ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 10 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 41 44 53
Rank change year-on-year +3 +9 +5
Contract jobs citing ITIL 1,909 2,763 4,087
As % of all contract jobs advertised in the UK 4.44% 4.77% 4.68%
As % of the Processes & Methodologies category 5.15% 5.31% 5.17%
Number of daily rates quoted 1,273 1,950 2,773
10th Percentile £205 £201 £180
25th Percentile £325 £333 £325
Median daily rate (50th Percentile) £488 £465 £459
Median % change year-on-year +4.84% +1.31% +8.00%
75th Percentile £588 £575 £575
90th Percentile £688 £675 £650
UK excluding London median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +6.25%
Number of hourly rates quoted 145 157 224
10th Percentile £14.00 £13.41 £13.08
25th Percentile £14.16 £14.00 £13.25
Median hourly rate £17.69 £19.00 £16.12
Median % change year-on-year -6.89% +17.90% -18.96%
75th Percentile £23.80 £47.00 £22.25
90th Percentile £46.18 £65.75 £34.31
UK excluding London median hourly rate £17.50 £18.00 £15.50
% change year-on-year -2.78% +16.13% -18.42%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 37,090 51,996 79,100
As % of all contract IT jobs advertised in the UK 86.26% 89.82% 90.61%
Number of daily rates quoted 23,884 36,030 55,497
10th Percentile £300 £325 £343
25th Percentile £413 £438 £427
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +8.72%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £475
% change year-on-year - +5.26% +8.57%
Number of hourly rates quoted 2,438 1,721 1,893
10th Percentile £12.75 £11.00 £12.50
25th Percentile £16.00 £16.13 £15.50
Median hourly rate £36.50 £36.25 £25.68
Median % change year-on-year +0.69% +41.16% +4.82%
75th Percentile £60.00 £65.00 £49.50
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £38.06 £35.00 £20.00
% change year-on-year +8.74% +75.00% -6.98%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 10 May 2024.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 10 May 2024.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +5 1,726 £495 +4.21% 852
UK excluding London -2 1,178 £475 +5.56% 659
London +7 617 £500 +2.56% 223
Work from Home +14 590 £500 +4.17% 354
South East -2 320 £486 +6.76% 142
South West +11 274 £500 -4.76% 97
North of England -8 239 £475 +5.56% 171
Midlands -9 127 £450 - 128
North West -17 127 £475 - 89
East of England -10 122 £425 +13.33% 75
Yorkshire +16 105 £475 +18.75% 53
West Midlands +9 103 £450 -10.00% 75
Scotland -4 91 £325 -23.53% 37
East Midlands -29 22 £540 +47.95% 53
North East +18 18 £475 +5.56% 29
Wales -26 4 £278 -28.39% 17
Isle of Man - 3 - - 3

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 129 (6.76%) Microsoft Exchange
2 115 (6.02%) SharePoint
3 59 (3.09%) Confluence
4 42 (2.20%) SharePoint Server
5 21 (1.10%) Skype for Business
6 11 (0.58%) CMS
7 8 (0.42%) Exchange Server 2007
7 8 (0.42%) IBM HTTP Server
7 8 (0.42%) WebSphere
7 8 (0.42%) WebSphere Application Server
7 8 (0.42%) WebSphere Portal
8 7 (0.37%) SharePoint 2010
9 5 (0.26%) Exchange Server 2010
9 5 (0.26%) IIS
9 5 (0.26%) nginx
