1 to 25 of 108 Service Analyst Jobs in the UK

IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk … Analyst/1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will … be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st/2nd Line Support Analyst Key Responsibilities: • Provide high quality support more »

Service Delivery Analyst Location: Stoke/Manchester About us A leading and expanding motor insurance group, renowned for staff reward and recognition, is looking to add to our Service Delivery Team. Purpose of role : The purpose of the Service Delivery Analyst is to embed control … and governance processes to protect and improve service, in line with business requirements and industry best practice. The Service Delivery Analyst must have a broad range of skills and Service Management process experience. They must have the ability to understand current and future business needs, and … to ensure service impact is kept to a minimum through Major Incident, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration and Risk Management processes. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Evaluating and more »

Service Desk Analyst – 3-month Contract – Bristol My legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking for support … with ITIL, Service Now and iManage. The Service Desk Analystwould be required to triage and resolve tickets (Non law firm specific and Law firm specific tickets). The Ideal Service Desk Analyst would have strong experience with ITIL, Service Now and Law Firm applications such … as iManage. Service Desk Analyst Requirements Recent IT Service Desk experience within the legal Sector Previous experience of working within a Legal Service Desk Analystrole Windows 10/11 – Administration & Support Service Now experience essential Law firm applications such as iManage. ITIL practices – implementing practices. more »

We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role, with the potential to go permanent for the right candidate. You would be working Monday to Friday, 37 hours a week … working 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Please note: Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED … UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service more »

Job Title: Service Desk Analyst Location: Leicester, UK Salary: £27,000 + Excellent Benefits Why Apply? Are you passionate about providing top-tier technical support? As a Service Desk Analyst, you'll be a key part of the dedicated IT service team, delivering exceptional support … across the organisation. This permanent role offers a unique opportunity to enhance service operations, support compliance, and ensure customer satisfaction. Service Desk Analyst Responsibilities Technical Support: Provide first-line technical support to end-users, ensuring issues are resolved efficiently and effectively. Process Adherence: Follow established processes to … ensure service quality and user satisfaction. Stakeholder Communication: Maintain clear communication with stakeholders regarding service performance and any issue escalations. User Training and Support: Assist in user onboarding and provide guidance to promote self-service and reduce recurring issues. Incident and Request Management: Manage incidents, problems, and more »

Service and Operations Analyst Newark (Hybrid Working), Full Time, Permanent £26,000 to £28,000 plus Benefits We are please to be working with our global client who is looking for a Service and Operations Analyst to join there existing IT infrastructure team. The Role This … is a fantastic opportunity to join a global, manufacturing Company as their Service and Operations Analyst on a full time, permanent basis. The Service and Operations Analyst will ensure the reliability, integrity, and efficiency of our clients IT infrastructure and backup systems. Key Duties Manage and … management, leaning and maintaining various applications (RAS, Message Queues, Cisco Prime, Solarwinds, PingDom, WMS, ODEX). Maintain document management systems. The Candidate The successful Service and Operations Analyst will be able to demonstrate the following qualifications, skills and experience: ITIL Qualifications or certification. Technical Knowledge of backup and more »

Service Desk Analyst 3-Month Contract £15.62 Per hour Umbrella Bournemouth Your New Company A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk … Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. General Responsibilities * Incident management * Daily System Checks * Comply with all company … policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of IT operational support frameworks. * Provide a service of excellence * Follow process documentation and instruction to ensure the resolution of incidents and Fulfilment of requests according to the requirements of the business * Capture and record more »

Senior IT Service Desk Analyst 🚀 - 💰 Salary - £40,000 - £42,000 per annum - 🚗 Location – Liverpool, England (Hybrid, 2 days onsite) - EA First are currently working with a global FTSE 100 client who are looking for an IT Service Desk Analyst following an internal promotion. This vacancy has … opened up a great opportunity for a current Senior Service Desk Analyst to expand their technical skillset within a multi-billion pound, globally recognised manufacturing setting. - ✍ About the Role ✍ The IT Service Desk Analyst will be responsible for covering 1st & 2nd line support in a team … in a commercial enterprise environment would be highly advantageous. - The ideal candidate would be someone who has previous experience handling a high incident-volume service desk with experience across Automation and Powershell. - 🌟 Key Responsibilities 🌟 Deliver day-to-day activities for Incident Management, Request Management, Service Desk processes, while more »

IT Service Management Analyst - Permanent - London (Hybrid) - £63,000 per annum I have an exciting new opportunity that has become available for a IT Service Management Analyst to work for our London based global law firm on a permanent basis. Working with IT and the business … to manage the activities of prioritised incidents, identifying and managing timely service restoration. Ensuring problem tickets are efficiently managed to identify root cause and tracking of preventative actions Drafting and sending IT incident management and operational readiness communications sent by Service Management Team Chairing of the Daily Operations … Review stand ups and ensuring all follow up items are completed Working closely with Global Service Owners, Business Product Owners, Business Relationship Managers and Technical Project Managers Designing support models to map to the expected service levels Chairing regular Global Service reviews with the Global Service more »

