Service Desk Management Jobs

Service Desk Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 844 858 1183
Rank change year-on-year +14 +325 -285
Permanent jobs citing Service Desk Management 78 87 98
As % of all permanent jobs advertised in the UK 0.072% 0.093% 0.057%
As % of the Processes & Methodologies category 0.087% 0.098% 0.059%
Number of salaries quoted 60 79 90
10th Percentile £31,250 £25,000 £27,925
25th Percentile £36,250 £26,250 £29,250
Median annual salary (50th Percentile) £49,375 £45,000 £35,000
Median % change year-on-year +9.72% +28.57% -22.22%
75th Percentile £65,593 £55,240 £45,000
90th Percentile £78,750 £72,500 £67,625
UK excluding London median annual salary £40,500 £40,000 £31,250
% change year-on-year +1.25% +28.00% -22.84%

All Process and Methodology Skills
UK

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 89,994 88,841 164,871
As % of all permanent jobs advertised in the UK 82.98% 95.43% 95.92%
Number of salaries quoted 62,089 53,798 83,455
10th Percentile £29,500 £33,848 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £60,800 £60,000
Median % change year-on-year -9.54% +1.33% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Service Desk Management
Job Vacancy Trend

Job postings citing Service Desk Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Management in the UK

Service Desk Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Management.

Salary trend for Service Desk Management in the UK

Service Desk Management
Salary Histogram

Salary distribution for jobs citing Service Desk Management over the 6 months to 9 June 2024.

Salary histogram for Service Desk Management in the UK

Service Desk Management
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +25 78 £49,375 +4.53% 10
UK excluding London -73 59 £40,500 +1.25% 10
Work from Home +51 25 £40,000 +45.45% 2
North of England +25 22 £40,000 - 3
London +68 19 £77,500 +14.81%
Midlands -29 15 £56,000 +55.56% 2
Yorkshire +74 11 £30,500 -23.75% 1
East of England -10 10 £32,500 -45.83% 2
North West -12 8 £54,593 +36.48% 2
East Midlands -32 8 £37,500 +50.00% 1
West Midlands -9 7 £63,749 +34.96% 1
South East -15 6 £54,000 +103.77% 2
South West -27 6 £52,500 +35.48% 1
North East -21 3 £40,000 +6.67%

