126 to 150 of 496 Customer Service Jobs in London

primary point of contact for relationship management, providing essential information, conducting product demonstrations, and understanding and escalating risks and impacts to ensure a positive customer experience. The role will initially be focused on Helix Products, which are market leading solutions which support Primary Care through technology. The primary objective … of this role is to create customer satisfaction that fosters brand loyalty and establishes true partnerships moving forward. You will work closely with Product Management, providing feedback and support for specific Helix products to both internal and external stakeholders. Key Responsibilities The role requires the post holder to: Customer … throughout their decision-making journey, from initial contact through to purchase and beyond. Operational Excellence: Align daily operations with the company vision, deliver outstanding customer service, and address any issues that arise from customer interactions or product experiences. Relationship Building: Develop relationships with customers at all levels more »

CE) c.£70,000 + benefits Remote working with occasional travel to Hertfordshire Permanent Role Overview: Lead the implementation of D365 CE [Sales, Marketing, Customer Service] Ensure solution compliance to service and technical standards Manage a team of junior developers, leading their development and training workshops Required … Skills: Experience in implementing or supporting Dynamics 365 Customer Engagement required. Experience in Microsoft enterprise cloud technologies such as Dynamics 365 (in particular, Customer Engagement and Finance & Operations), Office 365, Microsoft Azure. Knowledge using .NET, .NET Core, and C# Experience working in an Agile/Scrum development environment. more »

is a dynamic and thriving hands-on software development consultancy specialising in delivering expert cloud, data and platform solutions to a diverse and demanding customer base. With a focus on innovation and client satisfaction, we deliver tailored solutions to meet the unique needs of each client, through our highly … a healthy understanding of, and interest in technology and innovation and how to sell this to help transform organisations. Experience within consultancy or proactive customer-centric settings with proven skills in influencing and building relationships with stakeholders from Engineering to CXO level will be key for this role. We … are looking for a leader who will be excited about championing the long term commercial success of OpenCredo, helping to build customer partnerships, implement growth strategies and evolve client portfolios to drive meaningful impact for our customers. Key Responsibilities Strategic Sales & business growth: Develop and implement sales strategies to more »

As part of Apogees Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support … Acting as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Key Duties include: Respond to customer service requests for the repair of business … of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues to help overcome new or unusual faults. more »

as you complete a IT systems and Networking - Cloud Support Specialist - Level 3 Apprenticeship. Duties will include Provide excellent communication to the school. Role Customer service: Provide excellent communication to the school Work with the Line Manager or Network manager to ensure that the schools are getting the … best level of service Requesting, follow up and closing quotes with adequate description and detail Technical Responsibilities: Desktop & Applications Support/Server & Network Support/Configuration & Installation Learn to maintain an up-to-date and accurate database of school hardware and software Learn and demonstrates the necessary skills and … with organisational guidance, legislation Quality Management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers Customer relations/satisfaction e.g., customer feedback Ensure any non-conformances are reported (for any mistakes or complaints etc.) General: [will be to:] Attend more »

programme of tailored communications for GPs and practice staffand revise core messaging, positioning and value proposition for GP and consultant referrer market Patient/customer care (both direct and indirect) The role will have various customers, both internal and external Maintain close working relationships with key internal stakeholders, both … experience is positive, and act upon any concerns raised in an appropriate and timely manner Keep abreast of the strategic direction of the hospital, service developments and new consultants Work with internal Consultants to achieve caseload targets in-line with the hospitals consultant development plans and drive referrals Build … all Hospital sites and services of Guys and St Thomas Specialist Care throughout various activities, as required. Participate in other projects as required. Policy & Service development Identify local opportunities for self-funding (e.g. long waiting lists) and promote Trust private patient services to drive referrals Proactively seek areas of more »

Descriptions: As a Technical Account Manager (TAM), you will serve as a pivotal customer service interface, dedicated to ensuring the stability and growth of our clients’ cloud-business operations. Your role will involve working closely with the Alibaba Cloud team to prioritize and address customer requests, issues … and feature enhancements promptly. Standardized Operations: - Ensure the stability and security of customer cloud platforms through comprehensive risk governance, timely product updates, upgrades, and efficient emergency fault response. - Optimize cloud resources and performance, enhancing cloud operational efficiency and customer satisfaction. - Advocate for continuous product operation improvements, simplifying cloud … the architecture of main business line products. - Capability to understand and design cross-product system architectures and effectively solve related issues. - Ability to recognize customer categories and maintain tailored communication and problem resolution strategies, ensuring satisfaction at all levels, including senior management. - Strong operational management skills, focusing on system more »