10 4 (0.21%) MQSeries
11 3 (0.16%) Adobe Experience Manager
11 3 (0.16%) Drupal
11 3 (0.16%) Exchange Server 2013
11 3 (0.16%) SAS
Applications
1 172 (9.01%) Microsoft Office
2 71 (3.72%) Microsoft Excel
3 33 (1.73%) Microsoft PowerPoint
4 12 (0.63%) MS Visio
5 10 (0.52%) Microsoft Project
6 4 (0.21%) Spreadsheet
7 3 (0.16%) SPSS
8 1 (0.052%) Adobe Creative Suite
8 1 (0.052%) AutoCAD
8 1 (0.052%) Chatbot
Business Applications
1 37 (1.94%) Remedy ITSM
2 18 (0.94%) SAP S/4HANA
3 6 (0.31%) Aladdin
3 6 (0.31%) SimCorp Dimension
4 3 (0.16%) Dynamics CRM
4 3 (0.16%) Dynamics GP
4 3 (0.16%) OPENHousing
4 3 (0.16%) Sage X3
4 3 (0.16%) SAP HCM
4 3 (0.16%) SAP Oil and Gas
4 3 (0.16%) Shopify
4 3 (0.16%) Sparx Enterprise Architect
5 2 (0.10%) ION MarketView
5 2 (0.10%) Remedy AR System
5 2 (0.10%) Salesforce CRM
5 2 (0.10%) SAP PM
5 2 (0.10%) SAP WM
5 2 (0.10%) SystmOne
6 1 (0.052%) SAP HR
6 1 (0.052%) SAP MM
Cloud Services
1 307 (16.08%) Azure
1 307 (16.08%) Microsoft 365
2 104 (5.45%) AWS
3 81 (4.24%) Power Platform
4 65 (3.40%) Entra ID
5 38 (1.99%) Azure Stack
6 30 (1.57%) OneDrive
7 28 (1.47%) GCP
8 26 (1.36%) IaaS
9 25 (1.31%) PaaS
10 24 (1.26%) SaaS
11 23 (1.20%) Azure Monitor
12 19 (1.00%) Azure DevOps
13 16 (0.84%) Azure Storage
14 15 (0.79%) OCI
15 14 (0.73%) PowerApps
16 13 (0.68%) Serverless
17 12 (0.63%) Dynamics 365
18 11 (0.58%) Mimecast
19 9 (0.47%) Power Automate
Communications & Networking
1 183 (9.59%) Firewall
2 109 (5.71%) DNS
3 88 (4.61%) WAN
4 85 (4.45%) DHCP
5 82 (4.30%) LAN
6 75 (3.93%) SAN
7 67 (3.51%) VPN
8 62 (3.25%) Wi-Fi
9 58 (3.04%) BGP
10 41 (2.15%) TCP/IP
11 38 (1.99%) Network Security
12 34 (1.78%) Wireless
13 29 (1.52%) Cisco ASA
14 27 (1.41%) Skype
15 25 (1.31%) Cisco ISE
15 25 (1.31%) OSPF
16 24 (1.26%) SNMP
16 24 (1.26%) VoIP
17 22 (1.15%) Cisco Firepower
17 22 (1.15%) IPsec
Database & Business Intelligence
1 60 (3.14%) Power BI
2 36 (1.89%) SQL Server
3 14 (0.73%) MySQL
3 14 (0.73%) Relational Database
4 13 (0.68%) SQL Server Reporting Services
5 12 (0.63%) Big Data
5 12 (0.63%) Tableau
6 11 (0.58%) Data Lake
6 11 (0.58%) Sybase ASE
7 8 (0.42%) Metadata
8 7 (0.37%) Elasticsearch
8 7 (0.37%) PowerPivot
9 6 (0.31%) Crystal Reports
9 6 (0.31%) Data Mining
9 6 (0.31%) Microsoft Power View
9 6 (0.31%) Qlik Sense
10 5 (0.26%) NonStop SQL
11 4 (0.21%) Azure SQL Database
11 4 (0.21%) DynamoDB
11 4 (0.21%) Oracle Database 10g
Development Applications
1 100 (5.24%) JIRA
2 24 (1.26%) Rational DOORS
3 17 (0.89%) Jenkins
4 10 (0.52%) Artifactory
4 10 (0.52%) Git
5 8 (0.42%) Subversion
6 6 (0.31%) IBM UrbanCode
6 6 (0.31%) Selenium
7 4 (0.21%) Oracle Forms
8 3 (0.16%) Bitbucket
8 3 (0.16%) GitLab
8 3 (0.16%) Maven
8 3 (0.16%) Visual Studio
9 2 (0.10%) JMeter
9 2 (0.10%) MSI
9 2 (0.10%) SoapUI
9 2 (0.10%) Sonatype Nexus
10 1 (0.052%) Team Foundation Server
10 1 (0.052%) Zephyr
General
1 650 (34.05%) Social Skills
2 306 (16.03%) Finance
3 240 (12.57%) Public Sector
4 215 (11.26%) Analytical Skills
5 111 (5.81%) Telecoms
6 91 (4.77%) Banking
7 78 (4.09%) Organisational Skills
8 60 (3.14%) Presentation Skills
