ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 18 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 53 56 76
Rank change year-on-year +3 +20 -16
Permanent jobs citing ITIL 4,498 5,314 7,503
As % of all permanent jobs advertised in the UK 4.50% 5.36% 4.67%
As % of the Processes & Methodologies category 5.28% 5.61% 4.88%
Number of salaries quoted 3,516 3,860 5,577
10th Percentile £27,500 £28,000 £27,000
25th Percentile £34,000 £35,000 £35,375
Median annual salary (50th Percentile) £49,000 £47,500 £48,500
Median % change year-on-year +3.16% -2.06% +5.43%
75th Percentile £63,000 £63,750 £62,500
90th Percentile £76,250 £77,500 £75,000
UK excluding London median annual salary £44,000 £44,000 £45,000
% change year-on-year - -2.22% +5.88%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 85,135 94,784 153,905
As % of all permanent jobs advertised in the UK 85.22% 95.58% 95.76%
Number of salaries quoted 59,872 55,911 82,488
10th Percentile £29,089 £34,000 £33,635
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,180 £60,000
Median % change year-on-year -10.10% +1.97% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 18 May 2024.

Salary histogram for ITIL in the UK

ITIL
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +12 4,151 £48,000 +1.05% 912
UK excluding London +1 3,293 £44,000 - 719
Work from Home +13 1,617 £54,000 +2.86% 379
London +13 1,097 £60,000 +9.09% 256
North of England +24 931 £42,500 +6.25% 146
South East +4 834 £50,000 +9.65% 186
Midlands -6 548 £42,500 -7.31% 145
North West +14 475 £43,500 -1.19% 70
South West +11 451 £47,500 +5.56% 108
West Midlands -9 383 £47,500 - 95
East of England +15 304 £37,500 -25.00% 79
Yorkshire +32 301 £42,500 +6.25% 51
East Midlands +6 163 £32,500 -18.75% 50
North East +10 155 £35,000 -7.28% 27
Scotland -44 143 £47,495 -0.24% 48
Wales -33 57 £47,500 +29.84% 22
Northern Ireland +7 16 £28,750 -19.58% 6
Isle of Man - 13 £50,000 -
Channel Islands 0 4 £85,000 -5.56%

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 485 (10.78%) Microsoft Exchange
2 311 (6.91%) SharePoint
3 38 (0.84%) CMS
4 37 (0.82%) Confluence
5 32 (0.71%) Skype for Business
6 26 (0.58%) WebLogic
7 25 (0.56%) IIS
8 18 (0.40%) OpenStack
9 9 (0.20%) IBM Notes
10 8 (0.18%) Exchange Server 2013
11 7 (0.16%) Apache
11 7 (0.16%) WebSphere
12 6 (0.13%) EPiServer
12 6 (0.13%) Exchange Server 2000
12 6 (0.13%) Oracle Workflow
12 6 (0.13%) SharePoint 2010
13 5 (0.11%) Exchange Server 2010
13 5 (0.11%) SAS
13 5 (0.11%) SharePoint 2013
14 4 (0.089%) WordPress
Applications
1 516 (11.47%) Microsoft Office
2 155 (3.45%) Microsoft Excel
3 51 (1.13%) Microsoft PowerPoint
4 35 (0.78%) MS Visio
5 19 (0.42%) Microsoft Project
6 12 (0.27%) Trello
7 5 (0.11%) Spreadsheet
8 4 (0.089%) SPSS
9 3 (0.067%) Chatbot
10 2 (0.044%) CATIA
10 2 (0.044%) NASTRAN
11 1 (0.022%) Adobe Creative Suite
Business Applications
1 81 (1.80%) Dynamics CRM
2 41 (0.91%) NEC Housing
3 33 (0.73%) Remedy ITSM
