ServiceNow
UK

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 27 May 2024 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

6 months to
27 May 2024
Same period 2023 Same period 2022
Rank 247 267 409
Rank change year-on-year +20 +142 -68
Permanent jobs citing ServiceNow 1,195 1,326 1,498
As % of all permanent jobs advertised in the UK 1.17% 1.35% 0.90%
As % of the Vendors category 3.26% 3.23% 2.32%
Number of salaries quoted 818 941 1,071
10th Percentile £29,000 £31,250 £26,680
25th Percentile £40,988 £43,750 £34,500
Median annual salary (50th Percentile) £60,000 £57,810 £52,500
Median % change year-on-year +3.79% +10.11% -4.55%
75th Percentile £82,500 £78,750 £73,750
90th Percentile £96,250 £90,000 £87,500
UK excluding London median annual salary £52,500 £55,000 £40,310
% change year-on-year -4.55% +36.44% -15.14%

All Vendors
UK

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 36,642 41,008 64,670
As % of all permanent jobs advertised in the UK 35.87% 41.88% 38.94%
Number of salaries quoted 24,896 23,768 33,274
10th Percentile £26,750 £31,250 £30,000
25th Percentile £36,000 £41,250 £40,000
Median annual salary (50th Percentile) £50,000 £57,500 £55,000
Median % change year-on-year -13.04% +4.55% +4.76%
75th Percentile £68,750 £75,000 £75,000
90th Percentile £87,500 £92,500 £90,000
UK excluding London median annual salary £45,914 £50,000 £47,500
% change year-on-year -8.17% +5.26% +3.26%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 27 May 2024.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 27 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +21 1,049 £58,700 +1.54% 266
UK excluding London +16 682 £52,500 -4.55% 199
Work from Home -9 475 £62,783 +5.47% 156
London +36 431 £80,000 +33.33% 104
North of England +31 220 £47,500 -20.20% 57
South East +2 143 £52,500 +14.13% 56
Midlands -17 127 £58,700 -0.09% 26
North West +20 109 £50,000 -18.53% 33
West Midlands -12 101 £62,500 +4.17% 22
Yorkshire +40 88 £41,774 -23.88% 20
South West +12 86 £48,750 +2.59% 12
Scotland -34 61 £75,669 +27.12% 12
East of England -16 33 £30,000 -40.59% 30
East Midlands -10 26 £25,000 -25.37% 4
North East +13 23 £50,650 -40.41% 4
Wales +12 10 £48,400 -12.00% 2
Northern Ireland +29 7 £46,900 -33.48% 7
Isle of Man - 4 - -

ServiceNow
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 79 (6.61%) Microsoft Exchange
2 59 (4.94%) SharePoint
3 51 (4.27%) Confluence
4 22 (1.84%) SAS
5 14 (1.17%) CMS
6 8 (0.67%) Captiva
6 8 (0.67%) FileNet
6 8 (0.67%) WebSphere
7 3 (0.25%) Skype for Business
8 2 (0.17%) IIS
9 1 (0.084%) Apache
9 1 (0.084%) IBM Domino
9 1 (0.084%) JOnAS
9 1 (0.084%) SharePoint Server
9 1 (0.084%) WebLogic
9 1 (0.084%) WordPress
Applications
1 101 (8.45%) Microsoft Office
2 32 (2.68%) Microsoft Excel
3 27 (2.26%) Microsoft PowerPoint
