Incident Management Jobs in the UK

101 to 125 of 406 Incident Management Jobs in the UK

Cyber Risk & Resilience Manager

Glasgow, Scotland, United Kingdom
Neogen Recruitment
the outcomes and results back to senior management. This role reports directly to the Head BISO and is responsible for all aspects of risk management and resilience part of the wider Cyber Security function. Providing a leading role in the business’s cyber security function programme to transparently reduce … of the design and operating effectiveness of key controls, the compliance position of the organisation. Carrying out independent reporting of organisational risk to senior management and relevant governance forums. Facilitating reporting of the effectiveness of security controls and processes. Monitoring changes to the external regulatory environment and cybersecurity threat … resulting impact to the organisation. Experience required Experience in designing Cyber Resilience strategies Technical knowledge across; Application redundancy Threat Assessment Information Risk assessment & Risk Management Incident Management Disaster Recovery Testing Expert knowledge of configuring and supporting security tools and managing activities relating to the management of more »
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Senior Cloud Engineer

Exeter, Devon, South West, United Kingdom
Hybrid / WFH Options
Cognizant
/administration Role with some DevOps work Primarily a L2 position (However you should expect a combination of L1, L2, L3, DevOps related work) Incident Management, Event Management, Service Request Management, Change Requests, DevOps etc Previous Azure Administration & support experience (Must have), Monitoring, Pro-active Alert … trend identification, Intune, Usr/Device Management, and DevOps backlog work Tools: ServiceNow, ICM, Planner, Log Analytics, LogicMonitor, Grafana Previous Azure Support & Administration experience and also previous Service Desk related experience (Working on strict SLAs) In this Senior Cloud Engineer role, you will debug and diagnose platform issues for … solution architecture and customer processes, etc. In your first few weeks in this Senior Cloud Engineer role, you can expect to: Demonstrate ownership of incident tracking, triage, mitigation, and resolution Initiate process changes designed to improve efficiency Partner with peers within the organisation to improve tools, processes and customer more »
Employment Type: Permanent, Work From Home
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Telematics Service Desk Analyst

Warwick, Warwickshire, West Midlands, United Kingdom
Hybrid / WFH Options
MSX International Limited
Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to ensure customer satisfaction. Additionally, the TSD … Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client; work hand in hand more »
Employment Type: Permanent, Work From Home
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Infrastructure Security Engineer

City of London, London, United Kingdom
Henderson Scott
the network countries. Support global cyber security team to ensure open Continuous Security Improvement Programme (CSIP's) are managed effectively up to closure. Firewall management Web Proxy management and CASB. Anti-Virus/Malware management Standard, third party and privilege access user management Remediation of external … will be used as evidence during COBIT 5, PCI DSS and Security review, internal and external audits. Required Skills Good knowledge of Information Security Management System (Infrastructure Security Operations). Good knowledge of Azure cloud infrastructure and configuration. Good knowledge in System Centre Configuration Manager, Operations Manager and Virtual … Machine Manager. Good knowledge of Microsoft Exchange online Good knowledge of Azure and on-premises Active Directory Good knowledge of Cyber Incident Management and or Security Forensic experience. Good knowledge of Windows Server and Linux Good knowledge in network (WAN, Wi-Fi) and Network Access Control (NAC) management more »
Employment Type: Contract
Posted:

Infrastructure Security Engineer

london (city of london), south east england, United Kingdom
Henderson Scott
the network countries. Support global cyber security team to ensure open Continuous Security Improvement Programme (CSIP's) are managed effectively up to closure. Firewall management Web Proxy management and CASB. Anti-Virus/Malware management Standard, third party and privilege access user management Remediation of external … will be used as evidence during COBIT 5, PCI DSS and Security review, internal and external audits. Required Skills Good knowledge of Information Security Management System (Infrastructure Security Operations). Good knowledge of Azure cloud infrastructure and configuration. Good knowledge in System Centre Configuration Manager, Operations Manager and Virtual … Machine Manager. Good knowledge of Microsoft Exchange online Good knowledge of Azure and on-premises Active Directory Good knowledge of Cyber Incident Management and or Security Forensic experience. Good knowledge of Windows Server and Linux Good knowledge in network (WAN, Wi-Fi) and Network Access Control (NAC) management more »
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ServiceNow Developer ( EU Timezone)

united kingdom
Hybrid / WFH Options
Systematix
to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security. Implement and maintain ITSM processes, including incident management, problem management, change management, and service catalog. Create and configure workflows, business rules, UI policies, and notifications. Troubleshoot and resolve more »
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EUC Engineer