3 33 (0.73%) Sparx Enterprise Architect
4 16 (0.36%) Fidessa
4 16 (0.36%) PlanetPress Connect
5 13 (0.29%) Infor SunSystems
5 13 (0.29%) iTrent
6 10 (0.22%) NetSuite
6 10 (0.22%) SAP S/4HANA
7 9 (0.20%) Dynamics NAV
7 9 (0.20%) SAP CX
8 7 (0.16%) Dynamics GP
8 7 (0.16%) Elite 3E
9 6 (0.13%) Aladdin
9 6 (0.13%) Oracle EBS
9 6 (0.13%) thinkFolio
9 6 (0.13%) Workday HCM
10 4 (0.089%) Oracle Applications
10 4 (0.089%) Oracle ERP
Cloud Services
1 1,330 (29.57%) Microsoft 365
2 1,259 (27.99%) Azure
3 351 (7.80%) AWS
4 312 (6.94%) Entra ID
5 211 (4.69%) Power Platform
6 171 (3.80%) SaaS
7 152 (3.38%) IaaS
8 133 (2.96%) Azure DevOps
9 112 (2.49%) PaaS
10 98 (2.18%) OneDrive
11 81 (1.80%) PowerApps
12 73 (1.62%) Cloud Computing
13 70 (1.56%) GCP
13 70 (1.56%) Power Automate
14 62 (1.38%) Dynamics 365
15 47 (1.04%) Mimecast
16 39 (0.87%) WhatsApp
17 36 (0.80%) OpenShift
18 30 (0.67%) Nutanix
19 27 (0.60%) Azure Data Factory
Communications & Networking
1 523 (11.63%) Firewall
2 427 (9.49%) DNS
3 340 (7.56%) LAN
3 340 (7.56%) WAN
4 332 (7.38%) DHCP
5 250 (5.56%) TCP/IP
6 214 (4.76%) VPN
7 169 (3.76%) SAN
8 153 (3.40%) Wireless
9 130 (2.89%) Network Security
10 126 (2.80%) Wi-Fi
11 93 (2.07%) VoIP
12 82 (1.82%) VLAN
13 72 (1.60%) Internet
14 70 (1.56%) SD-WAN
15 58 (1.29%) Remote Desktop
16 57 (1.27%) MPLS
17 48 (1.07%) Cisco IOS
17 48 (1.07%) WLAN
18 44 (0.98%) Skype
Database & Business Intelligence
1 286 (6.36%) SQL Server
2 126 (2.80%) Power BI
3 76 (1.69%) Relational Database
4 68 (1.51%) Data Warehouse
5 57 (1.27%) Amazon RDS
6 55 (1.22%) MySQL
7 50 (1.11%) Oracle Database
8 45 (1.00%) SQL Server Reporting Services
9 42 (0.93%) SQL Server Integration Services
10 33 (0.73%) Azure SQL Database
11 30 (0.67%) PostgreSQL
12 27 (0.60%) Elasticsearch
13 24 (0.53%) Oracle Database 12c
14 17 (0.38%) Big Data
15 16 (0.36%) BusinessObjects
16 11 (0.24%) RDBMS
16 11 (0.24%) SQL Server Analysis Services
17 10 (0.22%) Tableau
18 9 (0.20%) MariaDB
19 8 (0.18%) Metadata
Development Applications
1 156 (3.47%) JIRA
2 37 (0.82%) GitLab
3 34 (0.76%) Git
4 22 (0.49%) SQL Server Management Studio (SSMS)
5 21 (0.47%) Artifactory
6 20 (0.44%) Jenkins
7 18 (0.40%) Eclipse
8 17 (0.38%) IBM UrbanCode
8 17 (0.38%) Visual Studio
9 14 (0.31%) MSI
10 7 (0.16%) Team Foundation Server
11 6 (0.13%) Rational DOORS
12 5 (0.11%) AdminStudio
12 5 (0.11%) HP UFT
12 5 (0.11%) Hudson
12 5 (0.11%) JMeter
12 5 (0.11%) LoadRunner
12 5 (0.11%) MSTest
12 5 (0.11%) Selenium
12 5 (0.11%) SonarQube
General
1 1,772 (39.40%) Social Skills
2 930 (20.68%) Finance
3 585 (13.01%) Analytical Skills
4 245 (5.45%) Public Sector
5 240 (5.34%) Inclusion and Diversity
6 230 (5.11%) Legal
7 211 (4.69%) Organisational Skills
8 187 (4.16%) Law
9 157 (3.49%) Retail
10 138 (3.07%) Telecoms
11 117 (2.60%) Banking
12 90 (2.00%) Presentation Skills
13 88 (1.96%) Manufacturing
14 73 (1.62%) Police
15 60 (1.33%) Influencing Skills
16 54 (1.20%) Local Government
