Service Delivery Contracts in Scotland

Service Delivery
UK > Scotland

The table below provides summary statistics for contract job vacancies advertised in Scotland requiring Service Delivery skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Delivery over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 60 91 62
Rank change year-on-year +31 -29 +22
Contract jobs citing Service Delivery 58 75 136
As % of all contract jobs advertised in Scotland 2.71% 2.81% 3.99%
As % of the Processes & Methodologies category 3.12% 3.05% 4.26%
Number of daily rates quoted 37 48 92
10th Percentile £200 £153 £234
25th Percentile £231 £412 £425
Median daily rate (50th Percentile) £400 £488 £529
Median % change year-on-year -17.95% -7.80% +11.32%
75th Percentile £575 £575 £623
90th Percentile £600 £666 £673
UK median daily rate £465 £525 £525
% change year-on-year -11.43% - +10.53%
Number of hourly rates quoted 2 2 8
10th Percentile - £12.79 £15.59
25th Percentile - £12.85 £19.66
Median hourly rate £12.30 £13.33 £38.00
Median % change year-on-year -7.73% -64.92% +126.87%
75th Percentile - £13.98 £56.00
90th Percentile - £14.14 £56.83
UK median hourly rate £15.00 £18.50 £14.50
% change year-on-year -18.92% +27.59% -22.77%

All Process and Methodology Skills
Scotland

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Scotland.

Contract vacancies with a requirement for process or methodology skills 1,857 2,457 3,193
As % of all contract IT jobs advertised in Scotland 86.65% 91.95% 93.66%
Number of daily rates quoted 1,150 1,716 2,260
10th Percentile £221 £258 £250
25th Percentile £363 £400 £400
Median daily rate (50th Percentile) £464 £475 £475
Median % change year-on-year -2.26% - +11.76%
75th Percentile £573 £550 £550
90th Percentile £638 £638 £638
UK median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 92 57 54
10th Percentile £12.30 £10.63 £15.04
25th Percentile £15.07 £11.25 £17.56
Median hourly rate £19.50 £15.99 £37.43
Median % change year-on-year +21.95% -57.28% -6.43%
75th Percentile £42.71 £43.75 £50.27
90th Percentile £60.75 £65.63 £57.05
UK median hourly rate £37.00 £35.65 £26.00
% change year-on-year +3.79% +37.12% +13.04%

Service Delivery
Job Vacancy Trend in Scotland

Job postings citing Service Delivery as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Service Delivery in Scotland

Service Delivery
Contractor Daily Rate Trend in Scotland

3-month moving average daily rate quoted in jobs citing Service Delivery in Scotland.

Daily rate trend for Service Delivery in Scotland

Service Delivery
Daily Rate Histogram in Scotland

Daily rate distribution for jobs citing Service Delivery in Scotland over the 6 months to 12 June 2024.

Daily rate histogram for Service Delivery in Scotland

Service Delivery
Contractor Hourly Rate Trend in Scotland

3-month moving average hourly rates quoted in jobs citing Service Delivery in Scotland.