United Kingdom
Hybrid / WFH Options
La Fosse Associates Ltd
other members of the IT team, 3rd parties and suppliers to deliver an excellent IT experience for our business Responsibilities: Providing EUC support and management across the business Incident management and service request delivery in line with IT department SLAs Responding to alerts generated from infrastructure monitoring … and security tools, and resolution within SLA Supporting a multi site environment including associated infrastructure L3 support covering Microsoft Endpoint Management (Intune), AD, AAD and Defender Be a confident powershell user. Problem management, including root cause analysis and pro-active identification of EUC risks and issues Contributing to … the IT roadmap and service improvement plans for EUC services, with particular focus on Microsoft technologies Implementing changes in line with the IT change management process and CAB Creation of documentation to reflect existing systems, infrastructure & processes; also ensuring that documentation is maintained and kept up to date. Assisting more »
Employment Type: Permanent, Work From Home
Salary: £40,000
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Governance and Compliance Administrator

Redhill, United Kingdom
Dorking Healthcare Ltd
both excellent standards in safe and effective services and the expectations of the DHC Governance Framework. This includes the development and implementation of effective incident management and complaints systems, monitoring the implementation of recommendations and dissemination of lessons learned. The post holder provides effective administrative activities and processes … both excellent standards in safe and effective services and the expectations of the DHC Governance Framework. This includes the development and implementation of effective incident management and complaints systems, monitoring the implementation of recommendations and dissemination of lessons learned. The post holder provides effective administrative activities and processes … as simple formulae, data filters, data sorts, Excellent written, oral and presentation skills to include proficient typing Administrative, organisational and co-ordination skills Time management skills Demonstrate a commitment and passion to ensure patients receive the highest care and treatment possible Desirable Experience of using specific NHS databases or more »
Employment Type: Permanent
Salary: Negotiable
Posted:

Logistics Analyst

Castle Donington, England, United Kingdom
Genium Selection
Practice. Based on an established and well-run site, you’ll work closely with customers and internal teams to support and enhance the warehouse management system which includes AI and robotics. You’ll also optimising business/logistics processes and maintaining high standards of performance. From incident and … problem management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. This includes: Identifying operational issues and driving improvements in system function and performance. Liaising with customers to find innovative ways to improve processes and efficiency to drive continuous improvement Leading troubleshooting procedures … such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met within an ITIL environment Developing operational solutions and determining their impact on the logistics system to ensure SLAs are met Anticipating operational issues and monitor technical availability and performance. more »
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Logistics Analyst

castle donington, midlands, United Kingdom
Genium Selection
Practice. Based on an established and well-run site, you’ll work closely with customers and internal teams to support and enhance the warehouse management system which includes AI and robotics. You’ll also optimising business/logistics processes and maintaining high standards of performance. From incident and … problem management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. This includes: Identifying operational issues and driving improvements in system function and performance. Liaising with customers to find innovative ways to improve processes and efficiency to drive continuous improvement Leading troubleshooting procedures … such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met within an ITIL environment Developing operational solutions and determining their impact on the logistics system to ensure SLAs are met Anticipating operational issues and monitor technical availability and performance. more »
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Governance Risk And Assurance [Head of Cyber Incident Management}

Guildford, South East, United Kingdom
Hybrid / WFH Options
Allianz Insurance Plc
celebrate an inclusive culture and offer hybrid working. About the Role We have a new opportunity within Protection and Resilience as Head of Cyber Incident Management ,... APCT1_UKTJ more »
Employment Type: Full Time
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Cloud Infrastructure Analyst Azure