17 52 (1.16%) Documentation Skills
18 49 (1.09%) Pharmaceutical
19 47 (1.04%) Automotive
20 39 (0.87%) Back Office
Job Titles
1 903 (20.08%) Analyst
2 516 (11.47%) Senior
3 424 (9.43%) IT Support
4 405 (9.00%) Support Engineer
5 384 (8.54%) Lead
6 354 (7.87%) Service Manager
7 344 (7.65%) IT Manager
8 341 (7.58%) Infrastructure Engineer
9 333 (7.40%) Support Analyst
10 284 (6.31%) IT Engineer
11 257 (5.71%) Service Analyst
12 227 (5.05%) IT Analyst
13 195 (4.34%) Team Leader
14 194 (4.31%) Service Desk Analyst
15 188 (4.18%) Applications Support
16 176 (3.91%) IT Support Engineer
17 165 (3.67%) Architect
18 154 (3.42%) 2nd Line Support
19 144 (3.20%) IT Services Manager
20 142 (3.16%) Network Engineer
Libraries, Frameworks & Software Standards
1 120 (2.67%) .NET
2 70 (1.56%) HTML
3 69 (1.53%) Web Services
4 65 (1.45%) CSS
5 60 (1.33%) XML
6 59 (1.31%) EDI
7 46 (1.02%) REST
8 42 (0.93%) JSON
9 40 (0.89%) LDAP
10 38 (0.84%) SOAP
11 37 (0.82%) .NET Framework
12 36 (0.80%) AngularJS
13 31 (0.69%) FIX Protocol
14 28 (0.62%) J2EE
15 27 (0.60%) Spring
16 26 (0.58%) Java EE
17 23 (0.51%) ARM Templates
18 20 (0.44%) Middleware
18 20 (0.44%) Twitter Bootstrap
19 18 (0.40%) Ajax
Miscellaneous
1 350 (7.78%) Management Information System
2 319 (7.09%) Data Centre
3 244 (5.42%) Driving Licence
4 196 (4.36%) Self-Motivation
5 99 (2.20%) Onboarding
6 97 (2.16%) CMDB
7 94 (2.09%) Public Cloud
8 87 (1.93%) Product Ownership
9 70 (1.56%) Replication
10 59 (1.31%) Enterprise Software
11 58 (1.29%) PKI
12 53 (1.18%) Video Conferencing
13 47 (1.04%) Fat Client
13 47 (1.04%) Thin Client
14 39 (0.87%) Hybrid Cloud
15 37 (0.82%) Enterprise Storage
16 36 (0.80%) iPad
17 35 (0.78%) Cyber Threat
17 35 (0.78%) Virtual Team
18 33 (0.73%) iPhone
Operating Systems
1 1,577 (35.06%) Windows
2 609 (13.54%) Windows Server
3 509 (11.32%) Windows 10
4 334 (7.43%) Linux
5 183 (4.07%) Unix
6 169 (3.76%) Windows Server 2016
7 155 (3.45%) Windows Server 2019
8 152 (3.38%) Windows 7
9 119 (2.65%) Windows Server 2012
10 100 (2.22%) Android
11 70 (1.56%) Apple iOS
12 51 (1.13%) Mac OS
13 49 (1.09%) CentOS
13 49 (1.09%) Windows 8
14 46 (1.02%) Windows Server 2008
15 30 (0.67%) Mac OS X
15 30 (0.67%) Red Hat Enterprise Linux
16 27 (0.60%) Ubuntu
17 19 (0.42%) CoreOS
18 16 (0.36%) Windows XP
Processes & Methodologies
1 1,117 (24.83%) Service Management
2 1,063 (23.63%) Problem-Solving
3 934 (20.76%) Customer Service
4 876 (19.48%) Service Delivery
5 831 (18.47%) ITSM
6 601 (13.36%) Agile
7 581 (12.92%) Change Management
8 529 (11.76%) Project Management
9 518 (11.52%) Incident Management
10 484 (10.76%) Infrastructure Engineering
11 460 (10.23%) Cybersecurity
12 437 (9.72%) Problem Management
13 432 (9.60%) Continuous Improvement
14 429 (9.54%) Mentoring
15 371 (8.25%) Roadmaps
16 356 (7.91%) DevOps
17 354 (7.87%) Stakeholder Management
18 300 (6.67%) PRINCE2
19 276 (6.14%) Disaster Recovery
20 263 (5.85%) Coaching
Programming Languages
1 473 (10.52%) SQL
