Support Engineer
UK

The median Support Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 24 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 May 2024
Same period 2023 Same period 2022
Rank 98 155 275
Rank change year-on-year +57 +120 -104
Permanent jobs requiring a Support Engineer 2,679 2,299 2,500
As % of all permanent jobs advertised in the UK 2.64% 2.34% 1.52%
As % of the Job Titles category 2.79% 2.56% 1.59%
Number of salaries quoted 2,369 1,835 2,182
10th Percentile £24,240 £25,500 £24,250
25th Percentile £26,750 £27,750 £27,500
Median annual salary (50th Percentile) £32,500 £33,500 £33,875
Median % change year-on-year -2.99% -1.11% -0.37%
75th Percentile £41,500 £40,250 £43,750
90th Percentile £51,250 £52,000 £57,500
UK excluding London median annual salary £32,000 £32,000 £31,500
% change year-on-year - +1.59% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 95,996 89,726 157,614
% of permanent jobs with a recognized job title 94.76% 91.49% 96.07%
Number of salaries quoted 68,581 56,645 84,697
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,001 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,173
% change year-on-year -6.54% +6.63% +5.63%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 24 May 2024.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 24 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +58 2,454 £32,500 -1.69% 692
UK excluding London +45 2,248 £32,000 - 611
South East +20 635 £34,500 +9.52% 214
Work from Home +26 599 £36,000 +2.86% 208
Midlands +63 427 £30,000 +3.45% 80
North of England +47 411 £30,000 -2.25% 113
London -3 394 £40,000 +5.26% 164
South West +25 365 £32,500 +1.56% 86
West Midlands +73 234 £30,000 -6.98% 38
East of England +33 220 £31,000 -2.92% 78
East Midlands +33 188 £30,000 +9.09% 40
Yorkshire +74 176 £32,500 +15.04% 38
North West 0 175 £28,000 -6.67% 66
Scotland -47 87 £28,500 -13.64% 40
North East +32 60 £32,500 -5.80% 9
Wales +41 58 £27,500 -8.33% 12
Northern Ireland +34 34 £35,000 -4.76% 6
Isle of Man - 12 £43,750 -

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 24 May 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 1,397 (52.15%) Windows
2 1,206 (45.02%) Microsoft
3 1,156 (43.15%) Microsoft 365
4 1,025 (38.26%) Active Directory
5 824 (30.76%) Azure
6 820 (30.61%) Social Skills
7 624 (23.29%) Windows Server
8 555 (20.72%) Customer Service
9 533 (19.90%) Problem-Solving
10 479 (17.88%) Firewall
11 455 (16.98%) VMware
12 421 (15.71%) Microsoft Exchange
13 408 (15.23%) Windows 10
14 403 (15.04%) ITIL
15 375 (14.00%) Microsoft Office
16 346 (12.92%) Degree
17 342 (12.77%) SharePoint
18 324 (12.09%) SQL
19 322 (12.02%) VMware Infrastructure
20 318 (11.87%) Finance
21 316 (11.80%) Hyper-V
22 314 (11.72%) Microsoft Intune
23 304 (11.35%) Entra ID
24 284 (10.60%) Linux
25 254 (9.48%) DNS
26 233 (8.70%) Driving Licence
27 230 (8.59%) Cisco
28 216 (8.06%) SQL Server
