Service Desk Engineer Jobs in England

Service Desk Engineer
UK > England

The median Service Desk Engineer salary in England is £29,500 per year according to job vacancies posted during the 6 months to 3 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 Jun 2024
Same period 2023 Same period 2022
Rank 750 800 1034
Rank change year-on-year +50 +234 -259
Permanent jobs requiring a Service Desk Engineer 93 108 141
As % of all permanent jobs advertised in England 0.10% 0.13% 0.099%
As % of the Job Titles category 0.11% 0.14% 0.10%
Number of salaries quoted 86 105 125
10th Percentile £23,500 £23,000 £21,250
25th Percentile £25,500 £26,250 £24,000
Median annual salary (50th Percentile) £29,500 £27,500 £29,000
Median % change year-on-year +7.27% -5.17% +16.00%
75th Percentile £35,875 £36,000 £35,000
90th Percentile £38,000 £38,550 £43,250
UK median annual salary £31,500 £27,750 £29,000
% change year-on-year +13.51% -4.31% +16.00%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 86,551 76,764 136,484
% of permanent jobs with a recognized job title 94.74% 91.30% 96.02%
Number of salaries quoted 63,784 50,208 75,544
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,017
Median annual salary (50th Percentile) £52,500 £60,567 £60,000
Median % change year-on-year -13.32% +0.95% +9.09%
75th Percentile £70,500 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Engineer
Job Vacancy Trend in England

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Engineer in England

Service Desk Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Engineer in England.

Salary trend for Service Desk Engineer in England

Service Desk Engineer
Salary Histogram in England

Salary distribution for jobs citing Service Desk Engineer in England over the 6 months to 3 June 2024.

Salary histogram for Service Desk Engineer in England

Service Desk Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the England region over the 6 months to 3 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands -14 20 £24,000 -12.73% 11
North of England +21 18 £26,000 -5.45% 11
South East -2 18 £31,500 +8.62% 4
South West -16 17 £33,750 +35.00% 8
West Midlands +3 15 £24,000 -20.00% 8
London +99 14 £32,500 -12.75% 8
North West -8 14 £26,000 -22.96% 3
East of England -13 6 £25,000 -5.66% 10
East Midlands -15 5 £37,500 +36.36% 3
Yorkshire +56 4 £27,000 -1.82% 7
Service Desk Engineer
UK

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 3 June 2024, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Engineer in the job title.

1 80 (86.02%) Microsoft 365
2 74 (79.57%) Active Directory
3 52 (55.91%) Microsoft
4 44 (47.31%) Customer Service
5 41 (44.09%) Windows
6 40 (43.01%) Social Skills
7 34 (36.56%) Azure
8 28 (30.11%) SLA
8 28 (30.11%) Analytical Skills
9 26 (27.96%) SharePoint
10 23 (24.73%) Microsoft Exchange
10 23 (24.73%) Service Management
11 21 (22.58%) Law
12 19 (20.43%) Entra ID
13 16 (17.20%) ITIL
14 15 (16.13%) VMware
14 15 (16.13%) Windows Server
15 14 (15.05%) VPN
16 13 (13.98%) AWS
16 13 (13.98%) Android
17 12 (12.90%) Ticket Management
18 11 (11.83%) Windows 10
18 11 (11.83%) Apple iOS
19 10 (10.75%) Microsoft Office
19 10 (10.75%) VMware Infrastructure
19 10 (10.75%) Driving Licence
19 10 (10.75%) Roadmaps
20 9 (9.68%) OneDrive
20 9 (9.68%) LAN
21 8 (8.60%) WAN

