Support Officer Contracts

Support Officer
UK

The median Support Officer daily rate in the UK is £233, according to job vacancies posted in the 6 months leading up to 12 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
12 Jun 2024		 Same period 2023 Same period 2022
Rank 409 578 701
Rank change year-on-year +169 +123 -81
Contract jobs requiring a Support Officer 178 119 147
As % of all contract jobs advertised in the UK 0.41% 0.21% 0.17%
As % of the Job Titles category 0.44% 0.23% 0.18%
Number of daily rates quoted 92 92 96
10th Percentile £144 £136 £142
25th Percentile £154 £209 £161
Median daily rate (50th Percentile) £233 £328 £223
Median % change year-on-year -29.01% +47.19% -1.11%
75th Percentile £388 £400 £318
90th Percentile £456 £445 £390
UK excluding London median daily rate £250 £275 £208
% change year-on-year -9.09% +32.53% +18.57%
Number of hourly rates quoted 64 6 26
10th Percentile £12.49 £11.63 £11.69
25th Percentile £13.24 £13.80 £12.50
Median hourly rate £15.96 £19.84 £16.50
Median % change year-on-year -19.56% +20.24% +4.50%
75th Percentile £19.91 £23.86 £22.86
90th Percentile £32.50 £31.12 £27.63
UK excluding London median hourly rate £14.91 £15.84 £13.57
% change year-on-year -5.87% +16.77% -11.48%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,557 52,491 83,111
% of contract IT jobs with a recognized job title 92.86% 94.51% 95.34%
Number of daily rates quoted 26,070 36,644 58,616
10th Percentile £280 £313 £318
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £538 £525
Median % change year-on-year -2.42% +2.48% +6.06%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +8.57%
Number of hourly rates quoted 2,936 1,486 1,938
10th Percentile £12.86 £14.25 £12.75
25th Percentile £16.30 £19.42 £15.90
Median hourly rate £37.50 £45.00 £25.00
Median % change year-on-year -16.67% +80.00% +16.28%
75th Percentile £61.81 £65.75 £50.00
90th Percentile £73.75 £77.00 £65.00
UK excluding London median hourly rate £40.00 £42.08 £20.00
% change year-on-year -4.94% +110.39% +7.82%

Support Officer
Job Vacancy Trend

Job postings that featured Support Officer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Officer in the UK

Support Officer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Officer.

Daily rate trend for Support Officer in the UK

Support Officer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Officer over the 6 months to 12 June 2024.

Daily rate histogram for Support Officer in the UK

Support Officer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Officer.

Hourly rate trend for Support Officer in the UK

Support Officer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Officer over the 6 months to 12 June 2024.

Hourly rate histogram for Support Officer in the UK

Support Officer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Officer within the UK over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
UK excluding London +91 136 £250 -9.09% 39
England +128 135 £330 -5.71% 42
Work from Home +112 43 £213 -40.14% 13
London +77 38 £210 -44.00% 9
Scotland +64 38 £153 +6.57% 3
South West +19 26 £445 +27.14% 9
North of England +26 23 £303 -12.00% 7
South East +29 20 £363 +31.22% 10
Midlands +15 16 £325 +3.59% 7
North West +20 15 £303 -28.82% 4
East of England +14 10 £110 -76.84% 1
West Midlands +12 8 £350 +21.74% 3
East Midlands +11 8 £270 -32.50% 4
Yorkshire +17 7 £270 -8.09% 2
Northern Ireland - 3 £160 -
North East - 1 - - 1

Support Officer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 12 June 2024, Support Officer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Officer in the job title.

1 63 (35.39%) Social Skills
2 50 (28.09%) Public Sector
3 41 (23.03%) Finance
4 31 (17.42%) Microsoft
5 26 (14.61%) Windows
6 25 (14.04%) PMO
7 24 (13.48%) SharePoint
8 21 (11.80%) Microsoft 365
9 19 (10.67%) Project Management
9 19 (10.67%) Microsoft Excel
10 18 (10.11%) Degree
10 18 (10.11%) Customer Service
11 17 (9.55%) Management Information System
11 17 (9.55%) Security Cleared
12 15 (8.43%) Microsoft Office
13 12 (6.74%) Active Directory
13 12 (6.74%) Azure
13 12 (6.74%) Mobile Device Management
13 12 (6.74%) Problem-Solving
14 11 (6.18%) Change Management
15 10 (5.62%) VMware
15 10 (5.62%) BitLocker
15 10 (5.62%) Microsoft Intune
16 9 (5.06%) Stakeholder Engagement
16 9 (5.06%) Continuous Improvement
16 9 (5.06%) VMware Infrastructure
16 9 (5.06%) DV Cleared
16 9 (5.06%) SCCM
16 9 (5.06%) Local Government
16 9 (5.06%) Document Management