29 214 (7.99%) SLA
30 206 (7.69%) Analytical Skills

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 421 (15.71%) Microsoft Exchange
2 342 (12.77%) SharePoint
3 33 (1.23%) IIS
4 29 (1.08%) Skype for Business
5 28 (1.05%) Confluence
6 25 (0.93%) Exchange Server 2013
7 24 (0.90%) Apache
8 21 (0.78%) Exchange Server 2010
9 14 (0.52%) Exchange Server 2007
10 13 (0.49%) SharePoint 2010
10 13 (0.49%) SharePoint 2013
11 11 (0.41%) Tomcat
12 9 (0.34%) CMS
12 9 (0.34%) WebSphere
13 6 (0.22%) Exchange Server 2000
13 6 (0.22%) WordPress
14 4 (0.15%) JBoss
14 4 (0.15%) Jupyter
14 4 (0.15%) SAS
15 2 (0.075%) Blackberry Enterprise Server
Applications
1 375 (14.00%) Microsoft Office
2 97 (3.62%) Microsoft Excel
3 41 (1.53%) Microsoft PowerPoint
4 7 (0.26%) Spreadsheet
5 4 (0.15%) Microsoft Project
6 3 (0.11%) InfoPath
6 3 (0.11%) SPSS
6 3 (0.11%) Trello
7 2 (0.075%) AutoCAD
7 2 (0.075%) Revit
8 1 (0.037%) MS Visio
Business Applications
1 8 (0.30%) Dynamics CRM
2 5 (0.19%) Sage X3
2 5 (0.19%) Salesforce CRM
3 3 (0.11%) Eikon
4 2 (0.075%) Oracle Receivables
5 1 (0.037%) Carpe Diem
5 1 (0.037%) Dynamics AX
5 1 (0.037%) Dynamics NAV
5 1 (0.037%) Elite 3E
5 1 (0.037%) Endur
5 1 (0.037%) Findur
5 1 (0.037%) JDE EnterpriseOne
5 1 (0.037%) Remedy ITSM
Cloud Services
1 1,156 (43.15%) Microsoft 365
2 824 (30.76%) Azure
3 304 (11.35%) Entra ID
4 148 (5.52%) AWS
5 137 (5.11%) OneDrive
6 57 (2.13%) GCP
6 57 (2.13%) SaaS
7 39 (1.46%) Mimecast
8 36 (1.34%) IaaS
9 34 (1.27%) Dynamics 365
10 32 (1.19%) Power Platform
11 31 (1.16%) Google Workspace
12 23 (0.86%) PaaS
13 21 (0.78%) WhatsApp
14 17 (0.63%) OpenShift
15 11 (0.41%) Azure Sentinel
16 10 (0.37%) Cloud Computing
16 10 (0.37%) Power Automate
17 9 (0.34%) Amazon EC2
17 9 (0.34%) Azure DevOps
Communications & Networking
1 479 (17.88%) Firewall
2 254 (9.48%) DNS
3 183 (6.83%) DHCP
4 182 (6.79%) Wi-Fi
5 171 (6.38%) TCP/IP
5 171 (6.38%) VPN
6 170 (6.35%) WAN
7 154 (5.75%) LAN
8 136 (5.08%) Wireless
9 130 (4.85%) VoIP
10 121 (4.52%) SAN
11 113 (4.22%) VLAN
12 75 (2.80%) Remote Desktop
13 72 (2.69%) Internet
14 55 (2.05%) Network Security
15 34 (1.27%) Skype
16 33 (1.23%) PBX
17 32 (1.19%) Cisco IOS
18 25 (0.93%) NAS
19 24 (0.90%) Ethernet
Database & Business Intelligence
1 216 (8.06%) SQL Server
2 72 (2.69%) MySQL
3 56 (2.09%) Amazon RDS
4 40 (1.49%) PostgreSQL
5 22 (0.82%) MongoDB
6 18 (0.67%) Relational Database
7 10 (0.37%) DB2
7 10 (0.37%) MariaDB
7 10 (0.37%) Power BI
8 6 (0.22%) Oracle Database
9 5 (0.19%) Pentaho
9 5 (0.19%) SQL Server Analysis Services
9 5 (0.19%) SQL Server Reporting Services
10 4 (0.15%) Azure SQL Database
10 4 (0.15%) GIS
10 4 (0.15%) Metabase
10 4 (0.15%) SQL Server Integration Services
11 3 (0.11%) Big Data
11 3 (0.11%) Data Lake
11 3 (0.11%) EDRMS
Development Applications
1 80 (2.99%) JIRA
2 19 (0.71%) Bitbucket
3 17 (0.63%) IBM UrbanCode
4 14 (0.52%) Eclipse
5 13 (0.49%) Jenkins