Hourly rate trend for Service Delivery in Scotland

Service Delivery
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the Scotland region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Edinburgh +11 23 £240 -55.24% 11
Glasgow +11 19 £550 +16.28% 18
Renfrewshire +5 6 £120 -
West Lothian - 3 £184 - 1
South Lanarkshire +5 2 - -
Morayshire - 2 - -
Moray - 2 - - 2
Dundee - 1 - -
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.72%) IBM HTTP Server
1 1 (1.72%) WebSphere
1 1 (1.72%) WebSphere Application Server
1 1 (1.72%) WebSphere Portal
Applications
1 17 (29.31%) Microsoft Office
2 1 (1.72%) Microsoft Excel
Cloud Services
1 4 (6.90%) AWS
2 2 (3.45%) Amazon GuardDuty
2 2 (3.45%) Azure
2 2 (3.45%) Azure Sentinel
2 2 (3.45%) Dynamics 365
2 2 (3.45%) Entra ID
2 2 (3.45%) Microsoft 365
3 1 (1.72%) Amazon EKS
3 1 (1.72%) IaaS
3 1 (1.72%) OCI
3 1 (1.72%) OpenShift
3 1 (1.72%) Power Automate
3 1 (1.72%) Power Platform
Communications & Networking
1 17 (29.31%) DHCP
1 17 (29.31%) DNS
1 17 (29.31%) VPN
2 3 (5.17%) Firewall
3 2 (3.45%) Internet
3 2 (3.45%) LAN
3 2 (3.45%) WLAN
4 1 (1.72%) HTTP
Database & Business Intelligence
1 3 (5.17%) Oracle Reports
2 2 (3.45%) Amazon RDS
3 1 (1.72%) Power BI
Development Applications
1 2 (3.45%) JIRA
2 1 (1.72%) Git
2 1 (1.72%) Gradle
2 1 (1.72%) IBM UrbanCode
2 1 (1.72%) Jenkins
2 1 (1.72%) Maven
General
1 13 (22.41%) Public Sector
2 12 (20.69%) Social Skills
3 9 (15.52%) Finance
4 7 (12.07%) Analytical Skills
5 6 (10.34%) Banking
6 3 (5.17%) Inclusion and Diversity
7 1 (1.72%) Marketing
7 1 (1.72%) Military
Job Titles
1 10 (17.24%) Desktop Engineer
2 9 (15.52%) Desktop Support
3 7 (12.07%) Lead
3 7 (12.07%) Network Engineer
3 7 (12.07%) SC Cleared Desktop Support
3 7 (12.07%) Service Manager
3 7 (12.07%) Service Transition Manager
3 7 (12.07%) Transition Manager
4 6 (10.34%) SC Cleared Network Engineer
5 4 (6.90%) Support Engineer
6 3 (5.17%) Analyst
7 2 (3.45%) Business Change Manager
7 2 (3.45%) Business Manager
7 2 (3.45%) Change Manager
7 2 (3.45%) Consultant
7 2 (3.45%) Desktop Support Engineer
7 2 (3.45%) Developer
7 2 (3.45%) IT Engineer
7 2 (3.45%) Management Consultant
7 2 (3.45%) Team Leader
Libraries, Frameworks & Software Standards
1 2 (3.45%) Oracle Fusion
2 1 (1.72%) J2EE
2 1 (1.72%) Middleware
Miscellaneous
1 5 (8.62%) Management Information System
1 5 (8.62%) Onboarding
2 4 (6.90%) Product Ownership
3 3 (5.17%) Self-Motivation
4 1 (1.72%) Data Protection Act
Operating Systems
1 20 (34.48%) Windows
2 17 (29.31%) Windows 10
3 15 (25.86%) Windows 7
4 3 (5.17%) Unix
5 2 (3.45%) Linux
5 2 (3.45%) Windows Server
6 1 (1.72%) Solaris
Processes & Methodologies
1 25 (43.10%) ITIL
2 20 (34.48%) Break/Fix
3 12 (20.69%) Service Management
4 10 (17.24%) Customer Service
5 7 (12.07%) Agile
5 7 (12.07%) Coaching
5 7 (12.07%) Continuous Improvement
5 7 (12.07%) Problem-Solving
6 6 (10.34%) Change Management
6 6 (10.34%) Mentoring
6 6 (10.34%) PRINCE2
7 5 (8.62%) Client Onboarding
7 5 (8.62%) Decision-Making
7 5 (8.62%) Project Management
7 5 (8.62%) Risk Management
8 4 (6.90%) Cybersecurity
9 3 (5.17%) Information Security
9 3 (5.17%) ISMS
9 3 (5.17%) Kanban
9 3 (5.17%) Risk Assessment
Programming Languages
1 1 (1.72%) Bash
1 1 (1.72%) Groovy
1 1 (1.72%) Python
1 1 (1.72%) Ruby
1 1 (1.72%) Shell Script
Qualifications
1 25 (43.10%) Security Cleared
2 21 (36.21%) SC Cleared
3 15 (25.86%) A+ Certification
4 3 (5.17%) CGEIT
4 3 (5.17%) CISA
4 3 (5.17%) CISM
4 3 (5.17%) CISSP
4 3 (5.17%) CRISC
4 3 (5.17%) Degree
4 3 (5.17%) ISO 27001 Lead Auditor
5 2 (3.45%) ACCA
5 2 (3.45%) AWS Certification
5 2 (3.45%) AWS Certified Cloud Practitioner
5 2 (3.45%) Azure Certification
5 2 (3.45%) CIMA
5 2 (3.45%) CIPD
5 2 (3.45%) CIPFA
6 1 (1.72%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 5 (8.62%) SLA
2 3 (5.17%) Disclosure Scotland
2 3 (5.17%) ISO/IEC 27001
2 3 (5.17%) NIST
3 2 (3.45%) QA
4 1 (1.72%) Accessibility
System Software
1 19 (32.76%) Active Directory
Systems Management
1 17 (29.31%) SCCM
2 1 (1.72%) Ansible
2 1 (1.72%) Kubernetes
2 1 (1.72%) Terraform
Vendors
1 20 (34.48%) Microsoft
2 17 (29.31%) Cisco
3 6 (10.34%) Oracle
4 4 (6.90%) ServiceNow
5 2 (3.45%) Avaya
5 2 (3.45%) Extreme Networks
5 2 (3.45%) Fortinet
6 1 (1.72%) IBM