Service Desk Support
UK
The median Service Desk Support daily rate in the UK is £190, according to job vacancies posted in the 6 months leading up to 12 June 2024.
The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 12 Jun 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 555 | 631 | 713 |
| Rank change year-on-year | +76 | +82 | -74 |
| Contract jobs requiring a Service Desk Support | 29 | 66 | 135 |
| As % of all contract jobs advertised in the UK | 0.066% | 0.12% | 0.15% |
| As % of the Job Titles category | 0.072% | 0.13% | 0.16% |
| Number of daily rates quoted | 19 | 42 | 81 |
| 10th Percentile | £136 | £135 | £130 |
| 25th Percentile | £150 | £158 | £145 |
| Median daily rate (50th Percentile) | £190 | £186 | £170 |
| Median % change year-on-year | +2.01% | +9.56% | +13.33% |
| 75th Percentile | £200 | £223 | £220 |
| 90th Percentile | £203 | £434 | £250 |
| UK excluding London median daily rate | £195 | £180 | £157 |
| % change year-on-year | +8.33% | +14.72% | +4.60% |
| Number of hourly rates quoted | 5 | 6 | 19 |
| 10th Percentile | £14.54 | £14.96 | £14.75 |
| 25th Percentile | £15.17 | £15.60 | £17.63 |
| Median hourly rate | £20.00 | £18.21 | £20.00 |
| Median % change year-on-year | +9.83% | -8.95% | +55.40% |
| 75th Percentile | - | £23.86 | - |
| 90th Percentile | £22.28 | £25.36 | £20.15 |
| UK excluding London median hourly rate | £15.42 | £15.37 | £20.00 |
| % change year-on-year | +0.33% | -23.18% | +56.99% |
All Contract IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.
| Contract vacancies in the UK with a recognized job title | 40,557 | 52,491 | 83,111 |
| % of contract IT jobs with a recognized job title | 92.86% | 94.51% | 95.34% |
| Number of daily rates quoted | 26,070 | 36,644 | 58,616 |
| 10th Percentile | £280 | £313 | £318 |
| 25th Percentile | £408 | £425 | £425 |
| Median daily rate (50th Percentile) | £525 | £538 | £525 |
| Median % change year-on-year | -2.42% | +2.48% | +6.06% |
| 75th Percentile | £638 | £650 | £638 |
| 90th Percentile | £750 | £750 | £738 |
| UK excluding London median daily rate | £488 | £500 | £475 |
| % change year-on-year | -2.50% | +5.26% | +8.57% |
| Number of hourly rates quoted | 2,936 | 1,486 | 1,938 |
| 10th Percentile | £12.86 | £14.25 | £12.75 |
| 25th Percentile | £16.30 | £19.42 | £15.90 |
| Median hourly rate | £37.50 | £45.00 | £25.00 |
| Median % change year-on-year | -16.67% | +80.00% | +16.28% |
| 75th Percentile | £61.81 | £65.75 | £50.00 |
| 90th Percentile | £73.75 | £77.00 | £65.00 |
| UK excluding London median hourly rate | £40.00 | £42.08 | £20.00 |
| % change year-on-year | -4.94% | +110.39% | +7.82% |
Service Desk Support
Job Vacancy Trend
Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised.
Service Desk Support
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing Service Desk Support.
Service Desk Support
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing Service Desk Support.
Service Desk Support
Top 15 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the UK over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +53 | 25 | £176 | -3.42% | 5 |
| UK excluding London | +13 | 20 | £195 | +8.33% | 8 |
| London | +64 | 9 | £160 | -15.23% | |
| Midlands | +19 | 9 | £190 | -13.64% | 1 |
| West Midlands | +22 | 8 | £190 | -3.80% | 1 |
| Work from Home | +109 | 7 | £150 | -4.76% | 1 |
| North of England | +13 | 5 | - | - | 1 |
| North West | +13 | 3 | - | - | |
| Wales | +22 | 2 | £200 | +33.33% | 1 |
| Yorkshire | +12 | 2 | - | - | 1 |
| Scotland | +46 | 1 | £175 | -61.11% | 2 |
| South East | +12 | 1 | £225 | +12.50% | 1 |
| East Midlands | +6 | 1 | £110 | - | |
| South West | -4 | 1 | £203 | +7.28% | 1 |
| Northern Ireland | - | 1 | - | - | 1 |
Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 12 June 2024, Service Desk Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Support in the job title.
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Service Desk Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: