Support Engineer Jobs

Support Engineer
UK

The median Support Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 98 150 279
Rank change year-on-year +52 +129 -106
Permanent jobs requiring a Support Engineer 2,749 2,251 2,522
As % of all permanent jobs advertised in the UK 2.62% 2.38% 1.49%
As % of the Job Titles category 2.76% 2.61% 1.56%
Number of salaries quoted 2,424 1,807 2,191
10th Percentile £24,240 £25,500 £24,250
25th Percentile £26,750 £27,750 £27,500
Median annual salary (50th Percentile) £32,500 £33,500 £34,000
Median % change year-on-year -2.99% -1.47% -
75th Percentile £41,587 £40,375 £45,000
90th Percentile £51,250 £52,000 £57,500
UK excluding London median annual salary £32,500 £32,000 £31,500
% change year-on-year +1.56% +1.59% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,552 86,380 162,088
% of permanent jobs with a recognized job title 94.85% 91.27% 96.05%
Number of salaries quoted 70,786 55,655 84,889
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,625
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,244
% change year-on-year -6.54% +6.48% +5.78%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 1 June 2024.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +59 2,521 £32,500 -1.52% 567
UK excluding London +50 2,303 £32,500 +1.56% 504
South East +17 646 £34,500 +9.52% 161
Work from Home +32 617 £35,750 +2.14% 148
Midlands +67 436 £30,000 +3.45% 63
North of England +52 432 £30,000 -3.70% 102
London +3 408 £40,000 +5.26% 95
South West +23 370 £32,500 +1.56% 72
West Midlands +61 238 £30,500 -5.43% 28
East of England +32 227 £32,000 +0.22% 59
East Midlands +36 194 £30,000 +9.09% 35
North West +9 188 £28,000 -8.77% 55
Yorkshire +63 177 £32,500 +7.44% 35
Scotland -44 89 £28,500 -13.64% 49
North East +34 67 £32,500 -5.80% 14
Wales +36 59 £27,895 -7.02% 4
Northern Ireland +31 33 £35,000 -4.76% 9
Isle of Man - 12 £43,750 -

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 1,398 (50.85%) Windows
2 1,219 (44.34%) Microsoft
3 1,165 (42.38%) Microsoft 365
4 1,028 (37.40%) Active Directory
5 828 (30.12%) Azure
6 825 (30.01%) Social Skills
7 625 (22.74%) Windows Server
8 560 (20.37%) Customer Service
9 538 (19.57%) Problem-Solving
10 480 (17.46%) Firewall
11 462 (16.81%) VMware
12 422 (15.35%) Microsoft Exchange
13 404 (14.70%) Windows 10
14 400 (14.55%) ITIL
15 374 (13.60%) Microsoft Office
16 348 (12.66%) Degree
17 342 (12.44%) SharePoint
18 330 (12.00%) SQL
19 326 (11.86%) VMware Infrastructure
20 319 (11.60%) Finance
21 318 (11.57%) Hyper-V
22 317 (11.53%) Microsoft Intune
23 308 (11.20%) Entra ID
24 281 (10.22%) Linux
25 252 (9.17%) DNS
26 233 (8.48%) Cisco
27 232 (8.44%) Driving Licence
28 219 (7.97%) SLA
29 217 (7.89%) SQL Server
30 208 (7.57%) Analytical Skills

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 422 (15.35%) Microsoft Exchange
