Service Desk Engineer Contracts

Service Desk Engineer
UK

The median Service Desk Engineer daily rate in the UK is £200, according to job vacancies posted in the 6 months leading up to 13 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
13 Jun 2024		 Same period 2023 Same period 2022
Rank 547 646 783
Rank change year-on-year +99 +137 -120
Contract jobs requiring a Service Desk Engineer 37 51 65
As % of all contract jobs advertised in the UK 0.085% 0.092% 0.075%
As % of the Job Titles category 0.091% 0.097% 0.078%
Number of daily rates quoted 25 33 47
10th Percentile £169 £138 £113
25th Percentile £185 £154 £150
Median daily rate (50th Percentile) £200 £180 £175
Median % change year-on-year +11.11% +2.86% +12.90%
75th Percentile £288 £229 £209
90th Percentile £298 £306 £285
UK excluding London median daily rate £200 £180 £175
% change year-on-year +11.11% +2.86% +29.63%
Number of hourly rates quoted 5 3 3
10th Percentile £17.53 £15.10 £17.40
25th Percentile - £15.25 £18.94
Median hourly rate £20.00 £17.00 £22.00
Median % change year-on-year +17.65% -22.73% +19.66%
75th Percentile £22.00 £19.86 £23.75
90th Percentile £29.05 £20.68 £24.50
UK excluding London median hourly rate £16.75 £17.00 £20.88
% change year-on-year -1.47% -18.56% +13.54%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,557 52,491 83,111
% of contract IT jobs with a recognized job title 92.86% 94.51% 95.34%
Number of daily rates quoted 26,070 36,644 58,616
10th Percentile £280 £313 £318
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £538 £525
Median % change year-on-year -2.42% +2.48% +6.06%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +8.57%
Number of hourly rates quoted 2,936 1,486 1,938
10th Percentile £12.86 £14.25 £12.75
25th Percentile £16.30 £19.42 £15.90
Median hourly rate £37.50 £45.00 £25.00
Median % change year-on-year -16.67% +80.00% +16.28%
75th Percentile £61.81 £65.75 £50.00
90th Percentile £73.75 £77.00 £65.00
UK excluding London median hourly rate £40.00 £42.08 £20.00
% change year-on-year -4.94% +110.39% +7.82%

Service Desk Engineer
Job Vacancy Trend

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Desk Engineer.

Daily rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Service Desk Engineer over the 6 months to 13 June 2024.

Daily rate histogram for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Desk Engineer.

Hourly rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Desk Engineer over the 6 months to 13 June 2024.

Hourly rate histogram for Service Desk Engineer in the UK

Service Desk Engineer
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Engineer within the UK over the 6 months to 13 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +72 32 £200 +11.11% 51
London +86 19 £213 -8.16% 7
UK excluding London +12 17 £200 +11.11% 44
Work from Home +106 6 £288 +59.72% 22
South East +12 5 £281 +56.25% 5
West Midlands +20 3 £190 - 8
Midlands +18 3 £190 - 9
North of England +16 3 - - 9
Wales +21 2 £200 -
North West +15 2 - - 5
South West +1 2 £420 +133.33% 10
Scotland +48 1 £210 +3.70% 3
Yorkshire +13 1 - - 4
Northern Ireland - 1 - - 1

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 13 June 2024, Service Desk Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Engineer in the job title.

1 28 (75.68%) Microsoft 365
2 24 (64.86%) Windows
3 20 (54.05%) Active Directory
3 20 (54.05%) Social Skills
4 17 (45.95%) Windows 10
5 15 (40.54%) Microsoft
6 11 (29.73%) Customer Service
7 8 (21.62%) ITIL
8 7 (18.92%) SharePoint
8 7 (18.92%) Microsoft Exchange
8 7 (18.92%) Problem-Solving
8 7 (18.92%) Microsoft Intune
9 6 (16.22%) Microsoft Office
10 5 (13.51%) VPN
10 5 (13.51%) Windows Server
11 4 (10.81%) Analytical Skills
11 4 (10.81%) Confluence
11 4 (10.81%) Degree
11 4 (10.81%) JIRA
11 4 (10.81%) Security Cleared
11 4 (10.81%) VMware
11 4 (10.81%) ITSM
11 4 (10.81%) Finance
11 4 (10.81%) Citrix
11 4 (10.81%) Customer Experience
12 3 (8.11%) Project Management
12 3 (8.11%) Apple
12 3 (8.11%) DNS
12 3 (8.11%) DHCP
12 3 (8.11%) TCP/IP

