1st/2nd Line Support Engineer Contracts

1st/2nd Line Support Engineer
UK

The median 1st/2nd Line Support Engineer daily rate in the UK is £195 according to job vacancies posted during the 6 months to 6 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 Jun 2024
Same period 2023 Same period 2022
Rank 548 642 786
Rank change year-on-year +94 +144 -89
Contract jobs requiring a 1st/2nd Line Support Engineer 42 37 72
As % of all contract jobs advertised in the UK 0.097% 0.066% 0.082%
As % of the Job Titles category 0.10% 0.070% 0.086%
Number of daily rates quoted 36 29 50
10th Percentile £145 £149 £139
25th Percentile £175 £163 £155
Median daily rate (50th Percentile) £195 £188 £175
Median % change year-on-year +4.00% +7.14% -12.50%
75th Percentile £213 £200 £202
90th Percentile £243 £280 £235
UK excluding London median daily rate £200 £181 £175
% change year-on-year +10.34% +3.57% -
Number of hourly rates quoted 1 2 6
10th Percentile - £15.75 £15.13
25th Percentile - £17.46 £15.38
Median hourly rate £17.72 £20.51 £16.50
Median % change year-on-year -13.61% +24.32% +10.00%
75th Percentile - £23.36 £17.63
90th Percentile - £24.94 £17.88
UK excluding London median hourly rate £17.72 £15.03 £16.50
% change year-on-year +17.94% -8.94% +10.00%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,303 52,860 84,187
% of contract IT jobs with a recognized job title 92.86% 94.58% 95.35%
Number of daily rates quoted 26,003 36,915 59,359
10th Percentile £280 £313 £315
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.14%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +9.20%
Number of hourly rates quoted 2,874 1,471 1,974
10th Percentile £12.86 £14.25 £12.51
25th Percentile £16.30 £19.06 £15.90
Median hourly rate £37.50 £45.00 £24.50
Median % change year-on-year -16.67% +83.67% +12.70%
75th Percentile £61.60 £65.75 £49.50
90th Percentile £73.75 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

1st/2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Support Engineer.

Daily rate trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing 1st/2nd Line Support Engineer over the 6 months to 6 June 2024.

Daily rate histogram for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Support Engineer.

Hourly rate trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support Engineer within the UK over the 6 months to 6 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +92 39 £190 +4.83% 4
UK excluding London +46 30 £200 +10.34% 4
London +92 12 £185 -7.50%
Midlands +21 11 £200 +14.29%
West Midlands +12 9 £200 +14.29%
South West +9 6 £175 -40.43%
North of England - 6 £220 - 1
Work from Home +97 5 £255 +36.00% 2
North West - 5 £220 -
South East +14 3 - - 2
Scotland +40 2 £200 +5.26% 1
East Midlands - 2 £200 -
East of England -1 1 £250 +48.15%
Northern Ireland - 1 - -
Yorkshire - 1 £190 - 1

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 6 June 2024, 1st/2nd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Support Engineer in the job title.

1 30 (71.43%) Windows
2 29 (69.05%) Microsoft 365
3 28 (66.67%) Microsoft
4 26 (61.90%) Active Directory
4 26 (61.90%) Social Skills
5 21 (50.00%) Microsoft Office
5 21 (50.00%) SCCM
6 19 (45.24%) Windows 10
7 15 (35.71%) Customer Service
8 10 (23.81%) Problem-Solving
8 10 (23.81%) Azure
8 10 (23.81%) VPN
9 9 (21.43%) Asset Management
9 9 (21.43%) Microsoft Intune
9 9 (21.43%) Degree
9 9 (21.43%) Mobile Device Management
10 8 (19.05%) Mac OS
10 8 (19.05%) Apple
10 8 (19.05%) Windows Server
11 7 (16.67%) DNS
11 7 (16.67%) TCP/IP
11 7 (16.67%) VoIP
11 7 (16.67%) Firewall
11 7 (16.67%) Jamf Pro
12 6 (14.29%) Analytical Skills
12 6 (14.29%) Driving Licence
12 6 (14.29%) Windows Server 2012
12 6 (14.29%) Hyper-V
12 6 (14.29%) iPad
12 6 (14.29%) VLAN

