Ticket Management Jobs in the UK excluding London

Ticket Management
UK > UK excluding London

The table below provides summary statistics for permanent job vacancies advertised in the UK excluding London requiring Ticket Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Ticket Management over the 6 months leading up to 13 June 2024, comparing them to the same period in the previous two years.

6 months to
13 Jun 2024
Same period 2023 Same period 2022
Rank 621 468 742
Rank change year-on-year -153 +274 -112
Permanent jobs citing Ticket Management 159 276 132
As % of all permanent jobs advertised in the UK excluding London 0.20% 0.50% 0.17%
As % of the Processes & Methodologies category 0.25% 0.52% 0.18%
Number of salaries quoted 139 88 108
10th Percentile £24,750 £24,425 £22,675
25th Percentile £27,500 £25,250 £24,875
Median annual salary (50th Percentile) £35,000 £35,500 £30,000
Median % change year-on-year -1.41% +18.33% -10.45%
75th Percentile £47,500 £43,750 £37,144
90th Percentile £66,500 £53,250 £45,000
UK median annual salary £37,500 £40,000 £33,000
% change year-on-year -6.25% +21.21% -6.38%

All Process and Methodology Skills
UK excluding London

Ticket Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the UK excluding London.

Permanent vacancies with a requirement for process or methodology skills 64,702 52,760 72,012
As % of all permanent jobs advertised in the UK excluding London 80.77% 95.48% 94.30%
Number of salaries quoted 43,767 28,367 41,386
10th Percentile £27,500 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +8.81%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,500
UK median annual salary £55,000 £60,899 £60,000
% change year-on-year -9.69% +1.50% +9.09%

Ticket Management
Job Vacancy Trend in the UK excluding London

Job postings citing Ticket Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Ticket Management in the UK excluding London

Ticket Management
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Ticket Management in the UK excluding London.

Salary trend for Ticket Management in the UK excluding London

Ticket Management
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Ticket Management in the UK excluding London over the 6 months to 13 June 2024.

Salary histogram for Ticket Management in the UK excluding London

Ticket Management
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK excluding London region over the 6 months to 13 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -10 44 £55,000 +50.68% 9
South West -22 30 £30,000 -27.71% 1
Midlands -65 29 £35,000 +40.00% 3
East of England +1 26 £31,000 -27.06% 6
West Midlands -13 15 £37,500 -6.25% 1
East Midlands -54 14 £24,750 -1.00% 2
North of England -123 13 £45,000 - 4
Wales - 13 £28,290 -
Yorkshire -11 8 £45,000 +5.88%
Scotland -74 4 £51,250 +97.12% 2
North East -24 3 £60,000 +41.18%
North West -80 2 £42,500 -5.56% 4
Ticket Management
UK