Support Officer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (13.48%) SharePoint
2 9 (5.06%) Microsoft Exchange
3 6 (3.37%) Confluence
4 5 (2.81%) Moodle
4 5 (2.81%) Skype for Business
4 5 (2.81%) WordPress
5 3 (1.69%) IIS
6 1 (0.56%) SharePoint Server
Applications
1 19 (10.67%) Microsoft Excel
2 15 (8.43%) Microsoft Office
3 7 (3.93%) Microsoft PowerPoint
4 5 (2.81%) Microsoft Project
5 3 (1.69%) Spreadsheet
6 2 (1.12%) Adobe Creative Suite
Business Applications
1 7 (3.93%) ContrOCC
2 2 (1.12%) Unit4 Business World
3 1 (0.56%) Academy Housing
3 1 (0.56%) Academy Revenues and Benefits
3 1 (0.56%) NEC Housing
Cloud Services
1 21 (11.80%) Microsoft 365
2 12 (6.74%) Azure
3 8 (4.49%) Entra ID
4 5 (2.81%) OneDrive
5 4 (2.25%) AWS
6 3 (1.69%) Azure DevOps
6 3 (1.69%) Azure ExpressRoute
6 3 (1.69%) Mimecast
6 3 (1.69%) Nutanix
6 3 (1.69%) Rubrik
7 1 (0.56%) Dynamics 365
7 1 (0.56%) Google Sheets
7 1 (0.56%) IaaS
7 1 (0.56%) Power Platform
7 1 (0.56%) Smartsheet
Communications & Networking
1 9 (5.06%) Internet
2 5 (2.81%) Cisco IOS
2 5 (2.81%) Skype
2 5 (2.81%) TCP/IP
3 4 (2.25%) LAN
3 4 (2.25%) Wi-Fi
4 3 (1.69%) DKIM
4 3 (1.69%) DMARC
4 3 (1.69%) DNS
4 3 (1.69%) Extranet
4 3 (1.69%) Firewall
4 3 (1.69%) NAS
4 3 (1.69%) SAN
4 3 (1.69%) VPN
4 3 (1.69%) Wireless
5 2 (1.12%) Intranet
5 2 (1.12%) Structured Cabling
5 2 (1.12%) WAN
Database & Business Intelligence
1 3 (1.69%) EDRMS
2 2 (1.12%) Spatial Data
3 1 (0.56%) Geospatial Data
3 1 (0.56%) GIS
3 1 (0.56%) Oracle Database
3 1 (0.56%) Oracle Reports
3 1 (0.56%) Power BI
3 1 (0.56%) SQL Server
Development Applications
1 7 (3.93%) JIRA
General
1 63 (35.39%) Social Skills
2 50 (28.09%) Public Sector
3 41 (23.03%) Finance
4 9 (5.06%) Local Government
4 9 (5.06%) Organisational Skills
5 6 (3.37%) Banking
6 5 (2.81%) Legal
7 4 (2.25%) Analytical Skills
7 4 (2.25%) Law
7 4 (2.25%) Presentation Skills
7 4 (2.25%) Telecoms
8 3 (1.69%) Influencing Skills
8 3 (1.69%) Police
9 2 (1.12%) Advertising
9 2 (1.12%) Documentation Skills
9 2 (1.12%) Financial Institution
9 2 (1.12%) Retail
9 2 (1.12%) Social Science
10 1 (0.56%) Back Office
10 1 (0.56%) Electronics
Libraries, Frameworks & Software Standards
1 3 (1.69%) Software Packaging
2 2 (1.12%) .NET
Miscellaneous
1 17 (9.55%) Management Information System
2 5 (2.81%) iPhone
2 5 (2.81%) Learning Management System
2 5 (2.81%) Onboarding
3 4 (2.25%) Data Centre
3 4 (2.25%) NHS
3 4 (2.25%) Video Conferencing
3 4 (2.25%) Virtual Team
4 3 (1.69%) Fat Client
4 3 (1.69%) PKI
