ISO/IEC 20000 Contracts with Work from Home Options

ISO/IEC 20000 (supersedes BS 15000)
UK > Work from Home

The table below provides summary statistics for remote or hybrid contract work requiring ISO/IEC 20000 skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ISO/IEC 20000 over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 325 429 600
Rank change year-on-year +104 +171 -110
Contract jobs citing ISO/IEC 20000 16 28 23
As % of all contract jobs with a WFH option 0.11% 0.12% 0.052%
As % of the Quality Assurance & Compliance category 0.79% 0.94% 0.40%
Number of daily rates quoted 15 21 19
10th Percentile £475 £425 £353
25th Percentile £500 £475 £380
Median daily rate (50th Percentile) £550 £550 £450
Median % change year-on-year - +22.22% +12.50%
75th Percentile £600 £600 £550
90th Percentile £645 £688 £628
UK median daily rate £600 £550 £450
% change year-on-year +9.09% +22.22% +5.88%

All Quality Assurance and Compliance Skills
Work from Home

ISO/IEC 20000 falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 2,036 2,982 5,763
As % of all contract jobs with a WFH option 13.80% 12.49% 13.14%
Number of daily rates quoted 1,430 2,167 4,130
10th Percentile £300 £325 £313
25th Percentile £413 £420 £413
Median daily rate (50th Percentile) £510 £521 £513
Median % change year-on-year -2.11% +1.56% +7.89%
75th Percentile £613 £638 £613
90th Percentile £750 £743 £700
UK median daily rate £510 £525 £515
% change year-on-year -2.86% +1.94% +8.42%
Number of hourly rates quoted 74 71 128
10th Percentile £12.23 £17.50 £12.02
25th Percentile £14.00 £20.94 £19.44
Median hourly rate £24.50 £35.00 £44.50
Median % change year-on-year -30.00% -21.35% +134.21%
75th Percentile £48.75 £58.38 £56.60
90th Percentile £66.75 £70.00 £75.00
UK median hourly rate £23.80 £37.75 £27.73
% change year-on-year -36.95% +36.13% +32.05%

ISO/IEC 20000
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

ISO/IEC 20000 trend for jobs with a WFH option

ISO/IEC 20000
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing ISO/IEC 20000.

ISO/IEC 20000 daily rate for jobs with a WFH option

ISO/IEC 20000
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing ISO/IEC 20000 over the 6 months to 12 June 2024.

ISO/IEC 20000 daily rate histogram for jobs with a WFH option

ISO/IEC 20000
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing ISO/IEC 20000.

ISO/IEC 20000 hourly rate for jobs with a WFH option

ISO/IEC 20000
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.25%) SharePoint
Business Applications
1 5 (31.25%) Sparx Enterprise Architect
Cloud Services
1 1 (6.25%) Azure
1 1 (6.25%) Azure Synapse Analytics
1 1 (6.25%) Microsoft 365
1 1 (6.25%) OCI
Communications & Networking
1 2 (12.50%) DHCP
1 2 (12.50%) DNS
1 2 (12.50%) TCP/IP
2 1 (6.25%) LAN
2 1 (6.25%) WAN
General
1 7 (43.75%) Local Government
2 6 (37.50%) Public Sector
3 2 (12.50%) Front Office
3 2 (12.50%) Social Skills
4 1 (6.25%) Finance
4 1 (6.25%) Influencing Skills
Job Titles
1 8 (50.00%) Architect
2 6 (37.50%) Solutions Architect
3 5 (31.25%) Service Manager
4 3 (18.75%) Service Transition Manager
4 3 (18.75%) Transition Manager
5 2 (12.50%) Infrastructure Engineer
5 2 (12.50%) Service Architect
6 1 (6.25%) Delivery Manager
6 1 (6.25%) ERP Architect
6 1 (6.25%) ICT Manager
6 1 (6.25%) ICT Service Delivery Manager
6 1 (6.25%) IT Manager
6 1 (6.25%) IT Services Manager
6 1 (6.25%) Lead
6 1 (6.25%) Oracle Architect
6 1 (6.25%) Oracle Solutions Architect
6 1 (6.25%) Senior
6 1 (6.25%) Senior Infrastructure Engineer
6 1 (6.25%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 2 (12.50%) .NET
2 1 (6.25%) Oracle Fusion
Operating Systems
1 2 (12.50%) Linux
1 2 (12.50%) Ubuntu
1 2 (12.50%) Unix
1 2 (12.50%) Windows
Processes & Methodologies
1 11 (68.75%) ITIL
2 9 (56.25%) Service Management
3 6 (37.50%) PRINCE2
4 5 (31.25%) ArchiMate
4 5 (31.25%) BPMN
4 5 (31.25%) Cybersecurity
4 5 (31.25%) Data Management
4 5 (31.25%) Enterprise Modelling
4 5 (31.25%) IT4IT
4 5 (31.25%) SFIA
4 5 (31.25%) Technical Architecture
4 5 (31.25%) TOGAF
5 3 (18.75%) Continuous Improvement
5 3 (18.75%) Customer Service
5 3 (18.75%) Performance Management
5 3 (18.75%) Service Delivery
5 3 (18.75%) Service Delivery Management
5 3 (18.75%) Service Design
5 3 (18.75%) Stakeholder Management
6 2 (12.50%) Enterprise Architecture
Programming Languages
1 2 (12.50%) C++
1 2 (12.50%) PowerShell
1 2 (12.50%) VB.NET
Qualifications
1 2 (12.50%) Degree
1 2 (12.50%) ITIL Certification
1 2 (12.50%) Microsoft Certification
1 2 (12.50%) SC Cleared
1 2 (12.50%) Security Cleared
2 1 (6.25%) Oracle Certification
Quality Assurance & Compliance
1 7 (43.75%) ISO/IEC 27001
2 6 (37.50%) ISO 22301
3 5 (31.25%) COBIT
4 3 (18.75%) SLA
5 2 (12.50%) ISO 9001
6 1 (6.25%) Cyber Essentials
System Software
1 2 (12.50%) Active Directory
1 2 (12.50%) Hyper-V
1 2 (12.50%) Virtual Machines
1 2 (12.50%) VMware Infrastructure
1 2 (12.50%) vSphere
Systems Management
1 2 (12.50%) WSUS
2 1 (6.25%) Microsoft Intune
Vendors
1 5 (31.25%) Sparx
2 2 (12.50%) Microsoft
2 2 (12.50%) VMware
3 1 (6.25%) Oracle
3 1 (6.25%) Qualys
3 1 (6.25%) ServiceNow