Ticket Management Jobs in England

Ticket Management
UK > England

The table below provides summary statistics for permanent job vacancies advertised in England requiring Ticket Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Ticket Management over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 674 606 881
Rank change year-on-year -68 +275 -93
Permanent jobs citing Ticket Management 190 304 312
As % of all permanent jobs advertised in England 0.20% 0.37% 0.22%
As % of the Processes & Methodologies category 0.24% 0.39% 0.23%
Number of salaries quoted 166 116 168
10th Percentile £25,755 £25,000 £23,000
25th Percentile £28,290 £26,250 £26,250
Median annual salary (50th Percentile) £39,750 £42,500 £33,000
Median % change year-on-year -6.47% +28.79% -6.38%
75th Percentile £57,500 £52,500 £44,063
90th Percentile £68,750 £70,000 £71,125
UK median annual salary £37,500 £40,000 £33,000
% change year-on-year -6.25% +21.21% -6.38%

All Process and Methodology Skills
England

Ticket Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in England.

Permanent vacancies with a requirement for process or methodology skills 78,968 78,333 138,622
As % of all permanent jobs advertised in England 82.62% 95.44% 95.96%
Number of salaries quoted 56,258 48,146 73,664
10th Percentile £29,383 £34,308 £33,349
25th Percentile £40,000 £45,775 £44,178
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £92,500 £102,500 £97,500
UK median annual salary £55,000 £60,899 £60,000
% change year-on-year -9.69% +1.50% +9.09%

Ticket Management
Job Vacancy Trend in England

Job postings citing Ticket Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Ticket Management in England

Ticket Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Ticket Management in England.

Salary trend for Ticket Management in England

Ticket Management
Salary Histogram in England

Salary distribution for jobs citing Ticket Management in England over the 6 months to 12 June 2024.

Salary histogram for Ticket Management in England

Ticket Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +103 46 £52,500 +2.44% 6
South East -10 44 £55,000 +50.68% 9
South West -22 30 £30,000 -27.71% 1
Midlands -65 29 £35,000 +40.00% 3
East of England +1 26 £31,000 -27.06% 6
West Midlands -13 15 £37,500 -6.25% 1
East Midlands -54 14 £24,750 -1.00% 2
North of England -123 13 £45,000 - 4
Yorkshire -11 8 £45,000 +5.88%
North East -24 3 £60,000 +41.18%
North West -80 2 £42,500 -5.56% 4
Ticket Management
UK

