ISO/IEC 20000 Contracts

ISO/IEC 20000 (supersedes BS 15000)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 536 641 822
Rank change year-on-year +105 +181 -161
Contract jobs citing ISO/IEC 20000 43 53 41
As % of all contract jobs advertised in the UK 0.10% 0.093% 0.046%
As % of the Quality Assurance & Compliance category 0.71% 0.69% 0.35%
Number of daily rates quoted 38 39 29
10th Percentile £468 £350 £372
25th Percentile £506 £453 £379
Median daily rate (50th Percentile) £600 £550 £450
Median % change year-on-year +9.09% +22.22% +5.88%
75th Percentile - £594 £488
90th Percentile £639 £658 £605
UK excluding London median daily rate £600 £550 £425
% change year-on-year +9.09% +29.41% -8.11%
Number of hourly rates quoted 0 4 0
Median hourly rate - £50.00 -
UK excluding London median hourly rate - £48.75 -

All Quality Assurance and Compliance Skills
UK

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 6,035 7,662 11,737
As % of all contract IT jobs advertised in the UK 14.19% 13.38% 13.29%
Number of daily rates quoted 3,843 5,232 8,045
10th Percentile £280 £281 £300
25th Percentile £402 £413 £405
Median daily rate (50th Percentile) £510 £525 £515
Median % change year-on-year -2.86% +1.94% +8.42%
75th Percentile £625 £638 £625
90th Percentile £750 £743 £713
UK excluding London median daily rate £480 £480 £450
% change year-on-year +0.10% +6.56% +5.88%
Number of hourly rates quoted 381 242 315
10th Percentile £10.95 £13.33 £12.03
25th Percentile £13.18 £18.71 £16.50
Median hourly rate £21.00 £35.00 £30.00
Median % change year-on-year -40.00% +16.67% +42.86%
75th Percentile £45.00 £61.50 £50.39
90th Percentile £68.75 £77.35 £68.93
UK excluding London median hourly rate £18.27 £31.89 £22.50
% change year-on-year -42.70% +41.71% +7.14%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000.

Daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Daily Rate Histogram

Daily rate distribution for jobs citing ISO/IEC 20000 over the 6 months to 20 May 2024.

Daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000.

Hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +109 35 £578 +5.00% 14
UK excluding London +44 26 £600 +9.09% 12
Work from Home +106 20 £575 +4.55% 6
South East +30 19 £600 +26.32% 5
London +99 8 £500 -9.09% 3
South West +4 3 £575 +24.32% 1
Scotland - 2 £600 - 1
West Midlands +19 1 £700 +30.23%
Midlands +16 1 £700 +30.23%
East of England +11 1 £625 -3.85% 3

ISO/IEC 20000
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.65%) SharePoint
Business Applications
1 5 (11.63%) Sparx Enterprise Architect
2 1 (2.33%) Remedy ITSM
Cloud Services
1 2 (4.65%) Azure
1 2 (4.65%) Microsoft 365
2 1 (2.33%) Azure Synapse Analytics
2 1 (2.33%) OCI
Communications & Networking
1 3 (6.98%) DHCP
1 3 (6.98%) DNS
1 3 (6.98%) TCP/IP
2 1 (2.33%) Firewall
2 1 (2.33%) LAN
2 1 (2.33%) WAN
General
1 12 (27.91%) Public Sector
2 8 (18.60%) Local Government
3 7 (16.28%) Social Skills
4 3 (6.98%) Front Office
5 2 (4.65%) Legal
5 2 (4.65%) Organisational Skills
5 2 (4.65%) Presentation Skills
5 2 (4.65%) Telecoms
6 1 (2.33%) Analytical Skills
6 1 (2.33%) Finance
6 1 (2.33%) Influencing Skills
Job Titles
1 24 (55.81%) Architect
2 17 (39.53%) Service Architect
3 10 (23.26%) Service Manager
4 6 (13.95%) Solutions Architect
5 5 (11.63%) Service Transition Manager
5 5 (11.63%) Transition Manager
6 3 (6.98%) Infrastructure Engineer
6 3 (6.98%) IT Manager
6 3 (6.98%) IT Services Manager
6 3 (6.98%) Service Design Manager
7 2 (4.65%) Data Engineer
7 2 (4.65%) Senior
7 2 (4.65%) Senior Infrastructure Engineer
7 2 (4.65%) Supplier Manager
8 1 (2.33%) ERP Architect
8 1 (2.33%) ICT Manager
8 1 (2.33%) ICT Service Delivery Manager
8 1 (2.33%) Lead
8 1 (2.33%) Oracle Architect
8 1 (2.33%) Oracle Solutions Architect
Libraries, Frameworks & Software Standards
1 3 (6.98%) .NET
2 1 (2.33%) Oracle Fusion
Miscellaneous
1 2 (4.65%) Algorithms
1 2 (4.65%) Management Information System
1 2 (4.65%) Self-Motivation
2 1 (2.33%) Onboarding
Operating Systems
1 4 (9.30%) Linux
1 4 (9.30%) Unix
1 4 (9.30%) Windows
2 3 (6.98%) Ubuntu
Processes & Methodologies
1 37 (86.05%) ITIL
2 30 (69.77%) Service Management
3 16 (37.21%) Service Design
4 12 (27.91%) IT4IT
5 10 (23.26%) Project Delivery
6 7 (16.28%) Continuous Improvement
6 7 (16.28%) Data Management
6 7 (16.28%) PRINCE2
6 7 (16.28%) Service Delivery
7 6 (13.95%) SFIA
7 6 (13.95%) TOGAF
8 5 (11.63%) ArchiMate
8 5 (11.63%) BPMN
8 5 (11.63%) Computer Science
8 5 (11.63%) Customer Service
8 5 (11.63%) Cybersecurity
8 5 (11.63%) Enterprise Modelling
8 5 (11.63%) Technical Architecture
9 4 (9.30%) Performance Management
9 4 (9.30%) Stakeholder Management
Programming Languages
1 3 (6.98%) PowerShell
1 3 (6.98%) VB.NET
2 2 (4.65%) C++
3 1 (2.33%) SQL
Qualifications
1 17 (39.53%) Security Cleared
2 8 (18.60%) SC Cleared
3 7 (16.28%) DV Cleared
4 6 (13.95%) Degree
5 4 (9.30%) ITIL Certification
6 3 (6.98%) Microsoft Certification
7 1 (2.33%) (ISC)2 CCSP
7 1 (2.33%) CCSK
7 1 (2.33%) Cisco Certification
7 1 (2.33%) CISSP
7 1 (2.33%) Oracle Certification
Quality Assurance & Compliance
1 12 (27.91%) ISO/IEC 27001
2 9 (20.93%) SLA
3 7 (16.28%) ISO 22301
4 5 (11.63%) COBIT
5 4 (9.30%) Cyber Essentials
5 4 (9.30%) ISO 9001
5 4 (9.30%) NIST
6 1 (2.33%) NCSC
System Software
1 4 (9.30%) Active Directory
2 3 (6.98%) Hyper-V
2 3 (6.98%) Virtual Machines
2 3 (6.98%) VMware Infrastructure
2 3 (6.98%) vSphere
Systems Management
1 3 (6.98%) WSUS
2 1 (2.33%) IBM BigFix
2 1 (2.33%) Microsoft Intune
2 1 (2.33%) Tivoli
Vendors
1 7 (16.28%) Microsoft
2 5 (11.63%) ServiceNow
2 5 (11.63%) Sparx
3 3 (6.98%) VMware
4 2 (4.65%) Oracle
5 1 (2.33%) Qualys
5 1 (2.33%) Remedy