2 342 (12.44%) SharePoint
3 33 (1.20%) IIS
4 29 (1.05%) Skype for Business
5 27 (0.98%) Confluence
6 25 (0.91%) Exchange Server 2013
7 24 (0.87%) Apache
8 22 (0.80%) Exchange Server 2010
9 14 (0.51%) Exchange Server 2007
9 14 (0.51%) SharePoint 2010
9 14 (0.51%) SharePoint 2013
10 11 (0.40%) Tomcat
11 9 (0.33%) CMS
11 9 (0.33%) WebSphere
12 6 (0.22%) Exchange Server 2000
13 5 (0.18%) WordPress
14 4 (0.15%) JBoss
14 4 (0.15%) Jupyter
14 4 (0.15%) SAS
15 3 (0.11%) IBM Domino
Applications
1 374 (13.60%) Microsoft Office
2 98 (3.56%) Microsoft Excel
3 41 (1.49%) Microsoft PowerPoint
4 7 (0.25%) Spreadsheet
5 4 (0.15%) Microsoft Project
6 3 (0.11%) InfoPath
6 3 (0.11%) SPSS
6 3 (0.11%) Trello
7 2 (0.073%) AutoCAD
7 2 (0.073%) MS Visio
7 2 (0.073%) Revit
Business Applications
1 9 (0.33%) Dynamics CRM
2 5 (0.18%) Sage X3
2 5 (0.18%) Salesforce CRM
3 3 (0.11%) Eikon
4 2 (0.073%) Oracle Receivables
5 1 (0.036%) Carpe Diem
5 1 (0.036%) Dynamics AX
5 1 (0.036%) Dynamics NAV
5 1 (0.036%) Elite 3E
5 1 (0.036%) Endur
5 1 (0.036%) Findur
5 1 (0.036%) JDE EnterpriseOne
5 1 (0.036%) Remedy ITSM
Cloud Services
1 1,165 (42.38%) Microsoft 365
2 828 (30.12%) Azure
3 308 (11.20%) Entra ID
4 149 (5.42%) AWS
5 137 (4.98%) OneDrive
6 60 (2.18%) SaaS
7 55 (2.00%) GCP
8 39 (1.42%) Mimecast
9 38 (1.38%) Dynamics 365
10 35 (1.27%) IaaS
11 33 (1.20%) Google Workspace
12 32 (1.16%) Power Platform
13 22 (0.80%) PaaS
14 21 (0.76%) WhatsApp
15 12 (0.44%) OpenShift
16 11 (0.40%) Cloud Computing
17 10 (0.36%) Azure Sentinel
17 10 (0.36%) Power Automate
18 9 (0.33%) Amazon EC2
18 9 (0.33%) PowerApps
Communications & Networking
1 480 (17.46%) Firewall
2 252 (9.17%) DNS
3 188 (6.84%) Wi-Fi
4 183 (6.66%) DHCP
5 174 (6.33%) WAN
6 171 (6.22%) VPN
7 169 (6.15%) TCP/IP
8 158 (5.75%) LAN
9 138 (5.02%) Wireless
10 130 (4.73%) VoIP
11 122 (4.44%) SAN
12 113 (4.11%) VLAN
13 75 (2.73%) Remote Desktop
14 72 (2.62%) Internet
15 56 (2.04%) Network Security
16 34 (1.24%) Skype
17 32 (1.16%) Cisco IOS
18 31 (1.13%) PBX
19 26 (0.95%) NAS
20 24 (0.87%) Ethernet
Database & Business Intelligence
1 217 (7.89%) SQL Server
2 70 (2.55%) MySQL
3 56 (2.04%) Amazon RDS
4 39 (1.42%) PostgreSQL
5 22 (0.80%) MongoDB
6 19 (0.69%) Relational Database
7 11 (0.40%) Power BI
8 10 (0.36%) DB2
8 10 (0.36%) MariaDB
9 7 (0.25%) Oracle Database
10 5 (0.18%) Pentaho
10 5 (0.18%) SQL Server Analysis Services
10 5 (0.18%) SQL Server Reporting Services
11 4 (0.15%) Azure SQL Database
11 4 (0.15%) GIS
11 4 (0.15%) Metabase
11 4 (0.15%) SQL Server Integration Services
12 3 (0.11%) Big Data
12 3 (0.11%) Data Lake
12 3 (0.11%) EDRMS
Development Applications
1 80 (2.91%) JIRA
2 17 (0.62%) Bitbucket
3 14 (0.51%) Eclipse
4 12 (0.44%) IBM UrbanCode
4 12 (0.44%) Jenkins
5 10 (0.36%) Git
6 9 (0.33%) Visual Studio
7 4 (0.15%) GitLab
7 4 (0.15%) Visual Studio Code
8 3 (0.11%) MSI