4 3 (1.69%) Thin Client
5 2 (1.12%) Product Ownership
6 1 (0.56%) CMDB
6 1 (0.56%) Data Protection Act
6 1 (0.56%) Driving Licence
6 1 (0.56%) Freedom of Information
6 1 (0.56%) Freedom of Information Act
6 1 (0.56%) Housing Association
6 1 (0.56%) Self-Motivation
Operating Systems
1 26 (14.61%) Windows
2 6 (3.37%) Mac OS X
3 5 (2.81%) Android
3 5 (2.81%) Windows 10
3 5 (2.81%) Windows 7
4 4 (2.25%) Unix
5 3 (1.69%) Windows Server
6 2 (1.12%) Windows Server 2012
7 1 (0.56%) Linux
Processes & Methodologies
1 19 (10.67%) Project Management
2 18 (10.11%) Customer Service
3 12 (6.74%) Mobile Device Management
3 12 (6.74%) Problem-Solving
4 11 (6.18%) Change Management
5 9 (5.06%) Continuous Improvement
5 9 (5.06%) Document Management
5 9 (5.06%) ITIL
5 9 (5.06%) PRINCE2
5 9 (5.06%) Stakeholder Engagement
6 8 (4.49%) Agile
6 8 (4.49%) Data Entry
6 8 (4.49%) Programme Management
6 8 (4.49%) Stakeholder Management
7 7 (3.93%) Decision-Making
7 7 (3.93%) Information Management
8 6 (3.37%) Mathematics
8 6 (3.37%) Programme Delivery
8 6 (3.37%) Supplier Management
8 6 (3.37%) Workflow
Programming Languages
1 3 (1.69%) PowerShell
2 1 (0.56%) PL/SQL
2 1 (0.56%) SQL
Qualifications
1 18 (10.11%) Degree
2 17 (9.55%) Security Cleared
3 9 (5.06%) DV Cleared
4 7 (3.93%) SC Cleared
5 3 (1.69%) CTC Cleared
5 3 (1.69%) MCSE
5 3 (1.69%) Microsoft Certification
6 2 (1.12%) CCNA
6 2 (1.12%) Cisco Certification
6 2 (1.12%) VMware Certified Professional (VCP)
7 1 (0.56%) APMP
7 1 (0.56%) PRINCE2 Certification
Quality Assurance & Compliance
1 25 (14.04%) PMO
2 5 (2.81%) Disclosure Scotland
3 3 (1.69%) SLA
4 2 (1.12%) Data Quality
5 1 (0.56%) P3O
5 1 (0.56%) QA
System Software
1 12 (6.74%) Active Directory
2 10 (5.62%) BitLocker
3 9 (5.06%) VMware Infrastructure
4 5 (2.81%) Virtual Servers
5 3 (1.69%) Hyper-V
5 3 (1.69%) Microsoft App-V
6 1 (0.56%) VMware Workstation
Systems Management
1 10 (5.62%) Microsoft Intune
2 9 (5.06%) SCCM
3 3 (1.69%) Active Directory Federation Services
3 3 (1.69%) NetBackup
3 3 (1.69%) SCOM
3 3 (1.69%) SCVMM
3 3 (1.69%) VxRail
Vendors
1 31 (17.42%) Microsoft
2 10 (5.62%) VMware
3 8 (4.49%) Cisco
3 8 (4.49%) Mitel
4 7 (3.93%) Liquidlogic
5 6 (3.37%) McAfee
6 5 (2.81%) Apple
6 5 (2.81%) Citrix
6 5 (2.81%) Progress
6 5 (2.81%) SAP
7 3 (1.69%) Avaya
7 3 (1.69%) Brocade
7 3 (1.69%) Civica
7 3 (1.69%) Commvault
7 3 (1.69%) Dell
7 3 (1.69%) EMC
7 3 (1.69%) Forcepoint
7 3 (1.69%) HP
7 3 (1.69%) Juniper
7 3 (1.69%) SolarWinds
53 Support Officer jobs Nationwide