Support Analyst Jobs in the UK excluding London

Support Analyst
UK > UK excluding London

The median Support Analyst salary in the UK excluding London is £32,000 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 199 241 209
Rank change year-on-year +42 -32 +13
Permanent jobs requiring a Support Analyst 1,033 837 1,338
As % of all permanent jobs advertised in the UK excluding London 1.36% 1.48% 1.81%
As % of the Job Titles category 1.43% 1.67% 1.89%
Number of salaries quoted 763 647 1,112
10th Percentile £23,250 £22,750 £21,688
25th Percentile £26,000 £25,688 £24,750
Median annual salary (50th Percentile) £32,000 £30,500 £28,500
Median % change year-on-year +4.92% +7.02% +0.88%
75th Percentile £40,625 £37,500 £36,500
90th Percentile £48,750 £47,500 £43,750
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 72,166 50,263 70,760
% of permanent jobs with a recognized job title 94.99% 88.90% 95.67%
Number of salaries quoted 50,782 29,433 42,686
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,244
Median % change year-on-year -6.54% +6.48% +5.78%
75th Percentile £63,750 £68,750 £67,000
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Analyst in the UK excluding London

Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Support Analyst in the UK excluding London.

Salary trend for Support Analyst in the UK excluding London

Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Support Analyst in the UK excluding London over the 6 months to 1 June 2024.

Salary histogram for Support Analyst in the UK excluding London

Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK excluding London region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +49 311 £32,500 +6.56% 27
North of England +44 235 £31,250 -8.09% 41
Midlands +4 174 £31,000 -1.59% 25
North West +13 136 £31,750 -9.29% 23
South West -15 102 £33,250 +10.83% 30
East of England +31 99 £30,000 +5.26% 15
West Midlands -14 99 £34,500 +6.15% 11
Yorkshire +65 93 £31,500 -1.56% 15
East Midlands +9 75 £27,000 - 14
Scotland -52 64 £35,000 +22.81% 17
Wales +2 45 £40,000 +33.33% 7
North East -12 6 £30,500 -18.67% 4
Northern Ireland +18 3 £31,500 -7.35% 1
Channel Islands - 1 - -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 1 June 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Support Analyst in the job title.

1 354 (34.27%) Social Skills
2 340 (32.91%) Microsoft
3 304 (29.43%) Windows
4 273 (26.43%) Microsoft 365
5 264 (25.56%) Customer Service
6 259 (25.07%) Problem-Solving
7 248 (24.01%) Active Directory
8 202 (19.55%) ITIL
9 193 (18.68%) Microsoft Office
10 170 (16.46%) SQL
11 162 (15.68%) Degree
12 161 (15.59%) SLA
13 160 (15.49%) Azure
14 152 (14.71%) Analytical Skills
15 145 (14.04%) Windows 10
16 131 (12.68%) Incident Management
17 120 (11.62%) Finance
18 109 (10.55%) Microsoft Exchange
19 105 (10.16%) Windows Server
20 103 (9.97%) Linux
21 102 (9.87%) Security Cleared
22 97 (9.39%) ITSM
23 95 (9.20%) Unix
24 89 (8.62%) ERP
24 89 (8.62%) SharePoint
25 87 (8.42%) Oracle
25 87 (8.42%) Service Management
26 86 (8.33%) Actionable Insight
27 77 (7.45%) SC Cleared
28 72 (6.97%) Service Delivery