4 12 (1.00%) Sketch
5 4 (0.33%) Chatbot
6 3 (0.25%) Microsoft Project
7 2 (0.17%) MS Visio
Business Applications
1 68 (5.69%) Remedy ITSM
2 7 (0.59%) Elite 3E
3 6 (0.50%) Oracle EBS
4 5 (0.42%) Dynamics CRM
5 3 (0.25%) SAP S/4HANA
6 2 (0.17%) assyst
6 2 (0.17%) SAP GRC
6 2 (0.17%) Sparx Enterprise Architect
7 1 (0.084%) BusinessWorks
7 1 (0.084%) Carpe Diem
7 1 (0.084%) Oracle Applications
7 1 (0.084%) Oracle ERP
7 1 (0.084%) Primavera
7 1 (0.084%) SAP CRM
Cloud Services
1 208 (17.41%) Microsoft 365
2 192 (16.07%) Azure
3 128 (10.71%) SaaS
4 80 (6.69%) AWS
5 75 (6.28%) Entra ID
6 56 (4.69%) GCP
7 26 (2.18%) Cloud Computing
8 21 (1.76%) Dynamics 365
8 21 (1.76%) PaaS
9 19 (1.59%) Power Platform
10 18 (1.51%) GitHub
11 17 (1.42%) IaaS
12 15 (1.26%) Mimecast
13 14 (1.17%) Azure DevOps
14 13 (1.09%) Azure Key Vault
14 13 (1.09%) OCI
15 12 (1.00%) AWS CloudFormation
15 12 (1.00%) AWS CodeStar
15 12 (1.00%) AWS KMS
15 12 (1.00%) Figma
Communications & Networking
1 36 (3.01%) DNS
1 36 (3.01%) Firewall
2 26 (2.18%) VPN
3 23 (1.92%) LAN
4 18 (1.51%) Network Security
5 17 (1.42%) WAN
6 15 (1.26%) Wireless
7 13 (1.09%) TCP/IP
8 11 (0.92%) SSL
9 10 (0.84%) DHCP
9 10 (0.84%) Wi-Fi
10 8 (0.67%) Internet
11 7 (0.59%) SD-WAN
12 6 (0.50%) Cisco ISE
12 6 (0.50%) SAN
12 6 (0.50%) VoIP
13 5 (0.42%) MPLS
13 5 (0.42%) Remote Desktop
13 5 (0.42%) VSAT
14 3 (0.25%) Cisco Wireless
Database & Business Intelligence
1 31 (2.59%) SQL Server
2 14 (1.17%) Power BI
3 8 (0.67%) Relational Database
4 6 (0.50%) MySQL
4 6 (0.50%) NoSQL
4 6 (0.50%) SQL Server Integration Services
5 5 (0.42%) Oracle Database
5 5 (0.42%) Redis
6 3 (0.25%) Data Warehouse
6 3 (0.25%) DTS
6 3 (0.25%) MongoDB
7 2 (0.17%) Azure SQL Database
7 2 (0.17%) Delta Lake
7 2 (0.17%) Oracle Reports
8 1 (0.084%) Metadata
8 1 (0.084%) Oracle Database 12c
8 1 (0.084%) Oracle9i Database
8 1 (0.084%) OrientDB
8 1 (0.084%) PostgreSQL
8 1 (0.084%) Tableau
Development Applications
1 159 (13.31%) JIRA
2 33 (2.76%) Jenkins
3 17 (1.42%) SonarQube
4 13 (1.09%) Robot Framework
5 12 (1.00%) Terragrunt
6 8 (0.67%) Oracle Forms
7 7 (0.59%) MSI
7 7 (0.59%) Postman
8 6 (0.50%) AdminStudio
8 6 (0.50%) GitLab
8 6 (0.50%) InstallShield
9 5 (0.42%) Visual Studio
10 4 (0.33%) Eclipse
11 3 (0.25%) Git
11 3 (0.25%) Sonatype Nexus
11 3 (0.25%) Team Foundation Server
12 2 (0.17%) Burp Suite
12 2 (0.17%) SQL Server Management Studio (SSMS)
13 1 (0.084%) Appium
13 1 (0.084%) SpecFlow
General
1 394 (32.97%) Social Skills
2 324 (27.11%) Finance
3 241 (20.17%) Inclusion and Diversity
4 154 (12.89%) Law
5 96 (8.03%) Analytical Skills
6 90 (7.53%) Banking
7 53 (4.44%) Public Sector
8 35 (2.93%) Presentation Skills
9 33 (2.76%) Legal
10 27 (2.26%) Influencing Skills
11 26 (2.18%) Documentation Skills
12 19 (1.59%) Organisational Skills
13 17 (1.42%) Aerospace
