Warwick, Warwickshire, West Midlands, United Kingdom
Tata Technologies Europe Ltd
Management. Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with IT service management (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively in a cross-functional team environment. more »
required: Solid experience with SNOW, especially in functional and operational modules such as VA, HR, and IRMS. Ability to lead expansion and integration projects. ServiceNow Architecture Design: and architect scalable and robust ServiceNow solutions to meet business requirements and objectives. and implement best practices for ServiceNow configuration, customization, and development. … Expertise: as a subject matter expert (SME) in ServiceNow functional and operational modules, including Virtual Agent (VA), Human Resources (HR), and Incident Response Management System (IRMS). guidance and support to internal teams on module configuration, workflows, and integrations. Projects: expansion initiatives to deploy new ServiceNow modules or functionalities to … support evolving business needs. with stakeholders to gather requirements, define project scope, and develop implementation plans. Projects: and implement integrations between ServiceNow and other enterprise systems, applications, and tools. seamless data flow and synchronization between ServiceNow and external platforms. and Development: the customization and development of ServiceNow applications, scripts, and more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Cognizant
etc Previous Azure Administration & support experience (Must have), Monitoring, Pro-active Alert-trend identification, Intune, Usr/Device Management, and DevOps backlog work Tools: ServiceNow, ICM, Planner, Log Analytics, LogicMonitor, Grafana Previous Azure Support & Administration experience and also previous Service Desk related experience (Working on strict SLAs) In this Senior more »
databases. Experience of Production Support in a Financial Services pr Wealth Management environment ITIL experience Experience using an IT Service Management tool such as ServiceNow or JIRA Ability to learn quickly in a dynamic fast-paced industry. Self-motivated, confident, and a delivery focused working style. Problem-solving abilities and more »
databases. Experience of Production Support in a Financial Services pr Wealth Management environment ITIL experience Experience using an IT Service Management tool such as ServiceNow or JIRA Ability to learn quickly in a dynamic fast-paced industry. Self-motivated, confident, and a delivery focused working style. Problem-solving abilities and more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Upbeat Ideas UK Ltd
Type : Contract, Inside IR35 Location: London/Milton Keynes UK Telecom Domain is a Mus t Responsibilities: Design, develop, and implement ServiceNow solutions for ITOM processes. Collaborate with stakeholders to gather requirements and define project objectives. Configure and customize ServiceNow modules including Event Management , Discovery, Proactive Customer Notifications. Integrate ServiceNow … with third-party tools and systems to automate processes. Develop ServiceNow workflows, business rules, UI policies, and client scripts. Conduct system testing and assist with user acceptance testing. Provide ongoing support and maintenance for ServiceNow applications. Stay updated with ServiceNow releases and new features to leverage best practices. Integrate ServiceNow … standard and non-standard mechanisms like REST, SOAP etc. Qualifications: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). ServiceNow Certified Implementation Specialist certification preferred. Proven experience as a ServiceNow Developer, specifically in TSOM implementations. Strong knowledge of ServiceNow platform capabilities including ITSM and ITOM more »
rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and more »
rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and more »
Strong technical proficiency in Windows operating systems, Microsoft Office Suite, Active Directory, and desktop virtualization technologies. Experience with IT service management tools such as ServiceNow, Remedy, or Jira. Solid understanding of networking concepts, TCP/IP protocols, and troubleshooting connectivity issues. Excellent communication skills with the ability to interact effectively more »
SQL Server (SSIS, T-SQL, Stored procedures, Functions, Views, Queries, Datatype conversions, etc.). Experience working with APIs, Postman/SOAPUI tools, MS D365, ServiceNow, Azure Analytics tools, Azure Synapse, Azure BYOD & Data verse, Azure DevOps, Informatica, BI tools, etc. is a big plus. General business skills: Excellent communication to more »
issues. technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. in creating/updating the Server/Client Golden image. in Microsoft 365 services and Endpoint Manager more »
london, south east england, United Kingdom Hybrid / WFH Options
Tech Mahindra
issues. technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. in creating/updating the Server/Client Golden image. in Microsoft 365 services and Endpoint Manager more »
alerts, dashboards, runbooks, etc.) Experience working with Azure DevOps and CI/CD pipeline. Experience working with APIs, Postman/SOAPUI tools, MS D365, ServiceNow, Azure Analytics tools, Azure Data lake, Azure Synapse, Azure BYOD & Data verse, Informatica, BI tools, etc. is a big plus. General business skills: Clear communication more »
globally. Familiarity with Active Directory, PowerShell scripting. Functional understanding of project management principles and their application to infrastructure projects and teams. Working knowledge of ServiceNow and Microsoft office tools products. Proven ability to learn new technologies quickly to a high level of proficiency. Strong problem-solving and troubleshooting skills. Excellent more »
client-oriented with a strong focus on quality and efficiency Ability to adapt 9-hour rotating shift schedule Knowledge of ITIL service desk & tool (ServiceNow, JIRA) Knowledge of air cargo industry an asset Languages: Fluent English (verbal and written); other languages considered an asset Has conceptual knowledge of fundamental theories more »
london (hayes), south east england, United Kingdom
CHAMP Cargosystems
client-oriented with a strong focus on quality and efficiency Ability to adapt 9-hour rotating shift schedule Knowledge of ITIL service desk & tool (ServiceNow, JIRA) Knowledge of air cargo industry an asset Languages: Fluent English (verbal and written); other languages considered an asset Has conceptual knowledge of fundamental theories more »
Chippenham, Wiltshire, United Kingdom Hybrid / WFH Options
Reed Technology
Experience Customer focussed attitude with positive approach Excellent telephone manner, listening and empathy skills Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP more »
to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in more »
to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in more »
Belfast Metropolitan Area, United Kingdom Hybrid / WFH Options
Hayward Hawk
or similar role in an enterprise environment. Strong understanding of ITIL principles and IT Service Management best practices. Proficiency in using ITSM tools (e.g., ServiceNow, Jira Service Desk, BMC Remedy). Excellent troubleshooting skills and the ability to work under pressure. Strong communication and interpersonal skills. Knowledge of cyber security more »
infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident more »
across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware more »
Employment Type: Permanent
Salary: £30000 - £35000/annum Hybrid working, Medical
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Jumar Solutions
across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware more »
Employment Type: Permanent
Salary: £30000 - £35000/annum Hybrid working, Medical
knowledge transfer. Manage the recruitment process for new Service Desk team members, ensuring a smooth onboarding experience with comprehensive training on ticketing systems (e.g., ServiceNow, Zendesk) and relevant IT support methodologies. Optimise team resources through effective scheduling and workload management, ensuring smooth operations during periods of staff leave or unexpected more »
