting our clients … basis via live phone calls and email where they ensure that our clients get the most out of Smokeball. They provide technical support and customerservice to all our clients who need our help, partnering with other team members to ensure we provide the “Legendary Service” that … as required with sufficient information 📑 Owning internal and external communication relating to open tickets 🤝Confidently engaging, collaborating and communicating with other business stakeholders 🔊 Capturing customer pain points and advocating for clients by surfacing customer insights, product issues and enhancements to improve the Client Experience Key Strengths 💻 Technically Savvy more »