3rd Line Support Engineer Jobs

Third Line Support Engineer
UK

The median Third Line Support Engineer salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 4 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 Jun 2024
Same period 2023 Same period 2022
Rank 636 817 995
Rank change year-on-year +181 +178 -310
Permanent jobs requiring a 3rd Line Support Engineer 260 135 278
As % of all permanent jobs advertised in the UK 0.25% 0.14% 0.16%
As % of the Job Titles category 0.26% 0.16% 0.17%
Number of salaries quoted 250 123 265
10th Percentile £31,250 £33,150 £29,750
25th Percentile £35,000 £36,250 £32,000
Median annual salary (50th Percentile) £40,000 £42,000 £40,000
Median % change year-on-year -4.76% +5.00% -
75th Percentile £46,875 £52,000 £50,000
90th Percentile £52,500 £55,000 £53,750
UK excluding London median annual salary £40,000 £41,500 £40,000
% change year-on-year -3.61% +3.75% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 100,396 85,679 163,581
% of permanent jobs with a recognized job title 94.89% 91.24% 96.02%
Number of salaries quoted 71,172 55,489 85,483
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,296
% change year-on-year -6.54% +6.37% +5.89%

3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support Engineer.

Salary trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 3rd Line Support Engineer over the 6 months to 4 June 2024.

Salary histogram for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 6 months to 4 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +160 252 £40,000 -4.76% 23
UK excluding London +88 238 £40,000 -3.61% 24
Work from Home +89 102 £36,500 -18.89% 6
South East +34 85 £42,000 +5.00% 4
North of England +43 47 £32,500 -27.78% 9
Midlands +24 43 £40,000 -15.79% 6
North East +14 30 £32,500 -5.11% 3
South West -12 30 £50,000 +45.99%
West Midlands +20 29 £37,500 -9.64% 4
East of England +1 25 £42,500 +2.02% 3
London +102 22 £60,000 +37.93% 1
East Midlands -14 14 £42,500 -22.73% 2
Yorkshire +67 9 £41,250 -8.33% 4
North West -20 8 £42,250 -8.65% 2
Scotland -59 8 £48,500 +14.12% 2

3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 4 June 2024, 3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Engineer in the job title.

1 160 (61.54%) Microsoft
2 150 (57.69%) Microsoft 365
3 144 (55.38%) Azure
4 142 (54.62%) Windows
5 120 (46.15%) Firewall
6 112 (43.08%) VMware
7 109 (41.92%) Active Directory
8 105 (40.38%) Windows Server
9 89 (34.23%) VMware Infrastructure
10 88 (33.85%) Social Skills
11 83 (31.92%) Hyper-V
12 77 (29.62%) Microsoft Exchange
13 70 (26.92%) Citrix
14 66 (25.38%) SQL Server
15 63 (24.23%) SharePoint
15 63 (24.23%) Veeam
16 61 (23.46%) ITIL
17 57 (21.92%) Microsoft Intune
18 54 (20.77%) SQL
19 49 (18.85%) SAN
20 46 (17.69%) WAN
21 43 (16.54%) DNS
22 42 (16.15%) Cisco
22 42 (16.15%) Degree
23 40 (15.38%) Microsoft Certification
24 38 (14.62%) Wi-Fi
25 37 (14.23%) Driving Licence
25 37 (14.23%) Problem-Solving
26 35 (13.46%) Infrastructure Engineering
26 35 (13.46%) LAN

