2nd Line Support Engineer Contracts

Second Line Support Engineer
UK

The median Second Line Support Engineer daily rate in the UK is £200 according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
9 Jun 2024		 Same period 2023 Same period 2022
Rank 497 518 563
Rank change year-on-year +21 +45 +83
Contract jobs requiring a 2nd Line Support Engineer 105 178 304
As % of all contract jobs advertised in the UK 0.24% 0.32% 0.35%
As % of the Job Titles category 0.26% 0.34% 0.36%
Number of daily rates quoted 84 130 211
10th Percentile £141 £162 £150
25th Percentile £170 £185 £163
Median daily rate (50th Percentile) £200 £211 £195
Median % change year-on-year -5.33% +8.33% +11.43%
75th Percentile £230 £275 £250
90th Percentile £274 £350 £300
UK excluding London median daily rate £200 £213 £188
% change year-on-year -5.88% +13.33% +13.64%
Number of hourly rates quoted 3 7 30
10th Percentile £18.79 £17.85 £13.86
25th Percentile £20.41 £20.00 £15.66
Median hourly rate £23.09 £23.50 £17.50
Median % change year-on-year -1.74% +34.29% +9.38%
75th Percentile £23.64 £25.13 £23.38
90th Percentile £23.96 £28.00 £27.12
UK excluding London median hourly rate £20.95 £20.00 £17.50
% change year-on-year +4.75% +14.29% +12.90%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,232 52,519 83,570
% of contract IT jobs with a recognized job title 92.87% 94.52% 95.34%
Number of daily rates quoted 25,887 36,654 58,907
10th Percentile £280 £313 £315
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +6.60%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +8.68%
Number of hourly rates quoted 2,899 1,488 1,954
10th Percentile £12.86 £14.25 £12.60
25th Percentile £16.30 £19.39 £15.90
Median hourly rate £37.50 £45.00 £25.00
Median % change year-on-year -16.67% +80.00% +16.28%
75th Percentile £61.88 £65.75 £49.75
90th Percentile £73.75 £76.33 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +7.17%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 2nd Line Support Engineer.

Daily rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing 2nd Line Support Engineer over the 6 months to 9 June 2024.

Daily rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 2nd Line Support Engineer.

Hourly rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +29 100 £200 -11.11% 62
UK excluding London +2 79 £200 -5.88% 54
London +57 26 £185 -17.78% 10
Midlands +21 25 £200 -25.93% 6
West Midlands +17 17 £200 +14.29% 1
South East -15 17 £228 +4.00% 21
North of England +29 13 £195 -2.50% 10
South West +3 11 £190 -15.56% 8
Work from Home +62 9 £255 +24.34% 21
Yorkshire +19 8 £190 -2.56% 3
East Midlands +7 8 £210 -40.00% 5
East of England -4 8 £238 +22.58% 5
North West +9 4 £220 +9.86% 6
Scotland +38 2 £200 +5.26% 4
Northern Ireland - 2 £145 -
Wales - 1 £135 -
North East - 1 £195 - 1

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 June 2024, 2nd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Engineer in the job title.

1 71 (67.62%) Windows
2 57 (54.29%) Active Directory
3 54 (51.43%) Microsoft
4 51 (48.57%) Microsoft 365
5 45 (42.86%) Social Skills
6 34 (32.38%) Windows 10
7 29 (27.62%) SCCM
8 27 (25.71%) Microsoft Office
9 25 (23.81%) Customer Service
10 21 (20.00%) Problem-Solving
10 21 (20.00%) Azure
11 16 (15.24%) Degree
11 16 (15.24%) Microsoft Exchange
11 16 (15.24%) TCP/IP
12 15 (14.29%) VPN
12 15 (14.29%) ITIL
12 15 (14.29%) Microsoft Intune
13 14 (13.33%) Windows Server
13 14 (13.33%) WAN
13 14 (13.33%) VMware
13 14 (13.33%) Firewall
14 13 (12.38%) Security Cleared
14 13 (12.38%) DNS
15 12 (11.43%) VMware Infrastructure
15 12 (11.43%) PowerShell
15 12 (11.43%) VLAN
15 12 (11.43%) Mobile Device Management
16 11 (10.48%) Finance
16 11 (10.48%) Cisco
17 10 (9.52%) VoIP