2 372 (8.27%) PowerShell
3 136 (3.02%) JavaScript
3 136 (3.02%) Python
4 87 (1.93%) T-SQL
5 86 (1.91%) Bash
6 71 (1.58%) C#
7 65 (1.45%) Java
8 48 (1.07%) Perl
9 31 (0.69%) PL/SQL
10 30 (0.67%) Shell Script
11 20 (0.44%) Ruby
12 19 (0.42%) Bicep
12 19 (0.42%) COBOL
12 19 (0.42%) VB
13 18 (0.40%) Groovy
14 15 (0.33%) VBScript
15 14 (0.31%) RPG
16 11 (0.24%) Swift
17 9 (0.20%) PHP
Qualifications
1 962 (21.39%) Degree
2 584 (12.98%) Security Cleared
3 339 (7.54%) ITIL Certification
4 333 (7.40%) SC Cleared
5 299 (6.65%) Microsoft Certification
6 242 (5.38%) Cisco Certification
7 191 (4.25%) CCNA
8 178 (3.96%) DV Cleared
9 161 (3.58%) ITIL Foundation Certificate
10 135 (3.00%) CISSP
11 122 (2.71%) Computer Science Degree
12 115 (2.56%) Azure Certification
13 113 (2.51%) CCNP
14 108 (2.40%) PMI Certification
15 101 (2.25%) A+ Certification
16 98 (2.18%) DBS Check
17 91 (2.02%) PMP
18 85 (1.89%) MCSE
19 77 (1.71%) BPSS Clearance
20 73 (1.62%) MCP
Quality Assurance & Compliance
1 537 (11.94%) SLA
2 208 (4.62%) ISO/IEC 27001
3 134 (2.98%) GDPR
4 124 (2.76%) Cyber Essentials
5 73 (1.62%) QA
6 63 (1.40%) NIST
7 58 (1.29%) COBIT
8 52 (1.16%) Accessibility
9 49 (1.09%) PCI DSS
10 40 (0.89%) Sarbanes-Oxley
11 38 (0.84%) Data Quality
12 32 (0.71%) GRC
13 28 (0.62%) ISO 9001
14 22 (0.49%) ISO/IEC 20000
14 22 (0.49%) PMO
15 19 (0.42%) Cyber Essentials PLUS
15 19 (0.42%) NCSC
16 15 (0.33%) HIPAA
17 14 (0.31%) ITGC
18 8 (0.18%) SOC 2
System Software
1 1,232 (27.39%) Active Directory
2 460 (10.23%) VMware Infrastructure
3 285 (6.34%) Hyper-V
4 92 (2.05%) vSphere
5 68 (1.51%) XenApp
6 65 (1.45%) XenDesktop
7 64 (1.42%) Firmware
8 62 (1.38%) Virtual Desktop
9 61 (1.36%) Virtual Machines
9 61 (1.36%) VMware ESXi
10 48 (1.07%) Docker
11 43 (0.96%) VirtualBox
12 19 (0.42%) Terminal Services
12 19 (0.42%) Virtual Servers
13 15 (0.33%) Microsoft App-V
14 11 (0.24%) IAG
15 6 (0.13%) BitLocker
15 6 (0.13%) Microsoft Virtual Server
15 6 (0.13%) VMware Workstation
16 4 (0.089%) pfSense
Systems Management
1 317 (7.05%) Microsoft Intune
2 311 (6.91%) SCCM
3 137 (3.05%) Terraform
4 113 (2.51%) Ansible
5 86 (1.91%) Kubernetes
6 77 (1.71%) WSUS
7 71 (1.58%) SCOM
8 70 (1.56%) Single Sign-On
9 39 (0.87%) Jamf Pro
10 33 (0.73%) vCenter Server
11 32 (0.71%) Puppet
12 31 (0.69%) NetBackup
13 28 (0.62%) Active Directory Federation Services
14 26 (0.58%) OpenSSO
15 22 (0.49%) Nessus
16 21 (0.47%) Progress Chef
17 20 (0.44%) Backup Exec
17 20 (0.44%) ZABBIX
18 16 (0.36%) FortiGate
19 13 (0.29%) McAfee ePO
Vendors
1 1,875 (41.69%) Microsoft
2 622 (13.83%) VMware
3 414 (9.20%) Cisco
4 349 (7.76%) ServiceNow
5 252 (5.60%) Citrix
6 201 (4.47%) Oracle
7 168 (3.73%) HP
8 138 (3.07%) Apple
9 135 (3.00%) Veeam
10 128 (2.85%) Dell
11 118 (2.62%) Meraki
12 112 (2.49%) IBM
13 90 (2.00%) SAP
14 81 (1.80%) Fortinet
15 70 (1.56%) Google
16 69 (1.53%) Remedy
17 68 (1.51%) Palo Alto
18 60 (1.33%) Salesforce
18 60 (1.33%) Sophos
19 59 (1.31%) NetApp