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (27.96%) SharePoint
2 23 (24.73%) Microsoft Exchange
3 1 (1.08%) CMS
Applications
1 10 (10.75%) Microsoft Office
Business Applications
1 1 (1.08%) Elite 3E
Cloud Services
1 80 (86.02%) Microsoft 365
2 34 (36.56%) Azure
3 19 (20.43%) Entra ID
4 13 (13.98%) AWS
5 9 (9.68%) OneDrive
6 6 (6.45%) Cloud Computing
7 1 (1.08%) Google Workspace
7 1 (1.08%) PaaS
7 1 (1.08%) SaaS
7 1 (1.08%) WhatsApp
Communications & Networking
1 14 (15.05%) VPN
2 9 (9.68%) LAN
3 8 (8.60%) WAN
4 7 (7.53%) Firewall
5 6 (6.45%) DHCP
5 6 (6.45%) DNS
5 6 (6.45%) VLAN
6 5 (5.38%) Remote Desktop
6 5 (5.38%) Wi-Fi
7 4 (4.30%) SAN
7 4 (4.30%) Wireless
8 3 (3.23%) IPsec
8 3 (3.23%) TCP/IP
9 1 (1.08%) Ethernet
9 1 (1.08%) Unified Communications
9 1 (1.08%) VoIP
Database & Business Intelligence
1 4 (4.30%) SQL Server
General
1 40 (43.01%) Social Skills
2 28 (30.11%) Analytical Skills
3 21 (22.58%) Law
4 3 (3.23%) Finance
4 3 (3.23%) Legal
4 3 (3.23%) Marketing
5 2 (2.15%) Manufacturing
5 2 (2.15%) Public Sector
6 1 (1.08%) Local Government
6 1 (1.08%) Pharmaceutical
6 1 (1.08%) Retail
6 1 (1.08%) Telecoms
Miscellaneous
1 10 (10.75%) Driving Licence
2 4 (4.30%) Onboarding
3 3 (3.23%) Replication
4 2 (2.15%) Self-Motivation
5 1 (1.08%) Blackberry
5 1 (1.08%) CMDB
5 1 (1.08%) Data Protection Act
5 1 (1.08%) EPoS
5 1 (1.08%) NHS
5 1 (1.08%) Smartphone
5 1 (1.08%) Social Media
Operating Systems
1 41 (44.09%) Windows
2 15 (16.13%) Windows Server
3 13 (13.98%) Android
4 11 (11.83%) Apple iOS
4 11 (11.83%) Windows 10
5 6 (6.45%) Mac OS
6 1 (1.08%) Linux
6 1 (1.08%) Mac OS X
6 1 (1.08%) VMS
6 1 (1.08%) Windows 7
6 1 (1.08%) Windows 8
6 1 (1.08%) Windows Server 2003
Processes & Methodologies
1 44 (47.31%) Customer Service
2 23 (24.73%) Service Management
3 16 (17.20%) ITIL
4 12 (12.90%) Ticket Management
5 10 (10.75%) Roadmaps
6 8 (8.60%) Problem-Solving
7 6 (6.45%) Infrastructure Engineering
7 6 (6.45%) Mentoring
8 5 (5.38%) Service Delivery
9 4 (4.30%) Innovative Thinking
9 4 (4.30%) ITSM
10 3 (3.23%) Antivirus Management
10 3 (3.23%) Break/Fix
10 3 (3.23%) Change Management
10 3 (3.23%) Customer Experience
10 3 (3.23%) Data Security
10 3 (3.23%) Incident Management
10 3 (3.23%) Remote Monitoring and Management
10 3 (3.23%) Software Licensing
10 3 (3.23%) Virtual Environments
Programming Languages
1 3 (3.23%) PowerShell
Qualifications
1 3 (3.23%) A+ Certification
1 3 (3.23%) CCA
1 3 (3.23%) Citrix Certification
1 3 (3.23%) MCP
1 3 (3.23%) Microsoft Certification
2 2 (2.15%) MCITP
3 1 (1.08%) CCNA
3 1 (1.08%) Cisco Certification
3 1 (1.08%) Degree
3 1 (1.08%) ITIL Certification
3 1 (1.08%) MOS
Quality Assurance & Compliance
1 28 (30.11%) SLA
2 1 (1.08%) GDPR
System Software
1 74 (79.57%) Active Directory
2 10 (10.75%) VMware Infrastructure
3 7 (7.53%) Hyper-V
4 3 (3.23%) Virtual Desktop
4 3 (3.23%) XenApp
4 3 (3.23%) XenDesktop
5 1 (1.08%) GPFS
Systems Management
1 4 (4.30%) Microsoft Intune
2 3 (3.23%) Backup Exec
2 3 (3.23%) Symantec Endpoint Protection
3 2 (2.15%) Jamf Pro
4 1 (1.08%) Active Directory Federation Services
4 1 (1.08%) FortiGate
4 1 (1.08%) SCCM
4 1 (1.08%) SCOM
Vendors
1 52 (55.91%) Microsoft
2 15 (16.13%) VMware
3 6 (6.45%) Apple
3 6 (6.45%) Citrix
4 4 (4.30%) Dell
5 3 (3.23%) Fortinet
5 3 (3.23%) N-able
5 3 (3.23%) SolarWinds
5 3 (3.23%) Symantec
5 3 (3.23%) Veeam
5 3 (3.23%) Veritas
6 2 (2.15%) Avaya
6 2 (2.15%) Cisco
6 2 (2.15%) Meraki
6 2 (2.15%) ServiceNow
7 1 (1.08%) Adobe
7 1 (1.08%) HP
7 1 (1.08%) ProCurve
7 1 (1.08%) Sage
7 1 (1.08%) Sun