3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 77 (29.62%) Microsoft Exchange
2 63 (24.23%) SharePoint
3 14 (5.38%) IIS
4 6 (2.31%) Exchange Server 2000
4 6 (2.31%) Exchange Server 2010
5 5 (1.92%) Exchange Server 2007
6 4 (1.54%) Exchange Server 2013
7 2 (0.77%) WordPress
Applications
1 34 (13.08%) Microsoft Office
2 18 (6.92%) Microsoft Excel
3 1 (0.38%) MS Visio
Business Applications
1 1 (0.38%) Dynamics CRM
1 1 (0.38%) Dynamics NAV
Cloud Services
1 150 (57.69%) Microsoft 365
2 144 (55.38%) Azure
3 32 (12.31%) Entra ID
4 22 (8.46%) OneDrive
5 16 (6.15%) AWS
6 15 (5.77%) IaaS
6 15 (5.77%) SaaS
7 13 (5.00%) PaaS
8 11 (4.23%) Power Platform
9 6 (2.31%) Google Workspace
9 6 (2.31%) Mimecast
10 3 (1.15%) Azure Cosmos DB
10 3 (1.15%) Azure Monitor
10 3 (1.15%) Nutanix
11 2 (0.77%) Amazon S3
11 2 (0.77%) GCP
11 2 (0.77%) OpenDNS
12 1 (0.38%) Azure Stack
12 1 (0.38%) Azure Storage
12 1 (0.38%) Dynamics 365
Communications & Networking
1 120 (46.15%) Firewall
2 49 (18.85%) SAN
3 46 (17.69%) WAN
4 43 (16.54%) DNS
5 38 (14.62%) Wi-Fi
6 35 (13.46%) LAN
7 31 (11.92%) DHCP
8 28 (10.77%) VPN
9 23 (8.85%) VLAN
10 22 (8.46%) TCP/IP
11 20 (7.69%) Wireless
12 14 (5.38%) VoIP
13 13 (5.00%) Remote Desktop
14 12 (4.62%) SD-WAN
15 10 (3.85%) WLAN
16 7 (2.69%) FTP
17 6 (2.31%) IPsec
17 6 (2.31%) NAS
17 6 (2.31%) OSPF
17 6 (2.31%) VSAN
Database & Business Intelligence
1 66 (25.38%) SQL Server
2 31 (11.92%) Amazon RDS
3 2 (0.77%) MariaDB
3 2 (0.77%) MySQL
Development Applications
1 2 (0.77%) Hudson
1 2 (0.77%) JIRA
2 1 (0.38%) MSI
General
1 88 (33.85%) Social Skills
2 21 (8.08%) Law
3 20 (7.69%) Documentation Skills
4 18 (6.92%) Analytical Skills
5 16 (6.15%) Organisational Skills
6 11 (4.23%) Telecoms
7 10 (3.85%) Finance
7 10 (3.85%) Inclusion and Diversity
8 9 (3.46%) Games
9 5 (1.92%) Manufacturing
9 5 (1.92%) Public Sector
10 4 (1.54%) Legal
10 4 (1.54%) Pharmaceutical
11 3 (1.15%) Banking
11 3 (1.15%) Retail
12 1 (0.38%) Electronics
12 1 (0.38%) Marketing
12 1 (0.38%) Social Science
Libraries, Frameworks & Software Standards
1 3 (1.15%) 802.1X
2 2 (0.77%) LAMP
2 2 (0.77%) V-Ray
3 1 (0.38%) SAML
Miscellaneous
1 37 (14.23%) Driving Licence
2 26 (10.00%) Replication
3 24 (9.23%) Enterprise Storage
4 12 (4.62%) Management Information System
4 12 (4.62%) Self-Motivation
5 11 (4.23%) Data Centre
6 9 (3.46%) Clustering
7 7 (2.69%) Client/Server
7 7 (2.69%) iPad
8 2 (0.77%) PKI
8 2 (0.77%) Smartphone
8 2 (0.77%) Team-Oriented Environment
9 1 (0.38%) Enterprise Software
9 1 (0.38%) Fat Client
9 1 (0.38%) Hybrid Cloud
9 1 (0.38%) iPhone
9 1 (0.38%) Linux Command Line
9 1 (0.38%) Onboarding
9 1 (0.38%) Renewable Energy
9 1 (0.38%) Security Posture
Operating Systems
1 142 (54.62%) Windows
2 105 (40.38%) Windows Server
3 29 (11.15%) Windows Server 2016
4 22 (8.46%) Windows Server 2012
5 21 (8.08%) Linux
6 20 (7.69%) Windows 10
7 14 (5.38%) Windows Server 2019
8 10 (3.85%) Windows Server 2008
9 7 (2.69%) Mac OS
10 6 (2.31%) Debian
11 4 (1.54%) CentOS
12 2 (0.77%) Red Hat Enterprise Linux
12 2 (0.77%) Ubuntu
12 2 (0.77%) Windows 7
