1 to 25 of 266 Service Manager Jobs in the UK

Service Manager | Didcot | £50,000pa - £65,000pa plus benefits: MARS has partnered a pioneering specialist manufacturer based in South Oxfordshire to support their recruitment of a Service Manager . This is a fantastic opportunity for a Service Manager to join a … globally renowned supplier of high-precision micromachining and imaging systems. The Service Manager will be responsible for the delivery of world-class service and support to their customers through effective management of a team of international service engineers. The role: The Service Manager will be responsible for the Service Engineering team, ensuring they are motivated, work collaboratively and have required training and development needs met. You will plan, allocate, and monitor work of the service engineering team, ensuring that they are delivering within SLA’s, against quality standards and more »

IT Service Manager Are you an experienced and dynamic IT Service Manager passionate about providing an outstanding service to all IT users? Are you looking to work for a business that not only values IT but is actively investing in technology? Right now … new, state of the art manufacturing site and this role will strengthen our team to support this. As technology underpins our business, our IT Service Manager is key to the successful operation of our IT estate by providing expert technical advice, responding quickly to issues and leading … re here to make business easy and this role is a key player in supporting our success.” Richard Butler, Head of IT Our IT Service Manager will: Have responsibility for the day to day management of the IT Support Team Ensure at all times the availability and more »

IT Service Continuity Manager Location: Farnborough Hybrid Working Policy Clearance: High level of security clearance "DV "Developed Vetting") Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way … how we operate. Because of a key strategic development and a new exciting business opportunity, we have a requirement for a security-cleared IT Service Continuity Manager based in the UK working at our Farnborough site and remotely. Leidos has more than 30 years experience of developing … health markets. The company's 33,000 employees support vital missions for government and commercial customers. WHAT WILL YOU BE DOING? The Leidos IT Service Continuity Manager is part of the Service Management Team, which provides consistent & efficient Service Continuity and Disaster Recovery documentation support more »

IT Service Lifecycle Manager/IT Service Manager PLEASE NOTE THIS ROLE SITS INSIDE IR35 A fantastic opportunity has arisen for an IT Service Lifecycle Manager/IT Service Manager to join our Birmingham based client on an … initial 6 Month Contract. Responsibilities and Duties: Lead the Service Lifecycle process to ensure that new and existing services meet business needs and are scalable and sustainable. Collaborate with stakeholders to gather service requirements and design services that are aligned with business objectives and IT capabilities. Oversee the … service portfolio, ensuring that all services are aligned with the organisation’s strategic objectives and deliver value and that all services contain up-to-date and accurate information. Lead the Release Management process, ensuring that software and service releases are planned, tested, and deployed with minimal disruption. Coordinate more »

Role: Global Client Service Manager Location: London Reporting to: Director, Client Service Management Salary: £55,000 - £70,000 depending on experience CLIENT SERVICE MANAGER Kinly's Client Service Managers exist to make it easy for Kinly's "Enterprise" customers to place and … track service requests in line with previously agreed processes and commercial frameworks. The services in question are both Kinly's "Enterprise Services", which include "Standards Management", "Project Preparation and Prelims", "Project Governance" and "Enterprise Support" as well as the provision of AV hardware and installation services. The Client Service … Managers, Service Operations Managers, Enterprise Service Teams, on-site AV Managers, Team Leaders, the Service Contracts Team, the Client Services Manager's responsibilities include, but are not limited to: Service Management, Account activity and Administration: Maintain a good working understanding of Customer engagements more »

Department and Role Overview: The IT Service Management Lead is responsible for the IT Service Relationship Management, Service Level Management, Service Design and Transition and Service Catalogue Management practices within SMBC EMEA. The role focusses on ensuring that both internal and external, including intragroup and … being delivered to expectation and developing and defining processes to ensure the smooth management and delivery of IT Services into the EMEA region. IT Service Delivery function plays a critical role within EMEA Technology and is responsible for the processes and technology used to plan, delivery and support IT … services. This function is responsible for ensuring continuous improvement in all IT Service Management Practices providing a rigorous framework for the introduction and evolution of IT Services. The IT Service Management Lead role will oversee the provision of services to clients and the EMEA business and assure the more »

Job Title: Service Desk Manager Location: Newcastle-Upon-Tyne Salary: Up to £55,000 + Package The Client Our client are the worlds largest HVAC and Air Source Heat Pump manufacturer and fastest growing brand of HVAC products in the UK, and in supporting further growth are … looking to expand our team in many of the key areas of our business. We are currently recruiting for an Air Source Heat Pump Service Desk Manager based at our clients head office in Newcastle to provide technical support on their range of renewable technologies for their … growing installer network. The Role of Service Desk Manager - Air Source Heat Pumps As a technical support engineer, you will handle post-sale technical enquiries including fault finding, product information, spare parts and more from our installer network. You will be given training in all manufactured products more »