13 17 (1.42%) Marketing
13 17 (1.42%) Retail
14 13 (1.09%) Telecoms
15 11 (0.92%) Automotive
16 9 (0.75%) Investment Banking
17 8 (0.67%) Billing
18 7 (0.59%) Front Office
Job Titles
1 226 (18.91%) Senior
2 158 (13.22%) Developer
3 156 (13.05%) Analyst
4 152 (12.72%) Service Manager
5 146 (12.22%) Architect
5 146 (12.22%) ServiceNow Developer
6 142 (11.88%) Lead
7 125 (10.46%) Senior Manager
8 122 (10.21%) ServiceNow Architect
9 117 (9.79%) Delivery Manager
9 117 (9.79%) Service Delivery Manager
10 115 (9.62%) Senior Service Manager
11 108 (9.04%) Consultant
12 103 (8.62%) Senior Delivery Manager
12 103 (8.62%) Senior Service Delivery Manager
13 78 (6.53%) Service Analyst
14 66 (5.52%) ServiceNow Consultant
15 65 (5.44%) Service Desk Analyst
16 48 (4.02%) Technical Consultant
17 45 (3.77%) Support Analyst
Libraries, Frameworks & Software Standards
1 94 (7.87%) HTML
2 69 (5.77%) AngularJS
3 62 (5.19%) CSS
4 60 (5.02%) Web Services
5 57 (4.77%) XML
6 43 (3.60%) Twitter Bootstrap
7 35 (2.93%) JSON
8 34 (2.85%) LDAP
9 32 (2.68%) SOAP
10 30 (2.51%) REST
11 18 (1.51%) Middleware
12 17 (1.42%) ARM Templates
12 17 (1.42%) Node.js
12 17 (1.42%) SailPoint
13 13 (1.09%) .NET
14 8 (0.67%) RESTful
15 7 (0.59%) Ajax
15 7 (0.59%) Microsoft Graph
15 7 (0.59%) React
16 6 (0.50%) Kafka
Miscellaneous
1 82 (6.86%) CMDB
2 76 (6.36%) Management Information System
3 66 (5.52%) Product Ownership
4 52 (4.35%) Data Centre
5 39 (3.26%) Legacy Systems
6 26 (2.18%) Onboarding
7 20 (1.67%) Clustering
7 20 (1.67%) Self-Motivation
8 19 (1.59%) Public Cloud
9 18 (1.51%) Cloud Native
9 18 (1.51%) iPhone
10 15 (1.26%) PKI
11 14 (1.17%) Hybrid Cloud
11 14 (1.17%) Linux Command Line
12 13 (1.09%) Digital Signage
12 13 (1.09%) Enterprise Software
13 11 (0.92%) Private Cloud
14 10 (0.84%) Cyber Threat
15 9 (0.75%) Greenfield Project
15 9 (0.75%) Robotics
Operating Systems
1 198 (16.57%) Windows
2 62 (5.19%) Windows Server
3 54 (4.52%) Windows 10
4 52 (4.35%) Linux
5 24 (2.01%) Android
6 17 (1.42%) Unix
7 15 (1.26%) Windows Server 2016
8 13 (1.09%) Windows Server 2019
9 12 (1.00%) Windows 7
10 9 (0.75%) Apple iOS
11 7 (0.59%) Windows Server 2012
12 5 (0.42%) Mac OS
13 4 (0.33%) Red Hat Enterprise Linux
13 4 (0.33%) Windows Server 2003
14 3 (0.25%) Mac OS X
15 2 (0.17%) CentOS
15 2 (0.17%) VMS
16 1 (0.084%) HPUX
16 1 (0.084%) Solaris
Processes & Methodologies
1 393 (32.89%) ITSM
2 347 (29.04%) ITIL
3 287 (24.02%) Service Management
4 281 (23.51%) Mentoring
5 250 (20.92%) Service Delivery
6 214 (17.91%) Agile
7 161 (13.47%) Problem-Solving
8 154 (12.89%) Customer Service
9 133 (11.13%) Change Management
10 129 (10.79%) DevOps
11 127 (10.63%) Incident Management
12 120 (10.04%) Performance Management
13 116 (9.71%) Continuous Improvement
14 103 (8.62%) Contract Negotiation
15 97 (8.12%) Coaching
