Support Specialist
UK

The median Support Specialist salary in the UK is £37,500 per year according to job vacancies posted during the 6 months to 18 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 461 789 942
Rank change year-on-year +328 +153 -158
Permanent jobs requiring a Support Specialist 509 188 305
As % of all permanent jobs advertised in the UK 0.51% 0.19% 0.19%
As % of the Job Titles category 0.54% 0.21% 0.20%
Number of salaries quoted 363 143 223
10th Percentile £27,500 £32,500 £27,500
25th Percentile £30,385 £36,375 £32,500
Median annual salary (50th Percentile) £37,500 £45,000 £40,000
Median % change year-on-year -16.67% +12.50% +10.34%
75th Percentile £50,000 £53,750 £53,500
90th Percentile £59,800 £61,650 £65,000
UK excluding London median annual salary £35,000 £44,535 £35,000
% change year-on-year -21.41% +27.24% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,593 90,744 154,424
% of permanent jobs with a recognized job title 94.69% 91.51% 96.08%
Number of salaries quoted 67,603 57,335 84,442
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,521
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

3-month moving average salary quoted in jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

Salary distribution for jobs citing Support Specialist over the 6 months to 18 May 2024.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +328 471 £37,500 -18.48% 101
UK excluding London +165 307 £35,000 -21.41% 81
London +210 185 £47,500 - 29
Work from Home +103 115 £42,500 -8.60% 35
North of England +124 86 £35,000 -36.36% 22
South East +57 74 £55,000 +22.22% 22
Midlands +12 55 £32,500 -35.00% 12
North West +44 46 £32,250 -41.36% 9
East of England +32 39 £33,895 -23.89% 8
Yorkshire +114 37 £35,579 +0.93% 9
West Midlands +38 36 £32,500 -35.00% 9
South West +1 30 £31,000 +2.48% 9
East Midlands -13 19 £29,500 -28.05% 3
Wales +14 11 £34,000 +44.68% 2
Scotland -63 8 £28,500 +2.20% 6
Isle of Man - 4 £37,000 -
North East -4 3 £32,500 -18.75% 5

Support Specialist Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 18 May 2024, Support Specialist job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Specialist in the job title.

1 240 (47.15%) Windows
2 225 (44.20%) Microsoft
3 220 (43.22%) Social Skills
4 187 (36.74%) Active Directory
5 181 (35.56%) Microsoft 365
6 161 (31.63%) Degree
7 128 (25.15%) SCCM
8 125 (24.56%) Windows 10
9 117 (22.99%) Microsoft Exchange
10 110 (21.61%) Computer Science
11 109 (21.41%) Android
12 107 (21.02%) Video Conferencing
13 103 (20.24%) Problem-Solving
14 102 (20.04%) Cisco
14 102 (20.04%) Wireless
15 97 (19.06%) WAN
16 94 (18.47%) Citrix
17 93 (18.27%) Computer Science Degree
18 91 (17.88%) WebEx
18 91 (17.88%) BCP
19 88 (17.29%) Cisco IOS
19 88 (17.29%) Business Continuity
19 88 (17.29%) SD-WAN
20 87 (17.09%) Master's Degree
20 87 (17.09%) Mobile Device Management
21 86 (16.90%) Business Continuity Planning
21 86 (16.90%) AirWatch
21 86 (16.90%) XenApp
21 86 (16.90%) XenDesktop
21 86 (16.90%) VMware ESXi