Role: IT Service Management Analyst Location: Reading Duration: 5 months Working pattern (Hybrid,1 or 2 days per week) Note-According to client preference we can accept ILR holders and British Citizens only. Our very large public sector client seeks a generalist Service Management profile to assist … with Operational Resilience, Service Continuity Managemente (SCM), Integration with ITIL and Incident Response. Looking at ‘discovery’ of service and the population of data and strategy from the recommendations of a recent audit. Looking at the impact of a high priority service disruption and the resulting triage, whilst … looking back to date in a CMDB. Recommending actions from an audit. Service data access Mapping of services Service data access Establishing a mechanism for storing service data Problem management – Build out Major incident management – Build out Ensuring data is accurate to be transferred to service more »

Service Desk Analyst (Hybrid) - £31,000 per annum DOE DCS Technology are on the lookout for a skilled Service Desk Analyst to deliver top-tier technical support and help optimise our client's IT infrastructure. If you're passionate about troubleshooting, problem-solving, and enhancing user … experiences, this role is perfect for you. What You'll Be Doing: As a Service Desk Analyst , you'll be the first point of contact for resolving technical issues and ensuring seamless IT operations. You'll work on a variety of tasks, from managing Active Directory accounts to … troubleshooting Microsoft Teams, all while delivering exceptional customer service to our users. Key Responsibilities include: Technical Support: Provide 1st and 2nd line support for user incidents, escalating complex issues when necessary. Active Directory Administration: Manage user accounts, permissions, and group policies to ensure efficient system access. Intune Device Management more »

Job summary This is an excellent opportunity to join N3i to support an established service delivery contract. The IT Service Desk Analyst role is an integral part of N3i, providing first line IT support and customer services across Primary Care (GP Practices). You will be expected … to provide a wide range of first line technical support services. You will work alongside an existing Service Desk team to ensure information is recorded accurately and the appropriate resources are applied to enable resolution within agreed Key Performance Indicator (KPIs) timescales. The IT Service Desk Analyst role will be part of a rota covering the service operating hours of 08:00 to 20:00 Monday to Friday, Saturday, Sunday and Bank Holidays 08:00 to 15:00, over a 37.5-hour working week. Main duties of the job The role will primarily provide 1st more »

Service Desk Analyst Nottingham £28,063 - £31,083 per annum We have a fantastic opportunity for someone to join our Technology Services team as a Service Desk Analyst at NCHA. We are a busy Technology Services team who provide support to our colleagues with their use … of technology. From maintaining IT infrastructure to supporting software applications, we play a crucial role in driving the business forward. Role Overview: As a Service Desk Analyst, you will be responsible for delivering day-to-day operational support, offering 1st/2nd line ICT technical guidance on core … software applications, hardware, network infrastructure, and VoIP systems in accordance with our Technology Support Policy. You will collaborate with the Service Desk team to investigate and resolve issues promptly, diagnose problems, troubleshoot, and ensure efficient resolution. Key Responsibilities: Provide technical advice and guidance to internal colleagues on various technology more »

Service Desk Analyst (1st & 2nd Line) Laing O'Rourke are looking for an ambitious and team centric Service Desk professional to join their talented IT Support team! You will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional customer focused service to agreed standards and procedures within Service Level Agreements (SLAs). You'll need technical expertise to troubleshoot and resolve incidents and complete Service Requests according to agreed processes. Excellent time management skills ensures SLA are met, maximising first line resolutions and minimising escalations. Scope of Job … sites and offices across the UK Support of multiple disciplines across the business Potential for support across multiple geographical hubs based on user location Service provision for 6000+ users Work shifts between the hours 7am and 6pm. Key Deliverables & Accountabilities Be customer service focussed with the ability to more »

Role Details Job Title Service Desk Analyst Division Customer Services - Service Desk Job Location Harrogate Reports To Service Desk Team Leader Role Our Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke … management processes during critical or major events. Working as part of a dedicated team and with a passion for providing and promoting outstanding customer service at all times, the Service Desk Analyst will be the first point of contact for all our customers requiring anything from general … the successful candidate to have an attitude for learning, with a proactive approach to teamwork in a fast-paced environment. Each member of the Service Desk must also be able to pass a Baseline Personal Security Standard (BPSS) check , which checks the candidates'right to work in the UK more »

IT Service Desk Analyst Location: Morden (Onsite) Contract Length: 3–4 months (possible extension or perm) Day Rate: Up to £200 Inside IR35 Start Date: 6th January A leading local authority is seeking an experienced 1st/2nd Line IT Service Desk Analyst to join their … temporary basis. This role is critical in ensuring the smooth operation of IT systems, supporting both remote and on-site staff with exceptional customer service and technical expertise. What You’ll Do: Provide outstanding customer service via phone and in person. Troubleshoot and resolve issues across Windows … account setup and troubleshooting. Provide support for iOS and Android devices. Perform basic diagnostics and troubleshooting of hardware, including laptops and peripherals. Utilize IT Service Management (ITSM) tools for ticket management and asset tracking. Follow IT best practices, including ITIL principles. Experience Needed: At least 3 years’ experience in more »

