IT Support Jobs

IT Support
UK

The median IT Support salary in the UK is £28,808 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 87 146 316
Rank change year-on-year +59 +170 -69
Permanent jobs requiring an IT Support 3,155 2,311 2,207
As % of all permanent jobs advertised in the UK 3.01% 2.44% 1.31%
As % of the Job Titles category 3.17% 2.68% 1.36%
Number of salaries quoted 2,731 1,308 1,914
10th Percentile £21,250 £23,000 £20,600
25th Percentile £25,000 £26,250 £23,500
Median annual salary (50th Percentile) £28,808 £31,000 £29,000
Median % change year-on-year -7.07% +6.90% -
75th Percentile £35,000 £37,500 £36,000
90th Percentile £42,500 £46,250 £48,750
UK excluding London median annual salary £28,000 £29,000 £27,500
% change year-on-year -3.45% +5.45% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,552 86,380 162,088
% of permanent jobs with a recognized job title 94.85% 91.27% 96.05%
Number of salaries quoted 70,786 55,655 84,889
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,625
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,244
% change year-on-year -6.54% +6.48% +5.78%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 1 June 2024.

Salary histogram for IT Support in the UK

IT Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +70 2,920 £29,000 -7.94% 484
UK excluding London +49 2,698 £28,000 -3.45% 436
South East +79 672 £29,500 -0.72% 100
North of England +60 613 £28,000 +0.90% 127
Work from Home +79 582 £30,481 -4.75% 98
Midlands +82 528 £27,000 -1.82% 81
London +19 400 £35,000 - 56
East of England +39 388 £27,500 -4.35% 50
South West -19 318 £28,000 -6.67% 63
West Midlands +64 284 £27,500 - 34
North West +17 281 £27,750 +8.82% 66
Yorkshire +88 253 £27,500 -4.35% 42
East Midlands +56 234 £26,250 -4.55% 47
Scotland -99 103 £27,500 -3.51% 21
North East +34 79 £32,500 -5.80% 22
Wales +51 71 £27,500 -8.33% 9
Northern Ireland +19 6 £30,000 -11.11% 4

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,585 (50.24%) Windows
2 1,529 (48.46%) Microsoft 365
3 1,503 (47.64%) Microsoft
4 1,195 (37.88%) Active Directory
5 1,049 (33.25%) Social Skills
6 834 (26.43%) Customer Service
7 727 (23.04%) Azure
8 647 (20.51%) Problem-Solving
9 641 (20.32%) Windows Server
10 577 (18.29%) Windows 10
11 514 (16.29%) Microsoft Exchange
12 501 (15.88%) Microsoft Office
13 435 (13.79%) Firewall
14 417 (13.22%) ITIL
15 345 (10.94%) VMware
16 315 (9.98%) Degree
17 297 (9.41%) SharePoint
18 289 (9.16%) Entra ID
19 276 (8.75%) Driving Licence
20 261 (8.27%) DNS
21 243 (7.70%) Microsoft Intune
22 241 (7.64%) VMware Infrastructure
23 239 (7.58%) Hyper-V
24 232 (7.35%) Wireless
25 227 (7.19%) DHCP
26 221 (7.00%) Cisco
27 209 (6.62%) WAN
28 208 (6.59%) Citrix
29 200 (6.34%) Android
30 186 (5.90%) SLA

