SLA Contracts in the UK excluding London

Service Level Agreement (SLA)
UK > UK excluding London

The table below provides summary statistics for contract job vacancies advertised in the UK excluding London requiring SLA skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited SLA over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 90 102 96
Rank change year-on-year +12 -6 +29
Contract jobs citing SLA 476 538 834
As % of all contract jobs advertised in the UK excluding London 2.23% 2.37% 2.74%
As % of the Quality Assurance & Compliance category 15.93% 16.02% 18.86%
Number of daily rates quoted 196 280 528
10th Percentile £150 £132 £124
25th Percentile £200 £170 £157
Median daily rate (50th Percentile) £288 £275 £261
Median % change year-on-year +4.64% +5.26% -14.69%
75th Percentile £438 £461 £444
90th Percentile £550 £550 £550
UK median daily rate £340 £298 £360
% change year-on-year +14.29% -17.36% -10.00%
Number of hourly rates quoted 65 58 87
10th Percentile £11.00 £12.85 £10.77
25th Percentile £12.00 £13.47 £12.15
Median hourly rate £13.85 £18.23 £16.25
Median % change year-on-year -24.01% +12.15% +25.00%
75th Percentile £18.00 £37.50 £18.70
90th Percentile £25.36 £47.30 £22.70
UK median hourly rate £14.97 £18.50 £16.50
% change year-on-year -19.08% +12.12% +21.75%

All Quality Assurance and Compliance Skills
UK excluding London

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills in the UK excluding London.

Contract vacancies with a requirement for quality assurance or compliance skills 2,989 3,358 4,421
As % of all contract IT jobs advertised in the UK excluding London 14.02% 14.80% 14.55%
Number of daily rates quoted 1,712 2,194 3,095
10th Percentile £250 £225 £206
25th Percentile £363 £363 £345
Median daily rate (50th Percentile) £475 £486 £455
Median % change year-on-year -2.26% +6.81% +7.06%
75th Percentile £581 £588 £575
90th Percentile £675 £680 £650
UK median daily rate £510 £525 £515
% change year-on-year -2.86% +1.94% +8.42%
Number of hourly rates quoted 356 198 198
10th Percentile £10.95 £13.16 £11.50
25th Percentile £12.72 £18.02 £15.13
Median hourly rate £19.18 £37.50 £22.40
Median % change year-on-year -48.87% +67.45% +7.67%
75th Percentile £48.75 £64.69 £48.71
90th Percentile £70.00 £78.18 £68.75
UK median hourly rate £23.80 £37.75 £27.73
% change year-on-year -36.95% +36.13% +32.05%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing SLA in the UK excluding London.

Daily rate trend for SLA in the UK excluding London

SLA
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing SLA in the UK excluding London over the 6 months to 12 June 2024.

Daily rate histogram for SLA in the UK excluding London

SLA
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing SLA in the UK excluding London.

Hourly rate trend for SLA in the UK excluding London

SLA
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing SLA in the UK excluding London over the 6 months to 12 June 2024.

Hourly rate histogram for SLA in the UK excluding London

SLA
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East -16 137 £295 +16.83% 77
North of England +5 121 £504 +52.15% 89
North West +33 94 £538 +19.44% 54
South West +32 67 £275 +29.41% 41
Midlands +18 62 £250 -23.08% 68
West Midlands +18 48 £245 -30.99% 51
Wales +32 31 £135 -50.91% 9
Scotland +57 29 £340 +100.00% 19
Yorkshire -25 26 £450 +80.00% 25
East of England -42 22 £265 -3.64% 42
East Midlands +8 14 £270 -10.00% 17
Northern Ireland 0 8 £185 -1.99% 9
North East +5 1 - - 10
SLA
UK