Ticket Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (16.32%) SharePoint
2 28 (14.74%) Microsoft Exchange
3 5 (2.63%) Confluence
4 4 (2.11%) Exchange Server 2007
4 4 (2.11%) Exchange Server 2010
4 4 (2.11%) Exchange Server 2013
5 2 (1.05%) WordPress
Applications
1 28 (14.74%) Microsoft Office
2 23 (12.11%) Microsoft Excel
3 20 (10.53%) Microsoft PowerPoint
4 12 (6.32%) MS Visio
Business Applications
1 16 (8.42%) Dynamics CRM
2 4 (2.11%) Sage 200
3 2 (1.05%) Carpe Diem
Cloud Services
1 86 (45.26%) Microsoft 365
2 56 (29.47%) Azure
3 32 (16.84%) Entra ID
4 20 (10.53%) OneDrive
5 16 (8.42%) Dynamics 365
5 16 (8.42%) Power Automate
6 8 (4.21%) AWS
7 7 (3.68%) GitHub
8 4 (2.11%) Mimecast
9 3 (1.58%) SaaS
10 2 (1.05%) Google Workspace
10 2 (1.05%) Power Platform
11 1 (0.53%) SAP Fieldglass
11 1 (0.53%) WhatsApp
Communications & Networking
1 36 (18.95%) VPN
2 34 (17.89%) Firewall
3 26 (13.68%) Remote Desktop
4 25 (13.16%) LAN
5 21 (11.05%) WAN
6 20 (10.53%) DNS
7 18 (9.47%) Wireless
8 14 (7.37%) Wi-Fi
9 13 (6.84%) DHCP
10 9 (4.74%) Network Security
11 7 (3.68%) TCP/IP
12 5 (2.63%) SAN
12 5 (2.63%) Wireshark
13 4 (2.11%) SD-WAN
13 4 (2.11%) VLAN
14 2 (1.05%) 4G
14 2 (1.05%) Converged Networks
14 2 (1.05%) IP Telephony
14 2 (1.05%) Skype
14 2 (1.05%) VDSL
Database & Business Intelligence
1 10 (5.26%) SQL Server
2 5 (2.63%) MySQL
3 2 (1.05%) Power BI
Development Applications
1 17 (8.95%) JIRA
General
1 76 (40.00%) Social Skills
2 32 (16.84%) Analytical Skills
3 27 (14.21%) Law
4 20 (10.53%) Finance
5 8 (4.21%) Telecoms
6 5 (2.63%) Automotive
7 3 (1.58%) Legal
7 3 (1.58%) Presentation Skills
7 3 (1.58%) Retail
8 2 (1.05%) Documentation Skills
8 2 (1.05%) Military
8 2 (1.05%) Tech for Good
9 1 (0.53%) Banking
9 1 (0.53%) Games
9 1 (0.53%) Inclusion and Diversity
9 1 (0.53%) Organisational Skills
9 1 (0.53%) Retail Banking
Job Titles
1 42 (22.11%) Support Engineer
2 41 (21.58%) Analyst
3 21 (11.05%) Consultant
4 20 (10.53%) IT Support
4 20 (10.53%) Service Analyst
4 20 (10.53%) Service Desk Analyst
5 18 (9.47%) Desktop Engineer
5 18 (9.47%) Lead
6 15 (7.89%) Desktop Support
6 15 (7.89%) Senior
7 14 (7.37%) Desktop Support Engineer
7 14 (7.37%) Technical Support
8 13 (6.84%) Dynamics 365 Consultant
8 13 (6.84%) IT Analyst
8 13 (6.84%) Service Desk Engineer
8 13 (6.84%) Support Analyst
9 12 (6.32%) Microsoft Consultant
10 11 (5.79%) CRM Consultant
11 9 (4.74%) Team Leader
11 9 (4.74%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 5 (2.63%) HTML
2 1 (0.53%) EDI
2 1 (0.53%) Spring
Miscellaneous
1 12 (6.32%) Management Information System
1 12 (6.32%) Replication
2 7 (3.68%) CCTV
2 7 (3.68%) Onboarding
3 6 (3.16%) Driving Licence
3 6 (3.16%) Video Conferencing
4 5 (2.63%) Cyber Threat
5 4 (2.11%) FMCG
6 3 (1.58%) Data Centre
6 3 (1.58%) iPad
6 3 (1.58%) iPhone
7 2 (1.05%) Digital Signage
8 1 (0.53%) Cloud Native
8 1 (0.53%) Public Cloud
8 1 (0.53%) Security Operations Centre
Operating Systems
1 91 (47.89%) Windows
2 30 (15.79%) Windows Server
3 23 (12.11%) Linux
4 10 (5.26%) Apple iOS
5 8 (4.21%) Android
5 8 (4.21%) Windows 10
6 7 (3.68%) Unix
6 7 (3.68%) Windows 7
7 6 (3.16%) Mac OS
8 5 (2.63%) CentOS
8 5 (2.63%) Red Hat Enterprise Linux
8 5 (2.63%) SUSE
8 5 (2.63%) Ubuntu
8 5 (2.63%) Windows Server 2019
9 4 (2.11%) Windows Server 2008
9 4 (2.11%) Windows Server 2012
9 4 (2.11%) Windows Server 2016
10 1 (0.53%) VMS
10 1 (0.53%) Windows 8
Processes & Methodologies
1 48 (25.26%) Customer Service
1 48 (25.26%) ITIL
2 47 (24.74%) Problem-Solving
3 23 (12.11%) Break/Fix
4 21 (11.05%) Service Delivery
5 20 (10.53%) Asset Management
6 19 (10.00%) Continuous Improvement
6 19 (10.00%) ITSM
6 19 (10.00%) Problem Management
7 18 (9.47%) CRM
7 18 (9.47%) Incident Management
7 18 (9.47%) Mentoring
8 16 (8.42%) Build Automation
8 16 (8.42%) Continuous Integration
8 16 (8.42%) Data Modelling
8 16 (8.42%) DevOps
8 16 (8.42%) Service Management
8 16 (8.42%) Test Automation
9 15 (7.89%) Agile
10 14 (7.37%) Change Management
Programming Languages
1 16 (8.42%) SQL
2 8 (4.21%) Java
3 7 (3.68%) PowerShell
4 5 (2.63%) PHP
Qualifications
1 25 (13.16%) Degree
2 7 (3.68%) Cisco Certification
2 7 (3.68%) Security Cleared
3 6 (3.16%) A+ Certification
3 6 (3.16%) CCNA
4 5 (2.63%) CCA
4 5 (2.63%) Citrix Certification
4 5 (2.63%) MCP
4 5 (2.63%) Network+ Certification
5 2 (1.05%) DBS Check
5 2 (1.05%) ITIL Foundation Certificate
5 2 (1.05%) SC Cleared
6 1 (0.53%) CCNP
6 1 (0.53%) ITIL Certification
6 1 (0.53%) JNCIA
Quality Assurance & Compliance
1 42 (22.11%) SLA
2 6 (3.16%) QA
3 5 (2.63%) Accessibility
3 5 (2.63%) GDPR
3 5 (2.63%) GRC
3 5 (2.63%) ISO/IEC 27001
3 5 (2.63%) NCSC
3 5 (2.63%) PCI DSS
4 2 (1.05%) Cyber Essentials
System Software
1 87 (45.79%) Active Directory
2 13 (6.84%) Hyper-V
3 10 (5.26%) VMware Infrastructure
4 7 (3.68%) vSphere
5 5 (2.63%) XenApp
5 5 (2.63%) XenDesktop
6 3 (1.58%) Virtual Desktop
Systems Management
1 45 (23.68%) Microsoft Intune
2 9 (4.74%) SCCM
3 5 (2.63%) Backup Exec
3 5 (2.63%) CSIRT
3 5 (2.63%) Opsgenie
3 5 (2.63%) Symantec Endpoint Protection
4 4 (2.11%) Jamf Pro
5 2 (1.05%) AirWatch
5 2 (1.05%) Autotask
6 1 (0.53%) FortiGate
6 1 (0.53%) Single Sign-On
Vendors
1 86 (45.26%) Microsoft
2 22 (11.58%) VMware
3 21 (11.05%) Citrix
4 16 (8.42%) Cisco
5 14 (7.37%) ServiceNow
6 12 (6.32%) Veeam
7 10 (5.26%) iManage
7 10 (5.26%) Red Hat
8 9 (4.74%) Fortinet
9 7 (3.68%) Aderant
9 7 (3.68%) AppDynamics
9 7 (3.68%) Dell
10 6 (3.16%) WatchGuard
11 5 (2.63%) N-able
11 5 (2.63%) Qualys
11 5 (2.63%) Symantec
11 5 (2.63%) Veritas
12 4 (2.11%) Avaya
12 4 (2.11%) Sage
13 3 (1.58%) Apple