in investing in our employees futures. We look for ambitious, driven, and hardworking people to join our team. We are looking for a new Service Controller to become part of the walking team based in central London. This list is not exhaustive, but the core responsibilities are: Answering service calls, effectively prioritising issues, and ensuring they are logged on our internal systems. Allocate engineers to calls, making sure all our Service Level Agreements (SLAs) are met. Responding to Service Control emails requesting engineers or consumables and providing quotes when chargeable. Inputting engineer closure details for each … service call and ordering parts when needed. Advising customers on consumable delivery queries. Working closely with our Logistics, Project Management, Workshop and Sales team. Log calls outside of the London area with Third Party Companies and ensure services response times are kept in line with the Service Level more »

for the role you must have been working in a similar capacity in recent roles and either have or be pursuing relevant D365 certification, Customer Service, Sales, Field Service etc. Excellent opportunity, full Job spec available and more details, salary is a guide and Dependent on Experience. more »

Microsoft Partner, we natively integrate with Dynamics 365, or can plug into any ERP. Our Vision: Digital Transformation and Intelligent Pricing. Simplified. Our Values: Customer: We listen and put the customer first Impact: We deliver results for our customers, partners, and us Innovate: We invent to reduct complexity … and Git Demonstrable skills with Azure DevOps Strong analytical skills and a keen eye for detail Sense of urgency and a strong focus on customer service and delivery Working knowledge of project management methodologies specifically Agile Additional Information: Work Location: Home Office – we will consider applications from different more »

Liaising with landlords and tenants to ensure the process runs smoothly along with terminations Marketing, collating and processing invoices Property management whilst providing excellent customer service at all times The role includes a continuous long-term training and development programme starting with Level 2 Housing and Property Management … Closing Date Saturday, 15th June 2024 Start Date Saturday, 29th June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Logical Team working Initiative Qualifications English and Maths GCSE or equivalent, grade 4/C or Above (Desired) About the Employer … an independent letting and property management agency, located just half a mile from Oakwood Tube Station. Ashmore Residential Mission Statement Creating a world class customer experience for client owners and tenants alike, we set out to redefine the residential letting experience. Creating a welcoming, supportive letting service while more »

About us Just as we care about our patients' wellbeing, we care about yours! We can offer you: A comprehensive induction into the community service followed by a local induction to introduce you to the role Car lease scheme *T&C's apply Flexible working options Annual travel card … ECDL/Microsoft or equivalent Desirable Business Management qualification Experience Essential Previous administrative or secretarial experience Experience of working with the public in a customer or client-facing role Experience in running an office, including managing, maintaining, and developing databases and filing systems, maintaining stationery/stock levels and … electronic information Knowledge of and commitment to equality and diversity Competent in the use of all MS office applications Able to demonstrate excellence in Customer Service Desirable Understanding of the principles of Standing Financial Instructions. Key Attributes Essential Ability to work effectively in a team, as well as more »

liabilities/deposit target for the assigned region by identifying target market and potential customers Attend networking events, develop and deepen relationships and explore customer needs with the aim of matching the Bank’s parallel available products, primarily to grow deposit base of the bank Ensure timely & accurate completion … of Internal/External audits of assigned portfolio, reviews compliance. Ensure Customer Service levels are at the highest standards Handle client escalations and ensure prompt resolution Review relevant on-boarding due diligence documentation from customers and liaise with relevant department (KYC Team) to ensure completion of the on … experience/Job Knowledge & Expertise: Relevant experience of multiple years in financial services across banking Good Understanding of financial markets, business banking products, and customer services Excellent communication, interpersonal and organization skills Good Knowledge of MS Office/Excel Customer oriented with hands on ability to network and more »

We are recruiting for a customer services executive to join our client on a temporary basis from May 2024 to mid July 2024. You will be working as part of the Ticketing Guest services team, to deliver world class customer service. Your role as a Guest Services Agent … be doing Handling queries or complaints from Guests via inbound phone calls and Zendesk emails To pick up and actively open and resolve assigned customer service cases within the agreed SLAs and KPIss To deliver an enhanced service to customers with accessible requirements Learn and develop advance … use of the office-based ticketing system, the online customer journey and buying process Ensure data is managed with integrity, accuracy and compliance Ensuring that all Guest contact is handled in a professional manner Exercising judgement to identify the severity of issues, escalating appropriately where required Utilising well developed more »

managers and the sales team with activities that contribute to our customers' success. Who are you? Our dream candidate is passionate about creating great customer experiences and is able to quickly grasp and explain complex technical issues. You work easily with other teams, and communicate well with the customer. … You have experience from areas such as technical support, customer service, or other customer-support related work You have an IT related degree You have a hunger for knowledge and love to share this both internally and externally You have a solid understanding of and a real … in a systematic way and are used to using your own initiative and relying on your own judgement You genuinely care about helping the customer! You are a fast learner You are good at putting complex issues in simple terms You thrive in a high-pace environment You have more »

has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … seen significant growth across our practices and our Service Reliability Group is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description Responsible for the architecture, design, configuration, development, deployment, and maintenance more »

