Ticket Management Jobs with Work from Home Options

Ticket Management
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 543 556 828
Rank change year-on-year +13 +272 -253
Permanent jobs citing Ticket Management 57 93 64
As % of all permanent jobs with a WFH option 0.16% 0.24% 0.086%
As % of the Processes & Methodologies category 0.18% 0.25% 0.088%
Number of salaries quoted 45 57 58
10th Percentile £25,850 - £25,500
25th Percentile £30,000 £25,000 £29,750
Median annual salary (50th Percentile) £55,000 £30,000 £34,000
Median % change year-on-year +83.33% -11.76% +36.00%
75th Percentile £68,750 £45,000 £43,750
90th Percentile £92,500 £63,750 £50,000
UK median annual salary £37,500 £40,000 £33,000
% change year-on-year -6.25% +21.21% -4.35%

All Process and Methodology Skills
Work from Home

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 31,355 37,000 72,372
As % of all permanent jobs with a WFH option 90.11% 96.01% 97.15%
Number of salaries quoted 23,586 26,257 41,808
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £46,250
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,899 £60,000
% change year-on-year -9.69% +1.50% +9.09%

Ticket Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Ticket Management as a proportion of all IT jobs advertised.

Ticket Management trend for jobs with a WFH option

Ticket Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Ticket Management.

Ticket Management salary trend for jobs with a WFH option

Ticket Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Ticket Management over the 6 months to 2 June 2024.