North London, London, United Kingdom
Hybrid / WFH Options
Rushworth Associates Ltd
and reliability. Is this you? Can you, as a Cloud Infrastructure Analyst play a key role in the team? Key tasks include; IT Infrastructure Management: Monitoring infrastructure services, delivering & implementing technical solutions in line with processes & procedures, using tools & techniques for monitoring performance of automated systems & services. Hardware & software … information, facilitating security risk assessments, business impact analysis & accreditation for complex infrastructure systems. Maintain appropriate administrative access to the infrastructure. Day to day Problem & Incident management , determining problem fixes, implementing remedies & preventative measures. Ensure incidents are handled within procedures. Provide effective feedback, throughout the performance management cycle … for optimum performance. Assist with IT Disaster Recovery and Business Continuity planning and testing, ensuring infrastructure services meet agreed SLAs. Change Management . Ensure all infrastructure changes are implemented through the change management process. All changes to Azure services are managed effectively through Infrastructure as a Code, Terraform. more »
Employment Type: Permanent, Work From Home
Salary: £53,000
Posted:

Oracle Service Cloud Consultant - Remote

Cheshire, United Kingdom
Hybrid / WFH Options
Crimson
an Oracle Service Cloud (OSC) Consultant to start immediately. The Oracle Service Cloud Consultant will be responsible for supporting their OSC system as an incident management tool, to apply system updates, and identify bugs. The ideal candidate will have strong technical capabilities, as well as experience using/… in previous engagements. The role will be fully remote, and incorporates AD HOC working arrangements. Key skills: * Strong experience surrounding Oracle Service Cloud and incident application * Extensive experience using/supporting Oracle Service Cloud in previous engagements * Strong Technical and hands on capability with Oracle Service Cloud * Ability to … how the clients OSC is used to support the general running of the organisation * Previous experience of utilising the Oracle Service Cloud as an incident management tool, to effectively identify bugs and resolve issues * Ability to apply and run system updates Interested? Please submit your updated CV to more »
Employment Type: Contract
Rate: £350 - £500/day
Posted:

EUC Team Lead

Aberdeen, Aberdeenshire, Scotland, United Kingdom
SWORD IT SOLUTIONS LIMITED
the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing any negative … our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth with little … with the customer and other 3rd parties. ITIL Foundation Qualified Experience in the IT industry Experience in a service Desk and desktop environment including Incident Management, Problem Management and Change Management Excellent communication skills with all levels of staff within the organisation and customer Excellent organization more »
Employment Type: Permanent
Posted:

EUC Team Lead

Aberdeen, Scotland, United Kingdom
SWORD IT SOLUTIONS LIMITED
the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing any negative … our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth with little … with the customer and other 3rd parties. ITIL Foundation Qualified Experience in the IT industry Experience in a service Desk and desktop environment including Incident Management, Problem Management and Change Management Excellent communication skills with all levels of staff within the organisation and customer Excellent organization more »
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SCCM IT Infrastructure Engineer

Essex, South East, United Kingdom
Defence
to join the core infrastructure team within the Digital Technology function. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems in the UK. This role is critical to the core infrastructure services … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds,,patch management) Maintain and develop existing and new build processes using task sequencing. Ensure adherence to best practices and integration processes Develop, build, test and maintain … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »
Employment Type: Permanent
Posted:

Information Security Manager

leatherhead, south east england, United Kingdom
Hybrid / WFH Options
Zest
to processing personal data with the highest level of diligence, and you’ll play a pivotal role in maintaining and enhancing our robust infosec management system, acquiring and upholding security certifications, fulfilling the role of our Data Protection Officer and ensuring we have appropriate controls to mitigate risk. You … Simultaneously, your comfort with detail will see you managing the day-to-day operations, keeping our platform and business secure. Key responsibilities Information Security Management & Certifications ISMS Oversight: Maintain and enhance Zest’s Information Security Management System. This includes maintaining documentation, conducting and documenting risk assessments, driving improvements … the latest cybersecurity threats and trends to inform strategic security planning. Security Infrastructure: Oversee the installation and maintenance of security systems, controls and infrastructure. Incident Management: Take charge of the response to all information security and data protection incidents and collaborate with various business units to understand, document more »
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Service Delivery Manager