Ticket Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (19.50%) SharePoint
2 22 (13.84%) Microsoft Exchange
3 5 (3.14%) Confluence
4 4 (2.52%) Exchange Server 2007
4 4 (2.52%) Exchange Server 2010
4 4 (2.52%) Exchange Server 2013
5 2 (1.26%) WordPress
Applications
1 30 (18.87%) Microsoft Excel
2 29 (18.24%) Microsoft PowerPoint
3 19 (11.95%) Microsoft Office
4 12 (7.55%) MS Visio
Business Applications
1 16 (10.06%) Dynamics CRM
2 4 (2.52%) Sage 200
Cloud Services
1 82 (51.57%) Microsoft 365
2 57 (35.85%) Azure
3 43 (27.04%) Entra ID
4 30 (18.87%) OneDrive
5 16 (10.06%) Dynamics 365
5 16 (10.06%) Power Automate
6 7 (4.40%) AWS
6 7 (4.40%) GitHub
7 4 (2.52%) Mimecast
8 2 (1.26%) Azure DevOps
8 2 (1.26%) Azure Sentinel
8 2 (1.26%) Google Workspace
8 2 (1.26%) SaaS
9 1 (0.63%) SAP Fieldglass
9 1 (0.63%) WhatsApp
Communications & Networking
1 34 (21.38%) Remote Desktop
2 32 (20.13%) VPN
3 29 (18.24%) Firewall
4 24 (15.09%) LAN
5 19 (11.95%) DNS
5 19 (11.95%) WAN
6 18 (11.32%) Wireless
7 13 (8.18%) DHCP
8 12 (7.55%) Wi-Fi
9 7 (4.40%) Network Security
9 7 (4.40%) TCP/IP
10 5 (3.14%) SAN
11 4 (2.52%) VLAN
12 2 (1.26%) 3G
12 2 (1.26%) 4G
12 2 (1.26%) ADSL
12 2 (1.26%) Broadband
12 2 (1.26%) Converged Networks
12 2 (1.26%) Internet
12 2 (1.26%) IP Telephony
Database & Business Intelligence
1 12 (7.55%) SQL Server
2 5 (3.14%) MySQL
Development Applications
1 8 (5.03%) JIRA
General
1 55 (34.59%) Social Skills
2 23 (14.47%) Law
3 20 (12.58%) Finance
4 16 (10.06%) Analytical Skills
5 7 (4.40%) Telecoms
6 5 (3.14%) Automotive
7 3 (1.89%) Retail
8 2 (1.26%) Documentation Skills
8 2 (1.26%) Military
8 2 (1.26%) Tech for Good
9 1 (0.63%) Organisational Skills
9 1 (0.63%) Presentation Skills
Job Titles
1 51 (32.08%) Support Engineer
2 29 (18.24%) Analyst
3 28 (17.61%) Desktop Engineer
4 25 (15.72%) Desktop Support
5 24 (15.09%) Desktop Support Engineer
6 21 (13.21%) Consultant
7 18 (11.32%) Lead
8 17 (10.69%) IT Support
9 16 (10.06%) Service Analyst
9 16 (10.06%) Service Desk Analyst
10 15 (9.43%) Technical Support
11 13 (8.18%) Dynamics 365 Consultant
12 12 (7.55%) Microsoft Consultant
13 11 (6.92%) CRM Consultant
14 10 (6.29%) Support Analyst
15 9 (5.66%) Technical Engineer
15 9 (5.66%) Technical Support Engineer
16 8 (5.03%) IT Manager
16 8 (5.03%) Service Desk Engineer
16 8 (5.03%) Team Leader
Libraries, Frameworks & Software Standards
1 5 (3.14%) HTML
Miscellaneous
1 12 (7.55%) Replication
2 7 (4.40%) CCTV
3 6 (3.77%) Driving Licence
4 5 (3.14%) Management Information System
4 5 (3.14%) Onboarding
5 4 (2.52%) FMCG
5 4 (2.52%) Video Conferencing
6 2 (1.26%) Data Centre
6 2 (1.26%) Digital Signage
7 1 (0.63%) iPad
7 1 (0.63%) iPhone
7 1 (0.63%) Security Operations Centre
Operating Systems
1 88 (55.35%) Windows
2 33 (20.75%) Windows Server
3 24 (15.09%) Linux
4 8 (5.03%) Windows 10
5 7 (4.40%) CentOS
5 7 (4.40%) Unix
5 7 (4.40%) Windows 7
6 6 (3.77%) Windows Server 2019
7 5 (3.14%) Android
7 5 (3.14%) Apple iOS
7 5 (3.14%) Red Hat Enterprise Linux
7 5 (3.14%) SUSE
7 5 (3.14%) Ubuntu
7 5 (3.14%) Windows Server 2012
7 5 (3.14%) Windows Server 2016
8 4 (2.52%) Windows Server 2008
9 3 (1.89%) Mac OS
10 1 (0.63%) VMS
10 1 (0.63%) Windows 8
Processes & Methodologies
1 34 (21.38%) ITIL
2 33 (20.75%) Break/Fix
3 32 (20.13%) Customer Service
4 31 (19.50%) Problem-Solving
5 18 (11.32%) CRM
5 18 (11.32%) DevOps
5 18 (11.32%) Mentoring
6 16 (10.06%) Build Automation
6 16 (10.06%) Continuous Integration
6 16 (10.06%) Data Modelling
6 16 (10.06%) Test Automation
7 15 (9.43%) Continuous Improvement
8 14 (8.81%) Agile
9 13 (8.18%) Asset Management
9 13 (8.18%) Change Management
10 11 (6.92%) BPR
10 11 (6.92%) Service Delivery
11 9 (5.66%) ITSM
11 9 (5.66%) Problem Management
11 9 (5.66%) Service Management
Programming Languages
1 17 (10.69%) SQL
2 10 (6.29%) PowerShell
3 7 (4.40%) Java
4 5 (3.14%) PHP
5 3 (1.89%) Bash
Qualifications
1 21 (13.21%) Degree
2 6 (3.77%) A+ Certification
2 6 (3.77%) Cisco Certification
3 5 (3.14%) CCA
3 5 (3.14%) CCNA
3 5 (3.14%) Citrix Certification
3 5 (3.14%) MCP
3 5 (3.14%) Network+ Certification
3 5 (3.14%) Security Cleared
4 2 (1.26%) DBS Check
5 1 (0.63%) CCNP
5 1 (0.63%) SC Cleared
Quality Assurance & Compliance
1 24 (15.09%) SLA
2 5 (3.14%) GDPR
2 5 (3.14%) QA
3 2 (1.26%) Accessibility
3 2 (1.26%) Cyber Essentials
System Software
1 88 (55.35%) Active Directory
2 13 (8.18%) Hyper-V
3 10 (6.29%) VMware Infrastructure
4 7 (4.40%) vSphere
5 5 (3.14%) XenApp
5 5 (3.14%) XenDesktop
6 3 (1.89%) Virtual Desktop
7 2 (1.26%) Virtual Machines
Systems Management
1 48 (30.19%) Microsoft Intune
2 5 (3.14%) Backup Exec
2 5 (3.14%) Opsgenie
2 5 (3.14%) SCCM
2 5 (3.14%) Symantec Endpoint Protection
3 4 (2.52%) Jamf Pro
4 2 (1.26%) Ansible
4 2 (1.26%) Autotask
4 2 (1.26%) Terraform
5 1 (0.63%) FortiGate
5 1 (0.63%) Single Sign-On
Vendors
1 83 (52.20%) Microsoft
2 22 (13.84%) VMware
3 17 (10.69%) Citrix
4 12 (7.55%) Cisco
4 12 (7.55%) Veeam
5 10 (6.29%) Red Hat
6 9 (5.66%) ServiceNow
7 7 (4.40%) AppDynamics
7 7 (4.40%) Dell
7 7 (4.40%) Fortinet
8 6 (3.77%) Aderant
8 6 (3.77%) iManage
8 6 (3.77%) WatchGuard
9 5 (3.14%) N-able
9 5 (3.14%) Symantec
9 5 (3.14%) Veritas
10 4 (2.52%) Avaya
10 4 (2.52%) Sage
11 3 (1.89%) Apple
11 3 (1.89%) Ubiquiti