Service Desk Engineer
UK

The median Service Desk Engineer salary in the UK is £31,500 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 770 836 1098
Rank change year-on-year +66 +262 -295
Permanent jobs requiring a Service Desk Engineer 114 139 144
As % of all permanent jobs advertised in the UK 0.11% 0.14% 0.088%
As % of the Job Titles category 0.12% 0.15% 0.092%
Number of salaries quoted 109 137 128
10th Percentile £23,500 £22,750 £21,250
25th Percentile £25,500 £26,250 £24,000
Median annual salary (50th Percentile) £31,500 £28,500 £28,250
Median % change year-on-year +10.53% +0.88% +13.00%
75th Percentile £36,500 £35,000 £35,000
90th Percentile £38,000 £37,200 £45,000
UK excluding London median annual salary £31,500 £27,500 £26,500
% change year-on-year +14.55% +3.77% +6.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,627 91,047 156,403
% of permanent jobs with a recognized job title 94.71% 91.54% 96.08%
Number of salaries quoted 67,562 57,571 85,106
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,750 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Service Desk Engineer
Job Vacancy Trend

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Engineer.

Salary trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Histogram

Salary distribution for jobs citing Service Desk Engineer over the 6 months to 20 May 2024.

Salary histogram for Service Desk Engineer in the UK

Service Desk Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -29 100 £31,500 +14.55% 53
England +58 98 £30,000 +9.09% 59
South East -7 21 £31,500 +5.00% 8
Work from Home +78 20 £30,000 - 22
North of England +26 19 £26,000 -5.45% 12
South West -12 19 £36,000 +38.46% 12
Midlands -8 18 £24,000 -12.73% 8
Northern Ireland +46 16 £35,000 +7.69% 1
West Midlands +22 16 £24,000 -20.00% 5
London +106 14 £32,500 -7.14% 10
North West +1 13 £26,000 -25.71% 2
East of England +2 7 £25,000 -9.09% 11
Yorkshire +71 5 £30,000 +9.09% 7
East Midlands -28 2 £30,750 +17.14% 3
North East -2 1 £30,000 - 4

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2024, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Engineer in the job title.

1 98 (85.96%) Microsoft 365
2 76 (66.67%) Active Directory
3 72 (63.16%) Microsoft
4 43 (37.72%) Windows
4 43 (37.72%) Social Skills
5 42 (36.84%) Customer Service
6 41 (35.96%) SharePoint
7 33 (28.95%) Azure
8 28 (24.56%) Analytical Skills
9 27 (23.68%) SLA
10 24 (21.05%) Microsoft Exchange
11 22 (19.30%) Service Management
11 22 (19.30%) Mentoring
12 21 (18.42%) Incident Management
13 20 (17.54%) Law
13 20 (17.54%) Entra ID
14 19 (16.67%) ITIL
15 18 (15.79%) Customer Experience
16 17 (14.91%) Public Sector
16 17 (14.91%) Finance
16 17 (14.91%) Marketing
17 16 (14.04%) Manufacturing
17 16 (14.04%) VMware
17 16 (14.04%) Coaching
18 15 (13.16%) Windows Server
18 15 (13.16%) Telecoms
19 14 (12.28%) SAP
19 14 (12.28%) Business Intelligence
19 14 (12.28%) Electronics
19 14 (12.28%) Programme Management