6 10 (0.37%) Git
7 9 (0.34%) Visual Studio
8 4 (0.15%) GitLab
8 4 (0.15%) Visual Studio Code
9 3 (0.11%) MSI
9 3 (0.11%) Octopus Deploy
9 3 (0.11%) TeamCity
10 2 (0.075%) HP UFT
10 2 (0.075%) Hudson
10 2 (0.075%) IntelliJ
10 2 (0.075%) JMeter
10 2 (0.075%) LoadRunner
10 2 (0.075%) MSTest
10 2 (0.075%) Selenium
10 2 (0.075%) Team Foundation Server
General
1 820 (30.61%) Social Skills
2 318 (11.87%) Finance
3 206 (7.69%) Analytical Skills
4 171 (6.38%) Telecoms
5 136 (5.08%) Organisational Skills
6 133 (4.96%) Manufacturing
7 94 (3.51%) Law
8 57 (2.13%) Documentation Skills
9 54 (2.02%) Inclusion and Diversity
9 54 (2.02%) Public Sector
9 54 (2.02%) Retail
10 51 (1.90%) Banking
11 49 (1.83%) Electronics
12 48 (1.79%) Marketing
13 41 (1.53%) Legal
14 40 (1.49%) Automotive
15 32 (1.19%) Pharmaceutical
16 26 (0.97%) Military
17 22 (0.82%) Presentation Skills
18 20 (0.75%) Games
Libraries, Frameworks & Software Standards
1 62 (2.31%) .NET
2 50 (1.87%) REST
3 48 (1.79%) Web Services
4 42 (1.57%) SOAP
5 37 (1.38%) CSS
6 34 (1.27%) HTML
7 26 (0.97%) XML
8 13 (0.49%) Ajax
8 13 (0.49%) AngularJS
8 13 (0.49%) JDBC
8 13 (0.49%) JSON
8 13 (0.49%) ODBC
8 13 (0.49%) XHTML
9 10 (0.37%) .NET Framework
9 10 (0.37%) Kafka
10 9 (0.34%) ASP.NET
10 9 (0.34%) LAPP Stack
10 9 (0.34%) LDAP
11 8 (0.30%) ADSI
11 8 (0.30%) HTML5
Miscellaneous
1 233 (8.70%) Driving Licence
2 85 (3.17%) Self-Motivation
3 60 (2.24%) Onboarding
4 59 (2.20%) Replication
5 56 (2.09%) Data Centre
6 54 (2.02%) Management Information System
7 52 (1.94%) Clustering
8 43 (1.61%) Video Conferencing
9 36 (1.34%) Smartphone
10 34 (1.27%) Public Cloud
11 32 (1.19%) Enterprise Storage
11 32 (1.19%) EPoS
11 32 (1.19%) Fat Client
11 32 (1.19%) Thin Client
12 29 (1.08%) CCTV
12 29 (1.08%) Enterprise Software
13 19 (0.71%) Client/Server
13 19 (0.71%) iPad
13 19 (0.71%) iPhone
14 17 (0.63%) Foreign Exchange (FX)
Operating Systems
1 1,397 (52.15%) Windows
2 624 (23.29%) Windows Server
3 408 (15.23%) Windows 10
4 284 (10.60%) Linux
5 143 (5.34%) Mac OS
6 133 (4.96%) Windows Server 2012
7 95 (3.55%) Windows Server 2016
8 86 (3.21%) Windows 7
9 82 (3.06%) Windows Server 2019
10 75 (2.80%) Android
11 70 (2.61%) Apple iOS
12 44 (1.64%) Windows Server 2008
13 43 (1.61%) Unix
14 35 (1.31%) AIX
15 31 (1.16%) Mac OS X
16 25 (0.93%) CentOS
17 19 (0.71%) Windows 8
18 17 (0.63%) Ubuntu
19 11 (0.41%) VMS
20 10 (0.37%) Debian
Processes & Methodologies
1 555 (20.72%) Customer Service
2 533 (19.90%) Problem-Solving
3 403 (15.04%) ITIL
4 197 (7.35%) Infrastructure Engineering
5 109 (4.07%) Cybersecurity
6 107 (3.99%) Incident Management
7 106 (3.96%) Mentoring
8 102 (3.81%) Service Management
9 101 (3.77%) Continuous Improvement
10 99 (3.70%) Customer Experience
10 99 (3.70%) Service Delivery
11 91 (3.40%) Agile
12 86 (3.21%) Customer Requirements
12 86 (3.21%) Time Management
13 84 (3.14%) Computer Science