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 109 (10.55%) Microsoft Exchange
2 89 (8.62%) SharePoint
3 70 (6.78%) WebLogic
4 44 (4.26%) Oracle Service Bus
5 8 (0.77%) Confluence
6 6 (0.58%) IIS
7 4 (0.39%) Exchange Server 2013
8 3 (0.29%) Apache
8 3 (0.29%) GlassFish
8 3 (0.29%) JBoss
8 3 (0.29%) Moodle
8 3 (0.29%) Skype for Business
8 3 (0.29%) Tomcat
9 2 (0.19%) WebSphere
10 1 (0.097%) CMS
10 1 (0.097%) WordPress
Applications
1 193 (18.68%) Microsoft Office
2 69 (6.68%) Microsoft Excel
3 46 (4.45%) MS Visio
4 6 (0.58%) LightWave 3D
5 4 (0.39%) Microsoft PowerPoint
6 2 (0.19%) Spreadsheet
7 1 (0.097%) Microsoft Project
7 1 (0.097%) Trello
Business Applications
1 44 (4.26%) Remedy ITSM
2 25 (2.42%) Dynamics CRM
3 18 (1.74%) Dynamics NAV
4 14 (1.36%) Dynamics GP
5 10 (0.97%) SAP S/4HANA
6 6 (0.58%) Oracle ERP
6 6 (0.58%) PlanetPress Connect
7 5 (0.48%) NetSuite
8 3 (0.29%) Epicor Tropos
8 3 (0.29%) Infor SunSystems
8 3 (0.29%) iTrent
8 3 (0.29%) Maximo
9 2 (0.19%) Salesforce CRM
9 2 (0.19%) SAP HCM
9 2 (0.19%) SAP MM
10 1 (0.097%) Dynamics AX
10 1 (0.097%) Infor M3
10 1 (0.097%) JDE World
10 1 (0.097%) Magento
10 1 (0.097%) Odoo
Cloud Services
1 273 (26.43%) Microsoft 365
2 160 (15.49%) Azure
3 58 (5.61%) Dynamics 365
4 46 (4.45%) Entra ID
5 42 (4.07%) SaaS
6 36 (3.48%) Power Platform
7 28 (2.71%) AWS
8 15 (1.45%) Power Automate
9 10 (0.97%) PowerApps
9 10 (0.97%) WhatsApp
10 7 (0.68%) Google Workspace
11 6 (0.58%) Azure Data Factory
12 5 (0.48%) GCP
12 5 (0.48%) Google Sheets
12 5 (0.48%) Mimecast
13 3 (0.29%) Amazon CloudWatch
13 3 (0.29%) Amazon SQS
13 3 (0.29%) IaaS
13 3 (0.29%) OCI
13 3 (0.29%) OneDrive
Communications & Networking
1 65 (6.29%) DNS
2 56 (5.42%) WAN
3 55 (5.32%) DHCP
3 55 (5.32%) LAN
4 50 (4.84%) Firewall
5 27 (2.61%) VPN
6 25 (2.42%) Internet
7 24 (2.32%) TCP/IP
8 21 (2.03%) Wi-Fi
9 17 (1.65%) VoIP
10 16 (1.55%) Wireless
11 15 (1.45%) WLAN
12 12 (1.16%) Remote Desktop
12 12 (1.16%) VLAN
13 8 (0.77%) Network Security
14 6 (0.58%) Broadband
14 6 (0.58%) Cisco IOS
15 5 (0.48%) VSAT
16 4 (0.39%) HTTP
16 4 (0.39%) Unified Communications
Database & Business Intelligence
1 65 (6.29%) SQL Server
2 49 (4.74%) Oracle Database
3 44 (4.26%) Oracle Database 10g
3 44 (4.26%) Oracle Database 11g
3 44 (4.26%) VLDB
4 26 (2.52%) Elasticsearch
5 21 (2.03%) Power BI
6 9 (0.87%) SQL Server Reporting Services
7 7 (0.68%) MySQL
8 6 (0.58%) Data Warehouse
9 4 (0.39%) Amazon RDS
10 3 (0.29%) BusinessObjects
10 3 (0.29%) Oracle Database 12c
10 3 (0.29%) Oracle Reports
10 3 (0.29%) SAP HANA
11 2 (0.19%) Crystal Reports
11 2 (0.19%) DTS
11 2 (0.19%) NoSQL