SLA
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (3.99%) Microsoft Exchange
2 11 (2.31%) SharePoint
3 6 (1.26%) Oracle Self-Service HR
3 6 (1.26%) Oracle Workflow
4 3 (0.63%) IIS
4 3 (0.63%) Tomcat
5 2 (0.42%) OpenStack
6 1 (0.21%) Alfresco
6 1 (0.21%) JBoss
6 1 (0.21%) Red Hat Fuse
6 1 (0.21%) Skype for Business
Applications
1 68 (14.29%) Microsoft Office
2 41 (8.61%) Microsoft Excel
3 19 (3.99%) Microsoft PowerPoint
4 6 (1.26%) Spreadsheet
5 3 (0.63%) Adobe Creative Suite
6 2 (0.42%) MS Visio
7 1 (0.21%) PTC Creo
7 1 (0.21%) Windchill
Business Applications
1 6 (1.26%) Oracle HRMS
2 5 (1.05%) Remedy ITSM
3 1 (0.21%) assyst
Cloud Services
1 61 (12.82%) Microsoft 365
2 18 (3.78%) Azure
3 12 (2.52%) Power Platform
4 9 (1.89%) OneDrive
5 6 (1.26%) AWS
5 6 (1.26%) Entra ID
6 3 (0.63%) Serverless
6 3 (0.63%) WhatsApp
7 2 (0.42%) Azure Functions
7 2 (0.42%) Azure Monitor
7 2 (0.42%) Cloud Computing
7 2 (0.42%) Dynamics 365
8 1 (0.21%) Amazon ECS
8 1 (0.21%) Amazon EKS
8 1 (0.21%) IaaS
8 1 (0.21%) Power Automate
8 1 (0.21%) PowerApps
8 1 (0.21%) Yammer
Communications & Networking
1 32 (6.72%) LAN
2 24 (5.04%) VPN
3 20 (4.20%) Firewall
4 18 (3.78%) WAN
5 15 (3.15%) Remote Desktop
5 15 (3.15%) Wireless
6 13 (2.73%) Wi-Fi
7 12 (2.52%) SAN
7 12 (2.52%) VoIP
8 9 (1.89%) TCP/IP
9 6 (1.26%) DNS
9 6 (1.26%) Internet
9 6 (1.26%) MPLS
9 6 (1.26%) PSTN
9 6 (1.26%) Radio Access Network
10 5 (1.05%) Cisco ASA
10 5 (1.05%) Cisco ISE
10 5 (1.05%) DHCP
10 5 (1.05%) Network Security
11 4 (0.84%) Ethernet
Database & Business Intelligence
1 9 (1.89%) Power BI
2 4 (0.84%) PostgreSQL
3 2 (0.42%) GIS
3 2 (0.42%) Tableau
4 1 (0.21%) Data Warehouse
4 1 (0.21%) InterSystems Cache
4 1 (0.21%) Relational Database
4 1 (0.21%) SQL Server
Development Applications
1 6 (1.26%) JIRA
2 3 (0.63%) Git
2 3 (0.63%) Mocha
3 1 (0.21%) Cypress.io
3 1 (0.21%) GoCD
3 1 (0.21%) Jenkins
3 1 (0.21%) JUnit
3 1 (0.21%) SQL Server Management Studio (SSMS)
3 1 (0.21%) Yeoman
General
1 232 (48.74%) Social Skills
2 76 (15.97%) Analytical Skills
3 60 (12.61%) Finance
4 46 (9.66%) Public Sector
4 46 (9.66%) Telecoms
5 20 (4.20%) Marketing
6 17 (3.57%) Mandarin Language
7 16 (3.36%) Manufacturing
8 14 (2.94%) Retail
9 13 (2.73%) Organisational Skills
10 12 (2.52%) Electronics
11 11 (2.31%) Police
12 8 (1.68%) Legal
13 7 (1.47%) Presentation Skills
14 5 (1.05%) Banking
15 4 (0.84%) Pharmaceutical
16 3 (0.63%) Aerospace
16 3 (0.63%) Front Office
16 3 (0.63%) Inclusion and Diversity
16 3 (0.63%) Law
Job Titles
1 97 (20.38%) Analyst
2 69 (14.50%) Service Analyst
3 63 (13.24%) Service Desk Analyst
4 51 (10.71%) Support Engineer
5 45 (9.45%) Service Desk Agent
6 29 (6.09%) IT Support
7 26 (5.46%) 1st Line Support
8 24 (5.04%) Lead
9 19 (3.99%) Network Engineer
9 19 (3.99%) Technical Support
10 17 (3.57%) Data Centre Engineer
11 15 (3.15%) 2nd Line Support
11 15 (3.15%) Delivery Manager
11 15 (3.15%) IT Engineer
12 14 (2.94%) Architect
12 14 (2.94%) Network Architect
12 14 (2.94%) Support Analyst
13 12 (2.52%) Desktop Engineer
13 12 (2.52%) Field Engineer
13 12 (2.52%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 6 (1.26%) .NET
2 4 (0.84%) Jest
2 4 (0.84%) Node.js
2 4 (0.84%) React
2 4 (0.84%) Web Services
3 3 (0.63%) Redux
3 3 (0.63%) Ruby on Rails
4 2 (0.42%) HTML
4 2 (0.42%) Spring Boot
5 1 (0.21%) AngularJS
5 1 (0.21%) Apache Camel
5 1 (0.21%) Elastic Stack
5 1 (0.21%) REST
5 1 (0.21%) RESTful
5 1 (0.21%) SOAP
5 1 (0.21%) Spring
5 1 (0.21%) WebRTC
Miscellaneous
1 37 (7.77%) Data Centre
2 20 (4.20%) Management Information System
3 11 (2.31%) CMDB
3 11 (2.31%) Distributed Systems