14 69 (2.58%) Asset Management
15 66 (2.46%) Migration
16 63 (2.35%) ITSM
17 62 (2.31%) Change Management
17 62 (2.31%) Project Delivery
Programming Languages
1 324 (12.09%) SQL
2 174 (6.49%) PowerShell
3 74 (2.76%) C#
4 70 (2.61%) Java
5 69 (2.58%) Python
6 42 (1.57%) VB
7 37 (1.38%) JavaScript
8 33 (1.23%) Bash
9 30 (1.12%) C++
10 28 (1.05%) C
11 21 (0.78%) T-SQL
12 17 (0.63%) Groovy
13 14 (0.52%) Perl
13 14 (0.52%) PL/SQL
14 13 (0.49%) ActionScript
15 9 (0.34%) Shell Script
16 8 (0.30%) PHP
17 7 (0.26%) XPath
18 5 (0.19%) VBA
19 4 (0.15%) VBScript
Qualifications
1 346 (12.92%) Degree
2 182 (6.79%) Microsoft Certification
3 174 (6.49%) Security Cleared
4 89 (3.32%) Cisco Certification
5 88 (3.28%) SC Cleared
6 85 (3.17%) CCNA
7 74 (2.76%) DBS Check
8 65 (2.43%) Computer Science Degree
9 50 (1.87%) A+ Certification
9 50 (1.87%) ITIL Certification
10 48 (1.79%) Azure Certification
11 47 (1.75%) MCP
12 42 (1.57%) DV Cleared
13 40 (1.49%) MCSE
14 37 (1.38%) Network+ Certification
15 34 (1.27%) HNC
15 34 (1.27%) ITIL Foundation Certificate
16 29 (1.08%) Master's Degree
17 22 (0.82%) MBA
18 21 (0.78%) BPSS Clearance
Quality Assurance & Compliance
1 214 (7.99%) SLA
2 57 (2.13%) GDPR
3 20 (0.75%) PCI DSS
4 19 (0.71%) Cyber Essentials
5 15 (0.56%) ISO/IEC 27001
6 7 (0.26%) QA
7 5 (0.19%) Accessibility
8 3 (0.11%) ISO 9001
9 2 (0.075%) ISO 14001
9 2 (0.075%) NIST
10 1 (0.037%) Cyber Essentials PLUS
10 1 (0.037%) GxP
System Software
1 1,025 (38.26%) Active Directory
2 322 (12.02%) VMware Infrastructure
3 316 (11.80%) Hyper-V
4 84 (3.14%) VMware ESXi
5 48 (1.79%) vSphere
6 37 (1.38%) XenApp
7 29 (1.08%) Virtual Desktop
8 23 (0.86%) KVM
9 22 (0.82%) Virtual Machines
9 22 (0.82%) XenDesktop
10 19 (0.71%) Firmware
11 17 (0.63%) Terminal Services
12 12 (0.45%) Docker
12 12 (0.45%) OpenSSH
13 8 (0.30%) NFS
13 8 (0.30%) VMware Workstation
14 6 (0.22%) Virtual Servers
14 6 (0.22%) VMware NSX
15 4 (0.15%) Citrix Hypervisor
16 2 (0.075%) pfSense
Systems Management
1 314 (11.72%) Microsoft Intune
2 164 (6.12%) SCCM
3 33 (1.23%) vCenter Server
4 31 (1.16%) Jamf Pro
5 24 (0.90%) Terraform
6 20 (0.75%) Ansible
7 19 (0.71%) Backup Exec
8 18 (0.67%) NetBackup
8 18 (0.67%) Progress Chef
9 15 (0.56%) Cisco CUCM
10 13 (0.49%) ServiceCenter
10 13 (0.49%) WMI
11 12 (0.45%) IBM BigFix
11 12 (0.45%) PowerCLI
12 11 (0.41%) Autotask
13 10 (0.37%) Failover Clustering
13 10 (0.37%) Grafana
13 10 (0.37%) SCOM
14 8 (0.30%) Kubernetes
14 8 (0.30%) Microsoft Clustering
Vendors
1 1,206 (45.02%) Microsoft
2 455 (16.98%) VMware
3 230 (8.59%) Cisco
4 196 (7.32%) Citrix
5 138 (5.15%) Apple
6 124 (4.63%) Veeam
7 101 (3.77%) HP
8 80 (2.99%) Dell
8 80 (2.99%) Oracle
9 75 (2.80%) Google
10 66 (2.46%) Sophos
11 54 (2.02%) Meraki
12 52 (1.94%) IBM
13 43 (1.61%) ServiceNow
14 35 (1.31%) SAP
15 34 (1.27%) ConnectWise
15 34 (1.27%) Fortinet
15 34 (1.27%) Palo Alto
16 32 (1.19%) Draytek
17 26 (0.97%) Splunk