11 2 (0.19%) SQL Server Integration Services
12 1 (0.097%) BusinessObjects XI
Development Applications
1 20 (1.94%) JIRA
2 6 (0.58%) Eclipse
2 6 (0.58%) SQL Server Management Studio (SSMS)
3 3 (0.29%) Octopus Deploy
3 3 (0.29%) TeamCity
General
1 354 (34.27%) Social Skills
2 152 (14.71%) Analytical Skills
3 120 (11.62%) Finance
4 64 (6.20%) Manufacturing
5 45 (4.36%) Retail
6 38 (3.68%) Legal
7 33 (3.19%) Law
8 32 (3.10%) Marketing
9 27 (2.61%) Telecoms
10 23 (2.23%) Public Sector
11 22 (2.13%) Police
12 19 (1.84%) Inclusion and Diversity
12 19 (1.84%) Military
13 10 (0.97%) Automotive
13 10 (0.97%) Organisational Skills
13 10 (0.97%) Presentation Skills
14 9 (0.87%) Banking
14 9 (0.87%) Documentation Skills
15 8 (0.77%) French Language
15 8 (0.77%) German Language
Libraries, Frameworks & Software Standards
1 26 (2.52%) J2EE
1 26 (2.52%) Java EE
1 26 (2.52%) Spring
2 14 (1.36%) .NET
3 8 (0.77%) HTML
4 6 (0.58%) Middleware
4 6 (0.58%) OLE
5 4 (0.39%) .NET Framework
5 4 (0.39%) LDAP
5 4 (0.39%) Oracle Fusion
6 3 (0.29%) EDI
6 3 (0.29%) JSON
6 3 (0.29%) RabbitMQ
6 3 (0.29%) REST
6 3 (0.29%) SAML
7 2 (0.19%) MAPI
7 2 (0.19%) Software Packaging
7 2 (0.19%) XML
8 1 (0.097%) CSS
8 1 (0.097%) RESTful
Miscellaneous
1 41 (3.97%) Driving Licence
2 26 (2.52%) Self-Motivation
3 22 (2.13%) Management Information System
4 16 (1.55%) Enterprise Software
5 12 (1.16%) Onboarding
6 10 (0.97%) Analytical Mindset
7 9 (0.87%) Mobile App
7 9 (0.87%) Smartphone
8 8 (0.77%) iPad
8 8 (0.77%) Life Science
9 7 (0.68%) e-Learning
9 7 (0.68%) Product Ownership
10 6 (0.58%) Greenfield Project
10 6 (0.58%) Smart Home
11 5 (0.48%) Educational Technology
11 5 (0.48%) Video Conferencing
11 5 (0.48%) Virtual Team
12 4 (0.39%) FMCG
12 4 (0.39%) IoT
13 3 (0.29%) Private Cloud
Operating Systems
1 304 (29.43%) Windows
2 145 (14.04%) Windows 10
3 105 (10.16%) Windows Server
4 103 (9.97%) Linux
5 95 (9.20%) Unix
6 47 (4.55%) Solaris
7 31 (3.00%) Apple iOS
8 29 (2.81%) Android
9 19 (1.84%) Windows Server 2019
10 16 (1.55%) Mac OS X
11 15 (1.45%) Windows Server 2016
12 13 (1.26%) Windows 7
13 9 (0.87%) Mac OS
14 8 (0.77%) Windows Server 2012
15 3 (0.29%) AIX
15 3 (0.29%) Windows Server 2008
16 1 (0.097%) Windows Mobile
Processes & Methodologies
1 264 (25.56%) Customer Service
2 259 (25.07%) Problem-Solving
3 202 (19.55%) ITIL
4 131 (12.68%) Incident Management
5 97 (9.39%) ITSM
6 89 (8.62%) ERP
7 87 (8.42%) Service Management
8 86 (8.33%) Actionable Insight
9 72 (6.97%) Service Delivery
10 57 (5.52%) Release Management
11 54 (5.23%) CRM
12 52 (5.03%) Performance Monitoring
12 52 (5.03%) Performance Tuning