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (15.24%) Microsoft Exchange
2 5 (4.76%) SharePoint
Applications
1 27 (25.71%) Microsoft Office
2 2 (1.90%) Microsoft Excel
3 1 (0.95%) Microsoft PowerPoint
3 1 (0.95%) Spreadsheet
Cloud Services
1 51 (48.57%) Microsoft 365
2 21 (20.00%) Azure
3 3 (2.86%) Asana
3 3 (2.86%) Slack
4 2 (1.90%) AWS
4 2 (1.90%) WhatsApp
5 1 (0.95%) Dynamics 365
5 1 (0.95%) Entra ID
5 1 (0.95%) Google Workspace
5 1 (0.95%) OneDrive
5 1 (0.95%) Power Platform
Communications & Networking
1 16 (15.24%) TCP/IP
2 15 (14.29%) VPN
3 14 (13.33%) Firewall
3 14 (13.33%) WAN
4 13 (12.38%) DNS
5 12 (11.43%) VLAN
6 10 (9.52%) VoIP
7 8 (7.62%) LAN
7 8 (7.62%) SD-WAN
7 8 (7.62%) Wi-Fi
8 5 (4.76%) Wireless
9 4 (3.81%) BGP
9 4 (3.81%) IPsec
9 4 (3.81%) MPLS
10 3 (2.86%) Ethernet
10 3 (2.86%) Internet
10 3 (2.86%) Junos
11 2 (1.90%) DHCP
11 2 (1.90%) Intranet
12 1 (0.95%) FTP
Database & Business Intelligence
1 1 (0.95%) Power BI
Development Applications
1 8 (7.62%) JIRA
General
1 45 (42.86%) Social Skills
2 11 (10.48%) Finance
3 10 (9.52%) Analytical Skills
4 9 (8.57%) Documentation Skills
4 9 (8.57%) Public Sector
5 8 (7.62%) Manufacturing
6 6 (5.71%) Marketing
6 6 (5.71%) Telecoms
7 5 (4.76%) Organisational Skills
7 5 (4.76%) Pharmaceutical
8 4 (3.81%) Legal
9 2 (1.90%) Automotive
9 2 (1.90%) Banking
9 2 (1.90%) Electronics
9 2 (1.90%) Financial Institution
9 2 (1.90%) French Language
9 2 (1.90%) Law
10 1 (0.95%) Advertising
10 1 (0.95%) Aerospace
10 1 (0.95%) Retail
Libraries, Frameworks & Software Standards
1 3 (2.86%) Middleware
2 1 (0.95%) CSS
2 1 (0.95%) Rendezvous
2 1 (0.95%) TIBCO EMS
2 1 (0.95%) XML
Miscellaneous
1 10 (9.52%) Driving Licence
2 8 (7.62%) Clustering
3 6 (5.71%) iPad
4 4 (3.81%) Onboarding
4 4 (3.81%) PKI
4 4 (3.81%) Self-Motivation
5 3 (2.86%) Management Information System
5 3 (2.86%) NHS
5 3 (2.86%) Video Conferencing
6 2 (1.90%) Enterprise Software
6 2 (1.90%) Smartphone
7 1 (0.95%) BYOD
7 1 (0.95%) Foreign Exchange (FX)
7 1 (0.95%) iPhone
7 1 (0.95%) Social Media
7 1 (0.95%) Virtual Team
Operating Systems
1 71 (67.62%) Windows
2 34 (32.38%) Windows 10
3 14 (13.33%) Windows Server
4 10 (9.52%) Mac OS
4 10 (9.52%) Windows Server 2012
5 9 (8.57%) Windows Server 2019
6 6 (5.71%) Linux
7 4 (3.81%) Apple iOS
8 2 (1.90%) Android
8 2 (1.90%) Windows 7
8 2 (1.90%) Windows Server 2016
9 1 (0.95%) Unix
9 1 (0.95%) Windows Vista
Processes & Methodologies
1 25 (23.81%) Customer Service
2 21 (20.00%) Problem-Solving
3 15 (14.29%) ITIL
4 12 (11.43%) Mobile Device Management
5 9 (8.57%) Proactive Monitoring
5 9 (8.57%) Service Delivery
6 8 (7.62%) Asset Management
6 8 (7.62%) Cybersecurity
6 8 (7.62%) Decision-Making
7 7 (6.67%) Service Management
8 6 (5.71%) PRINCE2
8 6 (5.71%) Quality Management
9 5 (4.76%) Migration
9 5 (4.76%) Network Monitoring
9 5 (4.76%) Security Monitoring
9 5 (4.76%) Ticket Management
10 4 (3.81%) Change Control
10 4 (3.81%) Continuous Improvement
10 4 (3.81%) Project Management
11 3 (2.86%) Business Intelligence
Programming Languages
1 12 (11.43%) PowerShell
2 4 (3.81%) JavaScript
3 3 (2.86%) Python
Qualifications
1 16 (15.24%) Degree
2 13 (12.38%) Security Cleared
3 6 (5.71%) Microsoft Certification
3 6 (5.71%) SC Cleared
4 4 (3.81%) CCNA
4 4 (3.81%) Cisco Certification
4 4 (3.81%) DBS Check
4 4 (3.81%) MCSA
4 4 (3.81%) MCSE
5 3 (2.86%) A+ Certification
6 2 (1.90%) MCP
7 1 (0.95%) ITIL Certification
Quality Assurance & Compliance
1 8 (7.62%) SLA
2 5 (4.76%) ISO 9000
System Software
1 57 (54.29%) Active Directory
2 12 (11.43%) VMware Infrastructure
3 8 (7.62%) Hyper-V
4 4 (3.81%) vSphere
5 2 (1.90%) VMware ESXi
Systems Management
1 29 (27.62%) SCCM
2 15 (14.29%) Microsoft Intune
3 9 (8.57%) Autotask
3 9 (8.57%) Jamf Pro
4 8 (7.62%) Failover Clustering
5 4 (3.81%) Nessus
5 4 (3.81%) WSUS
6 1 (0.95%) PaperCut
6 1 (0.95%) Systems Management Server (SMS)
Vendors
1 54 (51.43%) Microsoft
2 14 (13.33%) VMware
3 11 (10.48%) Cisco
4 9 (8.57%) Apple
5 6 (5.71%) Datto
5 6 (5.71%) ServiceNow
6 4 (3.81%) Fujitsu
6 4 (3.81%) Juniper
6 4 (3.81%) Qualys
7 3 (2.86%) Avaya
7 3 (2.86%) Citrix
7 3 (2.86%) NetApp
7 3 (2.86%) Palo Alto
7 3 (2.86%) Remedy
7 3 (2.86%) Zscaler
8 2 (1.90%) SAP
9 1 (0.95%) BT
9 1 (0.95%) Genesys
9 1 (0.95%) Google
9 1 (0.95%) IBM
66 2nd Line Support Engineer jobs Nationwide