First Line Support Analyst
UK
The median First Line Support Analyst salary in the UK is £25,500 per year according to job vacancies posted during the 6 months to 13 May 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 13 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 761 | 859 | 999 |
| Rank change year-on-year | +98 | +140 | -182 |
| Permanent jobs requiring a 1st Line Support Analyst | 117 | 113 | 238 |
| As % of all permanent jobs advertised in the UK | 0.12% | 0.11% | 0.15% |
| As % of the Job Titles category | 0.12% | 0.12% | 0.16% |
| Number of salaries quoted | 113 | 105 | 210 |
| 10th Percentile | £21,050 | £20,950 | £19,313 |
| 25th Percentile | £23,000 | £22,375 | £21,250 |
| Median annual salary (50th Percentile) | £25,500 | £26,000 | £25,000 |
| Median % change year-on-year | -1.92% | +4.00% | +13.64% |
| 75th Percentile | £29,250 | £30,000 | £27,750 |
| 90th Percentile | £34,550 | £39,500 | £30,000 |
| UK excluding London median annual salary | £24,500 | £25,000 | £23,000 |
| % change year-on-year | -2.00% | +8.70% | +4.55% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 93,699 | 92,665 | 152,640 |
| % of permanent jobs with a recognized job title | 94.62% | 91.54% | 96.10% |
| Number of salaries quoted | 67,079 | 58,510 | 84,912 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,500 | £45,000 | £42,611 |
| Median annual salary (50th Percentile) | £52,500 | £60,000 | £60,000 |
| Median % change year-on-year | -12.50% | - | +9.09% |
| 75th Percentile | £71,250 | £80,719 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £95,000 |
| UK excluding London median annual salary | £50,000 | £53,000 | £50,173 |
| % change year-on-year | -5.66% | +5.64% | +5.63% |
1st Line Support Analyst
Job Vacancy Trend
Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.
1st Line Support Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Support Analyst.
1st Line Support Analyst
Salary Histogram
Salary distribution for jobs citing 1st Line Support Analyst over the 6 months to 13 May 2024.
1st Line Support Analyst
Top 15 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +115 | 115 | £25,500 | -1.92% | 8 |
| UK excluding London | -15 | 86 | £24,500 | -2.00% | 8 |
| South East | +15 | 45 | £25,500 | -0.97% | 4 |
| London | +124 | 31 | £32,500 | - | 2 |
| North of England | +72 | 27 | £24,000 | +1.05% | 1 |
| Work from Home | +51 | 20 | £27,500 | +5.77% | 2 |
| Yorkshire | +100 | 18 | £24,500 | -27.94% | |
| North West | +9 | 8 | £21,000 | +6.33% | 1 |
| East of England | +12 | 6 | £23,750 | +7.95% | 1 |
| Midlands | -16 | 4 | £26,500 | +6.00% | 1 |
| West Midlands | +9 | 2 | £27,500 | +11.11% | 1 |
| East Midlands | -13 | 2 | £26,000 | -1.89% | |
| South West | -21 | 2 | £23,500 | -32.86% | |
| Northern Ireland | - | 2 | £31,500 | - | 1 |
| North East | -4 | 1 | £20,000 | -27.27% |
1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 13 May 2024, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.
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1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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