Cardiff, Wales, United Kingdom
Broster Buchanan
will craft service delivery frameworks that enhance efficiency, resilience, and customer satisfaction. In addition, the SDM will play a pivotal role in the strategic management of outsourced delivery models. This encompasses rigorous vendor management, ensuring outsourced services are not only compliant with regulatory standards but also aligned with … the organisations ethos of delivering secure, scalable, and forward-thinking IT solutions. Responsibilities ▪ Utilise advanced ITIL knowledge to develop IT service management strategies, optimising service delivery, incident management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards and embody best practices in risk … management and cybersecurity. ▪ Manage SLA reviews and renegotiations, aligning outsourced services with the organisations strategic objectives and operational requirements. ▪ Champion streamlined, non-bureaucratic process development suitable for a lean team, integrating Six Sigma for efficiency without complexity. ▪ Lead change management initiatives, ensuring effective implementation with minimal disruption and more »
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Senior Security Operations Analyst

Middlesex, United Kingdom
Direct Line Group
and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber incident … architecture level Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each … incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you'll need: Knowledge and operational experience in firewalls, intrusion detection and prevention systems, anti-virus and content filtering, URL filtering, authentication solutions, switches, routers, Voice over IP more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Security Operations Analyst

South East London, England, United Kingdom
Direct Line Group
and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber incident … architecture level Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each … incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you'll need: Knowledge and operational experience in firewalls, intrusion detection and prevention systems, anti-virus and content filtering, URL filtering, authentication solutions, switches, routers, Voice over IP more »
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Microsoft Dynamics Support Engineer (SC Cleared)

London
Hybrid / WFH Options
LA International Computer Consultants Ltd
Monday - Friday excluding weekends and bank holidays. - Familiarisation with the MS Dynamics 365 Portfolio to address and actively work through the prioritised incident backlog together with end client. - Working collaboratively with end client using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the … live services. - Responding to incidents as per client Incident Management processes. - Management of the services using standard service management processes including, but not limited to, incident, problem and change comprising of: * Triage * Resolving MS Dynamics 365 Configuration defects * Raising Service-now tickets for downstream issues more »
Employment Type: Contract
Rate: £350 - £400
Posted:

Infrastructure engineer

Harlow, Essex, United Kingdom
Head Resourcing
within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is based in Livingston, Glenrothes or Harlow 2 days per … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management) Ensure adherence to best practices and integration processes Develop, build, test and maintain gold images containing operating system and core applications for distribution to … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »
Employment Type: Permanent
Salary: £50000 - £60000/annum
Posted:

Infrastructure engineer

harlow, east anglia, United Kingdom
Taranata Group
within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is based in Livingston, Glenrothes or Harlow 2 days per … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management) Ensure adherence to best practices and integration processes Develop, build, test and maintain gold images containing operating system and core applications for distribution to … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »
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CyberArk SME

Farnborough, Hampshire, South East
LA International Computer Consultants Ltd
6months+ Our client has an opportunity a CyberArk SME to join on an initial 6 month contract. The CyberArk technical resource is responsible for management and support of the PAM estate. The role manages the execution of project/product cybersecurity elements across cross-portfolio programs and services. Tasks … control. * identifying and onboarding (DNA scan/Account discovery module)of privileged accounts into CyberArk across all the platforms. * Understanding the current privileged access management status within the IT environment. * Management of the delivery of cybersecurity projects within agreed scope, cost and timescale * To work independently or as … of the tool (Essential) * Experience in defining PAM processes and role definition with knowledge of native access control mechanisms. (Essential) Desirable skills: * Identity Access management (IAM) experience (desirable) * Experience in creating detailed work breakdown structure for PAM implementation. (desirable) * Experience in working on multiple projects with broad scope, ambiguity more »
Employment Type: Contract
Rate: £600 - £650
Posted:

Senior Security Operations Analyst

London Area, United Kingdom
Haystack
and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber incident … Security Playbook. Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each … incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. more »
Posted:
Incident Management
10th Percentile
£28,750
25th Percentile
£32,500
Median
£50,000
75th Percentile
£68,750
90th Percentile
£87,500