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (35.96%) SharePoint
2 24 (21.05%) Microsoft Exchange
3 1 (0.88%) CMS
Applications
1 11 (9.65%) Microsoft Office
Business Applications
1 1 (0.88%) Elite 3E
Cloud Services
1 98 (85.96%) Microsoft 365
2 33 (28.95%) Azure
3 20 (17.54%) Entra ID
4 14 (12.28%) AWS
5 9 (7.89%) OneDrive
6 6 (5.26%) Cloud Computing
7 1 (0.88%) Google Workspace
7 1 (0.88%) PaaS
7 1 (0.88%) SaaS
7 1 (0.88%) WhatsApp
Communications & Networking
1 12 (10.53%) VPN
2 9 (7.89%) Firewall
3 7 (6.14%) LAN
4 6 (5.26%) DHCP
4 6 (5.26%) DNS
4 6 (5.26%) VLAN
4 6 (5.26%) WAN
5 5 (4.39%) Remote Desktop
5 5 (4.39%) Wi-Fi
6 4 (3.51%) SAN
7 3 (2.63%) IPsec
7 3 (2.63%) TCP/IP
8 2 (1.75%) Wireless
9 1 (0.88%) Ethernet
9 1 (0.88%) Unified Communications
9 1 (0.88%) VoIP
Database & Business Intelligence
1 2 (1.75%) SQL Server
General
1 43 (37.72%) Social Skills
2 28 (24.56%) Analytical Skills
3 20 (17.54%) Law
4 17 (14.91%) Finance
4 17 (14.91%) Marketing
4 17 (14.91%) Public Sector
5 16 (14.04%) Manufacturing
6 15 (13.16%) Telecoms
7 14 (12.28%) Electronics
8 3 (2.63%) Legal
8 3 (2.63%) Local Government
9 2 (1.75%) Fire and Rescue
10 1 (0.88%) Pharmaceutical
10 1 (0.88%) Retail
Miscellaneous
1 10 (8.77%) Driving Licence
2 4 (3.51%) Onboarding
2 4 (3.51%) Replication
2 4 (3.51%) Self-Motivation
3 2 (1.75%) Management Information System
3 2 (1.75%) Smartphone
4 1 (0.88%) Blackberry
4 1 (0.88%) Client/Server
4 1 (0.88%) CMDB
4 1 (0.88%) EPoS
4 1 (0.88%) NHS
4 1 (0.88%) Social Media
Operating Systems
1 43 (37.72%) Windows
2 15 (13.16%) Windows Server
3 13 (11.40%) Android
3 13 (11.40%) Windows 10
4 12 (10.53%) Apple iOS
5 6 (5.26%) Mac OS
6 2 (1.75%) Linux
7 1 (0.88%) Mac OS X
7 1 (0.88%) VMS
7 1 (0.88%) Windows 7
7 1 (0.88%) Windows 8
7 1 (0.88%) Windows Server 2003
Processes & Methodologies
1 42 (36.84%) Customer Service
2 22 (19.30%) Mentoring
2 22 (19.30%) Service Management
3 21 (18.42%) Incident Management
4 19 (16.67%) ITIL
5 18 (15.79%) Customer Experience
6 16 (14.04%) Coaching
7 14 (12.28%) Business Intelligence
7 14 (12.28%) Digital Marketing
7 14 (12.28%) Programme Management
8 11 (9.65%) Problem-Solving
8 11 (9.65%) Roadmaps
8 11 (9.65%) Ticket Management
9 8 (7.02%) Infrastructure Engineering
9 8 (7.02%) Service Delivery
10 6 (5.26%) ITSM
11 4 (3.51%) Innovative Thinking
11 4 (3.51%) Problem Management
11 4 (3.51%) Remote Monitoring and Management
12 3 (2.63%) Agile
Programming Languages
1 3 (2.63%) PowerShell
Qualifications
1 4 (3.51%) A+ Certification
1 4 (3.51%) MCP
2 3 (2.63%) CCA
2 3 (2.63%) Citrix Certification
2 3 (2.63%) Microsoft Certification
3 2 (1.75%) MCITP
4 1 (0.88%) CCNA
4 1 (0.88%) Cisco Certification
4 1 (0.88%) Degree
4 1 (0.88%) ITIL Certification
4 1 (0.88%) MOS
Quality Assurance & Compliance
1 27 (23.68%) SLA
System Software
1 76 (66.67%) Active Directory
2 9 (7.89%) VMware Infrastructure
3 8 (7.02%) Hyper-V
4 3 (2.63%) XenApp
4 3 (2.63%) XenDesktop
5 2 (1.75%) GPFS
6 1 (0.88%) Virtual Desktop
6 1 (0.88%) vSphere
Systems Management
1 4 (3.51%) Microsoft Intune
2 3 (2.63%) Backup Exec
2 3 (2.63%) Symantec Endpoint Protection
3 2 (1.75%) Jamf Pro
4 1 (0.88%) Active Directory Federation Services
4 1 (0.88%) FortiGate
4 1 (0.88%) N-central
4 1 (0.88%) SCCM
4 1 (0.88%) SCOM
Vendors
1 72 (63.16%) Microsoft
2 16 (14.04%) VMware
3 14 (12.28%) SAP
4 5 (4.39%) Apple
4 5 (4.39%) Citrix
4 5 (4.39%) Dell
5 4 (3.51%) Veeam
6 3 (2.63%) Fortinet
6 3 (2.63%) N-able
6 3 (2.63%) SolarWinds
6 3 (2.63%) Symantec
6 3 (2.63%) Veritas
7 2 (1.75%) Cisco
7 2 (1.75%) Meraki
7 2 (1.75%) ServiceNow
8 1 (0.88%) Adobe
8 1 (0.88%) Avaya
8 1 (0.88%) iManage
8 1 (0.88%) Intapp
8 1 (0.88%) Sun