13 1 (0.38%) Android
13 1 (0.38%) Apple iOS
13 1 (0.38%) Mac OS X
13 1 (0.38%) Unix
13 1 (0.38%) VMS
Processes & Methodologies
1 61 (23.46%) ITIL
2 37 (14.23%) Problem-Solving
3 35 (13.46%) Infrastructure Engineering
4 24 (9.23%) Customer Service
5 22 (8.46%) Incident Management
6 21 (8.08%) Cybersecurity
7 19 (7.31%) Migration
7 19 (7.31%) Remote Monitoring and Management
8 15 (5.77%) Change Control
9 14 (5.38%) Agile
9 14 (5.38%) Desktop Virtualisation
9 14 (5.38%) Multi-Factor Authentication
10 12 (4.62%) Patch Management
10 12 (4.62%) Root Cause Analysis
11 10 (3.85%) Antivirus Management
11 10 (3.85%) Service Delivery
12 9 (3.46%) Proactive Monitoring
12 9 (3.46%) Systems Engineering
13 8 (3.08%) High Availability
14 7 (2.69%) Problem Management
Programming Languages
1 54 (20.77%) SQL
2 27 (10.38%) PowerShell
3 2 (0.77%) C#
Qualifications
1 42 (16.15%) Degree
2 40 (15.38%) Microsoft Certification
3 21 (8.08%) Azure Certification
4 20 (7.69%) Cisco Certification
5 17 (6.54%) CCNA
6 10 (3.85%) MCSE
7 9 (3.46%) Security Cleared
8 7 (2.69%) ITIL Foundation Certificate
9 6 (2.31%) CCNP
9 6 (2.31%) MCSA
10 4 (1.54%) MCP
10 4 (1.54%) Network+ Certification
10 4 (1.54%) RHCT
11 3 (1.15%) Computer Science Degree
12 2 (0.77%) CompTIA Security+
12 2 (0.77%) DV Cleared
12 2 (0.77%) ITIL Certification
13 1 (0.38%) CCENT
13 1 (0.38%) SC Cleared
13 1 (0.38%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (1.92%) SLA
2 4 (1.54%) Cyber Essentials
3 3 (1.15%) ISO/IEC 27001
4 2 (0.77%) NIST
5 1 (0.38%) Cyber Essentials PLUS
5 1 (0.38%) GDPR
5 1 (0.38%) GxP
System Software
1 109 (41.92%) Active Directory
2 89 (34.23%) VMware Infrastructure
3 83 (31.92%) Hyper-V
4 19 (7.31%) VMware ESXi
5 12 (4.62%) Virtual Machines
6 10 (3.85%) vSphere
7 9 (3.46%) Virtual Desktop
8 5 (1.92%) XenApp
9 4 (1.54%) Citrix Hypervisor
9 4 (1.54%) KVM
9 4 (1.54%) Terminal Services
10 3 (1.15%) XenDesktop
11 2 (0.77%) Docker
11 2 (0.77%) pfSense
11 2 (0.77%) Virtual Servers
12 1 (0.38%) DFS Replication
12 1 (0.38%) NFS
12 1 (0.38%) VMware Server
12 1 (0.38%) Xen
Systems Management
1 57 (21.92%) Microsoft Intune
2 17 (6.54%) SCCM
3 7 (2.69%) Microsoft Clustering
4 6 (2.31%) Jamf Pro
5 3 (1.15%) Terraform
5 3 (1.15%) vCenter Server
6 2 (0.77%) Autotask
6 2 (0.77%) Backup Exec
6 2 (0.77%) Dell DRAC
6 2 (0.77%) Microsoft Data Protection Manager
6 2 (0.77%) SCDPM
6 2 (0.77%) Single Sign-On
7 1 (0.38%) Active Directory Federation Services
7 1 (0.38%) DatAdvantage
7 1 (0.38%) Failover Clustering
7 1 (0.38%) QRadar
7 1 (0.38%) Stealthwatch
7 1 (0.38%) Symantec Endpoint Protection
7 1 (0.38%) vRealize
7 1 (0.38%) WSUS
Vendors
1 160 (61.54%) Microsoft
2 112 (43.08%) VMware
3 70 (26.92%) Citrix
4 63 (24.23%) Veeam
5 42 (16.15%) Cisco
6 22 (8.46%) HP
7 21 (8.08%) Sophos
8 14 (5.38%) WatchGuard
9 13 (5.00%) Meraki
10 10 (3.85%) Draytek
11 8 (3.08%) Datto
11 8 (3.08%) Dell
11 8 (3.08%) Juniper
12 7 (2.69%) Acronis
13 6 (2.31%) Google
14 5 (1.92%) ConnectWise
14 5 (1.92%) Ubiquiti
15 4 (1.54%) ESET
15 4 (1.54%) NetApp
15 4 (1.54%) SolarWinds