Desktop Support Contracts

Desktop Support
UK

The median Desktop Support daily rate in the UK is £200 according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 299 296 351
Rank change year-on-year -3 +55 +101
Contract jobs requiring a Desktop Support 306 496 684
As % of all contract jobs advertised in the UK 0.72% 0.87% 0.77%
As % of the Job Titles category 0.78% 0.92% 0.81%
Number of daily rates quoted 227 353 486
10th Percentile £125 £140 £127
25th Percentile £143 £170 £145
Median daily rate (50th Percentile) £200 £200 £190
Median % change year-on-year - +5.26% +9.20%
75th Percentile £219 £250 £230
90th Percentile £269 £292 £267
UK excluding London median daily rate £200 £200 £180
% change year-on-year - +11.11% +20.00%
Number of hourly rates quoted 32 44 62
10th Percentile £16.33 £15.30 £15.09
25th Percentile £18.13 £17.97 £16.25
Median hourly rate £21.00 £23.25 £18.50
Median % change year-on-year -9.68% +25.68% +9.73%
75th Percentile £27.44 £25.71 £22.81
90th Percentile £30.25 £27.84 £27.75
UK excluding London median hourly rate £20.00 £18.75 £18.00
% change year-on-year +6.67% +4.17% +6.76%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,468 54,175 84,246
% of contract IT jobs with a recognized job title 92.79% 94.61% 95.40%
Number of daily rates quoted 25,716 37,826 59,224
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £543 £525
Median % change year-on-year -3.23% +3.33% +8.47%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £489 £500 £475
% change year-on-year -2.20% +5.26% +11.76%
Number of hourly rates quoted 2,674 1,504 2,051
10th Percentile £12.83 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.82
Median hourly rate £36.50 £45.00 £23.91
Median % change year-on-year -18.89% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.90 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +4.19%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Desktop Support.

Daily rate trend for Desktop Support in the UK

Desktop Support
Daily Rate Histogram

Daily rate distribution for jobs citing Desktop Support over the 6 months to 20 May 2024.

Daily rate histogram for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Desktop Support.

Hourly rate trend for Desktop Support in the UK

Desktop Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing Desktop Support over the 6 months to 20 May 2024.

Hourly rate histogram for Desktop Support in the UK

Desktop Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +8 271 £200 - 64
UK excluding London -51 171 £200 - 50
London +60 134 £195 -7.69% 27
South East -9 54 £205 +0.82% 8
Work from Home +67 33 £190 -9.02% 8
South West -18 30 £190 -5.00% 10
North of England +10 27 £160 -20.00% 6
Scotland +29 24 £200 -17.53% 10
North West +16 16 £140 -32.12% 1
Midlands -1 13 £178 -3.40% 8
East of England -13 13 £175 -7.89% 8
West Midlands +9 8 £190 +16.92% 4
Wales +14 7 £135 -28.95%
North East +11 6 £190 - 3
East Midlands +10 5 £122 -39.38% 4
Yorkshire +1 5 £195 -2.50% 2
Northern Ireland 0 3 £140 -32.53% 1

Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2024, Desktop Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support in the job title.

1 223 (72.88%) Windows
2 124 (40.52%) Microsoft
3 111 (36.27%) Social Skills
4 108 (35.29%) Windows 10
5 104 (33.99%) Microsoft 365
6 101 (33.01%) Active Directory
7 82 (26.80%) Customer Service
8 79 (25.82%) Microsoft Office
9 75 (24.51%) SCCM
10 61 (19.93%) Security Cleared
11 57 (18.63%) ITIL
12 55 (17.97%) Problem-Solving
13 46 (15.03%) Windows 7
14 37 (12.09%) Finance
15 35 (11.44%) SC Cleared
16 34 (11.11%) VPN
17 32 (10.46%) Azure
17 32 (10.46%) Organisational Skills
18 30 (9.80%) Microsoft Exchange
19 29 (9.48%) ServiceNow
20 28 (9.15%) Asset Management
21 27 (8.82%) HP
22 26 (8.50%) Degree
22 26 (8.50%) Public Sector
23 25 (8.17%) Apple
24 24 (7.84%) SLA
25 23 (7.52%) Driving Licence
26 22 (7.19%) Presentation Skills
26 22 (7.19%) Break/Fix
26 22 (7.19%) Telecoms

Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (9.80%) Microsoft Exchange
2 10 (3.27%) SharePoint
3 8 (2.61%) Blackberry Enterprise Server
4 4 (1.31%) CMS
4 4 (1.31%) Skype for Business
5 1 (0.33%) Exchange Server 2007
5 1 (0.33%) Exchange Server 2013
5 1 (0.33%) IIS
Applications
1 79 (25.82%) Microsoft Office
2 7 (2.29%) Microsoft Excel
3 6 (1.96%) Microsoft PowerPoint
4 1 (0.33%) MS Visio
Business Applications
1 2 (0.65%) Shopify
Cloud Services
1 104 (33.99%) Microsoft 365
2 32 (10.46%) Azure
3 9 (2.94%) Entra ID
4 6 (1.96%) OneDrive
5 2 (0.65%) Amazon EC2
5 2 (0.65%) AWS
5 2 (0.65%) BigCommerce
6 1 (0.33%) Azure Stack
6 1 (0.33%) Google Sheets
6 1 (0.33%) SaaS
6 1 (0.33%) Slack
6 1 (0.33%) WhatsApp
Communications & Networking
1 34 (11.11%) VPN
2 16 (5.23%) DNS
2 16 (5.23%) LAN
3 12 (3.92%) Firewall
3 12 (3.92%) Wi-Fi
3 12 (3.92%) Wireless
4 11 (3.59%) WAN
5 10 (3.27%) Internet
6 9 (2.94%) DHCP
7 6 (1.96%) Remote Desktop
8 4 (1.31%) Skype
8 4 (1.31%) WebEx
9 3 (0.98%) Cisco IOS
9 3 (0.98%) VLAN
10 2 (0.65%) FTP
10 2 (0.65%) TCP/IP
11 1 (0.33%) HTTP
11 1 (0.33%) SAN
11 1 (0.33%) VoIP
11 1 (0.33%) WLAN
Database & Business Intelligence
1 5 (1.63%) SQL Server
Development Applications
1 3 (0.98%) JIRA
2 1 (0.33%) Hudson
General
1 111 (36.27%) Social Skills
2 37 (12.09%) Finance
3 32 (10.46%) Organisational Skills
4 26 (8.50%) Public Sector
5 22 (7.19%) Presentation Skills
5 22 (7.19%) Telecoms
6 20 (6.54%) Manufacturing
7 18 (5.88%) Marketing
8 16 (5.23%) Electronics
9 15 (4.90%) Banking
10 10 (3.27%) Analytical Skills
11 8 (2.61%) Legal
12 6 (1.96%) Retail
13 4 (1.31%) Inclusion and Diversity
13 4 (1.31%) Mandarin Language
13 4 (1.31%) Pharmaceutical
14 3 (0.98%) Aviation
14 3 (0.98%) Investment Banking
15 2 (0.65%) Front Office
15 2 (0.65%) Multimedia
Libraries, Frameworks & Software Standards
1 5 (1.63%) XMPP
2 2 (0.65%) VML
3 1 (0.33%) CSS
3 1 (0.33%) XML
3 1 (0.33%) X-Windows
Miscellaneous
1 23 (7.52%) Driving Licence
2 18 (5.88%) iPhone
2 18 (5.88%) Video Conferencing
3 15 (4.90%) Management Information System
4 14 (4.58%) NHS
5 13 (4.25%) Blackberry
6 10 (3.27%) Onboarding
7 9 (2.94%) Data Centre
7 9 (2.94%) Smartphone
8 8 (2.61%) CMDB
8 8 (2.61%) iPad
9 5 (1.63%) Self-Motivation
10 4 (1.31%) Data Protection Act
10 4 (1.31%) EPoS
11 3 (0.98%) Wiki
12 2 (0.65%) BYOD
13 1 (0.33%) Analytical Mindset
13 1 (0.33%) Life Science
13 1 (0.33%) Product Ownership
13 1 (0.33%) Renewable Energy
Operating Systems
1 223 (72.88%) Windows
2 108 (35.29%) Windows 10
