11 of 11 2nd Line Support Jobs in the Midlands

2nd Line Support Engineer – Coleshill (West Midlands) – Hybrid - £30,000 - £32,000 We're partnered with a growing IT Managed Service provider based in Coleshill (West Midlands) that is looking to grow their technical support team due to growth and further investment. The … confident with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Day to day responsibilities of the 2nd Line Support Engineer: Manage ticketing system by ensuring all issues are logged accurately, and all relevant notes, progress updates, and … actions are recorded in a timely manner. Respond to Service Desk phone calls/tickets efficiently, prioritizing 2nd line issues and providing technical support to resolve user problems. Handle escalations from 1st line technicians, taking ownership of more complex technical issues and ensuring more »

2nd Line Support - Hybrid Our client is urgently looking for a 2nd Line Support Analyst to join their team on a permanent basis. The role is hybrid, with 3-4 days per week on-site in Warwick. You will be … package, including annual leave, pension, hybrid working, private medical insurance, income protection, life assurance, continuous training and career development, and many, many more perks! 2nd Line Support - Key Skills: Strong experience in the IT industry, with any experience in the Financial/MSP sector preferable … verbal communication skills with ability to explain technical issues to non- technical staff at all levels of an organisation. Highly capable problem-solving abilities. 2nd Line Support - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to more »

Role: 2nd Line IT Support Engineer Location: Leicester, UK (Hybrid) Salary: £29,500 Are you a skilled IT Support professional with experience in Microsoft technologies? Do you thrive in a fast-paced environment where you can troubleshoot, support, and enhance IT … systems? If so, we have the perfect opportunity for you! The Role: We're looking for a 2nd Line IT Support Engineer to join our dynamic team in Leicester. In this role, you'll be responsible for providing high-quality support to end … You'll work with a range of Microsoft technologies and play a key role in maintaining and improving our IT infrastructure. Key Responsibilities: Provide 2nd line technical support to end-users, resolving escalated issues efficiently. Troubleshoot hardware and software problems across Windows environments. Support more »

nd Line Support Engineer - Coleshill (West Midlands) - Hybrid - £30,000 - £32,000 We're partnered with a growing IT Managed Service provider based in Coleshill (West Midlands) that is looking to grow their technical support team due to growth and further investment. The successful … support engineer will join a vibrant and talent team of 12 engineers who operate within a collaborate environment. As the support engineer you will be troubleshooting issues with a wide range of customers - this will involve being in the office support remotely and also … and all relevant notes, progress updates, and actions are recorded in a timely manner.â • Respond to Service Desk phone calls/tickets efficiently, prioritizing 2nd line issues and providing technical support to resolve user problems.â • Handle escalations from 1st line technicians, taking ownership more »

Life on the team An opportunity has arisen for a 2nd Line Support Analyst to join our dedicated customer Technical Operations Command Centre Team in Nottingham, Hatfield or Milton Keynes. The role requires an initiative driven, proactive individual, with an understanding of IT infrastructure to … add quality and value to our customers. What you’ll do • Upholding a high level of customer service will be key, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports. • You will be responsible for … knowledge of SQL, Wintel, Messaging, Patching and iSeries Operations would be highly beneficial. • Some Infrastructure support experience/exposure at a second line level • Working knowledge of application, incident management tool with quality incident management skills. • Experience in a 2nd Line Support more »

2nd Line WAN Network Engineer - MUST BE SC CLEARED Are you an experienced 2nd Line Network Engineer with a passion for secure and high-performance networking? Do you want to work with Juniper SRX routers in a dynamic and collaborative environment? If so, we … in our operations. What You'll Be Doing: Supporting and configuring Juniper SRX series routers as part of our global WAN network . Handling 2nd line technical escalations and ensuring smooth network performance. Collaborating with 1st and 3rd line engineers to resolve complex issues and … and certificate-based authentication. Ability to troubleshoot and optimise enterprise WAN environments . Ready to Take the Next Step? If you're a skilled 2nd Line WAN Network Engineer with current SC Clearance looking for a role that offers exciting challenges, career progression, and technical growth , apply more »

2nd Line Support Analyst - Leicester - £29.5k Role Overview I am on the lookout for a driven and energetic individual who understands the importance of delivering exceptional customer service. As a 2nd Line Service Desk Analyst, you will be the first point of … contact for colleagues across the company, providing IT support through multiple channels. This is a great opportunity for an individual who is a graduate, or recently completed an IT Apprenticeship, who wants to learn and progress their career. This company offers clear progression pathways and training plans. You … employees, ensuring appropriate account authorisations and system access are provided. Contribute to and assist with various projects as required. Requirements Proficient and experienced in 2nd line support. Good knowldge of O365 Good knowledge of Entra ID & Active Directory Understanding on networking principles. Willingness to learn and develop more »

Role: 2nd Line IT Support Technician Location: Bromsgrove Salary: £33,000 Are you an experienced 2nd Line IT Support professional looking for a permanent position in the bustling tech sector? Our client is seeking a dynamic individual to join their … a driving licence is essential for this job since your expertise may be needed at different sites or locations. Key Responsibilities: - Provide comprehensive second-line support across various platforms. - Troubleshoot issues related not only to desktops but also server infrastructures. - Maintain and administer network systems within … over azure platform The ideal candidate will demonstrate excellent problem-solving abilities along with strong communication skills allowing them provide high-quality user support while collaborating effectively within our dedicated team environment. If you have the drive and experience we're searching for then please apply today! In more »

Through company expansion I am recruiting for a suitable experienced IT Support Engineer, with at least 3-4 years experience, to provide 2nd Line IT Support for a client based in Market Deeping, Lincolnshire. This is a great opportunity to join a team … and provide broad, core technology support, with scope for training on technologies that you may not have experience upon, so you can really build your skill set. The role is very diverse, so the applicant must be confident on desktop, network and server support, virtualisation technologies … Office 365. This role is based on-site, Monday to Friday, so you will need to live within a commutable distance to Market Deeping. 2nd Line IT Support Desktop Engineer Location: Market Deeping - On-site - Monday through to Friday. Salary: £30,000 - £35,000 + more »

Technical Support Analyst – 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit a passionate individual … working with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities: • Providing 2nd line support remotely and occasionally on-site when required • Managing open tickets within SLA, and maintaining ownership • Working closely with … On-call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 2 years 1st/2nd level technical helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK driving licence • Experience interacting with more »

Role: 2nd Line Support Engineer Location: Derby Salary: £30,000 Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team … that delivers top-tier IT solutions to a diverse range of clients. What You'll Do: Provide remote and onsite IT support to clients Troubleshoot and resolve hardware, software, and network issues Manage and maintain IT infrastructure, including servers and cloud services Deploy and configure new hardware and … on complex technical projects Deliver excellent customer service and ensure timely resolution of issues What We're Looking For: Proven experience in IT support or helpdesk roles (preferably in an MSP environment) Strong knowledge of Windows, macOS, and common business applications Familiarity with Microsoft 365, Active Directory, networking more »