Service Desk Supervisor/Customer Service Team Manager with excellent team leader/staff management experience, preferably within a similar call centre/contact centre or customer-focussed role, is required for a well-established company based in Brentwood, Essex. This role is known internally as … License and their own vehicle as the site is inaccessible by public transport JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Supervisor/Customer Service Team Manager with excellent team leader/staff management experience, preferably within a similar call centre …/contact centre or customer-focussed role. The primary purpose of the Service Desk Supervisor/Customer Service Team Manager is to be in charge of the day to day running of the Call Centre/Service Department and to lead and mentor a team more »

Customer Service Manager - Education Our client is a leading software provider selling into schools across the UK; their SaaS-platform allows for school-specific services to be booked and managed by parents/guardians, providing transparency and insight into the students’ activity. They are a fast-growth … start-up and are looking for an Customer Service Manager to support their continuous growth; the Customer Service Manager will be responsible for overseeing an existing set of accounts across the education sector, maintaining long-term relationships with key stakeholders. This is a hybrid … with 2-3 days per week in their Berkshire-based office. Responsibilities Maintain & develop existing customer accounts, building long-term relationships & providing exceptional customer service Maintain up to date CRM system as well as documenting all account management processes Maintain positive relationships with both internal and external teams e.g. more »

We're looking for a Service Catalogue and Service Validation Manager to help us make a difference to our planet. As our Service Catalogue and Service Validation Manager, the job may be suitable for hybrid working, which is where an employee works … Office to aid in delivering exceptional services, through robust governance and data quality standards for our Services. You will be part of the IT Service Management team within our Service Management Office and will be working alongside our Services Catalogue Manager and Service Validation and … Transition Manger. Your primary purpose is to work seamlessly across these two disciplines to drive continual service improvements to the processes, governance and data quality standards. Your key duties: Own, organise and maintain the Service catalogue and Service Acceptance processes within the organisation in partnership with the more »

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Service Delivery Manager - Remote with unlimited paid holiday! Infinity Group are an innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning … people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry. Role Overview: The role of a service delivery manager is entirely customer-facing. Duties involve overseeing a range of functions to facilitate the delivery of best-in-class services … to the end-users. One of the key responsibilities of the service delivery manager is to ensure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient more »

Service Delivery Manager - 9 month Fixed Term Contract Full-time Office Location: Liverpool Company Description For over 180 years, Evelyn Partners has been a leading force in UK wealth management and professional services. Our legacy is built on a commitment to helping individuals and businesses achieve their … have become a trusted advisor to countless clients. Job Description What will you be doing? We're seeking a talented individual to join as Service Delivery Manager in Liverpool, who will be responsible for overseeing the IT Service Desk and ensuring the effective governance of our … Service Management processes including; Change (CAB), Major Incident Management, Problem Management, Service Transition, Business Relationship Management and Supplier Management. Our IT Service Desk is critical to ensuring colleague issues are managed effectively with a strong focus on user experience. The role will need to oversee the day more »

Flexible benefits that you can cash for salary Cycle to Work Dental insurance Childcare vouchers Retail discounts Excellent coaching and training Job Description IT Service Management own the delivery of IT consumer services and are responsible for ensuring the delivery and fulfilment of IT Services within the existing IT … service framework. Under direction of the Lead Service Delivery Manager, the Service Delivery Manager will be responsible for the delivery of IT services to our user community. The SDM will consult with direct team members from internal and external sources aligned to the … delivery of IT services. MAIN PURPOSE OF JOB: IT Service Management own the delivery of IT consumer services and are responsible for ensuring the delivery and fulfilment of IT Services within the existing IT service framework. Under direction of the Lead Service Delivery Manager, the more »

social care services across Greater Manchester. Our commitment to delivering the best possible customer experience is demonstrated by our numerous accolades, including our prestigious Service Desk Institute 3 Star certification. We are excited to announce an opportunity to join our IT Services department as a Service Desk Manager . In this role, you will lead an efficient, responsive, and customer-focused IT Service Desk. Main duties of the job Key responsibilities include: Delivering an efficient and customer-focused IT Service Desk Developing and maintaining service desk policies and procedures Managing operational service delivery to ensure high standards of customer service Ensuring IT service priorities are met by effectively allocating workload and managing the team Coordinating the escalation of incidents and service requests and managing calls with third-party suppliers Working closely with other IT managers and teams to more »

DV Service Delivery Manager (Contract outside of IR35) Remote Who are we: In 2019, our founders were working as engineers solving complex cross domain problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and … exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Details: Contract (outside of IR35) £500 - £600 per day (DOE and Clearance) Must have DV-Clearance Primary location at Customer Site in Cheltenham and occasional attendance at other customer sites in … Bristol, Corsham, and other locations as required. About the role: The Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 TwinStream engineers, the Service more »

