IT Support Analyst
UK

The median IT Support Analyst salary in the UK is £31,500 per year according to job vacancies posted during the 6 months to 18 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 476 576 725
Rank change year-on-year +100 +149 -111
Permanent jobs requiring an IT Support Analyst 481 446 587
As % of all permanent jobs advertised in the UK 0.48% 0.45% 0.37%
As % of the Job Titles category 0.51% 0.49% 0.38%
Number of salaries quoted 401 388 539
10th Percentile £24,250 £22,500 £21,250
25th Percentile £26,250 £25,969 £24,000
Median annual salary (50th Percentile) £31,500 £30,000 £28,500
Median % change year-on-year +5.00% +5.26% +1.79%
75th Percentile £38,000 £37,250 £35,000
90th Percentile £46,000 £42,500 £47,500
UK excluding London median annual salary £30,125 £27,500 £26,000
% change year-on-year +9.55% +5.77% +4.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,593 90,744 154,424
% of permanent jobs with a recognized job title 94.69% 91.51% 96.08%
Number of salaries quoted 67,603 57,335 84,442
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,521
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

Salary distribution for jobs citing IT Support Analyst over the 6 months to 18 May 2024.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +120 448 £31,500 +1.61% 81
UK excluding London +37 357 £30,125 +9.55% 62
London +59 112 £36,000 -1.37% 22
South East +51 106 £32,500 +12.07% 16
Work from Home +31 91 £31,750 +5.83% 16
Midlands +28 79 £27,000 -1.82% 14
North of England +64 76 £28,750 +12.75% 8
West Midlands +30 43 £31,000 +9.50% 8
Yorkshire +108 42 £30,000 +3.45% 4
East of England +18 39 £28,750 +4.55% 3
South West -36 37 £26,500 -7.83% 20
East Midlands +11 36 £26,250 -4.55% 6
North West -9 31 £28,000 +12.00% 4
Scotland -76 20 £34,500 +26.61% 2
North East -5 3 - -
Wales -2 1 - -

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 18 May 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 257 (53.43%) Windows
2 241 (50.10%) Microsoft 365
3 229 (47.61%) Microsoft
4 223 (46.36%) Active Directory
5 143 (29.73%) Social Skills
6 126 (26.20%) Customer Service
7 123 (25.57%) Windows 10
8 120 (24.95%) Azure
9 110 (22.87%) ITIL
10 104 (21.62%) Microsoft Office
11 99 (20.58%) Microsoft Exchange
11 99 (20.58%) Problem-Solving
12 81 (16.84%) Windows Server
13 58 (12.06%) Entra ID
14 57 (11.85%) Finance
15 55 (11.43%) SCCM
16 53 (11.02%) Service Delivery
17 48 (9.98%) Degree
17 48 (9.98%) Change Management
17 48 (9.98%) VPN
18 47 (9.77%) VMware
19 45 (9.36%) WAN
19 45 (9.36%) DHCP
20 44 (9.15%) DNS
21 42 (8.73%) Firewall
21 42 (8.73%) ITSM
22 41 (8.52%) Law
22 41 (8.52%) LAN
22 41 (8.52%) Analytical Skills
23 40 (8.32%) Legal

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (20.58%) Microsoft Exchange