9 50 (2.62%) Retail
10 48 (2.51%) Legal
11 43 (2.25%) Manufacturing
12 42 (2.20%) Marketing
13 28 (1.47%) Documentation Skills
14 23 (1.20%) Influencing Skills
15 19 (1.00%) Law
16 18 (0.94%) Electronics
17 17 (0.89%) Front Office
18 16 (0.84%) Inclusion and Diversity
19 15 (0.79%) Local Government
19 15 (0.79%) Police
Job Titles
1 386 (20.22%) Analyst
2 200 (10.48%) Architect
3 179 (9.38%) Service Analyst
4 160 (8.38%) Senior
5 140 (7.33%) Service Desk Analyst
6 139 (7.28%) Service Manager
7 113 (5.92%) Support Engineer
8 93 (4.87%) Developer
9 79 (4.14%) Lead
10 75 (3.93%) Support Analyst
11 73 (3.82%) Consultant
12 71 (3.72%) Infrastructure Engineer
13 60 (3.14%) IT Analyst
13 60 (3.14%) IT Support
14 59 (3.09%) Desktop Support
14 59 (3.09%) Network Engineer
15 55 (2.88%) IT Manager
16 52 (2.72%) Technical Support
17 50 (2.62%) ServiceNow Architect
17 50 (2.62%) Solutions Architect
Libraries, Frameworks & Software Standards
1 37 (1.94%) Middleware
2 35 (1.83%) CSS
3 30 (1.57%) Web Services
4 27 (1.41%) HTML
5 25 (1.31%) .NET
6 21 (1.10%) REST
7 16 (0.84%) ARM Templates
7 16 (0.84%) LDAP
8 12 (0.63%) AngularJS
8 12 (0.63%) Jinja
9 11 (0.58%) J2EE
10 10 (0.52%) Kafka
11 9 (0.47%) SailPoint
12 8 (0.42%) ActiveMQ
12 8 (0.42%) Elastic Stack
12 8 (0.42%) SOAP
12 8 (0.42%) XML
13 6 (0.31%) jQuery
14 5 (0.26%) .NET Framework
14 5 (0.26%) Visualforce
Miscellaneous
1 109 (5.71%) Management Information System
2 81 (4.24%) Data Centre
3 78 (4.09%) CMDB
4 60 (3.14%) Self-Motivation
5 54 (2.83%) Driving Licence
6 46 (2.41%) PKI
7 42 (2.20%) Video Conferencing
8 41 (2.15%) Private Cloud
9 28 (1.47%) Virtual Team
10 22 (1.15%) iPhone
10 22 (1.15%) Onboarding
11 19 (1.00%) Security Operations Centre
12 18 (0.94%) Clustering
12 18 (0.94%) CSOC
12 18 (0.94%) Hedge funds
12 18 (0.94%) Product Ownership
13 17 (0.89%) Blackberry
13 17 (0.89%) Public Cloud
14 16 (0.84%) Data Protection Act
15 14 (0.73%) Replication
Operating Systems
1 532 (27.87%) Windows
2 198 (10.37%) Windows 10
3 185 (9.69%) Linux
4 168 (8.80%) Windows Server
5 86 (4.50%) Windows Server 2016
6 73 (3.82%) Windows Server 2019
7 62 (3.25%) Unix
8 60 (3.14%) Windows 7
8 60 (3.14%) Windows Server 2012
9 26 (1.36%) Ubuntu
10 25 (1.31%) Mac OS
11 24 (1.26%) Apple iOS
12 23 (1.20%) Android
13 20 (1.05%) Windows NT
14 17 (0.89%) Debian
15 15 (0.79%) Solaris
16 14 (0.73%) Windows XP
17 12 (0.63%) Red Hat Enterprise Linux
18 8 (0.42%) VMS
18 8 (0.42%) Windows Server 2008
Processes & Methodologies
1 580 (30.38%) Service Management
2 440 (23.05%) ITSM
3 367 (19.22%) Problem-Solving
4 360 (18.86%) Customer Service
5 342 (17.92%) Agile
6 280 (14.67%) Service Delivery
7 249 (13.04%) Change Management
8 227 (11.89%) Incident Management
9 200 (10.48%) Problem Management
10 173 (9.06%) Project Management
11 167 (8.75%) Continuous Improvement
12 161 (8.43%) DevOps
13 133 (6.97%) Stakeholder Management
14 116 (6.08%) Configuration Management
15 108 (5.66%) Release Management
15 108 (5.66%) Service Design
16 107 (5.61%) Customer Requirements
16 107 (5.61%) Project Delivery