16 86 (7.20%) Roadmaps
17 81 (6.78%) Configuration Management
18 79 (6.61%) Problem Management
19 77 (6.44%) Stakeholder Management
20 76 (6.36%) Service Catalogue
Programming Languages
1 114 (9.54%) JavaScript
2 68 (5.69%) PowerShell
3 49 (4.10%) Python
4 46 (3.85%) SQL
5 23 (1.92%) Java
6 18 (1.51%) C#
7 16 (1.34%) Bash
8 11 (0.92%) Perl
8 11 (0.92%) T-SQL
9 6 (0.50%) VB
10 5 (0.42%) Bicep
11 4 (0.33%) Lua
11 4 (0.33%) Ruby
11 4 (0.33%) Tcl
12 3 (0.25%) VB.NET
13 2 (0.17%) R
14 1 (0.084%) BeanShell
14 1 (0.084%) C++
14 1 (0.084%) PL/SQL
14 1 (0.084%) ProC
Qualifications
1 162 (13.56%) Security Cleared
2 128 (10.71%) SC Cleared
3 112 (9.37%) Degree
4 41 (3.43%) ITIL Certification
5 32 (2.68%) DV Cleared
6 30 (2.51%) DBS Check
7 19 (1.59%) CISSP
8 16 (1.34%) PMI Certification
8 16 (1.34%) PMP
9 15 (1.26%) Azure Certification
9 15 (1.26%) Cisco Certification
9 15 (1.26%) Computer Science Degree
10 14 (1.17%) AWS Certification
10 14 (1.17%) ITIL Foundation Certificate
11 13 (1.09%) CCNA
11 13 (1.09%) MCP
12 12 (1.00%) APMG
12 12 (1.00%) BPSS Clearance
12 12 (1.00%) Microsoft Certification
13 9 (0.75%) CompTIA Security+
Quality Assurance & Compliance
1 172 (14.39%) SLA
2 47 (3.93%) QA
3 36 (3.01%) COBIT
4 18 (1.51%) GRC
5 17 (1.42%) GDPR
6 12 (1.00%) Data Quality
6 12 (1.00%) NIST
7 10 (0.84%) ISO/IEC 27001
8 9 (0.75%) NCSC
9 3 (0.25%) Accessibility
10 2 (0.17%) PMO
11 1 (0.084%) Cyber Essentials
11 1 (0.084%) Cyber Essentials PLUS
11 1 (0.084%) GxP
11 1 (0.084%) HIPAA
11 1 (0.084%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 1 (0.084%) PMBOK
11 1 (0.084%) SOC 2
System Software
1 196 (16.40%) Active Directory
2 36 (3.01%) VMware Infrastructure
3 29 (2.43%) VMware ESXi
4 25 (2.09%) Docker
5 11 (0.92%) Hyper-V
5 11 (0.92%) Virtual Desktop
6 10 (0.84%) Virtual Machines
6 10 (0.84%) vSphere
7 6 (0.50%) Microsoft App-V
8 1 (0.084%) Firmware
8 1 (0.084%) Oracle RAC
Systems Management
1 67 (5.61%) Microsoft Intune
2 58 (4.85%) Single Sign-On
3 54 (4.52%) SCCM
4 39 (3.26%) Ansible
5 37 (3.10%) Kubernetes
6 32 (2.68%) OpenView
7 26 (2.18%) vCenter Server
8 22 (1.84%) SCOM
9 21 (1.76%) Terraform
10 18 (1.51%) Microsoft Clustering
11 14 (1.17%) Jamf Pro
12 12 (1.00%) CA Single Sign-On
12 12 (1.00%) Grafana
13 10 (0.84%) WSUS
14 9 (0.75%) Progress Chef
14 9 (0.75%) ZABBIX
15 8 (0.67%) Nessus
15 8 (0.67%) vRealize
16 7 (0.59%) Istio
16 7 (0.59%) SysTrack
Vendors
1 356 (29.79%) Microsoft
2 125 (10.46%) Dell
3 91 (7.62%) HP
4 72 (6.03%) VMware
5 70 (5.86%) Remedy
6 68 (5.69%) BMC
7 46 (3.85%) Cisco
8 33 (2.76%) Salesforce
8 33 (2.76%) SAP
9 32 (2.68%) Oracle
9 32 (2.68%) Splunk
10 23 (1.92%) Apple
10 23 (1.92%) CyberArk
11 20 (1.67%) Commvault
11 20 (1.67%) Sun
12 19 (1.59%) Dynatrace
13 18 (1.51%) IBM
14 17 (1.42%) Google
14 17 (1.42%) Unisys
15 16 (1.34%) Citrix