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 514 (16.29%) Microsoft Exchange
2 297 (9.41%) SharePoint
3 28 (0.89%) Exchange Server 2013
4 20 (0.63%) Skype for Business
5 17 (0.54%) Confluence
5 17 (0.54%) Exchange Server 2010
6 15 (0.48%) Exchange Server 2007
7 13 (0.41%) IIS
8 7 (0.22%) OpenStack
9 6 (0.19%) Exchange Server 2000
10 4 (0.13%) Jupyter
11 3 (0.095%) SAS
11 3 (0.095%) WordPress
12 2 (0.063%) Apache
12 2 (0.063%) Blackberry Enterprise Server
12 2 (0.063%) CMS
12 2 (0.063%) Exchange Server 2003
12 2 (0.063%) Resin
13 1 (0.032%) Site Server
13 1 (0.032%) Tomcat
Applications
1 501 (15.88%) Microsoft Office
2 83 (2.63%) Microsoft Excel
3 16 (0.51%) Microsoft PowerPoint
4 9 (0.29%) Spreadsheet
5 4 (0.13%) Microsoft Project
6 3 (0.095%) Final Cut Pro
6 3 (0.095%) Pro Tools
6 3 (0.095%) SPSS
7 2 (0.063%) Adobe Creative Suite
8 1 (0.032%) PrintSoft PReS
Business Applications
1 10 (0.32%) Dynamics CRM
2 5 (0.16%) Dynamics GP
2 5 (0.16%) Sage X3
3 4 (0.13%) Carpe Diem
4 3 (0.095%) Dynamics NAV
5 2 (0.063%) Epicor Tropos
5 2 (0.063%) Misys Midas
5 2 (0.063%) Oracle Receivables
5 2 (0.063%) Sage 200
6 1 (0.032%) Dynamics AX
6 1 (0.032%) Elite 3E
6 1 (0.032%) Sage 300 ERP
6 1 (0.032%) Visualfiles
Cloud Services
1 1,529 (48.46%) Microsoft 365
2 727 (23.04%) Azure
3 289 (9.16%) Entra ID
4 99 (3.14%) AWS
5 81 (2.57%) OneDrive
6 65 (2.06%) Google Workspace
7 33 (1.05%) Mimecast
8 29 (0.92%) Power Platform
9 23 (0.73%) WhatsApp
10 14 (0.44%) Dynamics 365
11 13 (0.41%) Cloud Computing
12 10 (0.32%) Power Automate
12 10 (0.32%) SaaS
13 9 (0.29%) Amazon EC2
14 7 (0.22%) Nutanix
15 6 (0.19%) PowerApps
15 6 (0.19%) Serverless
16 5 (0.16%) ChatGPT
16 5 (0.16%) iTunes
16 5 (0.16%) Slack
Communications & Networking
1 435 (13.79%) Firewall
2 261 (8.27%) DNS
3 232 (7.35%) Wireless
4 227 (7.19%) DHCP
5 209 (6.62%) WAN
6 184 (5.83%) Wi-Fi
7 177 (5.61%) VPN
8 152 (4.82%) TCP/IP
9 151 (4.79%) LAN
10 120 (3.80%) VoIP
11 97 (3.07%) VLAN
12 91 (2.88%) Internet
13 81 (2.57%) Cisco IOS
14 80 (2.54%) SD-WAN
15 70 (2.22%) SAN
15 70 (2.22%) WebEx
16 53 (1.68%) Network Security
17 44 (1.39%) Remote Desktop
18 23 (0.73%) Broadband
18 23 (0.73%) Skype
Database & Business Intelligence
1 128 (4.06%) SQL Server
2 35 (1.11%) Amazon RDS
3 22 (0.70%) MySQL
3 22 (0.70%) Power BI
4 10 (0.32%) SQL Server Reporting Services
5 8 (0.25%) MariaDB
6 6 (0.19%) PostgreSQL
7 5 (0.16%) DB2
8 4 (0.13%) BusinessObjects
8 4 (0.13%) Metabase
8 4 (0.13%) Oracle Database
9 3 (0.095%) Big Data
9 3 (0.095%) Crystal Reports
9 3 (0.095%) EDRMS
9 3 (0.095%) SQL Server Integration Services
10 2 (0.063%) Oracle Reports
11 1 (0.032%) Amazon QuickSight
11 1 (0.032%) Electronic Patient Records
11 1 (0.032%) Tableau
Development Applications
1 38 (1.20%) JIRA
2 4 (0.13%) Visual Studio Code
3 2 (0.063%) Git