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (18.92%) Microsoft Exchange
1 7 (18.92%) SharePoint
2 4 (10.81%) Confluence
Applications
1 6 (16.22%) Microsoft Office
Business Applications
1 1 (2.70%) Remedy ITSM
Cloud Services
1 28 (75.68%) Microsoft 365
2 2 (5.41%) Azure
2 2 (5.41%) Google Workspace
2 2 (5.41%) SaaS
2 2 (5.41%) Slack
2 2 (5.41%) Zapier
3 1 (2.70%) Entra ID
Communications & Networking
1 5 (13.51%) VPN
2 3 (8.11%) DHCP
2 3 (8.11%) DNS
2 3 (8.11%) TCP/IP
3 2 (5.41%) WebEx
4 1 (2.70%) Firewall
4 1 (2.70%) LAN
4 1 (2.70%) Skype
4 1 (2.70%) SMTP
4 1 (2.70%) VoIP
4 1 (2.70%) WAN
Development Applications
1 4 (10.81%) JIRA
General
1 20 (54.05%) Social Skills
2 4 (10.81%) Analytical Skills
2 4 (10.81%) Finance
3 2 (5.41%) Law
3 2 (5.41%) Manufacturing
3 2 (5.41%) Marketing
4 1 (2.70%) Banking
4 1 (2.70%) Documentation Skills
4 1 (2.70%) Electronics
4 1 (2.70%) Legal
4 1 (2.70%) Military
4 1 (2.70%) Public Sector
4 1 (2.70%) Retail
4 1 (2.70%) Telecoms
Miscellaneous
1 2 (5.41%) Onboarding
1 2 (5.41%) Video Conferencing
2 1 (2.70%) EPoS
2 1 (2.70%) PKI
Operating Systems
1 24 (64.86%) Windows
2 17 (45.95%) Windows 10
3 5 (13.51%) Windows Server
4 3 (8.11%) Android
5 2 (5.41%) Windows 7
5 2 (5.41%) Windows Server 2012
6 1 (2.70%) Apple iOS
6 1 (2.70%) Mac OS
6 1 (2.70%) VMS
Processes & Methodologies
1 11 (29.73%) Customer Service
2 8 (21.62%) ITIL
3 7 (18.92%) Problem-Solving
4 4 (10.81%) Customer Experience
4 4 (10.81%) ITSM
5 3 (8.11%) Project Management
5 3 (8.11%) Service Delivery
5 3 (8.11%) Ticket Management
6 2 (5.41%) Asset Management
6 2 (5.41%) Innovative Thinking
6 2 (5.41%) Inventory Management
6 2 (5.41%) Mobile Device Management
6 2 (5.41%) Process Improvement
6 2 (5.41%) Service Management
6 2 (5.41%) Workflow
7 1 (2.70%) Agile
7 1 (2.70%) Incident Management
7 1 (2.70%) Programme Management
7 1 (2.70%) Stakeholder Management
7 1 (2.70%) Statistical Analysis
Programming Languages
1 2 (5.41%) Bash
1 2 (5.41%) Google Apps Script
1 2 (5.41%) Python
2 1 (2.70%) PowerShell
2 1 (2.70%) SQL
Qualifications
1 4 (10.81%) Degree
1 4 (10.81%) Security Cleared
2 3 (8.11%) DV Cleared
3 2 (5.41%) CCNA
3 2 (5.41%) Cisco Certification
3 2 (5.41%) Microsoft Certification
3 2 (5.41%) VMware Certified Professional (VCP)
4 1 (2.70%) SC Cleared
Quality Assurance & Compliance
1 2 (5.41%) SLA
System Software
1 20 (54.05%) Active Directory
2 3 (8.11%) VMware Infrastructure
3 1 (2.70%) Microsoft Virtual Server
3 1 (2.70%) Virtual Desktop
3 1 (2.70%) Virtual Servers
3 1 (2.70%) vSphere
Systems Management
1 7 (18.92%) Microsoft Intune
2 2 (5.41%) SCCM
3 1 (2.70%) Active Directory Federation Services
3 1 (2.70%) OPNET
3 1 (2.70%) SCOM
Vendors
1 15 (40.54%) Microsoft
2 4 (10.81%) Citrix
2 4 (10.81%) VMware
3 3 (8.11%) Apple
3 3 (8.11%) ServiceNow
4 2 (5.41%) Avaya
4 2 (5.41%) Bloomberg
4 2 (5.41%) Cisco
4 2 (5.41%) Google
4 2 (5.41%) Okta
4 2 (5.41%) Reuters
4 2 (5.41%) SAP
5 1 (2.70%) HP
5 1 (2.70%) Remedy
5 1 (2.70%) Snow
5 1 (2.70%) SolarWinds
57 Service Desk Engineer jobs Nationwide