Support Specialist Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 117 (22.99%) Microsoft Exchange
2 45 (8.84%) SharePoint
3 15 (2.95%) Skype for Business
4 7 (1.38%) OpenStack
5 5 (0.98%) JBoss
6 4 (0.79%) Confluence
7 2 (0.39%) CMS
8 1 (0.20%) Apache
Applications
1 36 (7.07%) Microsoft Office
2 9 (1.77%) Microsoft Excel
3 6 (1.18%) Microsoft PowerPoint
4 2 (0.39%) Adobe Illustrator
4 2 (0.39%) InCopy
4 2 (0.39%) InDesign
4 2 (0.39%) Photoshop
5 1 (0.20%) Adobe Creative Suite
5 1 (0.20%) Microsoft Project
5 1 (0.20%) MS Visio
Business Applications
1 5 (0.98%) Dynamics AX
1 5 (0.98%) Oracle ERP
1 5 (0.98%) Temenos T24
2 4 (0.79%) Magento
2 4 (0.79%) NetSuite
3 2 (0.39%) Dynamics CRM
3 2 (0.39%) Unit4 Business World
4 1 (0.20%) iTrent
4 1 (0.20%) Raiser’s Edge
4 1 (0.20%) Sage 300 ERP
Cloud Services
1 181 (35.56%) Microsoft 365
2 59 (11.59%) Azure
3 39 (7.66%) Power Platform
4 24 (4.72%) Entra ID
5 16 (3.14%) SaaS
6 14 (2.75%) Azure Monitor
6 14 (2.75%) Azure Storage
7 11 (2.16%) AWS
8 8 (1.57%) Nutanix
9 7 (1.38%) Google Workspace
9 7 (1.38%) Power Automate
10 6 (1.18%) PowerApps
11 5 (0.98%) Cloud Computing
11 5 (0.98%) GCP
11 5 (0.98%) Slack
12 4 (0.79%) Mimecast
13 3 (0.59%) Asana
13 3 (0.59%) WhatsApp
14 2 (0.39%) Azure DevOps
14 2 (0.39%) OneDrive
Communications & Networking
1 102 (20.04%) Wireless
2 97 (19.06%) WAN
3 91 (17.88%) WebEx
4 88 (17.29%) Cisco IOS
4 88 (17.29%) SD-WAN
5 39 (7.66%) DNS
6 30 (5.89%) DHCP
7 25 (4.91%) Firewall
8 17 (3.34%) VPN
9 15 (2.95%) Skype
10 14 (2.75%) LAN
11 10 (1.96%) FTP
11 10 (1.96%) Internet
11 10 (1.96%) TCP/IP
12 9 (1.77%) 5G
12 9 (1.77%) Ethernet
13 8 (1.57%) Wi-Fi
14 6 (1.18%) SSL
14 6 (1.18%) VoIP
15 5 (0.98%) SMTP
Database & Business Intelligence
1 23 (4.52%) Power BI
2 16 (3.14%) QlikView
2 16 (3.14%) SQL Server
3 12 (2.36%) BusinessObjects
3 12 (2.36%) Relational Database
4 5 (0.98%) Crystal Reports
5 4 (0.79%) NoSQL
6 2 (0.39%) DataStage
6 2 (0.39%) SQL Server Integration Services
7 1 (0.20%) Data Warehouse
Development Applications
1 11 (2.16%) JIRA
2 2 (0.39%) Eclipse
3 1 (0.20%) Bitbucket
3 1 (0.20%) Git
General
1 220 (43.22%) Social Skills
2 52 (10.22%) Finance
3 38 (7.47%) Law
4 25 (4.91%) Analytical Skills
5 22 (4.32%) Retail
6 20 (3.93%) Inclusion and Diversity
6 20 (3.93%) Telecoms
7 19 (3.73%) Legal
8 16 (3.14%) Banking
9 11 (2.16%) Organisational Skills
10 8 (1.57%) Games
10 8 (1.57%) German Language
11 7 (1.38%) Electronics
12 6 (1.18%) Front Office
12 6 (1.18%) Manufacturing
12 6 (1.18%) Marketing
13 5 (0.98%) French Language
14 4 (0.79%) Documentation Skills
14 4 (0.79%) Investment Banking
14 4 (0.79%) Multimedia
Libraries, Frameworks & Software Standards
1 14 (2.75%) ARM Templates
2 9 (1.77%) EDI
2 9 (1.77%) HTML
3 6 (1.18%) .NET
3 6 (1.18%) FIX Protocol
3 6 (1.18%) JSON
4 5 (0.98%) Oracle Fusion
4 5 (0.98%) REST
4 5 (0.98%) Web Services
5 4 (0.79%) XMPP
6 3 (0.59%) XML
7 2 (0.39%) EDIFACT
7 2 (0.39%) SAML
8 1 (0.20%) EJB
Miscellaneous
1 107 (21.02%) Video Conferencing
2 86 (16.90%) Wiki
3 38 (7.47%) Self-Motivation
4 29 (5.70%) Driving Licence
5 24 (4.72%) Onboarding
6 23 (4.52%) Data Centre
7 21 (4.13%) Management Information System
8 15 (2.95%) PKI
9 6 (1.18%) Smartphone
10 5 (0.98%) Blackberry
10 5 (0.98%) Client/Server
11 4 (0.79%) CMDB
11 4 (0.79%) EFT
11 4 (0.79%) Equities
11 4 (0.79%) Foreign Exchange (FX)