8 3 (0.11%) Octopus Deploy
8 3 (0.11%) TeamCity
9 2 (0.073%) HP UFT
9 2 (0.073%) Hudson
9 2 (0.073%) IntelliJ
9 2 (0.073%) JMeter
9 2 (0.073%) LoadRunner
9 2 (0.073%) MSTest
9 2 (0.073%) Selenium
9 2 (0.073%) Team Foundation Server
General
1 825 (30.01%) Social Skills
2 319 (11.60%) Finance
3 208 (7.57%) Analytical Skills
4 171 (6.22%) Telecoms
5 135 (4.91%) Manufacturing
6 134 (4.87%) Organisational Skills
7 94 (3.42%) Law
8 57 (2.07%) Documentation Skills
9 56 (2.04%) Public Sector
10 55 (2.00%) Inclusion and Diversity
11 54 (1.96%) Retail
12 49 (1.78%) Electronics
13 47 (1.71%) Marketing
14 45 (1.64%) Banking
15 44 (1.60%) Legal
16 40 (1.46%) Automotive
17 32 (1.16%) Pharmaceutical
18 28 (1.02%) Military
19 23 (0.84%) Games
20 17 (0.62%) Presentation Skills
Libraries, Frameworks & Software Standards
1 64 (2.33%) .NET
2 50 (1.82%) REST
3 48 (1.75%) Web Services
4 42 (1.53%) SOAP
5 40 (1.46%) CSS
6 37 (1.35%) HTML
7 26 (0.95%) XML
8 13 (0.47%) Ajax
8 13 (0.47%) AngularJS
8 13 (0.47%) JDBC
8 13 (0.47%) ODBC
8 13 (0.47%) XHTML
9 12 (0.44%) JSON
10 10 (0.36%) .NET Framework
10 10 (0.36%) Kafka
11 9 (0.33%) ASP.NET
11 9 (0.33%) LAPP Stack
11 9 (0.33%) LDAP
12 8 (0.29%) HTML5
13 7 (0.25%) React
Miscellaneous
1 232 (8.44%) Driving Licence
2 86 (3.13%) Self-Motivation
3 65 (2.36%) Onboarding
4 61 (2.22%) Data Centre
5 59 (2.15%) Replication
6 57 (2.07%) Management Information System
7 51 (1.86%) Clustering
8 43 (1.56%) Video Conferencing
9 36 (1.31%) Smartphone
10 32 (1.16%) Enterprise Storage
10 32 (1.16%) EPoS
10 32 (1.16%) Fat Client
10 32 (1.16%) Thin Client
11 29 (1.05%) CCTV
11 29 (1.05%) Enterprise Software
11 29 (1.05%) Public Cloud
12 19 (0.69%) Client/Server
12 19 (0.69%) iPhone
13 18 (0.65%) iPad
14 17 (0.62%) Foreign Exchange (FX)
Operating Systems
1 1,398 (50.85%) Windows
2 625 (22.74%) Windows Server
3 404 (14.70%) Windows 10
4 281 (10.22%) Linux
5 142 (5.17%) Mac OS
6 132 (4.80%) Windows Server 2012
7 94 (3.42%) Windows Server 2016
8 84 (3.06%) Windows 7
9 81 (2.95%) Windows Server 2019
10 73 (2.66%) Android
11 67 (2.44%) Apple iOS
12 44 (1.60%) Unix
12 44 (1.60%) Windows Server 2008
13 35 (1.27%) AIX
14 32 (1.16%) Mac OS X
15 27 (0.98%) CentOS
16 18 (0.65%) Ubuntu
16 18 (0.65%) Windows 8
17 11 (0.40%) Debian
17 11 (0.40%) VMS
Processes & Methodologies
1 560 (20.37%) Customer Service
2 538 (19.57%) Problem-Solving
3 400 (14.55%) ITIL
4 205 (7.46%) Infrastructure Engineering
5 114 (4.15%) Cybersecurity
6 107 (3.89%) Incident Management
7 101 (3.67%) Continuous Improvement
8 99 (3.60%) Mentoring
9 98 (3.56%) Service Delivery
9 98 (3.56%) Service Management
10 95 (3.46%) Customer Experience
11 88 (3.20%) Time Management
12 87 (3.16%) Computer Science
13 86 (3.13%) Agile
14 84 (3.06%) Customer Requirements
15 67 (2.44%) Asset Management
16 64 (2.33%) Migration
16 64 (2.33%) Project Delivery
