1 to 25 of 138 Service Manager Jobs in the UK

Service Desk Manager (Service Desk, Management, SLAs, O365, Hands On, Stakeholder Management, KPIs, ITIL) Permanent Northampton Charles Simon Associates are looking to recruit a Service Desk Manager on a permanent basis for our prestigious client based in Northampton. This is an opportunity to … leaders in their field. Some travel will be required. Location: Northampton Salary: Up to £40,000 per annum The Skills/Requirements for the Service Desk Manager are: Previous experience managing teams, ideally up to 5/6 people Setting up and enforcing fresh SLAs and KPIs … the KPIs/SLAs and the ability of the Engineers Getting involved in delivering ITIL is highly desirable Start date is ASAP for the Service Desk Manager The Service Desk Manager will be responsible for: Reviewing the current IT Services in line with the more »

Job Title: IT Service Manager Location: Horley Job Type: Full-Time, Permanent About Us: Our client is undergoing an exciting IT transformation, and we are seeking a IT Service Manager to join their team and play a crucial role in the delivery of high … quality support services across our business-critical applications. As the IT Service Manager , you will provide direction to support teams, ensuring operational standards and service targets are consistently met. If you are a customer-focused, experienced leader with a passion for service management and IT … we want to hear from you! Role Overview: The IT Service Manager will be responsible for managing and improving service levels across a range of business-critical applications, including finance, asset management, CRM, data, and metering systems. These systems are critical to the daily operations of more »

Chroma Recruitment are working with a fast-growing telecoms business based in Manchester who are looking for a Service Delivery Manager with a technical background that can build and maintain strong relationships with their customers ensuring service excellence. The Company: This is one of the fastest … trajectory and will be investing heavily in the business, their proposition and the people who work for them. Key Skills/Experience: ITIL certified Service Delivery experience within a Telecoms or Managed Service environment is desired Building & maintaining strong relationships with customers and acting as the primary point … of contact for escalations. Delivering ITIL operating processes and procedures Organising cross-functional teams to address and resolve escalated customer issues efficiently Driving continuous service improvement within assigned accounts Incident Management, Problem Management, Service Request Management and Change Management experience Ability to produce technical analytical reports, trend analysis more »

Role: Service Manager Salary: £DOE plus benefits Job Location: Chorley The role We’re looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT … Managed Service Provider. As the Service Manager, you will be the linchpin, ensuring our team of 1st, 2nd, and 3rd line support engineers delivers a world-class customer experience. The role will involve leading and inspiring the team, ensuring swift and effective resolution of technical issues … while continuously driving improvements in our service processes. Some of the responsibilities of a Service Manager at Netcentrix include: Team Management: Manage our 1st, 2nd, and 3rd line support teams. Foster a collaborative, productive, and proactive work environment. Recruit, train, and evaluate team members to ensure more »

IT Service Delivery Manager Job Title: IT Service Delivery Manager (SaaS Solutions) Package: £65k + Flexi-time + Private Healthcare Location: London (hybrid) Overview: We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company … in the renewables space. This is a fantastic opportunity for a highly motivated individual to take charge of service delivery and ensure that customer expectations are met and exceeded. The ideal candidate will have a strong understanding of SaaS solutions, excellent analytical skills, and the ability to drive continuous … service improvement while acting as the main point of contact for customer stakeholders. Company Overview: Our client is a fast-growing technology company, dedicated to providing innovative solutions in the energy sector. With a focus on delivering exceptional customer experiences, they are looking for a service-focused leader more »

IT Service Manager £56,745 to £72,509 per annum depending on skills and experience (this may include allowances) Full time Permanent Polaris House, Swindon, Wiltshire or Nottingham (Hybrid working available) Closing date Sunday 12th January 2025 Do you want to lead the way in delivering exceptional … IT services that power UK research and innovation? Join UKRI as a IT Service Manager and drive customer-focused, high-performance solutions at the heart of technology. Job Overview The UKRI CIO Group plays a pivotal role in leading and optimising the organisations critical enterprise technical services … that underpin and enable UKRIs business capabilities. Within the group a team of Service Delivery professionals support the delivery of modern, secure, resilient and scalable services across a larger federated team of Digital, Data and Technology professionals to deliver impact across the organisation and the wider UK research and more »