17 103 (5.40%) Disaster Recovery
17 103 (5.40%) PRINCE2
Programming Languages
1 166 (8.70%) PowerShell
2 105 (5.50%) SQL
3 76 (3.98%) Python
4 41 (2.15%) JavaScript
5 39 (2.04%) C#
6 31 (1.62%) Perl
7 21 (1.10%) Java
8 20 (1.05%) VBScript
9 18 (0.94%) VB
10 16 (0.84%) Bicep
11 15 (0.79%) Shell Script
12 13 (0.68%) Bash
13 12 (0.63%) Tcl
14 8 (0.42%) C++
14 8 (0.42%) VB.NET
15 7 (0.37%) VBA
16 5 (0.26%) Apex Code
16 5 (0.26%) COBOL
16 5 (0.26%) DCL
16 5 (0.26%) Go
Qualifications
1 619 (32.43%) Security Cleared
2 420 (22.00%) SC Cleared
3 304 (15.92%) Degree
4 255 (13.36%) DV Cleared
5 169 (8.85%) ITIL Certification
6 122 (6.39%) Microsoft Certification
7 106 (5.55%) Cisco Certification
8 80 (4.19%) CCNA
9 60 (3.14%) A+ Certification
10 57 (2.99%) ITIL Foundation Certificate
11 53 (2.78%) CCNP
12 51 (2.67%) MCP
13 48 (2.51%) Computer Science Degree
14 47 (2.46%) MCSA
15 44 (2.30%) MCSE
16 39 (2.04%) BPSS Clearance
17 20 (1.05%) TOGAF Certification
18 19 (1.00%) Azure Certification
19 18 (0.94%) PMI Certification
19 18 (0.94%) PMP
Quality Assurance & Compliance
1 163 (8.54%) SLA
2 77 (4.03%) QA
3 38 (1.99%) ISO/IEC 27001
4 37 (1.94%) ISO/IEC 20000
5 36 (1.89%) Government Security Classifications
6 29 (1.52%) GDPR
7 20 (1.05%) COBIT
7 20 (1.05%) NIST
8 17 (0.89%) NCSC
9 13 (0.68%) Cyber Essentials
9 13 (0.68%) Data Quality
10 12 (0.63%) Disclosure Scotland
11 11 (0.58%) PCI DSS
12 8 (0.42%) ISO 9001
12 8 (0.42%) PMO
13 5 (0.26%) Accessibility
14 4 (0.21%) GRC
15 3 (0.16%) Cyber Essentials PLUS
15 3 (0.16%) ISO 22301
16 1 (0.052%) NIST 800
System Software
1 340 (17.81%) Active Directory
2 105 (5.50%) VMware Infrastructure
3 51 (2.67%) Firmware
4 39 (2.04%) Hyper-V
5 32 (1.68%) Virtual Desktop
6 28 (1.47%) Virtual Machines
7 26 (1.36%) VMware ESXi
8 20 (1.05%) Virtual Servers
9 16 (0.84%) VMware NSX
9 16 (0.84%) vSphere
10 6 (0.31%) VMware Workstation
11 5 (0.26%) BitLocker
12 4 (0.21%) Docker
12 4 (0.21%) Microsoft Virtual Server
12 4 (0.21%) Samba
12 4 (0.21%) Veritas Cluster Server
12 4 (0.21%) XenApp
13 3 (0.16%) Microsoft App-V
13 3 (0.16%) XenDesktop
14 1 (0.052%) Snort
Systems Management
1 176 (9.22%) SCCM
2 89 (4.66%) Microsoft Intune
3 78 (4.09%) Ansible
4 69 (3.61%) SCOM
5 65 (3.40%) WSUS
6 27 (1.41%) NetBackup
7 26 (1.36%) Kubernetes
8 24 (1.26%) Single Sign-On
8 24 (1.26%) Terraform
9 23 (1.20%) Puppet
10 22 (1.15%) Active Directory Federation Services
10 22 (1.15%) vCenter Server
11 21 (1.10%) EMC NetWorker
12 20 (1.05%) Sysprep
13 15 (0.79%) Jamf Pro
14 9 (0.47%) AirWatch
15 8 (0.42%) Control-M
15 8 (0.42%) PingFederate
15 8 (0.42%) Rancher
16 7 (0.37%) Red Hat Satellite
Vendors
1 579 (30.33%) Microsoft
2 408 (21.37%) ServiceNow
3 169 (8.85%) Cisco
4 164 (8.59%) VMware
5 148 (7.75%) Citrix
6 89 (4.66%) HP
7 62 (3.25%) SAP
8 52 (2.72%) Oracle
9 50 (2.62%) Palo Alto
10 47 (2.46%) Atlassian
10 47 (2.46%) IBM
11 46 (2.41%) Remedy
12 42 (2.20%) Juniper
12 42 (2.20%) Red Hat
13 39 (2.04%) Dell
14 38 (1.99%) EMC
15 34 (1.78%) SolarWinds
16 31 (1.62%) Veeam
17 29 (1.52%) Symantec
18 27 (1.41%) Google