DV Service Delivery Manager (Contract outside of IR35) Remote Who are we: In 2019, our founders were working as engineers solving complex cross domain problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and … exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Details: Contract (outside of IR35) £500 - £600 per day (DOE and Clearance) Must have DV-Clearance Primary location at Customer Site in Cheltenham and occasional attendance at other customer sites in … Bristol, Corsham, and other locations as required. About the role: The Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 TwinStream engineers, the Service more »

DV Service Delivery Manager (Contract outside of IR35) Remote Who are we: In 2019, our founders were working as engineers solving complex cross domain problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and … exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Details: Contract (outside of IR35) £500 - £600 per day (DOE and Clearance) Must have DV-Clearance Primary location at Customer Site in Cheltenham and occasional attendance at other customer sites in … Bristol, Corsham, and other locations as required. About the role: The Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 TwinStream engineers, the Service more »

Job title: Customer Service & Excellence Manager As Customer Service & Excellence Manager you will be responsible for leading and developing the customer service team to provide an outstanding customer experience. Responsibilities: Manage customer interactions across all service touchpoints, ensuring timely and effective issue … resolution. Utilize Salesforce and SAP to track, monitor, and improve customer engagement, response times, and satisfaction. Enhance service workflows through automation and process optimization. Set clear performance targets and KPIs, ensuring accountability and continuous improvement. Requirements: Customer-first mindset with a strong passion for improving service and customer … experience. Proven experience managing customer service teams in a technical or service-based industry. Strong expertise in SAP, Salesforce, and digital customer service tools. Ability to analyse data, identify trends, and implement process improvements. Exceptional communication and stakeholder management skills. Experience in team leadership, coaching, and driving more »

Senior Service Manager Bodmin, Cornwall £60,000 - £70,000 About the Company This is an exciting opportunity to join a fast-growing, innovative company that designs and manufactures high-quality products for the fitness, health, and leisure sectors. With a strong reputation for delivering cutting-edge, interactive … international markets, supporting customers in Europe, North America, the Middle East, and Asia. As we continue to expand, we are looking for a Senior Service Manager to take ownership of our service function. This is a leadership role with a strong strategic focus, ideal for someone … paced, customer-driven environment. The Opportunity This role is about more than just managing a team—it’s about building a best-in-class service strategy that ensures our customers receive outstanding support. You’ll be responsible for service leadership, optimising processes, and driving continuous improvements to maximise more »

automation solutions, helping industries optimise performance, enhance sustainability, and drive efficiency through cutting-edge innovations. Due to expansion, they're seeking to hire a Service Delivery Manager to be based from their office in Swinton, where there is a hybrid working policy in place. The role will … pay up to £60,000 plus a 10% annual bonus. Weare seeking a highly skilled and proactive Service Delivery Manager to oversee all customer service issue management and incident resolution. You will possess both a strong technical background in supporting software and hardware solutions, as well … as the leadership capabilities to manage the technical support team effectively. This role is pivotal in ensuring that service delivery meets and exceeds the contracted service levels, while continuously improving the customer experience. What is expected of the Service Delivery Manager? Incident Management: Oversee the more »

Service Delivery Manager - 9 month Fixed Term Contract Full-time Office Location: Liverpool For over 180 years, Evelyn Partners has been a leading force in UK wealth management and professional services. Our legacy is built on a commitment to helping individuals and businesses achieve their financial aspirations. … collaboration, we have become a trusted advisor to countless clients. What will you be doing? We’re seeking a talented individual to join as Service Delivery Manager in Liverpool, who will be responsible for overseeing the IT Service Desk and ensuring the effective governance of our … Service Management processes including Change (CAB), Major Incident Management, Problem Management, Service Transition, Business Relationship Management, and Supplier Management. Our IT Service Desk is critical to ensuring colleague issues are managed effectively with a strong focus on user experience. The role will need to oversee the day more »

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Details: £70,000 - £90,000 (DOE and Clearance … at Customer Site in Cheltenham and occasional attendance at other customer sites in Bristol, Corsham, and other locations as required. About the role: The Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer … site with a team of up to 10 TwinStream engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site TwinStream representative working with customer teams and other suppliers to more »

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Details: £70,000 - £90,000 (DOE and Clearance … at Customer Site in Cheltenham and occasional attendance at other customer sites in Bristol, Corsham, and other locations as required. About the role: The Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer … site with a team of up to 10 TwinStream engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site TwinStream representative working with customer teams and other suppliers to more »

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Details: £70,000 - £90,000 (DOE and Clearance … at Customer Site in Cheltenham and occasional attendance at other customer sites in Bristol, Corsham, and other locations as required. About the role: The Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer … site with a team of up to 10 TwinStream engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site TwinStream representative working with customer teams and other suppliers to more »

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Details: £70,000 - £90,000 (DOE and Clearance … at Customer Site in Cheltenham and occasional attendance at other customer sites in Bristol, Corsham, and other locations as required. About the role: The Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer … site with a team of up to 10 TwinStream engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site TwinStream representative working with customer teams and other suppliers to more »