3 46 (15.03%) Windows 7
4 18 (5.88%) Mac OS
4 18 (5.88%) Windows Server
5 16 (5.23%) Android
6 12 (3.92%) Mac OS X
7 10 (3.27%) Apple iOS
8 8 (2.61%) Windows 8
9 4 (1.31%) Windows Server 2012
9 4 (1.31%) Windows Vista
10 1 (0.33%) Linux
10 1 (0.33%) Windows XP
Processes & Methodologies
1 82 (26.80%) Customer Service
2 57 (18.63%) ITIL
3 55 (17.97%) Problem-Solving
4 28 (9.15%) Asset Management
5 22 (7.19%) Break/Fix
6 18 (5.88%) Service Delivery
7 17 (5.56%) Hardware Maintenance
7 17 (5.56%) Time Management
8 16 (5.23%) Business Intelligence
8 16 (5.23%) Digital Marketing
8 16 (5.23%) Programme Management
9 15 (4.90%) Decision-Making
10 14 (4.58%) Customer Experience
10 14 (4.58%) ITSM
11 13 (4.25%) Inventory Management
12 12 (3.92%) Mobile Device Management
13 11 (3.59%) Customer Requirements
14 9 (2.94%) Patch Management
15 8 (2.61%) Incident Management
15 8 (2.61%) Service Management
Programming Languages
1 11 (3.59%) PowerShell
2 4 (1.31%) Python
3 1 (0.33%) JavaScript
Qualifications
1 61 (19.93%) Security Cleared
2 35 (11.44%) SC Cleared
3 26 (8.50%) Degree
4 19 (6.21%) DV Cleared
5 13 (4.25%) Microsoft Certification
6 8 (2.61%) A+ Certification
7 6 (1.96%) BPSS Clearance
7 6 (1.96%) ITIL Certification
8 4 (1.31%) MCP
9 2 (0.65%) DBS Check
10 1 (0.33%) AWS Certification
10 1 (0.33%) AWS Certified Cloud Practitioner
10 1 (0.33%) AWS Certified Solutions Architect
10 1 (0.33%) Cisco Certification
10 1 (0.33%) CISSP
10 1 (0.33%) Computer Science Degree
10 1 (0.33%) IBM Certification
10 1 (0.33%) ITIL Foundation Certificate
10 1 (0.33%) MCSA
10 1 (0.33%) MCSE
Quality Assurance & Compliance
1 24 (7.84%) SLA
2 5 (1.63%) ISO/IEC 27001
3 3 (0.98%) Accessibility
4 1 (0.33%) QA
System Software
1 101 (33.01%) Active Directory
2 7 (2.29%) Firmware
3 6 (1.96%) Hyper-V
4 4 (1.31%) Virtual Machines
4 4 (1.31%) Virtual Servers
5 3 (0.98%) VMware Infrastructure
Systems Management
1 75 (24.51%) SCCM
2 22 (7.19%) Microsoft Intune
3 6 (1.96%) Jamf Pro
4 5 (1.63%) WSUS
5 3 (0.98%) AirWatch
5 3 (0.98%) AppManager
6 2 (0.65%) Systems Management Server (SMS)
Vendors
1 124 (40.52%) Microsoft
2 29 (9.48%) ServiceNow
3 27 (8.82%) HP
4 25 (8.17%) Apple
5 18 (5.88%) SAP
6 17 (5.56%) Cisco
7 15 (4.90%) Citrix
8 9 (2.94%) Bloomberg
9 8 (2.61%) Adobe
9 8 (2.61%) Dell
9 8 (2.61%) Ivanti
10 5 (1.63%) Reuters
11 4 (1.31%) Becrypt
11 4 (1.31%) Samsung
11 4 (1.31%) TOWER Software
11 4 (1.31%) Veeam
12 3 (0.98%) McAfee
12 3 (0.98%) Okta
12 3 (0.98%) VMware
13 2 (0.65%) Sophos