Service Desk Analyst Salary £24,285 to £25,335 per annum Our College offers a comprehensive range of further and higher education courses and training opportunities for business and industry. The IT team is committed to continually improving technology and the way IT Services are delivered across the … skills, can perform a high degree of problem solving and takes pride in working to a high standard in a demanding environment. As a service desk analyst, you should have a passion for IT, excellent customer service skills and be able to stay positive, ensuring our customers … best possible experience. You will aim to resolve incidents at first line using the tools available. You will work closely with the IT Customer Service Team Leader and IT Services Business Partners to improve the existing services, as well as help to embed ITIL best practices and service more »

Service Desk Analyst Salary £24,285 to £25,335 per annum Our College offers a comprehensive range of further and higher education courses and training opportunities for business and industry. The IT team is committed to continually improving technology and the way IT Services are delivered across the … skills, can perform a high degree of problem solving and takes pride in working to a high standard in a demanding environment. As a service desk analyst, you should have a passion for IT, excellent customer service skills and be able to stay positive, ensuring our customers … best possible experience. You will aim to resolve incidents at first line using the tools available. You will work closely with the IT Customer Service Team Leader and IT Services Business Partners to improve the existing services, as well as help to embed ITIL best practices and service more »

Service Desk Analyst Contract - Paying £140 Per Day, Inside IR35, Based near Cardiff (On site working), 3 Month Contract, To Start ASAP Your new company You will be working with a leading organisation that is based in South Wales. Your new role Working as a Service Desk … Analyst, you will provide technical support and troubleshooting assistance to end-users, ensuring efficient resolution of IT-related issues and maintaining high levels of customer satisfaction. What you'll need to succeed You will need experience in the following: Experience in a service desk environment or a 1st … line support role Excellent customer service experience Office 365 experience Active Directory experience What you'll get in return You will get the opportunity to work with a leading organisation that is based in South Wales. What you need to do now If you're interested in this role more »

Service Desk Analyst Milton Keynes South (Easy access to M1 Junc. 13, A5 – MK. Bedford, Luton, Bletchley, Aylesbury, Buckingham) Salary £24,000 per annum + benefits Unfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as … allow efficient and effective operation in an ever-evolving digital landscape. They offer the following services to clients. • Client-side design and delivery services. • Service Management. • Application development. • Focused training courses. ABOUT ROLE As a Service Desk Operative, you will report to the IT Delivery Manager. You will … be self-motivated, keen to develop and able to work independently or as part of a team. You will monitor the service desk activity, accurately registering calls for service and provide initial triage, resolving requests where possible or allocating requests for action to the appropriate person. In addition more »

IT Service Desk Analyst 3 to 6 Month Contract Inside IR35 IT Talent is representing an exciting opportunity for a skilled IT Service Desk Analyst to join one of our leading clients within the space sector. This is a 3 to 6 month contract role, based … individuals who thrive in a fast-paced, technical environment supporting a diverse user base. Key Purpose of the Role As a 1st Line IT Service Desk Analyst, you'll provide crucial frontline support to internal users across multiple sites, ensuring timely and effective resolution of technical incidents and … queries. This is a role that combines technical problem-solving with excellent customer service skills. Responsibilities User Support : Receive and manage calls from users regarding technical incidents or queries. Ticket Management : Accurately log submissions into the Service Desk system, maintaining detailed notes on actions taken. Issue Resolution : Conduct more »

Service Reporting Analyst Salisbury (100% Office-Based) Active SC Clearance required Inside IR35 Role Overview We are seeking a skilled Service Reporting Analyst to collect, analyze, and interpret data to create actionable reports that drive business decisions. This role focuses on providing critical insights, developing data … Alignment Ability to manage multiple tasks and meet deadlines efficiently. Understanding of business operations and aligning data analysis with business objectives. Knowledge of the Service Management Framework. more »

IT First Line Service Desk Analyst Location: Newcastle Salary: £(phone number removed) on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the IT organisation, managing expectations and setting more »

Service Desk Analyst 3 Month Contract Location: Office based - 5 days onsite in Brighton Pay Rate: £250 - £300 per day (Inside IR35) Skills: Asset Management in ServiceNow, Customer Service, Autopilot, Intune, Windows 10 and 11 Key Responsibilities: Providing Technical Support: Assist end-users with upgrading from Windows … for the asset management, build and allocation of circa 400 laptops. Incident Management: Log and update incidents related to the upgrade process in the service desk system. Manage allocated Incidents and Service Requests through to a satisfactory conclusion, ensuring that all reported incidents and requests are resolved within … Strong understanding of Windows operating systems, particularly Windows 10 and Windows 11. Problem-Solving Skills: Ability to diagnose and troubleshoot technical issues efficiently. Customer Service: Excellent communication and interpersonal skills to support end-users effectively. Certifications: ITIL certified to at least foundation level. Experience: Previous experience in a service more »

IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for … an individual who has experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the … service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/Maintenance of knowledge database of more »