13 45 (4.36%) Continuous Improvement
14 44 (4.26%) Artificial Intelligence
14 44 (4.26%) Capacity Planning
14 44 (4.26%) Problem Management
15 43 (4.16%) Capacity Management
16 39 (3.78%) Change Management
17 34 (3.29%) Project Management
Programming Languages
1 170 (16.46%) SQL
2 46 (4.45%) PL/SQL
3 37 (3.58%) Java
4 29 (2.81%) Shell Script
5 23 (2.23%) PowerShell
6 21 (2.03%) T-SQL
7 14 (1.36%) C#
8 11 (1.06%) JavaScript
9 5 (0.48%) PHP
10 4 (0.39%) Python
11 3 (0.29%) Perl
12 2 (0.19%) C
12 2 (0.19%) COBOL
12 2 (0.19%) VB
12 2 (0.19%) VBA
13 1 (0.097%) Bash
13 1 (0.097%) C++
13 1 (0.097%) MATLAB
13 1 (0.097%) VB.NET
Qualifications
1 162 (15.68%) Degree
2 102 (9.87%) Security Cleared
3 77 (7.45%) SC Cleared
4 20 (1.94%) Microsoft Certification
5 19 (1.84%) Computer Science Degree
6 14 (1.36%) CISM
6 14 (1.36%) CISSP
6 14 (1.36%) GCIA
6 14 (1.36%) GCIH
6 14 (1.36%) GREM
7 12 (1.16%) A+ Certification
8 11 (1.06%) DV Cleared
9 9 (0.87%) MCP
10 7 (0.68%) DBS Check
10 7 (0.68%) ITIL Certification
10 7 (0.68%) NVQ Level 3
11 5 (0.48%) MCSE
11 5 (0.48%) PhD
12 4 (0.39%) CCNA
12 4 (0.39%) Cisco Certification
Quality Assurance & Compliance
1 161 (15.59%) SLA
2 10 (0.97%) PMO
3 7 (0.68%) ISO/IEC 27001
4 6 (0.58%) Cyber Essentials
5 5 (0.48%) Data Quality
6 3 (0.29%) Disclosure Scotland
6 3 (0.29%) QA
7 2 (0.19%) GDPR
7 2 (0.19%) ISO 9001
7 2 (0.19%) PCI DSS
7 2 (0.19%) Sarbanes-Oxley
8 1 (0.097%) Accessibility
System Software
1 248 (24.01%) Active Directory
2 44 (4.26%) Oracle RAC
3 41 (3.97%) VMware Infrastructure
4 23 (2.23%) Hyper-V
5 10 (0.97%) Virtual Desktop
6 6 (0.58%) vSphere
7 4 (0.39%) Microsoft Virtual Server
7 4 (0.39%) Virtual Servers
7 4 (0.39%) VMware Workstation
7 4 (0.39%) XenApp
7 4 (0.39%) XenDesktop
8 2 (0.19%) VMware ESXi
9 1 (0.097%) Terminal Services
Systems Management
1 53 (5.13%) Microsoft Intune
2 44 (4.26%) Data Guard
2 44 (4.26%) Oracle RMAN
3 41 (3.97%) SCCM
4 29 (2.81%) Single Sign-On
5 26 (2.52%) OpenSSO
6 6 (0.58%) Jamf Pro
7 5 (0.48%) Progress Chef
7 5 (0.48%) Systems Management Server (SMS)
8 4 (0.39%) WhatsUp Gold
8 4 (0.39%) WSUS
9 3 (0.29%) FortiGate
9 3 (0.29%) Grafana
9 3 (0.29%) Oracle Statspack
10 1 (0.097%) PaperCut
10 1 (0.097%) ZENworks
Vendors
1 340 (32.91%) Microsoft
2 87 (8.42%) Oracle
3 71 (6.87%) Remedy
4 64 (6.20%) VMware
5 44 (4.26%) Sun
6 37 (3.58%) Cisco
7 30 (2.90%) ServiceNow
8 29 (2.81%) Citrix
9 28 (2.71%) Dell
10 23 (2.23%) SAP
11 18 (1.74%) Apple
12 16 (1.55%) Veeam
13 14 (1.36%) HP
14 12 (1.16%) Google
14 12 (1.16%) Sage
14 12 (1.16%) WatchGuard
15 11 (1.06%) Palo Alto
16 9 (0.87%) BT
16 9 (0.87%) Meraki
17 7 (0.68%) Salesforce