Data services is a key strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services The Data Analyst for Data Operations will be responsible for managing stakeholders, gathering more »

You will have the following experiences: Strong experience and core skills in supporting and configuring Civica Open Revenues. Experience in Local Government, ideally in service areas including Customer Service, Housing and Children's Services. Experience of working within system analysis and design Ideally experience of working within more »

The ideal candidate will have: Previous experience and understanding of video compression and the various codecs used by broadcasters and VOD platforms. Passionate about customer experience and customer service excellence. Hands-on experience with digital media workflows is required. Good communication skills and the ability to prioritize more »

We are recruiting for an Audio Visual Integrator who has gone through a period of growth and now looking to recruit an AV Field Service Engineer to join the team. In this role, you will play a vital part in ensuring the smooth operation of our clients' AV and … ll be doing: Diagnose and fix AV/IT system issues at client locations Provide remote and on-site technical support to clients Document service calls and manage tickets within our system Participate in project handover meetings to understand new client sites Perform preventative maintenance on installed systems Assist … Service Coordinators with resolving customer enquiries Escalate complex issues to your line manager Collaborate with project and engineering teams to build client and site knowledge We're looking for someone with: A strong understanding of AV systems including Crestron Excellent problem-solving and troubleshooting skills The ability to more »

Established in 1988, Spitfire are a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony and IoT solutions to over 5,000 business customers, many … of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed in a dynamic sales team to enrol on our industry leading … in-depth technical and sales training, including working towards gaining your CISCO CCNA certification. This is a challenging graduate role with responsibility for managing customer’s technical requirements from a very early stage and so successful candidates will be able to apply themselves right from the off. You will more »

Description To identify, define and integrate new CX capabilities (inc. tools/technology, people & process) into MO, in-line with the Customer & CX strategy, working from idea to BAU adoption. You will work with multi-function teams within MO and outside to ensure timely and effective capability delivery. You … to leverage technology, people and processes to get things done and do it better. The Team will be laser focussed on continuously delivering excellent customer satisfaction. Qualifications Minimum criteria: Proven experience of delivering marketing and CX, projects and initiatives. A passion for the customer and ability to drive … management and end-to-end test implementation and results reporting. Excellent hands-on digital conversion rate optimisation (CRO) skills with proven ability to review customer journeys, funnel analysis and content performance data, identify key trends and opportunities, putting forward hypotheses and delivering recommendations. Good knowledge across a range of more »

and understandably to the end-user The role focuses on providing IT services, following robust processes and providing accurate and consistent outcomes Understanding agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users Required experienceL Solid, recent experience … Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under own initiative Knowledge more »

for what you do On boarding of new services for new and existing clients Updating system configuration across environments Continuous improvements of the production service and team effectiveness Participating in Client Service and Technology meetings Handle production incidents and problem management activities related to the incidents TECH STACK … to work as part of a team and communicate effectively, especially during incidents Strong communication skills, including the ability to liaise with developers, client service, technical contacts at clients and to provide telephone & e-mail support to end users DESIRABLE SKILLS (Not essential): Knowledge of encryption protocols and browser … security PGP Customer Service or Client Interaction Development experience Knowledge of file transfer protocols (i.e. FTP/SFTP) Experience with networking and firewalls Technical Application Support Engineer more »

Job Description: We are currently recruiting for a talented Security System Service Engineer in Central London. In this role, you will be responsible for servicing and maintaining security systems for our clients, ensuring their continued functionality and reliability. Key Responsibilities: Service Visits: Conduct regular service visits to … technical skills with the ability to diagnose and troubleshoot issues effectively. Proficiency in working with CCTV cameras, access control systems, and alarm systems. Excellent customer service and communication skills. Attention to detail and ability to follow technical specifications and instructions. Valid driver's license and willingness to travel … to customer sites within Central London. Relevant certifications (e.g., CSCS, ECS, IPAF) are desirable but not essential. Benefits: Competitive salary (£35,000 and above). Overtime pay. Door-to-door pay scheme. Enterprise level security systems which they provide training on. Opportunities for professional development and advancement within the more »