Service Manager - £50-55K - Chorley (Hybrid role) My client is looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT MSP. In this … role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. This role will also require someone with experience building out a Service Desk Team. Duties & Responsibilities Team Management - Manage 1st, 2nd & 3rd line team. Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain … high satisfaction levels, and meet or surpass agreed service level agreements. Service Level Agreements - Monitor & report on agreed SLAs. Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers, providing clear communication. Skills & Knowledge Essential - MSP Management Experience. - Solid Technical background. - Strong commitment more »

We're looking for an exceptional IT Service Manager to help us make a difference to our planet. As our IT Service Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office … and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise Joining our IT Service Management Team, you will enable our service delivery and improvements whilst driving adherence to our processes. You will be responsible for managing and … co-ordinating tasks and actioning tickets working them through to completion. You will be involved with wider IT Service Management activities and will work with service delivery managers, account managers and our IT support teams to ensure delivery of a world class customer service. Your key duties To more »

Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, PO17 6AD About the job Job Summary Are you an Enterprise Resource Planning (ERP) Service Manager looking for a new opportunity? If so, Dstl Digital is recruiting for an Enterprise Resource Planning (ERP) Service Manager to be responsible for the day-to-day operational management and running of an Oracle system. You will have oversight of implementing service changes. Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive … and managed, with appropriate governance Analyse reports, recognising trends and providing resolutions to issues https://ddat-capability-framework.service.gov.uk/role/it-service-manager#it-service-manager Please see full job description in the candidate pack at the bottom of this page Safety at Dstl more »

Service Delivery Manager – Wales Managed Service Provider require an experienced Service Delivery Manager who thrives on building deep relationships whilst handholding customers/clients throughout their customer journey. Please note, applicants must live in Wales and must have lived in the UK for … the last 5 years to be eligible for SC Clearance. This role sits within the service management team and will involve managing the onboarding process, servicing the client’s needs, along with developing and improving processes. This is an opportunity to work with Technology SME’s and in an … environment where new ideas are welcome. Collaboration is key to this organisation, so creative thinkers please do apply! Responsibilities of the Service Delivery Manager: Onboarding customers to the MSP/Service Continually improve the service Set up new processes, updates and functions Liaising with multiple more »

social care services across Greater Manchester. Our commitment to delivering the best possible customer experience is demonstrated by our numerous accolades, including our prestigious Service Desk Institute 3 Star certification. We are excited to announce an opportunity to join our IT Services department as a Service Desk Manager . In this role, you will lead an efficient, responsive, and customer-focused IT Service Desk. Main duties of the job Key responsibilities include: Delivering an efficient and customer-focused IT Service Desk Developing and maintaining service desk policies and procedures Managing operational service delivery to ensure high standards of customer service Ensuring IT service priorities are met by effectively allocating workload and managing the team Coordinating the escalation of incidents and service requests and managing calls with third-party suppliers Working closely with other IT managers and teams to more »

Service Catalogue Manager Salisbury (Office Full Time) Inside IR35 Clearance Required: SC Job Description: We are seeking a Service Catalogue Manager who will be responsible for conducting thorough analyses of service requirements and ensuring they align with Service Level Agreements (SLAs) for … compliance. You will play a key role in preparing and presenting regular reports on service performance, key metrics, and improvement initiatives to senior management. By building and maintaining strong relationships with stakeholders, you will gather valuable feedback to enhance the SLA process. Additionally, you will proactively identify opportunities for … service improvement and implement enhancements, tools, or technologies to elevate service delivery. Your expertise will also support high-profile client issues, ensuring root cause analysis is conducted and corrective actions are implemented. Key Responsibilities: Service Requirements Analysis: Conduct thorough analyses of service requirements and compare them more »