3 2 (0.063%) Hudson
3 2 (0.063%) MSI
3 2 (0.063%) Visual Studio
4 1 (0.032%) Atlassian Bamboo
4 1 (0.032%) Bitbucket
4 1 (0.032%) Jenkins
General
1 1,049 (33.25%) Social Skills
2 179 (5.67%) Finance
3 167 (5.29%) Analytical Skills
4 120 (3.80%) Manufacturing
5 119 (3.77%) Organisational Skills
6 116 (3.68%) Law
7 106 (3.36%) Legal
8 83 (2.63%) Telecoms
9 76 (2.41%) Inclusion and Diversity
10 69 (2.19%) Retail
11 40 (1.27%) Marketing
12 36 (1.14%) Advertising
13 30 (0.95%) Public Sector
14 28 (0.89%) Documentation Skills
15 26 (0.82%) Games
16 25 (0.79%) Banking
17 22 (0.70%) Automotive
17 22 (0.70%) German Language
18 14 (0.44%) Back Office
19 11 (0.35%) Electronics
Libraries, Frameworks & Software Standards
1 10 (0.32%) HTML
2 8 (0.25%) LDAP
3 7 (0.22%) ADSI
3 7 (0.22%) OLE
4 6 (0.19%) .NET
4 6 (0.19%) CSS
4 6 (0.19%) EDI
4 6 (0.19%) X-Windows
5 5 (0.16%) Kafka
6 4 (0.13%) Cocoa
7 3 (0.095%) LAMP
7 3 (0.095%) React
7 3 (0.095%) Software Packaging
8 2 (0.063%) RESTful
8 2 (0.063%) SOAP
8 2 (0.063%) V-Ray
9 1 (0.032%) RESTEasy
9 1 (0.032%) SAML
9 1 (0.032%) XML
Miscellaneous
1 276 (8.75%) Driving Licence
2 145 (4.60%) Self-Motivation
3 124 (3.93%) Video Conferencing
4 88 (2.79%) Management Information System
5 67 (2.12%) Wiki
6 56 (1.77%) Onboarding
7 55 (1.74%) Replication
8 52 (1.65%) Data Centre
9 39 (1.24%) EPoS
10 34 (1.08%) CCTV
11 27 (0.86%) iPad
12 26 (0.82%) Enterprise Storage
12 26 (0.82%) Fat Client
12 26 (0.82%) Thin Client
13 25 (0.79%) Smartphone
14 20 (0.63%) iPhone
15 16 (0.51%) Educational Technology
16 14 (0.44%) Social Media
17 12 (0.38%) Analytical Mindset
17 12 (0.38%) Client/Server
Operating Systems
1 1,585 (50.24%) Windows
2 641 (20.32%) Windows Server
3 577 (18.29%) Windows 10
4 200 (6.34%) Android
5 176 (5.58%) Linux
6 141 (4.47%) Apple iOS
7 128 (4.06%) Mac OS
8 116 (3.68%) Windows Server 2016
9 107 (3.39%) Windows Server 2019
10 75 (2.38%) Windows Server 2012
11 55 (1.74%) Windows 7
12 36 (1.14%) Mac OS X
12 36 (1.14%) Windows Server 2008
13 22 (0.70%) Windows 8
14 20 (0.63%) Unix
15 10 (0.32%) Red Hat Enterprise Linux
16 8 (0.25%) CentOS
17 5 (0.16%) Debian
17 5 (0.16%) Ubuntu
17 5 (0.16%) Windows Server 2003
Processes & Methodologies
1 834 (26.43%) Customer Service
2 647 (20.51%) Problem-Solving
3 417 (13.22%) ITIL
4 182 (5.77%) Cybersecurity
5 163 (5.17%) Service Delivery
6 151 (4.79%) ITSM
7 140 (4.44%) Service Management
8 119 (3.77%) Computer Science
9 114 (3.61%) Time Management
10 108 (3.42%) Mobile Device Management
11 97 (3.07%) Incident Management
12 95 (3.01%) Project Delivery
13 88 (2.79%) Change Management
14 86 (2.73%) Agile
15 85 (2.69%) Continuous Improvement
15 85 (2.69%) Infrastructure Engineering
16 83 (2.63%) Asset Management
17 76 (2.41%) Mathematics
18 75 (2.38%) Business Continuity