4 7 (1.47%) Clustering
4 7 (1.47%) Digital Signage
4 7 (1.47%) Driving Licence
4 7 (1.47%) Self-Motivation
5 5 (1.05%) BYOD
5 5 (1.05%) Private Cloud
5 5 (1.05%) Video Conferencing
6 4 (0.84%) CCTV
6 4 (0.84%) Data Protection Act
7 2 (0.42%) Chip and PIN
7 2 (0.42%) Freedom of Information
7 2 (0.42%) NHS
7 2 (0.42%) Security Operations Centre
7 2 (0.42%) Security Posture
8 1 (0.21%) Analytical Mindset
8 1 (0.21%) Onboarding
Operating Systems
1 117 (24.58%) Windows
2 45 (9.45%) Windows 10
3 18 (3.78%) Linux
4 17 (3.57%) Windows 7
5 15 (3.15%) Unix
6 13 (2.73%) Apple iOS
7 10 (2.10%) Windows Server
8 9 (1.89%) Mac OS
9 7 (1.47%) Red Hat Enterprise Linux
10 6 (1.26%) Android
10 6 (1.26%) Mac OS X
10 6 (1.26%) Solaris
11 5 (1.05%) Windows Server 2016
12 3 (0.63%) Ubuntu
12 3 (0.63%) Windows Server 2019
Processes & Methodologies
1 168 (35.29%) Problem-Solving
2 146 (30.67%) Customer Service
3 81 (17.02%) Service Delivery
4 80 (16.81%) ITIL
5 38 (7.98%) Continuous Improvement
6 36 (7.56%) Customer Requirements
7 33 (6.93%) Root Cause Analysis
8 32 (6.72%) Project Delivery
8 32 (6.72%) Service Management
9 31 (6.51%) Agile
10 29 (6.09%) Incident Management
10 29 (6.09%) Stakeholder Management
11 27 (5.67%) Coaching
11 27 (5.67%) Time Management
12 25 (5.25%) Business Intelligence
13 22 (4.62%) Line Management
14 20 (4.20%) Change Management
15 18 (3.78%) ITSM
16 17 (3.57%) Roadmaps
17 16 (3.36%) Preventative Maintenance
Programming Languages
1 24 (5.04%) SQL
2 10 (2.10%) PowerShell
3 3 (0.63%) Java
3 3 (0.63%) JavaScript
3 3 (0.63%) Ruby
3 3 (0.63%) VB.NET
4 2 (0.42%) C++
4 2 (0.42%) Kusto Query Language
4 2 (0.42%) Search Processing Language
5 1 (0.21%) Python
5 1 (0.21%) TypeScript
Qualifications
1 166 (34.87%) Security Cleared
2 109 (22.90%) SC Cleared
3 46 (9.66%) Degree
4 42 (8.82%) DV Cleared
5 23 (4.83%) Cisco Certification
6 22 (4.62%) BPSS Clearance
7 16 (3.36%) CCNA
7 16 (3.36%) CCNP
8 11 (2.31%) Microsoft Certification
9 8 (1.68%) MCSE
10 7 (1.47%) RHCE
11 6 (1.26%) ITIL Certification
12 5 (1.05%) CCSA
12 5 (1.05%) Computer Science Degree
12 5 (1.05%) JNCIA
13 4 (0.84%) MCSA
14 3 (0.63%) BC Cleared
14 3 (0.63%) JNCIS
15 2 (0.42%) ISEB Practitioner
15 2 (0.42%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (2.10%) Disclosure Scotland
2 9 (1.89%) QA
3 5 (1.05%) Accessibility
4 3 (0.63%) ISO 9001
4 3 (0.63%) ISO/IEC 20000
5 2 (0.42%) Data Quality
5 2 (0.42%) GDPR
5 2 (0.42%) NIST
6 1 (0.21%) Cyber Essentials
6 1 (0.21%) ISO/IEC 27001
System Software
1 66 (13.87%) Active Directory
2 17 (3.57%) VMware Infrastructure
3 13 (2.73%) Hyper-V
4 7 (1.47%) KVM
4 7 (1.47%) Virtual Machines
5 5 (1.05%) Virtual Desktop
5 5 (1.05%) vSphere
6 4 (0.84%) Firmware
7 1 (0.21%) BitLocker
7 1 (0.21%) Docker
7 1 (0.21%) Microsoft Virtual Server
7 1 (0.21%) Virtual Servers
7 1 (0.21%) VMware ESXi
Systems Management
1 31 (6.51%) SCCM
2 12 (2.52%) Microsoft Intune
3 5 (1.05%) Kubernetes
3 5 (1.05%) WSUS
4 4 (0.84%) WhatsUp Gold
5 3 (0.63%) AirWatch
6 2 (0.42%) Ansible
6 2 (0.42%) SCOM
6 2 (0.42%) Systems Management Server (SMS)
6 2 (0.42%) SysTrack
7 1 (0.21%) Active Directory Federation Services
7 1 (0.21%) OPNET
7 1 (0.21%) Terraform
Vendors
1 145 (30.46%) Microsoft
2 45 (9.45%) ServiceNow
3 29 (6.09%) Cisco
4 21 (4.41%) VMware
5 17 (3.57%) Dell
6 15 (3.15%) HP
7 14 (2.94%) Apple
7 14 (2.94%) SAP
8 11 (2.31%) BT
8 11 (2.31%) Juniper
9 7 (1.47%) Oracle
9 7 (1.47%) Red Hat
9 7 (1.47%) Remedy
10 6 (1.26%) Palo Alto
11 5 (1.05%) Blue Coat
11 5 (1.05%) CheckPoint
11 5 (1.05%) Computacenter
12 4 (0.84%) BMC
12 4 (0.84%) Cadence
12 4 (0.84%) Huawei