17 63 (2.29%) ITSM
18 61 (2.22%) Change Management
Programming Languages
1 330 (12.00%) SQL
2 169 (6.15%) PowerShell
3 78 (2.84%) C#
4 70 (2.55%) Java
5 68 (2.47%) Python
6 42 (1.53%) VB
7 38 (1.38%) JavaScript
8 32 (1.16%) Bash
9 30 (1.09%) C++
10 29 (1.05%) C
11 23 (0.84%) T-SQL
12 14 (0.51%) Perl
13 13 (0.47%) ActionScript
13 13 (0.47%) PL/SQL
14 12 (0.44%) Groovy
15 9 (0.33%) Shell Script
16 8 (0.29%) PHP
17 7 (0.25%) XPath
18 5 (0.18%) VBA
19 4 (0.15%) VBScript
Qualifications
1 348 (12.66%) Degree
2 186 (6.77%) Microsoft Certification
3 175 (6.37%) Security Cleared
4 89 (3.24%) SC Cleared
5 87 (3.16%) Cisco Certification
6 84 (3.06%) CCNA
7 74 (2.69%) DBS Check
8 66 (2.40%) Computer Science Degree
9 51 (1.86%) A+ Certification
9 51 (1.86%) ITIL Certification
10 48 (1.75%) Azure Certification
10 48 (1.75%) MCP
11 41 (1.49%) DV Cleared
11 41 (1.49%) MCSE
12 37 (1.35%) Network+ Certification
13 34 (1.24%) HNC
13 34 (1.24%) ITIL Foundation Certificate
14 29 (1.05%) Master's Degree
15 22 (0.80%) MBA
16 21 (0.76%) BPSS Clearance
Quality Assurance & Compliance
1 219 (7.97%) SLA
2 58 (2.11%) GDPR
3 21 (0.76%) PCI DSS
4 19 (0.69%) Cyber Essentials
5 15 (0.55%) ISO/IEC 27001
6 7 (0.25%) QA
7 5 (0.18%) Accessibility
8 3 (0.11%) ISO 9001
9 2 (0.073%) ISO 14001
9 2 (0.073%) NIST
10 1 (0.036%) Cyber Essentials PLUS
10 1 (0.036%) GxP
System Software
1 1,028 (37.40%) Active Directory
2 326 (11.86%) VMware Infrastructure
3 318 (11.57%) Hyper-V
4 81 (2.95%) VMware ESXi
5 50 (1.82%) vSphere
6 40 (1.46%) XenApp
7 28 (1.02%) Virtual Desktop
8 25 (0.91%) XenDesktop
9 23 (0.84%) KVM
10 22 (0.80%) Virtual Machines
11 19 (0.69%) Firmware
12 16 (0.58%) Terminal Services
13 12 (0.44%) Docker
13 12 (0.44%) OpenSSH
14 8 (0.29%) VMware Workstation
15 7 (0.25%) NFS
16 6 (0.22%) Virtual Servers
16 6 (0.22%) VMware NSX
17 4 (0.15%) Citrix Hypervisor
18 2 (0.073%) pfSense
Systems Management
1 317 (11.53%) Microsoft Intune
2 166 (6.04%) SCCM
3 32 (1.16%) Jamf Pro
3 32 (1.16%) vCenter Server
4 19 (0.69%) Backup Exec
4 19 (0.69%) NetBackup
5 18 (0.65%) Terraform
6 15 (0.55%) Ansible
6 15 (0.55%) Cisco CUCM
7 13 (0.47%) Progress Chef
7 13 (0.47%) ServiceCenter
7 13 (0.47%) WMI
8 12 (0.44%) IBM BigFix
8 12 (0.44%) PowerCLI
9 11 (0.40%) Autotask
10 10 (0.36%) Failover Clustering
10 10 (0.36%) Grafana
11 9 (0.33%) Kubernetes
11 9 (0.33%) SCOM
12 8 (0.29%) Microsoft Data Protection Manager
Vendors
1 1,219 (44.34%) Microsoft
2 462 (16.81%) VMware
3 233 (8.48%) Cisco
4 201 (7.31%) Citrix
5 138 (5.02%) Apple
6 124 (4.51%) Veeam
7 101 (3.67%) HP
8 81 (2.95%) Dell
8 81 (2.95%) Oracle
9 75 (2.73%) Google
10 66 (2.40%) Sophos
11 55 (2.00%) Meraki
12 47 (1.71%) IBM
13 44 (1.60%) ServiceNow
14 34 (1.24%) ConnectWise
14 34 (1.24%) SAP
15 33 (1.20%) Fortinet
16 32 (1.16%) Draytek
16 32 (1.16%) Palo Alto
17 26 (0.95%) Splunk