19 74 (2.35%) Application Virtualisation
Programming Languages
1 176 (5.58%) SQL
2 102 (3.23%) PowerShell
3 13 (0.41%) PHP
4 12 (0.38%) Bash
5 11 (0.35%) Java
6 9 (0.29%) Python
7 5 (0.16%) JavaScript
7 5 (0.16%) T-SQL
7 5 (0.16%) VB
8 4 (0.13%) C#
9 1 (0.032%) C
9 1 (0.032%) COBOL
9 1 (0.032%) Perl
9 1 (0.032%) VBA
9 1 (0.032%) VBScript
Qualifications
1 315 (9.98%) Degree
2 176 (5.58%) Microsoft Certification
3 92 (2.92%) DBS Check
4 89 (2.82%) Computer Science Degree
5 81 (2.57%) A+ Certification
6 67 (2.12%) Master's Degree
7 57 (1.81%) CCNA
7 57 (1.81%) Cisco Certification
8 54 (1.71%) Security Cleared
9 48 (1.52%) Network+ Certification
10 47 (1.49%) MCSE
11 42 (1.33%) MCP
12 39 (1.24%) Azure Certification
13 33 (1.05%) SC Cleared
14 27 (0.86%) MCSA
15 21 (0.67%) ITIL Certification
16 17 (0.54%) DV Cleared
17 16 (0.51%) ITIL Foundation Certificate
18 14 (0.44%) CompTIA Security+
19 12 (0.38%) MCITP
Quality Assurance & Compliance
1 186 (5.90%) SLA
2 51 (1.62%) GDPR
3 36 (1.14%) Cyber Essentials
4 34 (1.08%) ISO/IEC 27001
5 30 (0.95%) QA
6 9 (0.29%) Sarbanes-Oxley
7 8 (0.25%) Cyber Essentials PLUS
8 6 (0.19%) Accessibility
9 5 (0.16%) PCI DSS
10 3 (0.095%) NIST
11 2 (0.063%) ISO 9001
11 2 (0.063%) PMO
12 1 (0.032%) ISO 14001
12 1 (0.032%) ISO/IEC 20000
System Software
1 1,195 (37.88%) Active Directory
2 241 (7.64%) VMware Infrastructure
3 239 (7.58%) Hyper-V
4 99 (3.14%) VMware ESXi
5 67 (2.12%) XenApp
6 65 (2.06%) Microsoft App-V
7 64 (2.03%) XenDesktop
8 53 (1.68%) Virtual Desktop
9 28 (0.89%) Virtual Machines
10 20 (0.63%) vSphere
11 16 (0.51%) Docker
12 8 (0.25%) Terminal Services
12 8 (0.25%) Virtual Servers
13 4 (0.13%) Citrix Hypervisor
14 3 (0.095%) Firmware
14 3 (0.095%) pfSense
15 2 (0.063%) BitLocker
15 2 (0.063%) Terminal Server
15 2 (0.063%) VMware Server
15 2 (0.063%) VMware Workstation
Systems Management
1 243 (7.70%) Microsoft Intune
2 171 (5.42%) SCCM
3 71 (2.25%) AirWatch
4 34 (1.08%) Jamf Pro
5 13 (0.41%) Cisco CUCM
5 13 (0.41%) Kubernetes
5 13 (0.41%) ServiceCenter
6 11 (0.35%) WSUS
7 10 (0.32%) Autotask
8 8 (0.25%) Ansible
8 8 (0.25%) FortiGate
8 8 (0.25%) PaperCut
9 7 (0.22%) Backup Exec
10 6 (0.19%) Opsgenie
11 5 (0.16%) Systems Management Server (SMS)
12 4 (0.13%) WhatsUp Gold
13 3 (0.095%) NetBackup
13 3 (0.095%) NetCrunch
13 3 (0.095%) Progress Chef
13 3 (0.095%) SCDPM
Vendors
1 1,503 (47.64%) Microsoft
2 345 (10.94%) VMware
3 221 (7.00%) Cisco
4 208 (6.59%) Citrix
5 148 (4.69%) Apple
6 108 (3.42%) Veeam
7 92 (2.92%) Google
8 61 (1.93%) Sophos
9 54 (1.71%) HP
10 52 (1.65%) Meraki
11 37 (1.17%) ServiceNow
12 31 (0.98%) ConnectWise
13 30 (0.95%) Draytek
14 28 (0.89%) Dell
15 25 (0.79%) Aruba
15 25 (0.79%) Palo Alto
16 24 (0.76%) Barracuda Networks
16 24 (0.76%) Bloomberg
16 24 (0.76%) iManage
17 23 (0.73%) Sage