Ticket Management salary histogram for jobs with a WFH option

Ticket Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (22.81%) Microsoft Exchange
2 11 (19.30%) SharePoint
Applications
1 20 (35.09%) Microsoft Office
2 2 (3.51%) Microsoft Excel
Business Applications
1 6 (10.53%) Dynamics CRM
2 3 (5.26%) Carpe Diem
Cloud Services
1 20 (35.09%) Microsoft 365
2 13 (22.81%) Azure
3 6 (10.53%) Dynamics 365
3 6 (10.53%) Power Automate
4 3 (5.26%) Entra ID
4 3 (5.26%) SaaS
5 1 (1.75%) AWS
5 1 (1.75%) SAP Fieldglass
5 1 (1.75%) WhatsApp
Communications & Networking
1 14 (24.56%) Firewall
2 7 (12.28%) VPN
2 7 (12.28%) WAN
3 6 (10.53%) Wireshark
4 5 (8.77%) Remote Desktop
4 5 (8.77%) SAN
5 4 (7.02%) LAN
5 4 (7.02%) Wireless
6 3 (5.26%) Network Security
6 3 (5.26%) SD-WAN
6 3 (5.26%) Skype
6 3 (5.26%) VoIP
6 3 (5.26%) Wi-Fi
7 1 (1.75%) DHCP
7 1 (1.75%) DNS
7 1 (1.75%) Ethernet
7 1 (1.75%) TCP/IP
Database & Business Intelligence
1 3 (5.26%) SQL Server
Development Applications
1 8 (14.04%) JIRA
General
1 21 (36.84%) Social Skills
2 12 (21.05%) Analytical Skills
2 12 (21.05%) Finance
3 9 (15.79%) Law
4 3 (5.26%) Legal
5 2 (3.51%) Documentation Skills
5 2 (3.51%) Retail
5 2 (3.51%) Tech for Good
6 1 (1.75%) Games
6 1 (1.75%) Inclusion and Diversity
Job Titles
1 17 (29.82%) Analyst
2 10 (17.54%) IT Analyst
3 9 (15.79%) Senior
4 8 (14.04%) Applications Manager
4 8 (14.04%) Applications Support
4 8 (14.04%) Applications Support Manager
4 8 (14.04%) Support Manager
5 7 (12.28%) Service Desk Engineer
6 6 (10.53%) Consultant
6 6 (10.53%) Cybersecurity Analyst
6 6 (10.53%) Dynamics 365 Consultant
6 6 (10.53%) Email Analyst
6 6 (10.53%) IT Security Analyst
6 6 (10.53%) Security Analyst
6 6 (10.53%) Vulnerability Analyst
6 6 (10.53%) Vulnerability Management Analyst
7 5 (8.77%) Graduate
7 5 (8.77%) Support Analyst
7 5 (8.77%) Systems Engineer
7 5 (8.77%) Systems Support
Miscellaneous
1 11 (19.30%) Management Information System
2 6 (10.53%) Cyber Threat
3 5 (8.77%) Driving Licence
3 5 (8.77%) Replication
4 2 (3.51%) Video Conferencing
5 1 (1.75%) Cloud Native
5 1 (1.75%) Public Cloud
Operating Systems
1 21 (36.84%) Windows
2 11 (19.30%) Apple iOS
3 8 (14.04%) Android
4 6 (10.53%) Linux
5 5 (8.77%) CentOS
5 5 (8.77%) SUSE
5 5 (8.77%) Ubuntu
6 4 (7.02%) Windows Server
7 3 (5.26%) Mac OS
8 1 (1.75%) VMS
8 1 (1.75%) Windows 10
8 1 (1.75%) Windows Server 2012
8 1 (1.75%) Windows Server 2016
8 1 (1.75%) Windows Server 2019
Processes & Methodologies
1 18 (31.58%) Customer Service
2 17 (29.82%) ITIL
2 17 (29.82%) Problem-Solving
3 10 (17.54%) Process Improvement
4 9 (15.79%) CRM
4 9 (15.79%) Proactive Monitoring
5 8 (14.04%) Incident Management
5 8 (14.04%) ITSM
5 8 (14.04%) Order Management
5 8 (14.04%) Risk Management
6 7 (12.28%) Problem Management
7 6 (10.53%) Build Automation
7 6 (10.53%) Continuous Integration
7 6 (10.53%) Cybersecurity
7 6 (10.53%) Data Protection
7 6 (10.53%) Project Planning
7 6 (10.53%) Risk Analysis
7 6 (10.53%) SIEM
7 6 (10.53%) Test Automation
7 6 (10.53%) Vulnerability Management
Programming Languages
1 5 (8.77%) PowerShell
2 2 (3.51%) SQL
Qualifications
1 5 (8.77%) CCA
1 5 (8.77%) Citrix Certification
1 5 (8.77%) MCP
2 3 (5.26%) Degree
3 1 (1.75%) A+ Certification
3 1 (1.75%) Security Cleared
Quality Assurance & Compliance
1 13 (22.81%) SLA
2 6 (10.53%) GDPR
2 6 (10.53%) GRC
2 6 (10.53%) ISO/IEC 27001
2 6 (10.53%) NCSC
2 6 (10.53%) PCI DSS
3 3 (5.26%) Accessibility
4 2 (3.51%) QA
System Software
1 15 (26.32%) Active Directory
2 8 (14.04%) VMware Infrastructure
3 5 (8.77%) Hyper-V
3 5 (8.77%) XenApp
3 5 (8.77%) XenDesktop
4 3 (5.26%) Virtual Desktop
Systems Management
1 6 (10.53%) CSIRT
2 5 (8.77%) Backup Exec
2 5 (8.77%) Microsoft Intune
2 5 (8.77%) Symantec Endpoint Protection
3 4 (7.02%) SCCM
4 3 (5.26%) AirWatch
Vendors
1 25 (43.86%) Microsoft
2 8 (14.04%) Citrix
2 8 (14.04%) Fortinet
2 8 (14.04%) VMware
3 6 (10.53%) Qualys
4 5 (8.77%) Dell
4 5 (8.77%) N-able
4 5 (8.77%) Red Hat
4 5 (8.77%) Symantec
4 5 (8.77%) Veeam
4 5 (8.77%) Veritas
5 3 (5.26%) Cisco
5 3 (5.26%) iManage
5 3 (5.26%) ServiceNow
6 1 (1.75%) Freshdesk
6 1 (1.75%) SAP