1st/2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.38%) Microsoft Exchange
1 1 (2.38%) SharePoint
Applications
1 21 (50.00%) Microsoft Office
2 1 (2.38%) Microsoft Excel
2 1 (2.38%) Microsoft PowerPoint
Cloud Services
1 29 (69.05%) Microsoft 365
2 10 (23.81%) Azure
3 3 (7.14%) Asana
3 3 (7.14%) Slack
4 2 (4.76%) OneDrive
4 2 (4.76%) WhatsApp
5 1 (2.38%) Google Workspace
Communications & Networking
1 10 (23.81%) VPN
2 7 (16.67%) DNS
2 7 (16.67%) Firewall
2 7 (16.67%) TCP/IP
2 7 (16.67%) VoIP
3 6 (14.29%) LAN
3 6 (14.29%) VLAN
3 6 (14.29%) WAN
3 6 (14.29%) Wi-Fi
4 3 (7.14%) Internet
5 1 (2.38%) FTP
5 1 (2.38%) HTTP
Development Applications
1 3 (7.14%) JIRA
General
1 26 (61.90%) Social Skills
2 6 (14.29%) Analytical Skills
2 6 (14.29%) Documentation Skills
3 4 (9.52%) Finance
3 4 (9.52%) Legal
3 4 (9.52%) Public Sector
4 3 (7.14%) Organisational Skills
5 2 (4.76%) Manufacturing
5 2 (4.76%) Telecoms
6 1 (2.38%) Electronics
6 1 (2.38%) Marketing
6 1 (2.38%) Multimedia
6 1 (2.38%) Pharmaceutical
6 1 (2.38%) Presentation Skills
6 1 (2.38%) Retail
Libraries, Frameworks & Software Standards
1 1 (2.38%) CSS
1 1 (2.38%) XML
Miscellaneous
1 6 (14.29%) Clustering
1 6 (14.29%) Driving Licence
1 6 (14.29%) iPad
2 4 (9.52%) Onboarding
3 3 (7.14%) Management Information System
3 3 (7.14%) Self-Motivation
3 3 (7.14%) Video Conferencing
4 2 (4.76%) Smartphone
5 1 (2.38%) iPhone
5 1 (2.38%) Social Media
Operating Systems
1 30 (71.43%) Windows
2 19 (45.24%) Windows 10
3 8 (19.05%) Mac OS
3 8 (19.05%) Windows Server
4 6 (14.29%) Windows Server 2012
4 6 (14.29%) Windows Server 2019
5 2 (4.76%) Apple iOS
6 1 (2.38%) Windows 7
Processes & Methodologies
1 15 (35.71%) Customer Service
2 10 (23.81%) Problem-Solving
3 9 (21.43%) Asset Management
3 9 (21.43%) Mobile Device Management
4 6 (14.29%) Decision-Making
4 6 (14.29%) Quality Management
5 4 (9.52%) Continuous Improvement
5 4 (9.52%) Project Management
6 3 (7.14%) Antivirus Management
6 3 (7.14%) Case Management
6 3 (7.14%) Customer Experience
6 3 (7.14%) Investment Management
6 3 (7.14%) Migration
6 3 (7.14%) Service Delivery
7 2 (4.76%) Customer Requirements
7 2 (4.76%) Inventory Management
7 2 (4.76%) ITIL
7 2 (4.76%) Service Management
7 2 (4.76%) Software Deployment
7 2 (4.76%) Ticket Management
Programming Languages
1 6 (14.29%) PowerShell
2 4 (9.52%) JavaScript
3 3 (7.14%) Python
Qualifications
1 9 (21.43%) Degree
2 2 (4.76%) A+ Certification
2 2 (4.76%) MCP
2 2 (4.76%) Microsoft Certification
3 1 (2.38%) DBS Check
3 1 (2.38%) ITIL Certification
Quality Assurance & Compliance
1 2 (4.76%) SLA
System Software
1 26 (61.90%) Active Directory
2 6 (14.29%) Hyper-V
2 6 (14.29%) VMware Infrastructure
Systems Management
1 21 (50.00%) SCCM
2 9 (21.43%) Microsoft Intune
3 7 (16.67%) Jamf Pro
4 6 (14.29%) Autotask
4 6 (14.29%) Failover Clustering
5 2 (4.76%) Systems Management Server (SMS)
6 1 (2.38%) PaperCut
Vendors
1 28 (66.67%) Microsoft
2 8 (19.05%) Apple
3 6 (14.29%) Datto
3 6 (14.29%) VMware
4 4 (9.52%) ServiceNow
5 3 (7.14%) Citrix
5 3 (7.14%) Palo Alto
5 3 (7.14%) Zscaler
6 1 (2.38%) Google
6 1 (2.38%) SAP