Service Catalogue Manager Salisbury (Office Full Time) Inside IR35 Clearance Required: SC Job Description: We are seeking a Service Catalogue Manager who will be responsible for conducting thorough analyses of service requirements and ensuring they align with Service Level Agreements (SLAs) for … compliance. You will play a key role in preparing and presenting regular reports on service performance, key metrics, and improvement initiatives to senior management. By building and maintaining strong relationships with stakeholders, you will gather valuable feedback to enhance the SLA process. Additionally, you will proactively identify opportunities for … service improvement and implement enhancements, tools, or technologies to elevate service delivery. Your expertise will also support high-profile client issues, ensuring root cause analysis is conducted and corrective actions are implemented. Key Responsibilities: Service Requirements Analysis: Conduct thorough analyses of service requirements and compare them more »

on a major digital transformation. As part of this business-critical transformation, a new role within the IT department has been created. The IT Service Delivery Manager will join a busy IT Operations function tasked with creating a gold-standard IT Service capability. This role is … permanent and requires being onsite 3-4 days a week. As the IT Service Delivery Manager, you will be responsible for transforming IT service processes and procedures from a reactive firefighting posture into a proactive and streamlined Service Delivery function. You will lead the development … encompasses diverse business units and technology stacks. This role is ideal for someone with a proven track record of driving change and building IT service maturity within organisations with underdeveloped service capabilities. You will focus on reducing incidents, enhancing service quality, and establishing a structured and well more »

on a major digital transformation. As part of this business-critical transformation, a new role within the IT department has been created. The IT Service Delivery Manager will join a busy IT Operations function tasked with creating a gold-standard IT Service capability. This role is … permanent and requires being onsite 3-4 days a week. As the IT Service Delivery Manager, you will be responsible for transforming IT service processes and procedures from a reactive firefighting posture into a proactive and streamlined Service Delivery function. You will lead the development … encompasses diverse business units and technology stacks. This role is ideal for someone with a proven track record of driving change and building IT service maturity within organisations with underdeveloped service capabilities. You will focus on reducing incidents, enhancing service quality, and establishing a structured and well more »

Permanent Service Delivery Manager Location: Nottingham (Accessible via public transport) Salary: £30,000 - £35,000 (Depending on Experience) Hours: 37.5hrs Monday - Friday Role Overview: As a Service Delivery Manager, you will be responsible for overseeing the delivery of services to clients, ensuring that all … client expectations and operational performance. Previous experience within the technology, IT or Software industry would be desirable! Key Responsibilities: - Lead the day-to-day service delivery operations to ensure seamless, high-quality service for clients. - Build and maintain strong relationships with clients, understanding their needs and providing solutions. … Manage the end-to-end service delivery process, including planning, execution, and continuous improvement. - Monitor service performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), ensuring adherence to agreed standards. - Manage service incidents, escalations, and problem resolution to minimize service disruption. - Work with more »

Lead IT Service Manager: Pay up to £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Our Children's Platform Enablement Team are hiring an IT Service Manager to lead live support across all of our products … Product Owners to ensure cohesive maintenance and security of our services. You'll be a role model. You'll exemplify best practices in IT service management - with a strong focus on operational stability, robustness, resilience, availability, and quality. You'll be the primary escalation point for business and supplier … stakeholders, ensuring high level service satisfaction and addressing any issues promptly. You will be part of the Childrens Platforms Senior Leadership Team. DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person more »

Lead IT Service Manager: Pay up to £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Our Children's Platform Enablement Team are hiring an IT Service Manager to lead live support across all of our products … Product Owners to ensure cohesive maintenance and security of our services. You'll be a role model. You'll exemplify best practices in IT service management - with a strong focus on operational stability, robustness, resilience, availability, and quality. You'll be the primary escalation point for business and supplier … stakeholders, ensuring high level service satisfaction and addressing any issues promptly. You will be part of the Childrens Platforms Senior Leadership Team. DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person more »