2 36 (7.48%) SharePoint
3 6 (1.25%) IIS
4 4 (0.83%) Exchange Server 2013
5 2 (0.42%) Skype for Business
6 1 (0.21%) CMS
6 1 (0.21%) SharePoint 2013
Applications
1 104 (21.62%) Microsoft Office
2 6 (1.25%) Microsoft Excel
3 4 (0.83%) Microsoft PowerPoint
4 1 (0.21%) S-PLUS
Business Applications
1 5 (1.04%) Carpe Diem
1 5 (1.04%) Dynamics CRM
1 5 (1.04%) Dynamics GP
2 2 (0.42%) Misys Midas
3 1 (0.21%) Elite 3E
3 1 (0.21%) Epicor Tropos
3 1 (0.21%) Visualfiles
Cloud Services
1 241 (50.10%) Microsoft 365
2 120 (24.95%) Azure
3 58 (12.06%) Entra ID
4 17 (3.53%) AWS
5 12 (2.49%) OneDrive
6 11 (2.29%) Dynamics 365
6 11 (2.29%) WhatsApp
7 10 (2.08%) Google Workspace
8 9 (1.87%) Mimecast
9 8 (1.66%) Power Platform
10 3 (0.62%) Power Automate
11 2 (0.42%) Snowflake
12 1 (0.21%) Adobe Creative Cloud
12 1 (0.21%) Azure Stack
12 1 (0.21%) GCP
12 1 (0.21%) IaaS
12 1 (0.21%) PaaS
12 1 (0.21%) PowerApps
12 1 (0.21%) SaaS
Communications & Networking
1 48 (9.98%) VPN
2 45 (9.36%) DHCP
2 45 (9.36%) WAN
3 44 (9.15%) DNS
4 42 (8.73%) Firewall
5 41 (8.52%) LAN
6 32 (6.65%) VoIP
7 26 (5.41%) TCP/IP
8 23 (4.78%) Internet
8 23 (4.78%) Wi-Fi
9 16 (3.33%) VLAN
10 11 (2.29%) WLAN
11 9 (1.87%) Structured Cabling
12 7 (1.46%) Cisco IOS
12 7 (1.46%) Network Security
12 7 (1.46%) Remote Desktop
13 6 (1.25%) Broadband
13 6 (1.25%) Skype
14 5 (1.04%) Intranet
15 4 (0.83%) Wireless
Database & Business Intelligence
1 14 (2.91%) SQL Server
2 7 (1.46%) Power BI
3 5 (1.04%) SQL Server Reporting Services
4 2 (0.42%) BusinessObjects
4 2 (0.42%) MySQL
4 2 (0.42%) Oracle Database
4 2 (0.42%) SQL Server Integration Services
5 1 (0.21%) Crystal Reports
Development Applications
1 4 (0.83%) JIRA
General
1 143 (29.73%) Social Skills
2 57 (11.85%) Finance
3 41 (8.52%) Analytical Skills
3 41 (8.52%) Law
4 40 (8.32%) Legal
5 21 (4.37%) Manufacturing
6 14 (2.91%) Inclusion and Diversity
7 13 (2.70%) Retail
8 10 (2.08%) Telecoms
9 8 (1.66%) Banking
9 8 (1.66%) German Language
10 7 (1.46%) Automotive
11 6 (1.25%) Documentation Skills
11 6 (1.25%) Marketing
11 6 (1.25%) Pharmaceutical
12 5 (1.04%) Organisational Skills
13 4 (0.83%) Agriculture
13 4 (0.83%) Public Sector
14 3 (0.62%) Advertising
14 3 (0.62%) Multimedia
Libraries, Frameworks & Software Standards
1 6 (1.25%) OLE
2 3 (0.62%) Software Packaging
3 2 (0.42%) HTML
4 1 (0.21%) .NET
4 1 (0.21%) SAML
Miscellaneous
1 24 (4.99%) Fat Client
1 24 (4.99%) Thin Client
2 21 (4.37%) Driving Licence
3 18 (3.74%) Self-Motivation
4 17 (3.53%) Video Conferencing
5 13 (2.70%) Onboarding
6 8 (1.66%) iPad
7 7 (1.46%) iPhone
8 6 (1.25%) Smartphone
9 5 (1.04%) Educational Technology
9 5 (1.04%) Life Science
10 4 (0.83%) CMDB
10 4 (0.83%) e-Learning
10 4 (0.83%) Enterprise Software
10 4 (0.83%) Management Information System
10 4 (0.83%) Replication