Service Desk Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (11.54%) Microsoft Exchange
1 9 (11.54%) SharePoint
Applications
1 8 (10.26%) Microsoft Office
Cloud Services
1 42 (53.85%) Microsoft 365
2 23 (29.49%) Azure
3 6 (7.69%) Entra ID
4 3 (3.85%) Mimecast
5 2 (2.56%) SaaS
6 1 (1.28%) AWS
Communications & Networking
1 8 (10.26%) DHCP
1 8 (10.26%) DNS
1 8 (10.26%) LAN
1 8 (10.26%) TCP/IP
1 8 (10.26%) WAN
1 8 (10.26%) WLAN
2 6 (7.69%) Remote Desktop
3 5 (6.41%) Firewall
4 4 (5.13%) Cisco Firepower
4 4 (5.13%) Cisco IOS
4 4 (5.13%) Cisco ISE
4 4 (5.13%) VPN
5 1 (1.28%) Network Security
Database & Business Intelligence
1 6 (7.69%) Amazon RDS
2 1 (1.28%) Oracle Reports
Development Applications
1 1 (1.28%) JIRA
General
1 22 (28.21%) Social Skills
2 13 (16.67%) Finance
3 11 (14.10%) Public Sector
4 7 (8.97%) Retail
5 5 (6.41%) Legal
6 4 (5.13%) Agriculture
6 4 (5.13%) Telecoms
7 3 (3.85%) Analytical Skills
7 3 (3.85%) Law
7 3 (3.85%) Social Housing
8 2 (2.56%) Banking
8 2 (2.56%) Financial Institution
8 2 (2.56%) Front Office
8 2 (2.56%) Inclusion and Diversity
8 2 (2.56%) Investment Banking
9 1 (1.28%) Back Office
9 1 (1.28%) Pharmaceutical
Job Titles
1 22 (28.21%) Service Manager
2 17 (21.79%) Service Desk Manager
3 16 (20.51%) IT Support
4 13 (16.67%) Lead
5 12 (15.38%) Analyst
6 11 (14.10%) IT Analyst
6 11 (14.10%) Team Leader
7 10 (12.82%) Service Desk Team Leader
8 9 (11.54%) IT Support Analyst
8 9 (11.54%) Support Analyst
9 8 (10.26%) Head of IT
10 7 (8.97%) IT Manager
10 7 (8.97%) Senior
10 7 (8.97%) Service Delivery Specialist
10 7 (8.97%) Service Desk Specialist
10 7 (8.97%) Support Engineer
11 6 (7.69%) 3rd Line Engineer
11 6 (7.69%) 3rd Line Support
11 6 (7.69%) Head of IT Operations
11 6 (7.69%) IT Engineer
Miscellaneous
1 6 (7.69%) iPad
2 3 (3.85%) Driving Licence
2 3 (3.85%) Housing Association
3 2 (2.56%) Hedge funds
3 2 (2.56%) PMI
4 1 (1.28%) CMDB
4 1 (1.28%) Cybercrime
4 1 (1.28%) FMCG
4 1 (1.28%) Management Information System
4 1 (1.28%) Onboarding
4 1 (1.28%) Self-Motivation
4 1 (1.28%) Virtual Team
Operating Systems
1 37 (47.44%) Windows
2 16 (20.51%) Windows Server
3 13 (16.67%) Windows 10
4 8 (10.26%) Android
4 8 (10.26%) Apple iOS
5 6 (7.69%) Windows Server 2016
5 6 (7.69%) Windows Server 2019
6 4 (5.13%) Windows 7
7 1 (1.28%) Linux
7 1 (1.28%) Unix
Processes & Methodologies
1 51 (65.38%) ITIL
2 30 (38.46%) Service Management
3 28 (35.90%) Service Delivery
4 27 (34.62%) Customer Service
5 14 (17.95%) ITSM
5 14 (17.95%) Problem-Solving
6 13 (16.67%) Incident Management
7 11 (14.10%) Major Incident Management
8 10 (12.82%) Line Management
9 8 (10.26%) Performance Management
10 7 (8.97%) Cybersecurity
10 7 (8.97%) Process Improvement
11 6 (7.69%) Continuous Improvement
11 6 (7.69%) Critical Success Factor
11 6 (7.69%) Data Loss Prevention
11 6 (7.69%) Decision-Making
11 6 (7.69%) Kanban
11 6 (7.69%) Remote Monitoring and Management
11 6 (7.69%) Technical Leadership
11 6 (7.69%) Vulnerability Management
Programming Languages
1 1 (1.28%) SQL
Qualifications
1 9 (11.54%) Degree
1 9 (11.54%) ITIL Certification
2 5 (6.41%) A+ Certification
2 5 (6.41%) Cisco Certification
3 4 (5.13%) CCNP
3 4 (5.13%) MCITP
3 4 (5.13%) Microsoft Certification
4 3 (3.85%) Azure Certification
5 2 (2.56%) PMI Certification
5 2 (2.56%) PMP
6 1 (1.28%) CCNA
Quality Assurance & Compliance
1 20 (25.64%) SLA
2 6 (7.69%) GDPR
2 6 (7.69%) ISO/IEC 27001
3 3 (3.85%) ISO 9001
4 1 (1.28%) Cyber Essentials
4 1 (1.28%) PCI DSS
System Software
1 24 (30.77%) Active Directory
2 12 (15.38%) Virtual Desktop
3 10 (12.82%) VMware Infrastructure
4 6 (7.69%) Hyper-V
4 6 (7.69%) VMware ESXi
Systems Management
1 13 (16.67%) Microsoft Intune
2 9 (11.54%) SCCM
3 4 (5.13%) Jamf Pro
4 1 (1.28%) IBM BigFix
4 1 (1.28%) Tivoli
Vendors
1 29 (37.18%) Microsoft
2 10 (12.82%) Citrix
2 10 (12.82%) VMware
3 8 (10.26%) Cisco
4 6 (7.69%) ServiceNow
4 6 (7.69%) Sophos
5 5 (6.41%) Meraki
5 5 (6.41%) SolarWinds
6 4 (5.13%) Aruba
6 4 (5.13%) Fortinet
6 4 (5.13%) Palo Alto
6 4 (5.13%) SAP
7 3 (3.85%) Apple
7 3 (3.85%) Qualys
8 1 (1.28%) Oracle
8 1 (1.28%) Remedy
8 1 (1.28%) Splunk