Location:Slough, 5 days per week onsite Outside IR35 Purpose: As the IT Service Delivery Manager, you will be responsible for transforming our IT service processes and procedures from a reactive firefighting posture into a proactive and streamlined service delivery function. You will lead the … encompasses diverse business units and technology stacks. This role is ideal for someone with a proven track record of driving change and building IT service maturity within organisations with underdeveloped service capabilities. You will focus on reducing incidents, enhancing service quality, and establishing a structured and well … documented IT service management environment. Additionally, you will mentor and develop a dedicated IT team member to take over and manage the service once fully operational. Key Responsibilities: 1. Service Transformation: o Assess and understand the current IT service delivery landscape, including gaps, challenges, and opportunities more »

Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to … enhance customer experiences and streamline operational efficiency. Job Summary My client seeks a skilled and driven Service Delivery Manager to oversee efficient service delivery across multiple locations. This office-based role in Hemel Hempstead involves coordinating team efforts, standardising processes, and ensuring that service performance … aligns with organisational goals. The ideal candidate will bring ITIL certification and a background in managing service delivery across multi-site operations, with an emphasis on adherence to SLAs and promoting continuous improvement. Key Responsibilities Lead and manage service delivery teams across locations, including service desk operations. more »

Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to … enhance customer experiences and streamline operational efficiency. Job Summary My client seeks a skilled and driven Service Delivery Manager to oversee efficient service delivery across multiple locations. This office-based role in Hemel Hempstead involves coordinating team efforts, standardising processes, and ensuring that service performance … aligns with organisational goals. The ideal candidate will bring ITIL certification and a background in managing service delivery across multi-site operations, with an emphasis on adherence to SLAs and promoting continuous improvement. Key Responsibilities Lead and manage service delivery teams across locations, including service desk operations. more »

Service Desk Manager - £60,000-£70,000 – Networking/Cloud - Hybrid/Surrey (1 day/week) Are you a true leader looking for an opportunity to make a positive impact with a busy Service Desk? Want to work for an exciting MSP who are massively … scaling up? Are you an operational and performance-driven individual who can ensure first-class customer service ?Working for a Cisco Gold Partner, multi-award winning, forward-thinking MSP who are boasting growth year on year. Service Centre Manager who can improve the operational performance of … a team of up to 20 1st & 2nd Line Engineers. The Service Centre covers multiple technology stacks, including Cisco UC Collaboration, Cisco Network Security and Cloud Services. Your primary responsibility will be to ensure the smooth operation and continuous improvement of the Service Centre, delivering exceptional customer service more »

IT Service Delivery Manager We're working with a leading company in the fitness industry seeking an exceptional IT Service Delivery Manager to join their dynamic tech team. As one of the largest gym businesses in the UK, they're recognized by Glassdoor as … to Work. They pride themselves on investing in employees and creating an environment where talent can truly thrive. We're looking for an IT Service Delivery Manager to drive excellence in our IT service delivery. In this critical role, you'll be the cornerstone of our … is a unique opportunity to leverage your technical expertise, leadership skills, and strategic problem-solving abilities to make a real impact. As an IT Service Delivery Manager, you will: Lead and manage the internal IT service desk team, driving performance and service excellence. Define, implement more »

IT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager. This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully … building solid relationships. Our client values transparency and seeks a straight—talker who communicates openly and honestly without attempting to hide issues. The IT Service Delivery Manager will be responsible for: You will be responsible for designing and delivering the best IT experience for the end user … framework, but also be keen to learn, experiment and adapt it to deliver the best possible support to the end-user while driving your service desk team to offer a premium user experience, both onsite and remotely. You will be a key Service Delivery team member, helping to more »

Service Desk Manager - £50-55K - Chorley (Hybrid role) Currently seeking a Service Desk Manager to join & lead our Managed Service support desk. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. Duties & Responsibilities Team Management - Manage … 1st, 2nd & 3rd line team. Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements. Service Level Agreements - Monitor & report on agreed SLAs. Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition … Strong commitment top deliver exceptional customer service. - Ability to adapt to changing and evolving technologies and processes. - ITIL Certification, Microsoft 365 or Azure Certifications. Service Desk Manager - £50-55K - Chorley (Hybrid role more »