11 3 (0.62%) Blackberry
11 3 (0.62%) CCTV
11 3 (0.62%) EPoS
11 3 (0.62%) Media Streaming
Operating Systems
1 257 (53.43%) Windows
2 123 (25.57%) Windows 10
3 81 (16.84%) Windows Server
4 38 (7.90%) Apple iOS
5 29 (6.03%) Android
6 24 (4.99%) Linux
7 20 (4.16%) Windows Server 2019
8 19 (3.95%) Mac OS
9 8 (1.66%) Windows 7
10 6 (1.25%) Mac OS X
10 6 (1.25%) Windows Server 2012
10 6 (1.25%) Windows Server 2016
11 5 (1.04%) Unix
12 1 (0.21%) VMS
12 1 (0.21%) Windows Mobile
Processes & Methodologies
1 126 (26.20%) Customer Service
2 110 (22.87%) ITIL
3 99 (20.58%) Problem-Solving
4 53 (11.02%) Service Delivery
5 48 (9.98%) Change Management
6 42 (8.73%) ITSM
7 40 (8.32%) Agile
8 39 (8.11%) Service Management
9 32 (6.65%) Continuous Improvement
10 29 (6.03%) Asset Management
11 26 (5.41%) Incident Management
12 21 (4.37%) Problem Management
13 20 (4.16%) Project Planning
14 19 (3.95%) Cybersecurity
15 16 (3.33%) Document Management
16 15 (3.12%) Information Security
17 14 (2.91%) ERP
17 14 (2.91%) Mobile Device Management
18 13 (2.70%) CRM
19 12 (2.49%) Project Management
Programming Languages
1 24 (4.99%) SQL
2 11 (2.29%) PowerShell
3 5 (1.04%) Bash
4 4 (0.83%) C#
4 4 (0.83%) Java
5 3 (0.62%) C
6 2 (0.42%) COBOL
6 2 (0.42%) PHP
Qualifications
1 48 (9.98%) Degree
2 14 (2.91%) Microsoft Certification
3 11 (2.29%) A+ Certification
4 10 (2.08%) Computer Science Degree
5 9 (1.87%) AWS Certification
6 7 (1.46%) MCP
7 4 (0.83%) Azure Certification
7 4 (0.83%) DBS Check
7 4 (0.83%) MCSE
7 4 (0.83%) SC Cleared
7 4 (0.83%) Security Cleared
8 3 (0.62%) CCNA
8 3 (0.62%) Cisco Certification
8 3 (0.62%) ITIL Certification
9 2 (0.42%) MCITP
10 1 (0.21%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 38 (7.90%) SLA
2 15 (3.12%) Cyber Essentials
3 11 (2.29%) ISO/IEC 27001
4 4 (0.83%) Sarbanes-Oxley
5 2 (0.42%) GDPR
5 2 (0.42%) PMO
6 1 (0.21%) Accessibility
6 1 (0.21%) Cyber Essentials PLUS
System Software
1 223 (46.36%) Active Directory
2 34 (7.07%) VMware Infrastructure
3 24 (4.99%) Virtual Desktop
4 12 (2.49%) Hyper-V
5 1 (0.21%) Virtual Machines
Systems Management
1 55 (11.43%) SCCM
2 28 (5.82%) Microsoft Intune
3 19 (3.95%) Jamf Pro
4 5 (1.04%) PaperCut
4 5 (1.04%) Systems Management Server (SMS)
5 4 (0.83%) AirWatch
5 4 (0.83%) WhatsUp Gold
6 3 (0.62%) FortiGate
7 2 (0.42%) Progress Chef
8 1 (0.21%) MobiControl
8 1 (0.21%) Single Sign-On
Vendors
1 229 (47.61%) Microsoft
2 47 (9.77%) VMware
3 36 (7.48%) Citrix
4 34 (7.07%) Cisco
5 21 (4.37%) Apple
6 18 (3.74%) ServiceNow
7 17 (3.53%) iManage
8 15 (3.12%) Meraki
9 12 (2.49%) Adobe
9 12 (2.49%) Dell
10 11 (2.29%) Avaya
10 11 (2.29%) Veeam
11 10 (2.08%) Bloomberg
11 10 (2.08%) HP
12 8 (1.66%) Palo Alto
13 7 (1.46%) Canon
13 7 (1.46%) Google
14 5 (1.04%) Rapid7
14 5 (1.04%) Sage
14 5 (1.04%) Salesforce