11 4 (0.79%) Market Risk
12 3 (0.59%) CCTV
12 3 (0.59%) Product Ownership
13 2 (0.39%) Digital Media
13 2 (0.39%) TRADACOMS
Operating Systems
1 240 (47.15%) Windows
2 125 (24.56%) Windows 10
3 109 (21.41%) Android
4 56 (11.00%) Linux
5 45 (8.84%) Windows Server
6 25 (4.91%) Windows Server 2016
7 22 (4.32%) Windows Server 2019
8 15 (2.95%) Mac OS
9 14 (2.75%) Apple iOS
10 8 (1.57%) Unix
10 8 (1.57%) Windows NT
10 8 (1.57%) Windows Server 2012
11 6 (1.18%) AIX
12 3 (0.59%) Red Hat Enterprise Linux
12 3 (0.59%) Windows 7
13 2 (0.39%) CentOS
14 1 (0.20%) Debian
14 1 (0.20%) Mac OS X
14 1 (0.20%) Scientific Linux
14 1 (0.20%) Ubuntu
Processes & Methodologies
1 110 (21.61%) Computer Science
2 103 (20.24%) Problem-Solving
3 91 (17.88%) BCP
4 88 (17.29%) Business Continuity
5 87 (17.09%) Mobile Device Management
6 86 (16.90%) Application Virtualisation
6 86 (16.90%) Business Continuity Planning
6 86 (16.90%) Contract Negotiation
7 85 (16.70%) Customer Service
8 75 (14.73%) ITIL
9 36 (7.07%) Service Management
10 30 (5.89%) Business Intelligence
11 28 (5.50%) Agile
12 27 (5.30%) Continuous Improvement
13 26 (5.11%) Incident Management
14 25 (4.91%) Project Management
15 24 (4.72%) Stakeholder Management
16 23 (4.52%) DevOps
17 22 (4.32%) CI/CD
17 22 (4.32%) ERP
Programming Languages
1 44 (8.64%) SQL
2 22 (4.32%) C#
3 20 (3.93%) PowerShell
4 15 (2.95%) VBScript
5 14 (2.75%) Bicep
5 14 (2.75%) VB
6 8 (1.57%) Java
7 7 (1.38%) Python
8 3 (0.59%) Bash
9 1 (0.20%) Perl
9 1 (0.20%) PHP
9 1 (0.20%) Shell Script
Qualifications
1 161 (31.63%) Degree
2 93 (18.27%) Computer Science Degree
3 87 (17.09%) Master's Degree
4 59 (11.59%) Security Cleared
5 40 (7.86%) SC Cleared
6 38 (7.47%) DV Cleared
7 19 (3.73%) ITIL Foundation Certificate
8 13 (2.55%) HNC
9 7 (1.38%) Microsoft Certification
10 5 (0.98%) HND
10 5 (0.98%) NVQ Level 3
11 4 (0.79%) A+ Certification
11 4 (0.79%) CIPD
11 4 (0.79%) DBS Check
12 3 (0.59%) Postgraduate
13 2 (0.39%) ITIL Certification
14 1 (0.20%) ACSA
14 1 (0.20%) ACSP
14 1 (0.20%) MBA
14 1 (0.20%) MOS
Quality Assurance & Compliance
1 19 (3.73%) SLA
2 13 (2.55%) GDPR
3 6 (1.18%) ISO/IEC 27001
4 4 (0.79%) PCI DSS
5 1 (0.20%) Data Quality
5 1 (0.20%) QA
System Software
1 187 (36.74%) Active Directory
2 86 (16.90%) Microsoft App-V
2 86 (16.90%) VMware ESXi
2 86 (16.90%) XenApp
2 86 (16.90%) XenDesktop
3 17 (3.34%) Virtual Machines
4 15 (2.95%) Virtual Desktop
5 13 (2.55%) VMware Infrastructure
6 12 (2.36%) Hyper-V
7 8 (1.57%) Firmware
8 7 (1.38%) Docker
9 3 (0.59%) vSphere
10 1 (0.20%) FreeRADIUS
10 1 (0.20%) Shibboleth
Systems Management
1 128 (25.15%) SCCM
2 86 (16.90%) AirWatch
3 25 (4.91%) Microsoft Intune
4 22 (4.32%) Kubernetes
4 22 (4.32%) WSUS
5 14 (2.75%) Active Directory Federation Services
5 14 (2.75%) SCOM
6 8 (1.57%) Sysprep
7 7 (1.38%) Ansible
8 5 (0.98%) Jamf Pro
9 4 (0.79%) Autotask
9 4 (0.79%) Grafana
10 1 (0.20%) Packer
10 1 (0.20%) Terraform
Vendors
1 225 (44.20%) Microsoft
2 102 (20.04%) Cisco
3 94 (18.47%) Citrix
4 22 (4.32%) VMware
5 18 (3.54%) Oracle
6 12 (2.36%) Cognos
7 8 (1.57%) ServiceNow
8 7 (1.38%) Apple
9 6 (1.18%) Datto
10 5 (0.98%) Automation Anywhere
10 5 (0.98%) Blue Prism
10 5 (0.98%) iManage
10 5 (0.98%) Pega
10 5 (0.98%) Temenos
10 5 (0.98%) UiPath
10 5 (0.98%) Veeam
10 5 (0.98%) Virgin Media
11 4 (0.79%) Epicor
11 4 (0.79%) Splunk
12 3 (0.59%) Google